J & R Towing and Recovery

Revdex.com spoke with a representative from the business who stated that the sign posting the fee information states "Private property impound fee starts at $125." The fee for this particular location was actually $150, and the after hours fee was $50, so the customer was charged correctly. The business...

also stated that they take pictures of all vehicle before they're towed, and according to the picture, this vehicle did not have a parking permit in the window.

Hi Revdex.com,
I do understand [redacted] frustration in this situation. I understand that her vehicle was towed and that she is unhappy about that. I also understand that she had to pay $150 cash. There is no were stated that we have to take a specific or all forms of payment. We choose to...

take cash for now but we let everyone that calls this in advance. We are exploring other options regarding payment however at the time of this transaction this is what we were taking. I'm sorry that her vehicle was towed and I wish this had not been the case, however we did not tow her vehicle because she was there visiting her daughter for a funeral, we towed her because she was parked in a visitors space with no pass. We are contracted to remove any vehicle that is on the property between 11pm-6am without a parking sticker/ pass. It was nothing personal to [redacted] but it was the responsible of the resident to inform their visitors of the parking rules.

Hi Revdex.com,
 
This customer came to shop and later told me that it was her brother he came to pick up the vehicle and that she was aware that he had it.

I apologize that this customer had this experience. Our office is open from 9am-5pm Monday thru Friday and 11-1 day and sun. During those times someone is at the office and available to release your vehicle. However after business hours, you can still pickup your vehicle, however you are subject to...

wait because it is after hours so someone has to be sent back to shop to do the release. Having the opportunity to pickup the vehicle after hours is a courtesy for this reason, that someone has to be sent back out to perform the release. Had you come the following day between the hours of 9-5 then you would not have had to wait. Unfortunately after hours this is a possibility. As far as the location, there are not many areas zoned for towing, and most of them fit the description of looking abandoned, dark and creepy. We encourage people to pick up in the daytime during office hours for this same reason. Again I do apologize for your experience and we will do better at trying to coordinate releases with drivers .

Hi Sir, II'm sorry that you had an unpleasant experience with my company. Regarding the sticker, a permanent sticker can be placed on the front or rear window, as well a visitor or temporary sticker will be hanging mostly from the windshield or on the front dash. When you say that my driver was...

looking through your vehicle we was merely searching, and with a flash light, to see if a pass could be located. I stress to my drivers to search thoroughly to cut out the chance of it being overlooked. Now if your son did not have a pass in his vehicle between the hours of 11pm and 6am, then it was a valid hookup. The $50 drop fee that was charged is the legal drop fee amount for Henrico County, and the statement about the fact that he would have been more willing to work with you had you not talked disrespectful and mean to him, is not an unfair statement and I'm sure this is the case of anyone and everyone who is coming to someone and expecting for the other person to provide them with grace. Everyone is more willing to lool out for you when you have come with a calm and even stone. In regarding the notice, it clearly states that there will be no towing for the expired Jan. 16 decal which has nothing to do with parking passes or the decreased expectation of having one. Again I apologize for any wrong doing that you felt you underwent. I hope for the opportunity to serve you again and give you a better impression.

Review: (J&R)they have contract with an apartment complex located near [redacted] in Richmond, VA, where I reside. According to the posted signs vehicles without the proper permit (i.e. permanent or guest) will be towed between the hours of 11:00 pm - 06:00 am. On 07/22/2015 J&R towed a green 2006 [redacted] 325i, that had a guest permit present in the window. According the the male that answered the telephone at 4:05 am, the reason the car was towed was because the permit had expired on 7/20 and according to the male the 20 was changed to 28. The male further stated that the rental office issued a document accounting for all the permits that had been issued and stated that the permit expired on 7/20, although the permit clearly had 7/28 listed, in fact the permit does not have a disclosure listed on it indicating that if the permit is altered it is invalid, therefore the tow was illegal, because the date listed on permit was still valid. The male advised that the fee to retrieve the vehicle would be $200 and that the driver would be available to retrieve the car in 20 minutes. Over an hour passed before the driver was at the location and the fees posted on the sign did not add up to $200. Needless the [redacted] was retrieve and $200 was tendered to a suspicious looking male sitting in a white car, and no receipt was tendered. According to the information located on the gate of the business on the registered owner of the vehicle can obtain possession of the vehicle, however that was not checked either. I am interested in knowing who owns this business and obtaining all facts surrounding this situation, because the entire process seems shady.Desired Settlement: Refund of $40 according to the fees listed on the gate private towing starts at $125, and the after hours fee is $50, which is $175, not $200. I am also requesting a refund for my inconvenience of having to contact your business repeatedly to only be told that the driver was 20 minutes away or coming soon, which turned into over an hour. I also want a receipt.

