I have been fighting for hours to get the customer code for my accountI am trying to pay my bill online and it requires it to process the payment(Which I was told it wouldn't)I cannot view my bill online to get the customer code without entering the customer codeIt is a huge never ending cycle of flawed logicYou are now part of charter do betterThis is ridiculous I have to fight so hard to pay a bill, and the reps all ask the same stupid question"Are you home?', "Do you have your bill in front of you" If I did or was WHY WOULD I CALL YOU FOR THE CODEWow! The code seems to be more precious than the bible itselfDo better!
I had to call three times todaythe first time I was hung up onthe 2nd time it was a long wait of at least 3-minutesand the 3rd call was to discuss surcharges and fees and adjustmentsMy issues and concerns were not met! I am very disappointed at the companyThey should have kept the method of payment by TVIt was so convenient and easyBright house needs to get their automated system up and working since, its a continuous issue and I can sure bet not only for my self but for others
Bright house has raised rates without customers knowledgeWhen trying to contact them through email, live chat or phone, no one can tell me whyI have used them for three years and I really have no other options as they are a monopoly.cant use dish at a condo! The service is the worst I've ever experienced and have read hundreds of complaints on consumer affairs complaints and I am shocked to only see a few complaints on here
Having been a customer 15+ years, I can honestly say I've never been more dissatisfied with a company more than Brighthouse....I have a bundled package, but should read Bungled insteadTech's in a day period this past July never resolved my issues w/ poor service/reception with all my devices....now Tech's over the past days and more of the same results....ZERO! promises,late or no-show appt.'s and a ton of excuses....What is the lowest possible rating I can give?Spoke w/ Supv.'s Jorge,Maddie,Michael and Kenya who doesn,t have a clue about customer service recovery....for a communication based service, they have no
communication amongst themselves
I swiched from brighthouse to spectrum plans, they did not tell me that they would be charging me with activation and installation fees, it is not written on my work order, they are not crediting my account, I have called in multiple times they just dont care
Terrible customer service on every level whether it's a representative or supervisorThey lack willingness to help and are extemely unprofessionalTheir tone becomes rude and irateThey are extremely unorganizedEvery agent tells you something differentThey need a better training team
I don't understand how this company can exist as a monopoly They have NO competition And the rates are ridiculous, plus they charge you for every nickle and dime thing they can They even charge $to send you your bill! I hate them!
Absolutely horribleWe loved them at first, but then I called to cancel whenWe were movingThey suggested that I just put my account on seasonalI agreedThey didn't put my account on seasonal and I received a late noticeCalled them and they fixed itThen they took it off without my knowledgeCalled again and got the bill taken care ofOr so I thoughtNopeHe did not do as he said AND he wrote no notes! When I called AGAIN to get the problem taken care of it was assured that it would be doneNopeAccounting called and told me that they were not going to do it since the manager left no notes to support my claimI suggested that they review my phone log since they have it in recordingThey said that they don't do thatI was also promised a call back from a manager and that hasn't happened eitherSo needless to say, they simply don't care
I have been fighting with Bright-house for an over amount debited to my bank account by $I have tried to get Bright-house to refund it back to my accountI have had no luck at all with Florida location of Bright-houseI was able to get in touch with *** *** leader of the compliant department for Bright-house located in Syracuse NYShe told me they are not always aware of issues so this is good that I have brought it to her attentionShe said my account has thumbprints on it showing who has been handling my account and what they have done to follow-up She had my account up and knew other details and said, this could be an issue and she was forwarding all the information to all top Management in New York and Florida office to see why this was not handle instead of the issue escalating furtherdays later, my account still has not been credited, as I was told by the last CSR it could take serval daysWhy? I asked if this was, a Bright-house error not mineThe money came out of my bank that day; Bright-house should credit the money back into my bank on the day that I call verifying the wrong amount had been charged to my account The Corporate Headquarters in Syracuse NY they are much nicer to deal with and they will take care of the issues you are having
Any complaints, I suggest calling the Corporate Headquarters listed below; Good luck I hope this helps
*** *** ***
*** *** *** **
East Syracuse, NY XXXXX-XXXX
(XXX) XXX-XXXX
Hi my name is *** I live Tampa Florida I have been Bright House customer since I always pay my billdid Bright House they have a problem with management? or accountant they don't give a s*** about the customer ? I have the proof of credit card payment $dollars.they said I owed them and I paid them they put my name on collection agencies even after I paid them I called bright house customer service the past two months Sims like nobody understand what's going on they said I didn't owe them any money collection agency I owe the money even I pay bright house in advance month they kept charging me for no reason all its me all other people had the same problem? please if you had any problem posted maybe they rip us off or maybe I'm paying somebody's bill I don't know what's going on .Thanks keep your receipt always
Brighthouse provides absolutely horrible service. Some stations are showing pixelated, others not at all.
