Ms***,My name is *** ***, I am the customer service supervisorI sincerely apologize for the issues with your serviceI have contacted the regional manager of distributionHis team will work with the carrier(s) on your current route to improve service quicklyFor your inconvenience, I
have added an additional month of credit to your accountYour new expiration date is 4/19/While we work to improve your service, you have access to our new E paper days a week at www.statesman.comI can be reached at *** or ***Please let me know if you have any additional questionsThank you for being a valued customer, we appreciate your businessHave a great day!
I have tried to reach the consumer via phone, but was unable to leave a voice mail message (mail box full). I did email the consumer to confirm that the only payment charged to his account following his August 19th cancellation request was on September 16th, for $38.49. This payment was
disputed by the consumer through their financial institution, and was subsequently reversed. We also refunded the consumer’s August 16th payment of $38.49, which was completed on 10/12/17. We hope that this resolution meets with the consumer’s satisfaction.Kind Regards,*** ***
Revdex.com:
I have reviewed the
response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me as long as I receive the money. I have check my account and at this time it is not showing up. I will inform the Revdex.com when I receive the cash transfer
Regards,
*** ***
Mr***,My name is *** ***, I am the customer service supervisorI sincerely apologize for your experience with our newspaperI have reviewed your account and based on your initial payment your expiration date was 11/26/The agent attempted to explain our grace period that states that we
will continue to deliver the paper unless we receive verbal or written correspondence to cancelWe have this service in place for customers that like to submit checks via mail for paymentsI understand that you were not aware of this policyYour account has been stopped and you will not receive any additional newspapers or invoicesWe have processed a refund check for $24.05, you will receive that in the mail from *** *** *** shortlyWe will also send you a $gift card to cover the difference from your $grace balance paymentI can be reached at *** or ***Please let me know if you have any additional questions
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** * *** ***
We deeply apologize for the negative experience the consumer had with this newspaper subscription process. Our Kiosk Sales Manager has been notified of the subscription/Siissues that the consumer encountered. They will work to correct any deficiencies in the process, and
implement any corrective action or disciplinary steps necessary. We want to ensure all procedures are followed to ensure customer satisfaction throughout the solicitation phase of becoming a subscriber to our newspaper. We strive for all new subscribers to have a positive experience, and to enjoy the products and service they receive from the Statesman, with the goal of forging a long relationship. We sincerely apologize for the events that took place for this consumer, and have issued a full refund of the monies paid for this subscription. A refund of $was processed on 9/18/15, to the credit card used during sign-up. We have reached out to the consumer, and left a voice mail message on the daytime telephone provided in this filing, offering to discuss any concerns they may still have pertaining to this complaint. It is our hope that our resolutions will satisfy the requests of this complaint for the consumer
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Mrs***,My name is *** ***, I am the customer service supervisorI sincerely apologize for the inconvenience that you have experienced in an attempt to resolve this issueI will pull the call recordings and offer any necessary coaching to the agents involvedI am reviewing your account and
a refund has been issued for $These funds should be available to you nowI am reaching out to our finance team to process the additional refundPlease allow - business days for the additional funds to be availablePlease let me know if you have any additional questions or concernsHave a great day
Complaint: ***I am rejecting this response because: this business stopped all contact with me. I have not heard from them at all. My refund took longer than the business days that was stated.Regards,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Thank you for contacting The Austin American StatesmanI truly apologize for the frustrations this has caused youWe have processed a refund back to the credit card that was on the account in the amount of $Please accept our apology
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** * *** ***
Thank you for contacting The Austin American StatesmanWe truly apologize for the frustrations this has caused the consumerWe have requested the past months of payments to be refunded back to the credit card on fileThis process may take 7-business daysThank you again,*** ***
This consumer signed up for a Sunday only subscription, which was an introductory, 2-month subscription, as was indicated. The subscription started on Sunday, July 23rd, and the two month promotional term ran through 9/17/17, which is weeks of Sunday newspaper deliveries. The
