I had brighthouse for 3 years. It wasn't until this last year they decided to switch my plan without my knowledge. I called them at the beginning or middle of last year and explain to them that my bill was too high. The gentleman I talked to switch my plan back down to $99 per month I called just recently because my bill was almost 200 and the lady I spoke with told me that cable was a luxury and not everyone could afford it. I have always paid my bill on time and I hardly ever complain even when the service was subpar. However my last experience with bright house was A very rude and distasteful experience. I will never go with bright house or spectrum again. They cannot treat their customers the way they do and expect them to stay and spend their hard earned money with them.
A bright house network is one of the worst reliable internet services I had. The equipment provided by bright house failed twice within two weeks and they refused to work me in order to get the service reestablish the same day, even though their service failed twice within two weeks.
On Monday, December 26th, I changed my AT&T coverage to include Direct TV so we could get unlimited data. I was currently using Verizon/Frontier for home phone, internet, and cable. Since I was going to be switching to Direct TV instead of Verizon/Frontier, the AT&T salesperson suggested I call Bright House/Spectrum for new internet service.
I contacted Bright House/Spectrum on Monday, December 26th, at 4:24 PM and told the customer service representative I was interested in the 100 GB internet service for $45/month. She informed me the installation charge was $48.12 and the total price for the first month service would be $93.12. I paid over the phone and she set up an installation time frame from 4:00 PM to 6:00 PM on Tuesday, December 27th. This call took 6 minutes.
On Tuesday, December 27th, nobody showed up between 4:00 PM to 6:00 PM. Also, nobody contacted me to let me know what was going on. I called Bright House/Spectrum at 6:02 PM to see what was going on. A customer service representative said they would call the dispatcher and the dispatcher would contact me within 15 to 30 minutes.
At 6:57 PM, I called them again because the dispatcher had not contacted me. A customer service representative, who said they were a backup supervisor, told me they were going to contact the dispatcher while I was on hold to find out what was going on. He told me the technician was running late and would arrive at my house by 8:45 PM. He said he would give me a $35 credit because they did not meet their on-time guarantee. The credit would be on my next bill. He also told me to call back at 8:45 PM if the technician still had not shown up. This call took 21 minutes.
I called them back at 9:02 PM because the technician still had not arrived. I explained the situation to another customer service representative and he said he would email the dispatcher and the dispatcher would contact me. I told him I would like to speak to a supervisor since the dispatcher never called me back the first time. I was put on hold for 20 minutes. A new person answered and I asked if they were a supervisor. She said she was not and I told her I would like to speak to a supervisor. She asked me to explain the entire situation to her so she could let the supervisor know. I explained everything again and she put me on hold at 9:26 PM. Finally at 10:05 PM, a supervisor or product specialist took my call. I explained the situation again and the supervisor put me on hold to contact the dispatcher. The supervisor came back with disappointing news. He said the technician would not be able to make it out and I would have to reschedule. I explained to the supervisor that I was not contacted by anyone and I had to call three different times. I asked the supervisor what guarantee would I have that the technician would show up at the next schedule time. He told me that they would make it a priority. So the installation was rescheduled for Wednesday, December 28th, between 8:00 AM and 10:00 AM. I thanked the supervisor for their help and told him if the technician did not show up between 8:00 AM and 10:00 AM that I would cancel the order. This call lasted 1 hour and 19 minutes.
Overall, this has been a very disappointing and frustrating experience. I cancelled plan that I had at 8:00 PM and spent 1 hour and 45 minutes on the phone. Nobody contacted me to let me know they were running late and every promise was broken. I guess we will see if the technician actually shows up tomorrow between 8:00 AM and 10:00 AM.
I just moved from Baltimore MD where Comcast has been given a bad name but in comparison, Brighthouse is 10 years behind in their technology. They tout their proprietary TV station that defaults once you turn the TV on and I think they spend probably too much on that instead of their technology. I haven't had such slow TV connection to a TV station in years. Not only that, when I try On Demand, if I try the TV shows, I only get G-H and get one program. I have called twice and was told that this is new technology (WOW if this is new, it really is awful!!!!!) and it should be fixed by now. NOT FIXED!!! This is the first time I have ever put a negative review on a company but this is the worst!!! Unfortunately this is the only option for Cable. One thing I will say is that half of the Customer Service calls have been positive. Not 100% however.
