J. Kuhn Enterprises, Inc. dba AJ Asphalt

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: myself a flooring expert of 30 years along with other flooring experts agree this damage could have been caused by either hand truck or rock in a shoe.the delivery men did not cover feet or remove shoes or core the floor also one of the marks was not a dent but a mar in floor exactly where the truck turned. as far as age, there reason was no residue in the dents. First, it's a dent in laminate, no residue would be present. Also my wife cleans the floor twice per day so if there was any it is long gone.store was quick to offer $150 to make go away. I believe they knew they caused damage,abt is a good company and needs to except responsibility  
Sincerely,
[redacted]

We will discount the service call to $99.00

The invoice that was sent was not and is not a demand for payment.  It is merely an accounting measure for the TV that has not been returned by the shipper.  Customer can disregard the invoice.

we reached out to [redacted] to expedite their investigation, I'm told we will have an answer today.  If they accept the claim, we will send the customer a replacement to arrive before christmas.

Call [redacted] at [redacted] he is aware and will set it up.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: more service was required at that point but was not completed. Would appreciate discount on service charges. This is a fair resolution to both parties. 
Sincerely,
[redacted]

Our technician found signs of liquid damage under the keyboard.  We have reached out to the customer with an offer to take back the computer and issue a credit of purchase price minus the cost of damaged components

I'm sorry for the poor response from our customer service team.  We will gladly adjust the price to $2499 and issue a credit to you finance account.

Initial Business Response /* (1000, 5, 2015/01/05) */
Contact Name and Title: [redacted]
Contact Phone: [redacted]
Contact Email: [redacted]
I apologize for the refusal to match price, customer will be credited today.

Initial Business Response /* (1000, 5, 2015/08/12) */
Contact Name and Title: [redacted] General Mgr
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted].com
The customer contacted us about the issue on 1/8/15. We set up for a technician to go out on 1/10/15, which the customer cancelled....

Another service provider (diamond service) went out on 1/12/15 and determined that the water valve housing cracked. That part has subsequently been replaced. As this was not a result of installation, [redacted] will not be responsible for damage to the customers home. I understand that the customer initiated a claim with Whirlpool corporation.
Initial Consumer Rebuttal /* (3000, 7, 2015/08/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
ON [redacted] 8,2015 at 9:55 AM I talked to [redacted] at ABT appliance. I explained what happened. She suggested that I take pictures of the damage and she would send someone out to change out the part at no charge. She also suggested that I go directly to Whirlpool with this as they are a reputable company and would probably take care of things. Whirlpool did send someone out to inspect the damage and replace the part. Whirlpool said that the damage was not their fault. Their products are thoroughly inspected and tested before they leave the facility so the damage could not have possibly have happened there. The next person in line is ABT. If the product was perfect when it left Whirlpool, then it was possible that it was damaged while in possession of [redacted] installed it in my home. It was never moved from the spot where their installers put it. This refrigerator was 3 months old when it failed. It certainly didn't freeze in my kitchen. It's becoming obvious to me that [redacted] appliance puts on a pretty smile until you buy their product. If there is a problem they're quick to point the finger at you and then turn their backs to you. I'd like to see [redacted] take some responsibility for their products when they fail. Especially when damages add up to thousands of dollars.
Final Business Response /* (4000, 11, 2015/08/26) */
Contact Name and Title: [redacted] General Mgr
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted].com
I spoke to the customer, who acknowledged that [redacted] is not at fault for the damage to her home. She stated to me that whirlpool deferred to the mfr of the failed part, and that after examination of said part, they concluded that the part failed either because of freezing or impact. Customer states that neither occurred. We called whirlpool on the customers behalf, but they are standing by that finding.

The reimbursement will be made in the form of a check.  As no receipts or lists of lost food were provided at the time of the other two issues, no reimbursement was issued.  I am willing to reimburse for the current issue, without documentation as a goodwill gesture.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Is there a contract person that we should call to set up the repair?
Sincerely,
[redacted]

We can perform the service call for $99.00 and supply the part at our cost of $42.00 plus tax.

Customers order was voided on 9/7.  While an authorization was obtained on his credit card on the date of purchase, the charge was never put through.

Complaint: [redacted]
I am rejecting this response because:the only thing scanned was the box containing the headphones, not the unit itself, which Mr. [redacted] confirmed; the box serial number appears on the invoice (the only paperwork I have,) and short of having video taped opening the box when it was received and when re-packaging to return, I don't know what else I could've done. The only set of these headphones I've ever purchased was from ABT, and those were the same unit I returned.  The product was not damaged nor destroyed in any way, all I asked for was a refund. They refuse to cooperate and be a respectable business, I will continue to pursue other options to remedy this.When I asked Mr. [redacted] if I had known to check if the serial numbers matched and contacted them about it if it didn't match what they would've done, he said he didn't know. I have no way of knowing if the unit they continue to maintain isn't the one they shipped is even the one that I returned in the package, as again, as far as I know they also didn't video tape opening my return (unless they have video to verify what they are saying is true.)
Sincerely,
[redacted]

I'm sorry that the parts are no longer available from [redacted].  I'd be happy to apply the entire service call charge to the new purchase rather than the half that we normally do.

repair would be warranted for 1 year

This order was voided by our processor as they flagged it as possible fraud.  Customer's card was never charged, and an email was sent indicating the order had been voided.  I'm sorry for any inconvenience this caused.