J & M Accounting & Tax Service

To whom it may concern:Please be advised that we are unable to place any package in transit on holdWe have not been notified that this package is being returned to us at this timeThe tracking updates for this package show that it was last scanned on 6/22/in New Orleans, LaNo tracking updates have been provided since that dateUnfortunately, long time periods between tracking scans usually result in the package being lostThe original order is out for delivery to us as of today 6/25/A refund has been processed for the original order at this time Please allow up to business days for this credit to be applied to your accountWe apologize for any inconvenience this may have causedThanks

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10677214, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] I was informed by the United States Postal Service that Brock Beauty has put a stop on my package and had it return to them I am tired of dealing with this company it is always something newThey asked me to return the damage merchandise which had a broken label and black material around the top of the bottleI was told that they would sent me out a replacement now Brock Beauty is having the item returned back to themI have been through a lot with this company it not right that I have wait additional days for my product then to have the item returned to them is a inconvenience

To whom it may concern:Brock Beauty Incpackages are not covered by Post Office insuranceNo insurance claim can be filed by Brock Beauty or the customerOur primary shipper at this time is DHL Global mailThis is why you are unable to file a claim for the package with any postal serviceHowever, the customer the package is being shipped to does have the option of having the post office investigate the location of the packageWe have provided our IT department with the customers email addressThe customer should not receive any emails from Brock Beauty Incgoing forwardThanks

To whom it may concern: Brock Beauty Incstands behind the product we sellWe recognize that even though our products have very high consumer satisfaction, there is no one product that works for everyoneThis is why we offer a day money back guarantee for the productIn order to receive a refund for the product it would have to be returned to us within days of the date of purchaseThis customer placed her order on January 30, In order to receive a refund she would have had to return the product to our warehouse by February 30, We are unable to issue a refund for the cost of the product at this time because the customer is outside of the day refund policyThis policy can be found on the website under "Return Policy" and on the packing slip sent with the customers orderWe have added the refund policy to this email for your convenience Refund and Money Back Guarantee Brock Beauty Incstands behind the products we sellWe recognize that although our products have extremely high consumer satisfaction, there is no one product that may work for everyone.Within thirty (30) days of your purchase, if you are not satisfied with our product you may receive a refund of your purchase price (less shipping and handling)The product must have been purchased directly from Brock Beauty, IncIn order to be eligible for a refund, you must have used the product as directed.To obtain the refund described above we must physically receive the return within the thirty (30) day periodThe return must include the unused vitamins; all original packaging, manuals, and other accessories and documentation, which may have been included in the original shipment; the receipt; and a note containing your name, address and reason(s) for return.We recommend using UPS or insured mail for returns, as we cannot be responsible for items that are not received at our warehouseIf we receive your return after the thirty (30) day period or in violation of the requirements herein, then we will not return your money and will be unable to return unused product to you.Returns must be addressed as follows:Shipping Dept.Attention: RETURNS [redacted] *** Brock Beauty, Increserves the right, at its sole discretion, to reject any return that does not comply with these requirementsThis policy applies to Brock Beauty Incproducts only, namely Hairfinity, Infinite Lash, Essentious and DermeraThis policy does not apply to t-shirts and other accessories and materials, which cannot be refunded since these items may only be submitted for an exchange

Hi, We have processed a full refund for this orderPlease allow up to business days for this credit to be applied to your accountWe apologize for any inconvenience this may have caused you.Thanks

To whom it may concern: This order has already been processedThe order is for two bottles of Hairfinity hair vitamins as requested by the customerA confirmation email for this order was sent to the email address provided in the customers accountNo action needs to be taken by the customer at this timeIf the customer has any further questions regarding this new order she can contact customer service at 1-888-387- Thanks :-)

To whom it may concern: The following customer placed their original order online on 11/26/At this time the customer opted to get 15% off on all future ordersWe apologize if the wording was confusing to the customer and have passed this information on to upper managementHowever, this portion of the website does state to get your order renewed monthly with 15% off of all future ordersThis is the only way a customer can be signed up for monthly subscriptions at this timeCustomer service representatives do not have access or permission to set customers up for monthly subscriptionsThe customer then placed another order on 12/23/This order was shipped out as normalSince the customer had previously signed up for a monthly subscription on her original order another order was processed on 12/26/In the event the customer would have contacted customer service that day or before the order had been shipped a refund would have been issued immediatelyIf the customer would like a refund the package must be returned to us within days of the date of purchaseWe have notated the customers account with this informationWhen the package is returned she will be issued a refund.We apologize that you were not contacted by upper management in a timely mannerHowever, our assistant manager was available at this time and did speak with the customerThe customer was advised my the assistant manager to return the unwanted product and a refund would be issuedThis customers monthly subscription has been cancelled Thanks [redacted]

Because when someone signs up for auto ship they are not billed the same amount the following month When I ordered on 12/I did not have to reenter my information into the system yet I was charged full priceI also have yet to receive a confirmation that the autoship placed on my account has been cancelled