Business

Response:

Revdex.com spoke with a representative from the business who stated that the sign posting the fee information states "Private property impound fee starts at $125." The fee for this particular location was actually $150, and the after hours fee was $50, so the customer was charged correctly. The business also stated that they take pictures of all vehicle before they're towed, and according to the picture, this vehicle did not have a parking permit in the window.

Business

Response:

See attached receipt.

Review: The driver [redacted] Call was at our Complex [redacted] on February 9th around midnight and was caught searching through the backseat of our vehicle with his flashlight. When he was confronted he stated he was looking for the parking sticker. [redacted] resident stickers are always displayed on the front windshield and its bright green. 2nd night on February 10th we now had to call [redacted] Police because the same tow truck driver [redacted] Call had to be reported again. This time he waits for my son who is visiting to enter the apartment while the keys are still in the car to harass him now. As my son was coming back out of the apartment with the visitors pass asking him to wait to not latch his lift to the car. He then clamps it anyway. Once police arrived to diffuse the situation [redacted] explained to the cops that he would have given my son a break but he didn't appreciate the way he was being talked to. We have paperwork from the office showing that the towing has been suspended until March 1st to give all residents enough time to get proper passes. This incident has been reported to rental property and now here. Oh yeah by the way [redacted] charged us 50.00 bucks for unleashing the car that I feel should not have been charged when there was a valid parking pass that was being placed in view.Desired Settlement: The integrity of that driver is out the door he was upset because he couldn't steal whatever he was looking for in our backseat the night before. So he comes back a 2nd night to harass and make us pay 50.00 that should not have been charged based on the evidence that is printed in black and white. I would really like my sons 50.00 back and the truth of why he searching through people cars when the residents stickers are on the windshield

Business

Response:

Hi Sir, II'm sorry that you had an unpleasant experience with my company. Regarding the sticker, a permanent sticker can be placed on the front or rear window, as well a visitor or temporary sticker will be hanging mostly from the windshield or on the front dash. When you say that my driver was looking through your vehicle we was merely searching, and with a flash light, to see if a pass could be located. I stress to my drivers to search thoroughly to cut out the chance of it being overlooked. Now if your son did not have a pass in his vehicle between the hours of 11pm and 6am, then it was a valid hookup. The $50 drop fee that was charged is the legal drop fee amount for Henrico County, and the statement about the fact that he would have been more willing to work with you had you not talked disrespectful and mean to him, is not an unfair statement and I'm sure this is the case of anyone and everyone who is coming to someone and expecting for the other person to provide them with grace. Everyone is more willing to lool out for you when you have come with a calm and even stone. In regarding the notice, it clearly states that there will be no towing for the expired Jan. 16 decal which has nothing to do with parking passes or the decreased expectation of having one. Again I apologize for any wrong doing that you felt you underwent. I hope for the opportunity to serve you again and give you a better impression.

Review: The complaint type it past one of the choices on the above complaint type. This company (J&R)they have contract with [redacted] the apartment where I live to tow all cars after 11:00 pm if they have no parking permit or guest passing parking, so on 07/28/2014 J&R tow my work van at 2:00am and the reason they say I don't have any permit but that is not true because I'm 100% sure I was hanging the guest parking and is valid to 07/28/2014 11:00 pm and I believe by some way it have been removed by them and they take picture after they removed to prove it was not there . Again I'm 1000% sure the permit on the van was there the night before they tow it, but the deny they did that. I called police and they say there is nothing they can do, at the end I have to pay them $150 to take my van,and they reach there goal by taking the money they don't deserve.Desired Settlement: I like to have my money back and report what is happen to me, so if happen again Revdex.com they get the action required .

Business

Response:

Revdex.com,

we at J & R Towing are not interested in taking parking passes out of vehicles in order to create an impound. If this was the case we would pull way more vehicles a night. We are contracted to remove vehicles that are in violation of not having a pass or not in the correct space. The only reason why this gentleman's van was photographed was because his vehicle was in violation. Here at J & R Towing we are trying to build a good reputation and this can not happen by removing passes from vehicles. We have enough properties and impound opportunities that we neither need to, nor are interested on such behavior.

