Jack's Ship Diner

We have spoken directly with our valued subscriber, and have expressed our deepest apologies for the frustrations and inconvenience they have experienced with this newspaper subscription.  We have included an additional refund, to total the full initial payment amount, to resolve the payment...

portion of this complaint.  An error in entering the subscriber's email address correctly was the root cause of the subscriber not receiving the initial confirmation/email correspondence referenced in the complaint.  I have updated the subscriber account with the correct email address, and have manually forwarded this document to them for their records.  We will be providing this subscriber with a complementary 4 week subscription, as a gesture of good will and of our concern for their satisfaction.  We sincerely appreciate our subscriber's readership and support of the newspaper, and hope that they are satisfied with the corrective actions taken to resolve this complaint.
Kind Regards,
[redacted]Resolution Specialist – Remote Agent, Tier 2Newspaper Shared ServicesAtlanta | Austin | Dayton | Palm Beachoffice:     512.445.3755fax:          512.445.3769[redacted]
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: Delivery of weekend advertising by your route drivers continue.  I have continued to receive them on Saturdays through October 28th.  You are obviously not communicating the cease and desist request to your route manager and subsequently the driver effectively.
Regards,
[redacted]

We have spoken with our valued customer on the phone on 7/17, and have discussed her delivery concerns in this matter.  We will be followiing up with our Distribution Management Team, to determine the root cause of the missed deliveries.  If this is determined to be a result of the recent...

Memorial Day floods in Wimberley, and with the Fisher Store Rd bridge that crosses the Blanco river being knocked out, we will update the customer directly to inform them.  We will continue to work around this matter, if this is proven to be a causation in this complaint.  We sincerely apologize to our customer, as we value their business, and will work hard to get the delivery consistency back on track.

Mr. [redacted],My name is [redacted], I am the customer service supervisor. I sincerely apologize for your experience with our newspaper. I have reviewed your account and based on your initial payment your expiration date was 11/26/17. The agent attempted to explain our grace period that states that we...

will continue to deliver the paper unless we receive verbal or written correspondence to cancel. We have this service in place for customers that like to submit checks via mail for payments. I understand that you were not aware of this policy. Your account has been stopped and you will not receive any additional newspapers or invoices. We have processed a refund check for $24.05, you will receive that in the mail from [redacted] shortly. We will also send you a $10 gift card to cover the difference from your $30 grace balance payment. I can be reached at [redacted] or [redacted]. Please let me know if you have any additional questions.