Jaanu Skin Care

To [redacted] : Re:Mrs [redacted] Complaint ID: [redacted] It appears our customer may have purchased another order with a separate companyIf the customer believes this is not the case, please have the customer forward us their statement showing the claimed chargesWe appreciate your understanding and look forward to resolving the customer’s complaintThe customer may also contact us directly via email at [redacted] or via our customer support line at [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I have read the message They have NOT returned the $& $as they have stated They refunded $ This does not equal the two amounts they withdrew from my account They owe me $or some products I have received NO products Regards, [redacted] ***

The customer has already disputed the $charge with their bank and has been issued a refundWe have refunded the entire $chargePlease look for a credit within 3-business daysKind Regards, Jaanu Skin Care Support Team

To [redacted] :Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] .Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records,customer ordered our Skin Cream on a day trial basis back on 02/20/and paid the shipping and handling fee of $4.95.The trial expired on 03/06/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged $for the original shipment on 03/06/2017.Due to no cancellation the autoship program took effectThe following month on 04/06/the customer was charged $ for new shipment of Skin CreamThe following month on 05/06/the customer was again charged $ for new shipment of Skin Cream.Again The following month on 05/06/the customer was charged once more, $ for new shipment of Skin Cream.Customer contacted our Customer Service on 06/06/and requested for the subscription to be cancelled, which we did .Customer also requested a refund our Customer Service offered the customer a courtesy refund of $44.87and a complimentary bottle ,which the customer accepted.However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing the following refunds,the remaining $for the Skin Cream charged on 06/06/2017,$for the Skin Cream charged on 05/06/2017,$for the Skin Cream charged on 04/06/2017,and $for the Skin Cream charged on 03/06/ for any misunderstanding when placing the orderHere are the refund confirmations:$Trans ID: [redacted] dated 06/26/ $Trans ID: [redacted] dated 06/26/$Trans ID: [redacted] dated 06/26/$Trans ID: [redacted] dated 06/26/Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

To [redacted] :Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] .Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records,customer ordered our Skin Cream and Eye Serum on a day trial basis back on 04/13/and paid the shipping and handling fees of $and $4.95.The trial expired on 04/27/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 04/27/$for the Skin Care and $for the Eye CreamCustomer contacted our Customer Service on 04/27/and requested for the subscription to be cancelled, which we did.We also issued the customer a courtesy refund, $for the Skin Care and $for the Eye CreamHowever we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing the remaining refunds $for the Skin Care and $for the Eye Cream for any misunderstanding when placing the order.Here are the refund confirmations:$Trans ID: [redacted] dated 05/02/ $Trans ID: [redacted] dated 05/02/2017.Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowThese amounts do not total the amounts that I was chargedAnything less than 100% refund is unacceptable to meThis company is taking advantage of consumers, not making it clear that one will be charged after daysThis is a scam for which they should be ashamedI'm not even sure I dislike the product and probably would've continued ordering it if they hadn't forced me to Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

We have refunded the remaining charges for the customerPlease look for a credit within 3-business daysNo restocking fees were appliedKind Regards, Jaanu Skin Care Support Team

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf within business days, the funds are NOT in the account, I will proceed with this complaint Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Hello, thank you so much for your response Equally, thank you for the refunds you gave, and for the phone call The person we spoke to (Amir) was exceedingly kind, and we truly appreciate that It is the first time it's happened since this ordeal began Unfortunately, what the business proposes, that we signed up for their product in March, is patently false We never, EVER purchased another negative-option makeup product after the first one we (unwittingly) signed up for the previous December We were already inundated with an overload of product from this first negative-option company, the thought of requesting more is absurd Our *** *** *** proves this to be true There is no email to verify it (not that there was with the first, either) As we suspected, this company is obviously tied in to the first company They signed us up, and starting charging us, completely without consent If the initial negative-option scam is nebulous, then this surely constitutes outright fraud While we're happy to get charges back, there are total from the two companies this company claims to represent- the total is $1, This is not even including all the other charges, which as I've mentioned, are of course tied in to this company as well However, if this company is truly acting on its own, then they must have gotten our personal information illegally from the first But again, this is highly unlikely These (company) names are fungible, and essentially worthless We are looking for a full refund We will proceed forward through all agencies until this happens
Regards,
*** ***

