Jack In The Box

January 7, [redacted] *** Better Business Bureau Murphy Canyon Rd., Ste San Diego, CA Dear [redacted] Thank you for contacting us regarding Revdex.com complaint ID: [redacted] Prior to receiving this complaint, we had not been notified of the most recent concerns of the complainant, [redacted] *** regarding his experience at Jack in the Box [redacted] disconnected the call with us as we attempted to identify the store location with him Jack in the Box Incconsiders this matter closedIf you have any further questions, please do not hesitate to contact our offices Thank you again for your time Sincerely, [redacted] Senior Guest Specialist Jack in the Box [redacted]

July 3, [redacted] *** Revdex.com Murphy Canyon Rd., Ste San Diego, CA Dear [redacted] ***: Thank you for contacting us regarding Revdex.com complaint ID: [redacted] Prior to receiving this complaint, we had been notified of the concerns of the complainant, [redacted] ***, regarding her experience at the Jack in the Box on S Central Ave in Los Angeles, CA We have addressed these concerns with restaurant management and have assured Ms [redacted] that this matter has been handled accordingly If you have any further questions, please do not hesitate to contact our offices Thank you again for your time Sincerely, [redacted] Senior Guest Specialist Jack in the Box [redacted]

November 26, [redacted] *** Revdex.com Murphy Canyon Rd., Ste San Diego, CA Dear [redacted] ***: Thank you for contacting us regarding Revdex.com complaint ID: [redacted] Prior to receiving this complaint, we had not been notified of the concerns of the complainant, [redacted] of Phoenix, AZ, regarding his experience at the Jack in the Box on WThomas Rd in Phoenix, AZ We have since followed up with the restaurant management appropriately and have sent Mr [redacted] a gift certificate goof for any regular sized combo At this time, Jack in the Box considers this matter closed If you have any further questions, please do not hesitate to contact our offices Thank you again for your time Sincerely, [redacted] Senior Guest Specialist Jack in the Box [redacted]

Called [redacted] but phone is no longer in service[redacted] can call me at (541) Avinash Thanks

[redacted] Revdex.com Murphy Canyon Rd., Ste San Diego, CA Dear [redacted] ***: Thank you for contacting us regarding Revdex.com complaint ID: [redacted] Prior to receiving this complaint, we had not been notified of the concerns of complainant, [redacted] of [redacted] **, regarding her experience at Jack in the Box Unfortunately, we are unable to contact [redacted] by phone as the phone number provided is disconnectedWe have sent [redacted] an e-mail requesting a call backWe are unable to move forward with our follow up as a Jack in the Box location was not identified in her complaint If you have any further questions, please do not hesitate to contact our offices Thank you again for your time Sincerely, [redacted] Senior Guest Specialist Jack in the Box [redacted]

Helv;">September 15, [redacted] Better Business Bureau Murphy Canyon Rd., Ste San Diego, CA Dear [redacted] Thank you for contacting us regarding Revdex.com complaint ID: [redacted] Prior to receiving this complaint, we had not been notified of the concerns of the complainant, Mrs [redacted] ***, regarding her experience at Jack in the Box We spoke with [redacted] ***, who was representing [redacted] ***We assured her that her concerns would be addressed with restaurant managementAs it relates to the refund request for [redacted] ***, we advised her to have [redacted] contact store management directly with her request [redacted] did accept an apology letter from our office At this time, Jack in the Box considers this matter closed If you have any further questions, please do not hesitate to contact our offices Thank you again for your time Sincerely, [redacted] Senior Guest Specialist Jack in the Box [redacted]

I went into Jack in the Box in Spokane WA on 3rd street downtown and recieved disgusting serviceI was there on 10/12/at 8:pmA employee and manager were extremeley rude to meI waited in line for minutes for food at the drive thru and asked to be compensated for my waitThe employee( a woman with tattoos, brown hair and bandages on her arms) and manager decided to argue with me for another minutes about how the wait was not thier fault and how I am making demandsThe manager then proceeded to slam the drive thru window in my face without giving me my order that I had waited for minutes forI will be calling corporateThe managers name, I was told is [redacted]