expiration date of this term was 9/24, the following Sunday. The terms and conditions for this subscription was provided to the subscriber via email, in the attached document, on approximately 7/20/17. This promotion was on an automatic payment renewal program, and the consumer’s card was debited $on 9/18, for the next month’s term, for papers that were to be delivered from 9/through 10/22. We received the consumer’s email request to cancel her subscription on Thursday 9/19, and confirmed that the subscription would be cancelled for the very next delivery date, Sunday 9/24, and that her 9/payment of $would be getting refunded to her credit card. This refund was processed on 10/4/17. In researching the email communication with the consumer, it was found that an email confirming the cancellation of the subscription was stated to say that it was effective 10/24/17, which was incorrect; the subscription was actually stopped on 9/and was correctly communicated to the consumer on 10/2. We sincerely apologize for the error, and hope that the full refund that was provided meets the consumer’s satisfaction.Very Kind Regards,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Thank you very much for your assistance with this
Regards,
*** ***
We sincerely apologize for the frustration and inconvenience that our subscriber experienced. Our records indicate that the refund check, *** was mailed out on 10/2/15, and was received and cashed during the week ending 10/17/
We sincerely apologize for the frustration and inconvenience this issue has caused the consumer. I have located the consumer's subscription account, an All-Digital access subscription started on our website on 10/24. The account has been stopped, and the emails being sent out by the
system automatically will also cease. Please allow up to hours for the emails to cease, and please contact our Customer Service Hotline, at ***, or *** for any additional assistance that may be needed; we're happy to assist further
Thank you for reaching out to usI have reviewed your account and it appears that the last delivery complaint was issued on 3/6/I hope that your service has improved sinceThe company has been going through several changes, many of which have been announcedWe hope to continue to work with the carriers and significantly improve service during this transitionOur online E paper is always available to read the current and previous day's edition hours a dayWe thank you for your continued business and patience while we work to resolve this issueHave a great day
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Ms***,My name is *** ***, I am the customer service supervisorI sincerely apologize for the issues with your serviceI have contacted the regional manager of distributionHis team will work with the carrier(s) on your current route to improve service quicklyFor your inconvenience, I
have added an additional month of credit to your accountYour new expiration date is 4/19/While we work to improve your service, you have access to our new E paper days a week at www.statesman.comI can be reached at *** or ***Please let me know if you have any additional questionsThank you for being a valued customer, we appreciate your businessHave a great day!
I have tried to reach the consumer via phone, but was unable to leave a voice mail message (mail box full). I did email the consumer to confirm that the only payment charged to his account following his August 19th cancellation request was on September 16th, for $38.49. This payment was
disputed by the consumer through their financial institution, and was subsequently reversed. We also refunded the consumer’s August 16th payment of $38.49, which was completed on 10/12/17. We hope that this resolution meets with the consumer’s satisfaction.Kind Regards,*** ***
Revdex.com:
I have reviewed the
response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me as long as I receive the money. I have check my account and at this time it is not showing up. I will inform the Revdex.com when I receive the cash transfer
Regards,
*** ***
Mr***,My name is *** ***, I am the customer service supervisorI sincerely apologize for your experience with our newspaperI have reviewed your account and based on your initial payment your expiration date was 11/26/The agent attempted to explain our grace period that states that we
will continue to deliver the paper unless we receive verbal or written correspondence to cancelWe have this service in place for customers that like to submit checks via mail for paymentsI understand that you were not aware of this policyYour account has been stopped and you will not receive any additional newspapers or invoicesWe have processed a refund check for $24.05, you will receive that in the mail from *** *** *** shortlyWe will also send you a $gift card to cover the difference from your $grace balance paymentI can be reached at *** or ***Please let me know if you have any additional questions
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** * *** ***
We deeply apologize for the negative experience the consumer had with this newspaper subscription process. Our Kiosk Sales Manager has been notified of the subscription/Siissues that the consumer encountered. They will work to correct any deficiencies in the process, and