Im paying for 75Mbps down speed but cant load a webpage. Couldn't even get to the speed test website provided by the rep. The rep I spoke with didn't care at all about the issues im having with the service, I ended up setting up a cancellation of my tv services and my internet services are soon to follow...
I recently moved from an apartment complex, that was covering the cable, and we were basically paying for the internet (15mb speed and) and home phone, to a brand new house. Our original bill was in the lower $50s and this year was raised to the lower $60s. No big deal because we really had no choice and could deal with the small increase. I called to have my services transferred from the apartment to the new house and understood that we would have to pay for all 3 services now ($120) so we opted out of TV services and decided to stay with just internet and phone, the two major things I need for work as I am an on call technician and the cellphone service in the area is not reliable. I called and spoke to many reps. over 2 days and was transferred to different department from different variations of the now "Spectrum" provider as I was told that I was moving from bright house area to time warner. I was told that I would have to cancel and begin again as a new customer and would be able to benefit from the new promos such as TV phone and internet for 29.99. after that conversation I called back to verify the technician time and the new rep then informed me that there would be a new install charge and then after looking at the account further and verify my info determined that I did not need to cancel that I was still moving to the bright house area and that only a transfer was required with a 9.99 fee and that I would be getting 100mb now, so on and so forth. That unfortunately I would not be able to get the promo any longer that I would have to pay 59.99 plus tax and nothing could be done. I agreed as no other option was available and the competitor pricing was not any better. We verified the schedule and were told that 4pm - 6pm was recommended as 6pm -8pm had a higher possibility of being cancelled. I left work early that day to be there at 3:30 pm. I waited until 6:07 pm and no tech appeared. I called customer service and after being placed on hold for about 15 minutes from the first rep without a single check to make sure I was still on the line. I called back and spoke to about 3 more reps before finally getting a supervisor at around 6:50 pm tell me that the tech apparently arrived to the house and began to call an incorrect number and then left without even attempting to knock on the door and verify that I was indeed home. I couldn't miss work again so now I have a tech scheduled for Thursday between 6pm - 8pm. I called today to see if anything could be done as I haven't had service since Friday 12/30/16. I spoke with a Customer Care Rep named Whil. She was very apologetic and credited me for 5 days and informed me that not much more could be done. That unfortunately I could not benefit from the new customer promos and my only option was the 5 day credit. She was very nice but in the end I still am not satisfied with the overall experience. Spectrum is not looking as "bright" as its predecessor.
Services are very good and fee are reasonable/competitive. However, I experienced. Quite a hassle trying to get the rebate promise by the salespeople at the time I signed up for services totaling $125. Customer Support was no help. Don't count on the rebates when choosing their bundled services.
The call center was very rude and pretty much said she didnt believe my cable wasnt working properly because I had a strong signal and I disnt call sooner. This company is NOT about customer service. The only care about the money
Just got a letter of notice again for the 3rd year in a row on price rate increase, that includes sports network, that I DON'T get. They can run commercials every 10 minutes on television, merge with two other companies, yet raise my rate to pay for it. Go into a local office and try to pay in person, guaranteed that you will be standing in line close to 1 hour. Had to have a repair service, waited several days, then the guy didn't want to climb under the trailer to fix it, said it was another guys job. Waited again until someone else came, but after I had to call again. Guy came and fixed it without having to crawl under the place. They find an excuse each year to raise the rates up. They should use the constant T V advertising money and lower their rates and improve customer services. I'm super disappointed with Bright House.
Terrible customer service on every level whether it's a representative or supervisor. They lack willingness to help and are extemely unprofessional. Their tone becomes rude and irate. They are extremely unorganized. Every agent tells you something different. They need a better training team.