Over the past 12 years I have had Verizon Fios for 2 years, Bright House networks for around 8 years, and Dish Network for 2 years. While I had Verizon for the 2 years there was no problem with the internet or cable and we haver had to interact with their Technical Support. While I had Dish Network the satellite service was spotty and just not for me. For the Other 8 years with Bright House networks I can say that I have had the worst experience. Between the TV picture having issues, remotes breaking without cause, multiple DVR boxes not working properly and having to be replaced, and that is just the TV. The internet has been the primary issue, I cannot remember a day that the internet has worked properly. While Bright House has always been helpful with resolving the issues whenever I call I do not have the time to be calling daily and waiting 4-8 hours for a service representative to come to my house to resolve the issue. I just find it interesting that I had not problems with Verizon and and cannot stand Bright House at this moment.
We've been having an issue with our Brighthouse/Spectrum cable box for the last week or so. We made an appointment yesterday for this morning. Our window was from 10am-12pm. At 10:30am this morning, my wife's cell phone rang but we missed the call. She tried calling the 386 area code (even though we live in Orlando) back and it was the general Brighthouse answering system. We didn't think anything of it and continued to wait. At 11:45am, we decided to call the number again. After waiting for a period of time, we were able to speak with a live customer service rep. We were told that since we MISSED the call, that the tech did not come to our house! The rep responded saying that they won't come out to the property if no one answers the phone call. We were waiting patiently for this tech while our family were at Seaworld. We were supposed to meet up with them but scheduled the tech to fix our cable issue. The rep said we would have to rescehdule a tech to come out, however, there is NO information ever given that if you don't answer the phone call then Brighthouse will NOT come to your property... This is very poor for a company to do this. This information needs to be relayed to all their customers! I wonder how many other customers are let down cause of this.
I did not receive my Nov 2016 bill in the mail. I called the automated line to make my November payment and the system
automatically charged me for 2 months Nov & Dec. $315.66
Dec bill is not even due till the end of the month. Customer service said 14 days to cancel. By then the bank will cash my
payment over the phone. To cancel the check I have to Stop Payment with a $35.00 fee. I am seriously considering cancelling my service!
I had brighthouse for 3 years. It wasn't until this last year they decided to switch my plan without my knowledge. I called them at the beginning or middle of last year and explain to them that my bill was too high. The gentleman I talked to switch my plan back down to $99 per month I called just recently because my bill was almost 200 and the lady I spoke with told me that cable was a luxury and not everyone could afford it. I have always paid my bill on time and I hardly ever complain even when the service was subpar. However my last experience with bright house was A very rude and distasteful experience. I will never go with bright house or spectrum again. They cannot treat their customers the way they do and expect them to stay and spend their hard earned money with them.
A bright house network is one of the worst reliable internet services I had. The equipment provided by bright house failed twice within two weeks and they refused to work me in order to get the service reestablish the same day, even though their service failed twice within two weeks.
On Monday, December 26th, I changed my AT&T coverage to include Direct TV so we could get unlimited data. I was currently using Verizon/Frontier for home phone, internet, and cable. Since I was going to be switching to Direct TV instead of Verizon/Frontier, the AT&T salesperson suggested I call Bright House/Spectrum for new internet service.
I contacted Bright House/Spectrum on Monday, December 26th, at 4:24 PM and told the customer service representative I was interested in the 100 GB internet service for $45/month. She informed me the installation charge was $48.12 and the total price for the first month service would be $93.12. I paid over the phone and she set up an installation time frame from 4:00 PM to 6:00 PM on Tuesday, December 27th. This call took 6 minutes.
On Tuesday, December 27th, nobody showed up between 4:00 PM to 6:00 PM. Also, nobody contacted me to let me know what was going on. I called Bright House/Spectrum at 6:02 PM to see what was going on. A customer service representative said they would call the dispatcher and the dispatcher would contact me within 15 to 30 minutes.
At 6:57 PM, I called them again because the dispatcher had not contacted me. A customer service representative, who said they were a backup supervisor, told me they were going to contact the dispatcher while I was on hold to find out what was going on. He told me the technician was running late and would arrive at my house by 8:45 PM. He said he would give me a $35 credit because they did not meet their on-time guarantee. The credit would be on my next bill. He also told me to call back at 8:45 PM if the technician still had not shown up. This call took 21 minutes.