implement any corrective action or disciplinary steps necessary. We want to ensure all procedures are followed to ensure customer satisfaction throughout the solicitation phase of becoming a subscriber to our newspaper. We strive for all new subscribers to have a positive experience, and to enjoy the products and service they receive from the Statesman, with the goal of forging a long relationship. We sincerely apologize for the events that took place for this consumer, and have issued a full refund of the monies paid for this subscription. A refund of $was processed on 9/18/15, to the credit card used during sign-up. We have reached out to the consumer, and left a voice mail message on the daytime telephone provided in this filing, offering to discuss any concerns they may still have pertaining to this complaint. It is our hope that our resolutions will satisfy the requests of this complaint for the consumer
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Mrs***,My name is *** ***, I am the customer service supervisorI sincerely apologize for the inconvenience that you have experienced in an attempt to resolve this issueI will pull the call recordings and offer any necessary coaching to the agents involvedI am reviewing your account and
a refund has been issued for $These funds should be available to you nowI am reaching out to our finance team to process the additional refundPlease allow - business days for the additional funds to be availablePlease let me know if you have any additional questions or concernsHave a great day
Complaint: ***I am rejecting this response because: this business stopped all contact with me. I have not heard from them at all. My refund took longer than the business days that was stated.Regards,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Thank you for contacting The Austin American StatesmanI truly apologize for the frustrations this has caused youWe have processed a refund back to the credit card that was on the account in the amount of $Please accept our apology
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** * *** ***
Thank you for contacting The Austin American StatesmanWe truly apologize for the frustrations this has caused the consumerWe have requested the past months of payments to be refunded back to the credit card on fileThis process may take 7-business daysThank you again,*** ***
This consumer signed up for a Sunday only subscription, which was an introductory, 2-month subscription, as was indicated. The subscription started on Sunday, July 23rd, and the two month promotional term ran through 9/17/17, which is weeks of Sunday newspaper deliveries. The
expiration date of this term was 9/24, the following Sunday. The terms and conditions for this subscription was provided to the subscriber via email, in the attached document, on approximately 7/20/17. This promotion was on an automatic payment renewal program, and the consumer’s card was debited $on 9/18, for the next month’s term, for papers that were to be delivered from 9/through 10/22. We received the consumer’s email request to cancel her subscription on Thursday 9/19, and confirmed that the subscription would be cancelled for the very next delivery date, Sunday 9/24, and that her 9/payment of $would be getting refunded to her credit card. This refund was processed on 10/4/17. In researching the email communication with the consumer, it was found that an email confirming the cancellation of the subscription was stated to say that it was effective 10/24/17, which was incorrect; the subscription was actually stopped on 9/and was correctly communicated to the consumer on 10/2. We sincerely apologize for the error, and hope that the full refund that was provided meets the consumer’s satisfaction.Very Kind Regards,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Thank you very much for your assistance with this
Regards,
*** ***
We sincerely apologize for the frustration and inconvenience that our subscriber experienced. Our records indicate that the refund check, *** was mailed out on 10/2/15, and was received and cashed during the week ending 10/17/
We sincerely apologize for the frustration and inconvenience this issue has caused the consumer. I have located the consumer's subscription account, an All-Digital access subscription started on our website on 10/24. The account has been stopped, and the emails being sent out by the
system automatically will also cease. Please allow up to hours for the emails to cease, and please contact our Customer Service Hotline, at ***, or *** for any additional assistance that may be needed; we're happy to assist further
Thank you for reaching out to usI have reviewed your account and it appears that the last delivery complaint was issued on 3/6/I hope that your service has improved sinceThe company has been going through several changes, many of which have been announcedWe hope to continue to work with the carriers and significantly improve service during this transitionOur online E paper is always available to read the current and previous day's edition hours a dayWe thank you for your continued business and patience while we work to resolve this issueHave a great day
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***