I called because my service got shut off due to my auto bill pay credit card I had on file being compromised and replaced. I called their "customer service" number to take care of the bill and I was told I have to go to a local office to make the payment. I explained to them that that was not possible because of my work schedule. The woman on the phone gave me an attitude so I asked to be transferred to a supervisior. I was put on hold for 46 minutes before hanging up and calling back. When I called back and explained that I was angry because I was put on hold for so [redacted] to wait for a supervisor I was then put on hold again for another 15 minutes before hanging up. I called back a 3rd time and I was very angry and told them I want to speak to a supervisor immediately and this time it only took 5 minutes. I explained the situation to this "supervisor" who told me the same thing as the other rude customer service people. I am going to cancel my service with this horrible company today.
I'm so frustrated with this company I don't even know what to say. We have been without internet for over 2 weeks...yes, we pay for high speed service and it sometimes takes me 5 minutes to send an email. Now we report an issue of no service, wait home 3 different days only to be told by the techs that they know what the issue is but are not able to fix it. They don't believe they should give us a credit for no service because it's an "upgrade issue". What does that mean?! I actually feel sorry for the customer service people, working for such an incompetent company and having to listen to frustrated people all day long. Let's get some competition in this areaVerizon FIOS is not available in my area or we would have nothing to do with this company. Their business practice should be investigated!
For months I had received knocks on my door from people advocating Bright House Networks. After several months of the knocks, and advertisements, I decided to give them a whirl. Right away I was in a position to save money, of which I'm thankful! However, do to the fact I have a home business that I run, which requires internet service, I couldn't have a lapse in my service. So, to make a long story short, a Brighthouse agent informed me today that they were "overbooked" and I would have to wait 3 days until they could connect my service! They didn't wait to take my payment out of my account!
Bright House Networks are nothing more than corporate bullies. The prices are crazy. Many Florida residents have no other option other than Bright House because the spend so much money with government officials to keep out the competition. The service is so-so for the price. I can't stand them.
I have been fighting for hours to get the customer code for my accountI am trying to pay my bill online and it requires it to process the payment(Which I was told it wouldn't)I cannot view my bill online to get the customer code without entering the customer codeIt is a huge never ending cycle of flawed logicYou are now part of charter do betterThis is ridiculous I have to fight so hard to pay a bill, and the reps all ask the same stupid question"Are you home?', "Do you have your bill in front of you" If I did or was WHY WOULD I CALL YOU FOR THE CODEWow! The code seems to be more precious than the bible itselfDo better!
I had to call three times todaythe first time I was hung up onthe 2nd time it was a long wait of at least 3-minutesand the 3rd call was to discuss surcharges and fees and adjustmentsMy issues and concerns were not met! I am very disappointed at the companyThey should have kept the method of payment by TVIt was so convenient and easyBright house needs to get their automated system up and working since, its a continuous issue and I can sure bet not only for my self but for others
Bright house has raised rates without customers knowledgeWhen trying to contact them through email, live chat or phone, no one can tell me whyI have used them for three years and I really have no other options as they are a monopoly.cant use dish at a condo! The service is the worst I've ever experienced and have read hundreds of complaints on consumer affairs complaints and I am shocked to only see a few complaints on here
Having been a customer 15+ years, I can honestly say I've never been more dissatisfied with a company more than Brighthouse....I have a bundled package, but should read Bungled insteadTech's in a day period this past July never resolved my issues w/ poor service/reception with all my devices....now Tech's over the past days and more of the same results....ZERO! promises,late or no-show appt.'s and a ton of excuses....What is the lowest possible rating I can give?Spoke w/ Supv.'s Jorge,Maddie,Michael and Kenya who doesn,t have a clue about customer service recovery....for a communication based service, they have no
communication amongst themselves
I swiched from brighthouse to spectrum plans, they did not tell me that they would be charging me with activation and installation fees, it is not written on my work order, they are not crediting my account, I have called in multiple times they just dont care
Terrible customer service on every level whether it's a representative or supervisorThey lack willingness to help and are extemely unprofessionalTheir tone becomes rude and irateThey are extremely unorganizedEvery agent tells you something differentThey need a better training team
I don't understand how this company can exist as a monopoly They have NO competition And the rates are ridiculous, plus they charge you for every nickle and dime thing they can They even charge $to send you your bill! I hate them!