October 28, [redacted] Revdex.com Murphy Canyon Rd., Ste San Diego, CA Dear [redacted] Thank you for contacting us regarding Revdex.com complaint ID [redacted] Prior to receiving this complaint, we had not been notified of the concerns of complainant, [redacted] regarding her experience at the Jack in the Box Unfortunately, we’ve tried to contact [redacted] to further discuss her concerns, but have been unsuccessfulWe have sent her an email requesting further contact At this time, Jack in the Box considers this matter closed If you have any further questions, please do not hesitate to contact our offices Thank you again for your time Sincerely, [redacted] Senior Guest Specialist Jack in the Box [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowmonth ago had issues with wrong food company contacted me stated they would replace meals instead I got sent buy one get one free coupons LOL not replacing meals but rather promotion type flys / coupons [redacted]

Roman"> August 19, [redacted] *** Better Business Bureau Murphy Canyon Rd., Ste San Diego, CA Dear [redacted] Thank you for contacting us regarding Revdex.com complaint ID: [redacted] Prior to receiving this complaint, we had been notified of the concerns of the complainant, [redacted] regarding his concerns with Jack in the Box We have since addressed this internally with management and staff, and have sent a $Jack Cash Card to [redacted] At this time, Jack in the Box considers this matter closed If you have any further questions, please do not hesitate to contact our offices Thank you again for your time Sincerely, [redacted] Senior Guest Specialist Jack in the Box [redacted]

>August 27, [redacted] *** Revdex.com Murphy Canyon Rd., Ste San Diego, CA Dear [redacted] ***: Thank you for contacting us regarding Revdex.com complaint ID: [redacted] Prior to receiving this complaint, we had been notified of the concerns of the complainant, Esmeralda [redacted] of Houston, TX, regarding her experience at the Jack in the Box located at Bellaire Blvd in Houston, TX We attempted to reach Ms [redacted] on two occasions by e-mail with the address providedBased on her e-mail address, we were able to locate her previous report regarding these concerns and then attempted to reach the complainant by telephone on three occasionsHowever, we were unable to and there was no option for leaving a voice mail We have since followed up with the restaurant management appropriately At this time, Jack in the Box considers this matter closedIf you have any further questions, please do not hesitate to contact our offices Thank you again for your time Sincerely, [redacted] Senior Guest Specialist Jack in the Box [redacted]

"Verdana","sans-serif May 6, [redacted] *** Better Business Bureau Murphy Canyon Rd., SteSan Diego, CA Dear [redacted] Thank you for contacting us regarding Revdex.com complaint ID: [redacted] Prior to receiving this complaint, we had been notified of the concerns of the complainant, [redacted] regarding his experience at the [redacted] We have since followed up with the restaurant management appropriately and have sent two gift certificates to [redacted] ** At this time, Jack in the Box considers this matter closed If you have any further questions, please do not hesitate to contact our offices Thank you again for your time Sincerely, [redacted] Senior Guest Specialist Jack in the Box [redacted]

[redacted] Revdex.com Murphy Canyon Rd., Ste San Diego, CA Dear [redacted] ***: Thank you for contacting us regarding Revdex.com complaint ID: [redacted] Prior to receiving this complaint, we had been notified of the concerns of the complainant, [redacted] of [redacted] , [redacted] regarding his experiences at the Jack in the Box locations in [redacted] , including his most recent visit to the location on [redacted] We have since followed up with the restaurant management of both [redacted] locations appropriatelyAt this time, Jack in the Box considers this matter closed If you have any further questions, please do not hesitate to contact our offices Thank you again for your time Sincerely, [redacted] Senior Guest Specialist Jack in the Box [redacted]

I am a man, age and have eaten Jack in the Box for many years Most of the time I purchase coffee with breakfast However, there are times when I have my own coffee in an insulated cup that I bring with me This has never been a problem until today The woman who served me (she identified herself as Randy) told me that I could not have my own cup in the restaurant When I told her that I had brought my cup of coffee with me many times before, she told me that she would never have allowed it I then told her just to give me my breakfast order to go At this point I was not pleased with her but I did not shout She rudely and abruptly refused to serve me at all A nearby customer said, "that woman is crazy" I will no longer be a customer of Jack in the Box until she has been reprimanded The location is 12thAveN.E., Norman, Ok

