Jack's Ship Diner

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
While [redacted] is correct in the statements made in his message, I would like to reiterate the fact that regardless of the problems at the point of sale, I was still being charged for a newspaper 5 days a week that I never received once since October 28th. The auto renewal would not have been as much of an issue had I still be receiving a newspaper every Wednesday- Sunday (the primary reason being that IF I had still been receiving the newspaper I was evidently subscribed to, I would have realized I was still paying for it). The refund should never even have been a question considering I was paying for something that was never delivered.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me as long as I receive the money.  I have check my account and at this time it is not showing up.  I will inform the Revdex.com when I receive the cash transfer.
Regards,
[redacted]

Thank you for contacting The Austin American Statesman. I am truly sorry for the frustrations regarding all of the emails you were receiving. We have taken extra measures to make sure you do not receive any additional emails. Please accept my apology on behalf of the entire Austin American...

Statesman.  Thank you for being a valued subscriber.[redacted][email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I want to thank [redacted] for rectifying this situation. I only wish I was directed to him early on in the process. His customer service is impeccable. 
Regards,
[redacted]

We sincerely apologize for the mishandling of the consumer's requests to stop the subscription, this is certainly not the level of service and support we wish to provide all of our valued subscribers.  Our records indicate that the subscription has been stopped and cancelled as of 10/31/15, and...

the current balance on the account is $0.00.  The consumer can disregard any previous mailings that they may have received indicating a balance due, as this has been removed.  Only the initial sign-up payment was made, which was $24.99, posted to the subscription account on 8/16/15.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Thank you for contacting The Austin American Statesman. I truly apologize for all of the frustrations this has caused the consumer. I do show a refund was issued in the form of a check back to the address on file on July 22, 2016. I have left a voice mail for this consumer requesting if she has...

received it yet. Thank you again,[redacted]

We have spoken with our valued subscriber, and have expressed our deepest apologies regarding the communications and handling of her concerns.  The consumer requested a cancellation of her newspaper subscription,  and a refund.  The refund process and timeframe involved with this...

request was found to be poorly communicated to the subscriber, and we will be addressing this matter as part of our ongoing training with our customer service agents, to ensure accurate communications in the future.  We will follow up with the consumer to ensure the refund check is received and the customer is satisfied with the resolution of the complaint.

We are deeply sorry for the delivery issues that our valued subscriber encountered.  We have reached out to the consumer, and have confirmed with him that a refund in the amount of [redacted] has been processed on 9/16/15, which he will be receiving as a credit on his credit card.  I have...

provided him with my direct name and contact number for any additional follow up that is necessary in order to resolve this matter to his satisfaction.

We have reached out to this consumer via phone/voicemail, to discuss the actions that were taken in response to this complaint.  The delivery route that this consumer had been on was changed to an adjacent route, in effort to improve our delivery service to this consumer and area.  No...

further delivery issues have since been reported on the account.  Additionally, one month of service credit had been applied to the consumer’s subscription account in our system, as a small token our of sincerity for getting the consumer’s delivery resolved, and of our concern for their satisfaction.   We sincerely hope this meets with the consumer’s approval, and have provided my direct contact information to the consumer, should any further follow up be needed.Thank you, and please let me know if there is anything else I can do to assist, or if you should have any questions; I’m happy to assist.Kind Regards,[redacted]

Complaint: [redacted]
I am rejecting this response because:  there is still not a valid time given for when I will receive a refund.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We reached out to the consumer via phone, and have apologized for the delivery issues that resulted from this subscription.  We have issued the consumer's full refund, $26.99, and have stopped the subscription per the consumer's request.   Very Kind Regards,[redacted]Resolution...

Specialist – Remote Agent, Tier 2Newspaper Shared ServicesAtlanta | Austin | Dayton | Palm Beachoffice:     [redacted] We deliver world-class services to Cox Media Group newspapers every day.Cox Conserves. Please consider the environment before printing this e-mail

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thank you very much for your assistance with this.
Regards,
[redacted]

We sincerely apologize for the frustration and inconvenience this issue has caused the consumer.  I have located the consumer's subscription account, an All-Digital access subscription started on our website on 10/24.  The account has been stopped, and the emails being sent out by the...

system automatically will also cease.  Please allow up to 48 hours for the emails to cease, and please contact our Customer Service Hotline, at [redacted], or [redacted] for any additional assistance that may be needed; we're happy to assist further.

Complaint: [redacted]I am rejecting this response because:Thank you for replying.  I appreciate the credit to my account.  I do see that page A2 of the July 8 edition does state in tiny print "Premium day charges will result in shortening the length of the billing period."  However, I do not see this statement on my bill, and I would guess that few of your subscribers have read this statement or are aware that they are paying extra for these editions.  At a minimum, the statement on page A2 should be printed in an obvious place on the bill that subscribers receive.Regards,
[redacted]

We sincerely apologize for the delivery issues that the consumer experieced; this is not the level of service and support that we wish to provide our valued subscribers.  The account has been stopped as of 11/5, with a refund being processed in the form of a mailed check to the consumer. ...

We have reached out to the consumer via phone, and confirmed that the refund has been processed and they should be receiving it via usps shortly.  The consumer is welcome to follow up directly, should they have any further questions or concerns.
Sincerely,
[redacted]Resolution Specialist – Remote Agent, Tier 2Newspaper Shared ServicesAtlanta | Austin | Dayton | Palm Beachoffice:     512.445.3755fax:          512.445.3769[redacted] We deliver world-class services to Cox Media Group newspapers every day.Cox Conserves. Please consider the environment before printing this e-mail. Contents of this e-mail may be confidential and proprietary. Use discretion when forwarding.

We have reached out to our valued subscriber via voice mail, to apologize for the misinformation that was provided, as well as for the inconvenience and frustration encountered with the delivery issues, and refund problems.  We have confirmed that the additional $9.34 is being processed as an...

additional refund to the consumer's credit card.  I have provided my direct contact information for any additional follow up, if desired.  We sincerely apologize for the negative experience, and hope this resolves the complaint to the consumer's satisfaction.Kind Regards,[redacted] Resolution Specialist – Remote Agent, Tier 2Newspaper Shared ServicesAtlanta | Austin | Dayton | Palm Beachoffice:     [redacted]
[redacted]

We sincerely apologize to the consumer regarding their frustration and inconvenience, and will work quickly with our Distribution Management team to help get this matter resolved.  While our default delivery location is to deliver a paper to the driveway, we recognize that this subscriber has...

had a long-standing request in place to have their paper delivered to their front porch.  We will work to resolve this matter to correct the placement of the delivery for our valued subscriber.Kind Regards,[redacted]Resolution Specialist – Remote Agent, Tier 2Newspaper Shared ServicesAtlanta | Austin | Dayton | Palm BeachOffice:     [redacted]