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10756974, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
After discussing the claim with the consumer affairs at the post office they continued to deny my claim and let me know that claims are not accepted on behalf of the person receiving the goodsThe sender of the package needs to file the claim to which you all are refusing to doI have also received an excessive amount of emails in my inbox, over emails in three hours with no link to unsubscribeAs of all emails are required to have an opt-out option and these do notI will be filing a harassment claimI all I wanted was the product that I paid for an not to be harassed for being dissatisfied.
Regards,
*** ***

Cancellation of account along with verification of cancellationA refund would be too late to rectify my sons situation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10756974, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.They have provided no additional assistance or insight that I did not already have! I understand it says delivered but it was NOT! Paying for priority shipping one would think it would cause me not to have to spend time and energy tracking down a package that could have simply been delivered to the wrong addressGiven the number of complaints to the Revdex.com about shipping you would think to keep customers you would simply apply the money that is paid to you on a better means to ship productsI have called the post office several times and completed an investigationIt would appear the mail person has not confessed to making a mistake at this time and I am the one who has to sufferI would be responsible if I were shipping something back to you in some cut rate manner and you did not receive it correct?
Regards,
*** ***

To whom it may concern: Please be advised that the original autoship was setup by the customer on 11/26/Recurring orders are usually generated each month around the same dateThe order placed on 12/23/by the customer was not an autoship orderThis order was placed by the customer onlineHowever, the order processed on 12/28/was generated from the original autoship orderThis order was processed for $This price includes a 15% discount as agreed when the customer signs up for auto shipments of the productWe have also sent the customer an email acknowledging that her autoship account was cancelled per her request on 12/28/In the event the customer would like to receive a refund for any package it must be returned to us within days of the date of purchaseAt that time a refund will be issued for the cost of the product. Thanks

Revdex.com:
I received a call from a very nice supervisor at the company and as a one time courtesy they are going to re-ship the productThat is all I can ask for!
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

To whom it may concern:Please be advised that damaged goods must be returned to our warehouse before a replacement package is shipped outAs a courtesy we processed a reshipment of this order once the first tracking update was availableUnfortunately, overnight shipping is not an option that is
available to us for shippingA replacement package has been shipped as of 6/22/The customer will receive an email with tracking information hours after the date of shipmentWe would like the customer to know that Quality Control is very important to us an each bottle is inspected before it leaves our warehouseThe damage received may have been done in transitWe apologize for any inconvenience this may have caused youThe store policy on damaged product has been added to this email for your convenience. Damaged or Defective ProductsDEFECTIVE products may be returned directly to us within thirty (30) days from the invoice dateAt our discretion, you may receive a credit or replacement productAny item that appears to be purchased from an authorized seller will not be accepted.You must return the defective product within the specified period of time, along with all original packaging, manuals, and other accessories and documentation which may have been originally included in the original shipment; the receipt; and a note containing your name, address and reason for return to:Shipping Dept.Brock Beauty IncJF Smith AvenueSlidell, Louisiana 70460 Thanks

To whom it may concern: Dermera is natural supplement and is 100% drug free. At this time, there are no clinically proven negative side effects of taking these vitamins.The customer is out of her 30 day return policy time and a refund can't be issued. However, a new order for two bottles of...

Hairfinity hair vitamins has been processed at this time. We would like to thank the customer for being a loyal Hairfinity customer and apologize that our Dermera skin vitamins did not meet her expectations. The customers new order number and confirmation will be sent to the email address associated with the customers account.  Thanks :-)

To whom it may concern:Please be advised that we are unable to place any package in transit on hold. We have not been notified that this package is being returned to us at this time. The tracking updates for this package show that it was last scanned on 6/22/15 in New Orleans, La. No tracking updates have been provided since that date. Unfortunately, long time periods between tracking scans usually result in the package being lost. The original order is out for delivery to us as of today 6/25/15. A refund has been processed for the original order at this time.  Please allow up to 5 business days for this credit to be applied to your account. We apologize for any inconvenience this may have caused. Thanks

Hi,Please be advised that Brock Beauty Inc. now offers insured shipping. This shipping option requires a signature upon delivery of packages. In the event an insured package is lost or stolen Brock Beauty Inc. will be responsible for the package and another order will be processed at no charge to...

the customer. In the event the customer chooses not to purchase the insured shipping at the time of purchase Brock Beauty Inc. will not be responsible for any package that is lost or stolen that has a confirmed delivery. According to the tracking information provided this package was delivered to the address provided at the time of purchase on 9/13/16. We have added the link to the tracking information to this email for your convenience. We have also added our policy for lost or stolen packages to this email. You can also view this information at www.hairfinity.com.  We will be unable to issue a refund or reshipment of this package at this time. We apologize for any inconvenience this may have caused you. Lost or Stolen PackagesBrock Beauty is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. Upon inquiry, Brock Beauty will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.  Thanks

Hi, We have processed a full refund for this order. Please allow up to 5 business days for this credit to be applied to your account. We apologize for any inconvenience this may have caused you.Thanks

To whom it may concern: This order has already been processed. The order is for two bottles of Hairfinity hair vitamins as requested by the customer. A confirmation email for this order was sent to the email address provided in the customers account. No action needs to be taken by the customer at this time. If the customer has any further questions regarding this new order she can contact customer service at 1-888-387-4151.  Thanks :-)