Absolutely horribleWe loved them at first, but then I called to cancel whenWe were movingThey suggested that I just put my account on seasonalI agreedThey didn't put my account on seasonal and I received a late noticeCalled them and they fixed itThen they took it off without my knowledgeCalled again and got the bill taken care ofOr so I thoughtNopeHe did not do as he said AND he wrote no notes! When I called AGAIN to get the problem taken care of it was assured that it would be doneNopeAccounting called and told me that they were not going to do it since the manager left no notes to support my claimI suggested that they review my phone log since they have it in recordingThey said that they don't do thatI was also promised a call back from a manager and that hasn't happened eitherSo needless to say, they simply don't care
I have been fighting with Bright-house for an over amount debited to my bank account by $I have tried to get Bright-house to refund it back to my accountI have had no luck at all with Florida location of Bright-houseI was able to get in touch with *** *** leader of the compliant department for Bright-house located in Syracuse NYShe told me they are not always aware of issues so this is good that I have brought it to her attentionShe said my account has thumbprints on it showing who has been handling my account and what they have done to follow-up She had my account up and knew other details and said, this could be an issue and she was forwarding all the information to all top Management in New York and Florida office to see why this was not handle instead of the issue escalating furtherdays later, my account still has not been credited, as I was told by the last CSR it could take serval daysWhy? I asked if this was, a Bright-house error not mineThe money came out of my bank that day; Bright-house should credit the money back into my bank on the day that I call verifying the wrong amount had been charged to my account The Corporate Headquarters in Syracuse NY they are much nicer to deal with and they will take care of the issues you are having
Any complaints, I suggest calling the Corporate Headquarters listed below; Good luck I hope this helps
*** *** ***
*** *** *** **
East Syracuse, NY XXXXX-XXXX
(XXX) XXX-XXXX
Hi my name is *** I live Tampa Florida I have been Bright House customer since I always pay my billdid Bright House they have a problem with management? or accountant they don't give a s*** about the customer ? I have the proof of credit card payment $dollars.they said I owed them and I paid them they put my name on collection agencies even after I paid them I called bright house customer service the past two months Sims like nobody understand what's going on they said I didn't owe them any money collection agency I owe the money even I pay bright house in advance month they kept charging me for no reason all its me all other people had the same problem? please if you had any problem posted maybe they rip us off or maybe I'm paying somebody's bill I don't know what's going on .Thanks keep your receipt always
Horrible service. Tranfered to another country where customer service rep was rude. Lowered my bill last month but bill is more this month.
Brighthouse provides absolutely horrible service. Some stations are showing pixelated, others not at all.
Im paying for 75Mbps down speed but cant load a webpage. Couldn't even get to the speed test website provided by the rep. The rep I spoke with didn't care at all about the issues im having with the service, I ended up setting up a cancellation of my tv services and my internet services are soon to follow...
I recently moved from an apartment complex, that was covering the cable, and we were basically paying for the internet (15mb speed and) and home phone, to a brand new house. Our original bill was in the lower $50s and this year was raised to the lower $60s. No big deal because we really had no choice and could deal with the small increase. I called to have my services transferred from the apartment to the new house and understood that we would have to pay for all 3 services now ($120) so we opted out of TV services and decided to stay with just internet and phone, the two major things I need for work as I am an on call technician and the cellphone service in the area is not reliable. I called and spoke to many reps. over 2 days and was transferred to different department from different variations of the now "Spectrum" provider as I was told that I was moving from bright house area to time warner. I was told that I would have to cancel and begin again as a new customer and would be able to benefit from the new promos such as TV phone and internet for 29.99. after that conversation I called back to verify the technician time and the new rep then informed me that there would be a new install charge and then after looking at the account further and verify my info determined that I did not need to cancel that I was still moving to the bright house area and that only a transfer was required with a 9.99 fee and that I would be getting 100mb now, so on and so forth. That unfortunately I would not be able to get the promo any longer that I would have to pay 59.99 plus tax and nothing could be done. I agreed as no other option was available and the competitor pricing was not any better. We verified the schedule and were told that 4pm - 6pm was recommended as 6pm -8pm had a higher possibility of being cancelled. I left work early that day to be there at 3:30 pm. I waited until 6:07 pm and no tech appeared. I called customer service and after being placed on hold for about 15 minutes from the first rep without a single check to make sure I was still on the line. I called back and spoke to about 3 more reps before finally getting a supervisor at around 6:50 pm tell me that the tech apparently arrived to the house and began to call an incorrect number and then left without even attempting to knock on the door and verify that I was indeed home. I couldn't miss work again so now I have a tech scheduled for Thursday between 6pm - 8pm. I called today to see if anything could be done as I haven't had service since Friday 12/30/16. I spoke with a Customer Care Rep named Whil. She was very apologetic and credited me for 5 days and informed me that not much more could be done. That unfortunately I could not benefit from the new customer promos and my only option was the 5 day credit. She was very nice but in the end I still am not satisfied with the overall experience. Spectrum is not looking as "bright" as its predecessor.
