J & M Accounting & Tax Service

Do I have to do anything? It is saying order placed wont be processed until credit card payment has been received? It broke me out so I dont have a use for the vitamins was trying to do an exchange?    Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11250244, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
Lyndia Carter

To whom it may concern: The following customer placed their original order online on 11/26/15. At this time the customer opted to get 15% off on all future orders. We...

apologize if the wording was confusing to the customer and have passed this information on to upper management. However, this portion of the website does state to get your order renewed monthly with 15% off of all future orders. This is the only way a customer can be signed up for monthly subscriptions at this time. Customer service representatives do not have access or permission to set customers up for monthly subscriptions. The customer then placed another order on 12/23/15. This order was shipped out as normal. Since the customer had previously signed up for a monthly subscription on her original order another order was processed on 12/26/15. In the event the customer would have contacted customer service that day or before the order had been shipped a refund would have been issued immediately. If  the customer would like a refund the package must be returned to us within 30 days of the date of purchase. We have notated the customers account with this information. When the package is returned she will be issued a refund.We apologize that you were not contacted by upper management in a timely manner. However, our assistant manager was available at this time and did speak with the customer. The customer was advised my the assistant manager to return the unwanted product and a refund would be issued. This customers monthly subscription has been cancelled.  Thanks  [redacted]

To whom it may concern: This customer placed an order on 3/1/17. The order was shipped from our warehouse to the address provided by the customer on 3/2/17. According to the tracking details provided the order has a confirmed delivery to the address provided on 3/8/17. We have added the...

tracking details to this email for your convenience. Please be advised that Brock Beauty Inc., per company policy, is not responsible for lost or stolen packages with confirmed deliveries to the address provided at the time of checkout. Brock Beauty Inc. also offers insurance to customers at the time of checkout. The insurance offered covers the package and shipping cost in the event the package is lost or stolen. The customer will have to contact their local USPS post office to file an investigation claim. We have added the tracking information to this email for your convenience. We apologize for any inconvenience this may have caused the customer. The customer can go to www.hairfinity.com to see our policy for lost or stolen packages. Thanks

Hi, We have issued a full refund at this time. Please allow up to 5 business days for this credit to be applied to your account.  Thanks

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10677214, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
 
 I was informed by the United States Postal Service that Brock Beauty has put a stop on my package and had it return to them.  I am tired of dealing with this company it is always something new. They asked me to return the damage merchandise which had a broken label and black material around the top of the bottle. I was told that they would sent me out a replacement now  Brock Beauty is having the item returned back to them. I have been through a lot with this company it not right that I have wait additional days for my product then to have the item returned to them is a inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11866894, and have determined...

that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[I asked for an exchange. Not a refund. If the company sold out of the product at the time that I purchased it, they should have indicated that on their website or alert me to the fact with a promise of shipping out the product to me as soon as it was available. Rather than sending me a different, cheaper than paid price, product. Then putting me through the unnecessary hassle of going through such measures as this to resolve an issue that was and has been entirely their error. I hate that I am going through all these troubles and not get what I really wanted. If the product is available, I would like it shipped to me and they can keep their refund. (I will also contact the post office again today to see if I can get a solid confirmation of delivery on the product that I sent back.) If the lash serum is not available, I will accept the full refund but only if I see the credit reflected in my account. Thank you for your swift resolve on the matter. 
Regards,
[redacted]

To whom it may concern: Brock Beauty Inc. stands behind the product we sell. We recognize that even though our products have very high consumer satisfaction, there is no one product that works for everyone. This is why we offer a 30 day money back guarantee for the product. In...

order to receive a refund for the product it would have to be returned to us within 30 days of the date of purchase. This customer placed her order on January 30, 2016. In order to receive a refund she would have had to return the product to our warehouse by February 30, 2016. We are unable to issue a refund for the cost of the product at this time because the customer is outside of the 30 day refund policy. This policy can be found on the website under "Return Policy" and on the packing slip sent with the customers order. We have added the refund policy to this email for your convenience.  Refund and Money Back Guarantee Brock Beauty Inc. stands behind the products we sell. We recognize that although our products have extremely high consumer satisfaction, there is no one product that may work for everyone.Within thirty (30) days of your purchase, if you are not satisfied with our product you may receive a refund of your purchase price (less shipping and handling). The product must have been purchased directly from Brock Beauty, Inc. In order to be eligible for a refund, you must have used the product as directed.To obtain the refund described above we must physically receive the return within the thirty (30) day period. The return must include the unused vitamins; all original packaging, manuals, and other accessories and documentation, which may have been included in the original shipment; the receipt; and a note containing your name, address and reason(s) for return.We recommend using UPS or insured mail for returns, as we cannot be responsible for items that are not received at our warehouse. If we receive your return after the thirty (30) day period or in violation of the requirements herein, then we will not return your money and will be unable to return unused product to you.Returns must be addressed as follows:Shipping Dept.Attention: RETURNS[redacted]
[redacted] Brock Beauty, Inc. reserves the right, at its sole discretion, to reject any return that does not comply with these requirements. This policy applies to Brock Beauty Inc. products only, namely Hairfinity, Infinite Lash, Essentious and Dermera. This policy does not apply to t-shirts and other accessories and materials, which cannot be refunded since these items may only be submitted for an exchange.

To whom it may concern:Brock Beauty Inc. packages are not covered by Post Office insurance. No insurance claim can be filed by Brock Beauty or the customer. Our primary shipper at this time is DHL Global mail. This is why you are unable to file a claim for the package with any postal service. However, the customer the package is being shipped to does have the option of having the post office investigate the location of the package. We have provided our IT department with the customers email address. The customer should not receive any emails from Brock Beauty Inc. going forward. Thanks

Hi,According to the tracking information provided at webtrack.dhlgobalmail.com this package was delivered to the address provided at the time of checkout as of 7/22/15.  The said package was not covered by USPS priority mail insurance because the shipping company used by Brock Beauty Inc. is...

DHL. The post office is only responsible for delivery of packages at this time. The customer should be able to file an investigation claim with the post office. At that time the post office will investigate the location of the missing package. Please be advised that Brock Beauty Inc. is not responsible for lost or stolen packages with confirmed deliveries to the the address provided at the time of checkout. Please view all of our shipping policies at www.hairfinity.com. We have added the tracking information to this email for the customers convenience. We apologize for any inconvenience this may have caused. Thanks 9[redacted] 
[redacted]