I called them back at 9:02 PM because the technician still had not arrived. I explained the situation to another customer service representative and he said he would email the dispatcher and the dispatcher would contact me. I told him I would like to speak to a supervisor since the dispatcher never called me back the first time. I was put on hold for 20 minutes. A new person answered and I asked if they were a supervisor. She said she was not and I told her I would like to speak to a supervisor. She asked me to explain the entire situation to her so she could let the supervisor know. I explained everything again and she put me on hold at 9:26 PM. Finally at 10:05 PM, a supervisor or product specialist took my call. I explained the situation again and the supervisor put me on hold to contact the dispatcher. The supervisor came back with disappointing news. He said the technician would not be able to make it out and I would have to reschedule. I explained to the supervisor that I was not contacted by anyone and I had to call three different times. I asked the supervisor what guarantee would I have that the technician would show up at the next schedule time. He told me that they would make it a priority. So the installation was rescheduled for Wednesday, December 28th, between 8:00 AM and 10:00 AM. I thanked the supervisor for their help and told him if the technician did not show up between 8:00 AM and 10:00 AM that I would cancel the order. This call lasted 1 hour and 19 minutes.
Overall, this has been a very disappointing and frustrating experience. I cancelled plan that I had at 8:00 PM and spent 1 hour and 45 minutes on the phone. Nobody contacted me to let me know they were running late and every promise was broken. I guess we will see if the technician actually shows up tomorrow between 8:00 AM and 10:00 AM.
I just moved from Baltimore MD where Comcast has been given a bad name but in comparison, Brighthouse is 10 years behind in their technology. They tout their proprietary TV station that defaults once you turn the TV on and I think they spend probably too much on that instead of their technology. I haven't had such slow TV connection to a TV station in years. Not only that, when I try On Demand, if I try the TV shows, I only get G-H and get one program. I have called twice and was told that this is new technology (WOW if this is new, it really is awful!!!!!) and it should be fixed by now. NOT FIXED!!! This is the first time I have ever put a negative review on a company but this is the worst!!! Unfortunately this is the only option for Cable. One thing I will say is that half of the Customer Service calls have been positive. Not 100% however.
Over the past 12 years I have had Verizon Fios for 2 years, Bright House networks for around 8 years, and Dish Network for 2 years. While I had Verizon for the 2 years there was no problem with the internet or cable and we haver had to interact with their Technical Support. While I had Dish Network the satellite service was spotty and just not for me. For the Other 8 years with Bright House networks I can say that I have had the worst experience. Between the TV picture having issues, remotes breaking without cause, multiple DVR boxes not working properly and having to be replaced, and that is just the TV. The internet has been the primary issue, I cannot remember a day that the internet has worked properly. While Bright House has always been helpful with resolving the issues whenever I call I do not have the time to be calling daily and waiting 4-8 hours for a service representative to come to my house to resolve the issue. I just find it interesting that I had not problems with Verizon and and cannot stand Bright House at this moment.
We've been having an issue with our Brighthouse/Spectrum cable box for the last week or so. We made an appointment yesterday for this morning. Our window was from 10am-12pm. At 10:30am this morning, my wife's cell phone rang but we missed the call. She tried calling the 386 area code (even though we live in Orlando) back and it was the general Brighthouse answering system. We didn't think anything of it and continued to wait. At 11:45am, we decided to call the number again. After waiting for a period of time, we were able to speak with a live customer service rep. We were told that since we MISSED the call, that the tech did not come to our house! The rep responded saying that they won't come out to the property if no one answers the phone call. We were waiting patiently for this tech while our family were at Seaworld. We were supposed to meet up with them but scheduled the tech to fix our cable issue. The rep said we would have to rescehdule a tech to come out, however, there is NO information ever given that if you don't answer the phone call then Brighthouse will NOT come to your property... This is very poor for a company to do this. This information needs to be relayed to all their customers! I wonder how many other customers are let down cause of this.
I did not receive my Nov 2016 bill in the mail. I called the automated line to make my November payment and the system
automatically charged me for 2 months Nov & Dec. $315.66
Dec bill is not even due till the end of the month. Customer service said 14 days to cancel. By then the bank will cash my
payment over the phone. To cancel the check I have to Stop Payment with a $35.00 fee. I am seriously considering cancelling my service!