Services are very good and fee are reasonable/competitive. However, I experienced. Quite a hassle trying to get the rebate promise by the salespeople at the time I signed up for services totaling $125. Customer Support was no help. Don't count on the rebates when choosing their bundled services.
The call center was very rude and pretty much said she didnt believe my cable wasnt working properly because I had a strong signal and I disnt call sooner. This company is NOT about customer service. The only care about the money
Just got a letter of notice again for the 3rd year in a row on price rate increase, that includes sports network, that I DON'T get. They can run commercials every 10 minutes on television, merge with two other companies, yet raise my rate to pay for it. Go into a local office and try to pay in person, guaranteed that you will be standing in line close to 1 hour. Had to have a repair service, waited several days, then the guy didn't want to climb under the trailer to fix it, said it was another guys job. Waited again until someone else came, but after I had to call again. Guy came and fixed it without having to crawl under the place. They find an excuse each year to raise the rates up. They should use the constant T V advertising money and lower their rates and improve customer services. I'm super disappointed with Bright House.
Terrible customer service on every level whether it's a representative or supervisor. They lack willingness to help and are extemely unprofessional. Their tone becomes rude and irate. They are extremely unorganized. Every agent tells you something different. They need a better training team.
I called because my service got shut off due to my auto bill pay credit card I had on file being compromised and replaced. I called their "customer service" number to take care of the bill and I was told I have to go to a local office to make the payment. I explained to them that that was not possible because of my work schedule. The woman on the phone gave me an attitude so I asked to be transferred to a supervisior. I was put on hold for 46 minutes before hanging up and calling back. When I called back and explained that I was angry because I was put on hold for so [redacted] to wait for a supervisor I was then put on hold again for another 15 minutes before hanging up. I called back a 3rd time and I was very angry and told them I want to speak to a supervisor immediately and this time it only took 5 minutes. I explained the situation to this "supervisor" who told me the same thing as the other rude customer service people. I am going to cancel my service with this horrible company today.
I'm so frustrated with this company I don't even know what to say. We have been without internet for over 2 weeks...yes, we pay for high speed service and it sometimes takes me 5 minutes to send an email. Now we report an issue of no service, wait home 3 different days only to be told by the techs that they know what the issue is but are not able to fix it. They don't believe they should give us a credit for no service because it's an "upgrade issue". What does that mean?! I actually feel sorry for the customer service people, working for such an incompetent company and having to listen to frustrated people all day long. Let's get some competition in this areaVerizon FIOS is not available in my area or we would have nothing to do with this company. Their business practice should be investigated!
For months I had received knocks on my door from people advocating Bright House Networks. After several months of the knocks, and advertisements, I decided to give them a whirl. Right away I was in a position to save money, of which I'm thankful! However, do to the fact I have a home business that I run, which requires internet service, I couldn't have a lapse in my service. So, to make a long story short, a Brighthouse agent informed me today that they were "overbooked" and I would have to wait 3 days until they could connect my service! They didn't wait to take my payment out of my account!
Bright House Networks are nothing more than corporate bullies. The prices are crazy. Many Florida residents have no other option other than Bright House because the spend so much money with government officials to keep out the competition. The service is so-so for the price. I can't stand them.