October 6, [redacted] *** Revdex.com Murphy Canyon Rd., Ste San Diego, CA Dear [redacted] ***: Thank you for contacting us again regarding Revdex.com complaint ID [redacted] After receiving Mr***’s complaint, we contacted him by phone and learned of his concerns regarding his visit to Jack in the Box located at [redacted] in San Jose, CA Mr***’s claim has been submitted to our Risk Management department for further handling Our Risk Management department is not required to notify Guest Relations of the status or outcome of any submitted claim Unfortunately, there is no further action Guest Relations may take and at this time, Jack in the Box Guest Relations considers this matter closed Thank you for your time Sincerely, [redacted] Senior Guest Specialist Jack in the Box [redacted]

June 30, [redacted] *** RevDex.com Murphy Canyon Rd., Ste San Diego, CA Dear [redacted] ***: Thank you for contacting us regarding Revdex.com complaint ID: [redacted] Prior to receiving this complaint, we had been notified of the concerns of the complainant, [redacted] of [redacted] ***, **, regarding his experience at the Jack in the Box on [redacted] in [redacted] ***, ** We shared the complainant’s initial grievance with restaurant managementWe contacted Mr [redacted] directly after receiving this complaintWe offered him certificates as part of our resolution but he declinedAs part of our follow up with management, we understand that compensation offered by the district manager was accepted At this time, Jack in the Box considers this matter closedIf you have any further questions, please do not hesitate to contact our offices Thank you again for your time Sincerely, [redacted] Senior Guest Specialist Jack in the Box [redacted]

January 22, [redacted] Revdex.com Murphy Canyon Rd., Ste San Diego, CA Dear [redacted] Thank you for contacting us regarding Revdex.com complaint ID: [redacted] Prior to receiving this complaint, we had been notified of the concerns of the complainant, [redacted] regarding his experience at the Jack in the Box on [redacted] We spoke with [redacted] this morning, January We are sending him an apology letter and two gift certificatesWe have since followed up with the restaurant management appropriately regarding this event At this time, Jack in the Box considers this matter closed If you have any further questions, please do not hesitate to contact our offices Thank you again for your time Sincerely, [redacted] Senior Guest Specialist Jack in the Box [redacted]

January 9, [redacted] *** Better Business Bureau Murphy Canyon Rd., Ste San Diego, CA Dear [redacted] ***: Thank you for contacting us regarding Revdex.com complaint ID: [redacted] Prior to receiving this complaint, we had not been notified of the concerns of complainant [redacted] of [redacted] , TX, regarding her concerns with Jack in the Box We attempted to reach Ms [redacted] by telephone on January and but were unable toWe sent her an e-mail requesting a call back but we have not yet received a return call We are unable to address her concerns with the store as a location was not identified in the body of her statement At this time, Jack in the Box considers this matter closed If you have any further questions, please do not hesitate to contact our offices Thank you again for your time Sincerely, [redacted] Senior Guest Specialist Jack in the Box EV[redacted]

February 13, [redacted] *** RevDex.com Murphy Canyon Rd., Ste San Diego, CA Dear [redacted] Thank you for contacting us regarding Revdex.com complaint ID: [redacted] Prior to receiving this complaint, we were not aware of the concerns of the complainant, [redacted] ** regarding his experience at the Jack in the Box on [redacted] We have since followed up with the restaurant management appropriately and have sent two certificates to [redacted] At this time, Jack in the Box considers this matter closed If you have any further questions, please do not hesitate to contact our offices Thank you again for your time Sincerely, [redacted] Senior Guest Specialist Jack in the Box [redacted]

> April 2, [redacted] *** Revdex.com Murphy Canyon Rd., Ste San Diego, CA Dear [redacted] ***: Thank you for contacting us regarding Revdex.com complaint ID: [redacted] Prior to this complaint, we were not aware of the concerns of the complainant, *** [redacted] of Van Nuys, CA Ms [redacted] advised us of her experience at the Jack in the Box located at Sepulveda Blvd in Culver City, CA We have since followed up with the restaurant management appropriately and will be sending a $Jack Cash Card in place of a refund to the complainant, as accepted by Ms***At this time, Jack in the Box considers this matter closed If you have any further questions, please do not hesitate to contact our offices Thank you again for your time Sincerely, [redacted] Senior Guest Specialist Jack in the Box [redacted]