We have gone ahead and refunded the customer the $and $chargesPlease look for a credit within 3-business days and update our rating accordingly.Kind Regards,Jaanu Skin Care Support Team

Can you provide more information as to what the concern is? The customer has already been refunded both $and $charges. Kind Regards,Jaanu Skin Care Support Team

Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

We have gone ahead and refunded the customer the $and $chargesPlease look for a credit within 3-business days and adjust our rating accordingly. Kind Regards,Jaanu Skin Care Support Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint
ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

To *** *** : Thank you for mediating this consumer complaint from our customer, File Number: ***.Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to
affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesAccording to our records, customer ordered our Skin Cream and Eye Serum products on a day trial basis back on 03/28/and paid the shipping and handling fees of $and $4.95.The trial expired on 4/11/and due to the fact that the customer didn’t cancel they were subsequently charged for the original shipments on 04/11/$for the Skin Cream and $for the Eye Serum.Due to no cancellation the autoship program took effectThe following month on 05/11/the customer was charged for new shipments,$for the Skin Cream and $for the Eye Serum.The following month on 06/11/the customer was charged for new shipments, $for the Skin Cream and $for the Eye Serum.The following month on 07/11/the customer was charged for new shipments,$for the Skin Cream and $for the Eye Serum.The following month on 08/11/the customer was charged for new shipments,$for the Skin Cream and $for the Eye Serum.The following month on 09/11/the customer was charged for new shipments,$for the Skin Cream and $for the Eye Serum.The following month on 10/11/the customer was charged for new shipments,$for the Skin Cream and $for the Eye SerumThe other charges mentioned in the customer’s complaint are not from our companyWe recommend the customer contact their financial institution for assistance regarding the other charges. However we do feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing refunds for the following charges,$for the Skin Cream and $for the Eye Serum charged on 10/11/2017,$for the Skin Cream and $for the Eye Serum charged on 09/11/2017,$for the Skin Cream and $for the Eye Serum charged on 08/11/2017,and $for the Skin Cream and $for the Eye Serum charged on 07/11/for any misunderstanding when placing the orderHere are the refund confirmations: $Trans ID:*** dated 01/22/2018. $Trans ID:*** dated 01/22/2018. $Trans ID:*** dated 01/22/2018. $Trans ID:*** dated 01/22/2018. $Trans ID:*** dated 01/22/2018. $Trans ID:*** dated 01/22/2018. $Trans ID:*** dated 01/22/2018. $Trans ID:*** dated 01/22/2018. The refunds should reflect on customer’s account within to business daysPlease relay this information to our customer and feel free to let us know should you have further questions. $Trans ID:*** dated 01/22/ $Trans ID:*** dated 01/22/2018.$Trans ID:*** dated 01/22/ $Trans ID:*** dated 01/22/2018.$Trans ID:*** dated 01/22/ $Trans ID:*** dated 01/22/2018.$Trans ID:*** dated 01/22/ $Trans ID:*** dated 01/22/2018.The refunds should reflect on customer’s account within to business daysPlease relay this information to our customer and feel free to let us know should you have further questions

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If within 7 business days, the funds are NOT in the account, I will proceed with this complaint.
Regards,
[redacted]

We have refunded the remaining charges for the customer. Please look for a credit within 3-5 business days. No restocking fees were applied. Kind Regards, Jaanu Skin Care Support Team

To [redacted]:Thank you for mediating this consumer complaint from our customer, Case Number:[redacted].Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to...

affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records,customer ordered our Skin Cream and Eye Serum on a 14 day trial basis back on 04/13/2016 and paid the shipping and handling fees of $4.99 and $4.95.The trial expired on 04/27/2017 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 04/27/2017 $89.75 for the Skin Care and $84.75 for the Eye Cream. Customer contacted our Customer Service on 04/27/2017 and requested for the subscription to be cancelled, which we did.We also issued the customer a courtesy refund, $24.00 for the Skin Care and $22.38 for the Eye Cream. However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing the remaining refunds $20.88 for the Skin Care and $20.00 for the Eye Cream for any misunderstanding when placing the order.Here are the refund confirmations:$20.88 Trans ID:[redacted] dated 05/02/2017.      $20.00 Trans ID:[redacted] dated 05/02/2017.Refunds should reflect on customer’s account within 3 to 7 business days.Please relay this information to our customer and feel free to let us know should you have further questions.