Complaint: ***I am rejecting this response because:Thank you for replying. I appreciate the credit to my account. I do see that page Aof the July edition does state in tiny print "Premium day charges will result in shortening the length of the billing period." However, I do not see this statement on my bill, and I would guess that few of your subscribers have read this statement or are aware that they are paying extra for these editions. At a minimum, the statement on page Ashould be printed in an obvious place on the bill that subscribers receive.Regards,
*** ***
Hi,My name is *** ***, I am the customer service supervisorI apologize for any inconvenience this issue may have caused youOur advertisers market and opt in certain zip codes to receive this free publicationPer your request, delivery of the Ahora Si has been suspended for your address, and
you will not receive additional papers going forwardThank you for your feedbackI have conveyed your feedback to upper management as well as the distribution teamPlease let me know if you have any additional questions or concernsHave a great day
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Thanks,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***
We are deeply sorry for the delivery issues that our valued subscriber encountered. We have reached out to the consumer, and have confirmed with him that a refund in the amount of *** has been processed on 9/16/15, which he will be receiving as a credit on his credit card. I have
provided him with my direct name and contact number for any additional follow up that is necessary in order to resolve this matter to his satisfaction
Complaint: ***I am rejecting this response because:Thank you for replying. I appreciate the credit to my account. I do see that page Aof the July edition does state in tiny print "Premium day charges will result in shortening the length of the billing period." However, I do not see this statement on my bill, and I would guess that few of your subscribers have read this statement or are aware that they are paying extra for these editions. At a minimum, the statement on page Ashould be printed in an obvious place on the bill that subscribers receive.Regards,
*** ***
Hi,My name is *** ***, I am the customer service supervisorI apologize for any inconvenience this issue may have caused youOur advertisers market and opt in certain zip codes to receive this free publicationPer your request, delivery of the Ahora Si has been suspended for your address, and
you will not receive additional papers going forwardThank you for your feedbackI have conveyed your feedback to upper management as well as the distribution teamPlease let me know if you have any additional questions or concernsHave a great day
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Thanks,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***
We are deeply sorry for the delivery issues that our valued subscriber encountered. We have reached out to the consumer, and have confirmed with him that a refund in the amount of *** has been processed on 9/16/15, which he will be receiving as a credit on his credit card. I have
provided him with my direct name and contact number for any additional follow up that is necessary in order to resolve this matter to his satisfaction