Review: Well my car was towed from [redacted] apts I called up there to see if they had my car they told me that my car was already release and remind you on there sign it's says you must be the registered owner to redeem vehicle I ask where's my car they told me a guy came up here with the keys and they gave it to him so I asked did u ask for the registration they tell me no had the key but remind you what it's says on the bottom of their sign very unprofessional I just don't want this to happen to no one else

Business

Response:

Hi Revdex.com, This customer came to shop and later told me that it was her brother he came to pick up the vehicle and that she was aware that he had it.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

Review: (J&R)they have contract with an apartment complex located near [redacted] in Richmond, VA, where I reside. According to the posted signs vehicles without the proper permit (i.e. permanent or guest) will be towed between the hours of 11:00 pm - 06:00 am. On 07/22/2015 J&R towed a green 2006 [redacted] 325i, that had a guest permit present in the window. According the the male that answered the telephone at 4:05 am, the reason the car was towed was because the permit had expired on 7/20 and according to the male the 20 was changed to 28. The male further stated that the rental office issued a document accounting for all the permits that had been issued and stated that the permit expired on 7/20, although the permit clearly had 7/28 listed, in fact the permit does not have a disclosure listed on it indicating that if the permit is altered it is invalid, therefore the tow was illegal, because the date listed on permit was still valid. The male advised that the fee to retrieve the vehicle would be $200 and that the driver would be available to retrieve the car in 20 minutes. Over an hour passed before the driver was at the location and the fees posted on the sign did not add up to $200. Needless the [redacted] was retrieve and $200 was tendered to a suspicious looking male sitting in a white car, and no receipt was tendered. According to the information located on the gate of the business on the registered owner of the vehicle can obtain possession of the vehicle, however that was not checked either. I am interested in knowing who owns this business and obtaining all facts surrounding this situation, because the entire process seems shady.Desired Settlement: Refund of $40 according to the fees listed on the gate private towing starts at $125, and the after hours fee is $50, which is $175, not $200. I am also requesting a refund for my inconvenience of having to contact your business repeatedly to only be told that the driver was 20 minutes away or coming soon, which turned into over an hour. I also want a receipt.

Business

Response:

Revdex.com spoke with a representative from the business who stated that the sign posting the fee information states "Private property impound fee starts at $125." The fee for this particular location was actually $150, and the after hours fee was $50, so the customer was charged correctly. The business also stated that they take pictures of all vehicle before they're towed, and according to the picture, this vehicle did not have a parking permit in the window.

Consumer

Response:

Business

Response:

See attached receipt.

Review: My car was towed from a parking lot near my home. When I realized what happened, I called the number for J&R Towing listed on the sign, but no one answered the phone and the voice mail was not set up. I tried several more times to no avail. I finally googled the business name and found the address and decided to go there. When I got there, the sign stated that they were open 9am - 5pm. At 9am someone opened up the gates and I let him know that I needed to pick up my car. He said he did not work for J&R Towing, but for another towing company that shared the lot, so he couldn't release my car. He informed me that the person from J&R usually arrived between 9 and 9:30am. I waited until 9:45am, but he did not show up. I tried calling him again but still no answer. At this point I got a ride to work, and continued to call the phone number every 30 minutes or so. Finally, a couple of hours later someone from J&R called back saying that he had been "in a meeting" all morning. I told him I would like to come pick up my car, and he said he was there now and they were open until 5pm. He also said he would need $[redacted] in cash to release the car. I told him I would head over shortly, at which point he asked me to call before I went over to make sure he was there. When I was ready to leave ( I had to get someone from work to give me a ride), he said he was headed to the towing lot now. When I arrived he was not there. The same gentleman that I had talked to earlier was there and said he still could not release my car. The sign on the door indicated that they do take credit cards. I called the J&R Towing number again and he said he was on his way and would be there shortly, and again said he could only take cash. At this point it was 2pm, and I had been trying since 8:30am to get my car. After another 30 minutes or so, the gentleman from the other towing company said that he would go ahead and take my payment and release my car because he didn't know when the guy from J&R would be there. He could not explain to me why the charge was $[redacted], nor could he tell me exactly when my car was towed.Desired Settlement: I would like a refund of this fee since I took several hours out of my work day to chase this person around, and he never even showed up. This did not seem like a litigimate business to me. I do not understand how you can have a towing company and not be there to release the cars that are towed, and then charge $[redacted], cash only. It also seemed to me like he was making it as difficult as possible for me to get my car so that I would have to leave it there another night, which would mean an additional charge.

Business

Response:

Spoke with [redacted] from the company and he states that the customer had to wait an extra 30 minutes for him to get back to the company to release her vehicle to her and she was upset about the wait. He also states since the vehicle was on private property, why the vehicle was towed, he cannot issue a refund.

This company will disrespect you openly. They operate in a sketchy way, and workout out of a building that has for sale signs on it. Some of the windows are bordered up and they tow for illegimate reasons. Even seeing a parking pass and moving it saying the car never had one but upon pickup seeing the tag in the seat of the vehicle. Action will be taken. This company is not accredited and further complaints are pending.

They stole my vehicle because my decal was not "displayed accurately." The police had to get involved because the person dropping me off came inside to pay with me and they don't authorize anyone on property that is not there to pay.

Review: My complaint is about an illegal tow. I was parked in [redacted] (part of [redacted]) that is located in [redacted]. I was towed by J & R Towing and Recovery LLC. The policy of the Apt complex is that towing occurs between 11pm to 6am. I called the company and asked why I was towed in which they informed me that I was picked in the wrong space with a guest pass. I told her that your drivers have been coming through her for the last few weeks and have pass my truck and never towed it because I have been outside and not once have they even given it a second look. So my assumption is that I was parked legally. She starts off saying the apt complex says even with a guest pass you have to be parked in visitors so I told her that I just walked around my section of the apt complex and have seen quite a few cars that were parked in visitor spaces with no guest pass and they didn't get towed. She says well they should have and I was up checking this around 7:00am because I couldn't find who I needed to contact to found out where my vehicle was so then I asked what time did they tow me. The lady told me at 3:34am and I told her that was impossible because I was outside at 3:55am and my truck was still there. After discussing this with her for about 10 minutes. I told her that I would call the police station to see what time was my truck called in by the towing company to let them know that they had towed me. I called them and was told by the dispatcher that it was called in at 6:59am. I called her back and told her that you said it was called in at 3:34am but the dispatcher said it was 6:59am. After agruing with me for about 5 minutes. I said I think you guys towed me after 6:00am because she said it takes about an hour to get from my location to their tow lot. But it only takes about 30 minutes tops to get from where they towed my truck to their tow lot. My biggest issue was she then called me back and left a message and said she had 2 more SUVs in the lot and said that she apologizes for the mix up but they towed me at 5:50am. I said how did you mix my ticket up with the other SUVs when you told me early that you see that I have a guest pass in my truck and you knew my license plate. So I told her that I would be making an issue out of this because I felt like she rewrote the ticket to fit the dispatchers call in time so that the ticket would make the tow legit. Bottom line I feel it was quite obvious something underhanded was going on. In Addition the company is J &R Towing and Recovery and the address is [redacted] this is different address then the Revdex.com has on file.Desired Settlement: I will be getting the vehicle out of the impoundment. It will cost me $150.00. I would like an reimbursement of my towing fee I paid because I feel it was foul play.

Consumer

Response:

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]

At this time, I have not been contacted by J & R Towing and Recovery, LLC regarding complaint ID[redacted].

Regards,

Review: My vehicle was towed from a "Visitor" parking space in the [redacted] apartment complex on June 20th. I stayed with my daughter at her apartment that night following the funeral of her child, my grandchild. I arrived at her apartment about 9pm, and when I went to leave approximately 9:45am Saturday morning, I discovered my truck was missing. I contacted "[redacted]", whom the apartment complex informed me was the tow company owner, and explained the situation. First he lied, said that he was a [redacted] and had no authority to reduce or waive the tow fee. I paid the $150 fine (was required to pay it CASH ONLY!) Saturday as it's the only vehicle in my household. I called back Monday asking to speak with the[redacted], the male that answered the phone, said he was the owner and his name was [redacted], and refused to give me a last name. I believe this was the same person I had spoken with on Saturday! They showed absolutely no compassion to the situation I was in.Desired Settlement: All I'm asking for is a refund of the $150 I had to pay them in CASH ONLY!

Business

Response:

Hi Revdex.com,

I do understand [redacted] frustration in this situation. I understand that her vehicle was towed and that she is unhappy about that. I also understand that she had to pay $150 cash. There is no were stated that we have to take a specific or all forms of payment. We choose to take cash for now but we let everyone that calls this in advance. We are exploring other options regarding payment however at the time of this transaction this is what we were taking. I'm sorry that her vehicle was towed and I wish this had not been the case, however we did not tow her vehicle because she was there visiting her daughter for a funeral, we towed her because she was parked in a visitors space with no pass. We are contracted to remove any vehicle that is on the property between 11pm-6am without a parking sticker/ pass. It was nothing personal to [redacted] but it was the responsible of the resident to inform their visitors of the parking rules.