Jackson Hewitt - Tax Services of America, Inc.

We have received this complaint.Please be advised that the Refund Advance program is administered by a third party financial service - [redacted].  They allow for a Refund Advance to be initiated within 48 hours of the tax return acknowledgement form the [redacted]  Once that time period...

passes, the Advance process is expired and regrettably, we are unable to re-open the process.JACKSON HEWITT TAX SERVICE

We have received this complaint.Please note, we do not see any previous contact with our company through our Client Care call center.We will send this issue to our District Manager - David [redacted] to assist in this matter; and file a claim with Gold Guarantee.Please note - As a taxpayer, you are...

responsible to pay any additional tax and/or fees to the IRS or state tax agency in response to any notice received.  If, it is determined that there was an error in tax preparation, you may be entitled to a reimbursement of costs you have previously paid.   JACKSON HEWITT TAX SERVICE

Please be advised - we have reviewed the details of your tax preparation fees.Your tax return received the $50 [redacted] Gift Card promotion - which was offset as a discount.  Our records indicate that you received this gift card via email on 3/22/16.  All fee charges appear to be correct...

for the services provided. JACKSON HEWITT TAX SERVICE

Manager Kimyatte for that office wrote the following in our client care case as to how this customer has been assisted:  A check request was submitted for the client in the amount of $117. on 08/22/2017. Once this is approve this check will be mailed to the client. Returning the fees paid for the amendment due to preparer error. It is my understanding that the preparer should have never filed the original return knowing that the client still had w2 coming in.

Complaint: [redacted]
I am rejecting this response because:I called the number Emily left on the same day at 3:59 p.m., but the phone rang continuously with no pick and eventually disconnected after multiple rings.  Contact was made with me by a Regional JH representative on Friday late afternoon / early evening.  At the time, I informed him of the meeting that the IRS had scheduled with me on Monday morning (yesterday).  The Regional rep. was very polite and committed to help with identifying someone to meet me at the first meeting with the IRS agent, but made no promises due to the late hour.  Fortunately a JH representative did join me in the first sit-down meeting with the IRS.  Unfortunately, I received a call about 30 minutes or so ago from the IRS saying that the JH representative was not current in his credentials and could no longer represent me or speak on my behalf.    So, yes, JH has reached out to me successfully and made, but has not yet fully met their obligation under the Gold Guarantee for which I paid.  I have left a message on the Regional rep's cell phone informing him of what IRS told me about the assigned JH rep being expired on his credentials and the need for a new representative.  I am awaiting follow up from that recently-left message.
Regards,
[redacted]

Contacted client [redacted] and informed her that after careful investigation I found no evidence that Jackson Hewitt was at fault. Due to the lack of any evidence we came to the decision that we would not reimburse [redacted] penalties and interest.

As was communicated in our previous response to this complaint:We are unable to locate or identify the complainant in our files.We are in need of additional information in order to respond to this complaint.Please have the complainant provide receipt and/or location information - as well as the...

last 4-digits of the SSN.Unless we receive this additional information, we will be unable to assist in regards to this complaint.JACKSON HEWITT TAX SERVICE

We have reached out to the customer and we will be assisting her in completing her return.

We have received this complaint and will be in direct contact with the complainant; once we research this matter with our local manager in Indiana.JACKSON HEWITT TAX SERVICE

Complaint: [redacted]
I am rejecting this response because:
I was told different, therefore a false Statement came from your company. Were you also aware of the fact my state taxes were done incorrectly and when my fees were took they also stated I had still owed 79 dollars was told a manager located at the Bloomington MN office cleared that up but wouldn't contact me regarding what was going on I just wanted some kind of compensation due to what went on considering it was a mistake upon you
Regards,
[redacted]

We have received this complaint and will direct the District Manager in the Binghamton, NY market get in contact with this complainant. Please note that we take exception to the following comments:It is very easy to get in touch with Jackson Hewitt Client Care - either by phone, on our public...

website or even on [redacted],Saying that Jackson Hewitt "stole" money from you borders on being a slanderous comment that is not appreciated. JACKSON HEWITT TAX SERVICE

[A default letter is...

provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

We have received this complaint.We have been in contact with our District Manager in the Minnesota market; and have asked that he contact Mr. R[redacted] - to offer a solution to this matter.  We will expect a follow-up from our manager within 24-48 hours; and have assigned an internal case # -...

[redacted] to monitor this response.We appreciate your business and welcome the ability to respond to your concerns.JACKSON HEWITT TAX SERVICE

We have received this complaint - and apologize for the delay in getting this matter resolved.We will be in direct contact with our District Manager in the Minnesota market - Benjamin B[redacted] regarding this issue.  You should expect a callback within 24-48 hours.  We have assigned an...

internal Client Care case to this complaint - [redacted].  You may reference this case number, in the event you need to contact our Call Center again.  However, we do not anticipate the need for you to call Jackson Hewitt again.We appreciate your business and patience in this matter.JACKSON HEWITT TAX SERVICE

I accept the gift card.  I tried to call the phone number left in the voice mail I received today 8553003512 but the agent I spoke to could not find a case to assist me with getting the gift card. 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

We have no additional comments on this matter.JACKSON HEWITT TAX SERVICE

We have received this complaint and we will review the matter with our local manager in the Denver market.JACKSON HEWITT TAX SERVICE

We have received this complaint. Please be advised, the Jackson Hewitt Accuracy Guarantee states that you may be reimbursed for any penalties or interest if an error is due to tax preparation.  The taxpayer is responsible to pay any fees and/or additional tax liability to the IRS or state...

tax agency in a timely manner.  There is no guarantee that any other fees will be refunded.As we are unable to discuss specific details of a tax return in this third party forum, please contact our Client Care Team - at [redacted]A case will be created and a representative will assist you.JACKSON HEWITT TAX SERVICE

We have received this complaint.We regret that we are unable to respond to the specifics of your tax return in this third party forum; an amended tax return can usually correct any errors or omissions on your original tax return filing.  Please note, that we are restricted by the IRS as to...

when an amended return may be filed.  Amended returns may only be filed via paper - and any additional refund will be delivered by the IRS directly.Your local Jackson Hewitt office can assist in this regard. Please contact our Client Care team at 1-800-234-1040.  A case will be created and your concerns will be directed to the appropriate representative.JACKSON HEWITT TAX SERVICE

We have received this complaint and will be in contact with our local management in the Chicago area to review this matter.We will be in direct contact with the complainant as soon as possible.JACKSON HEWITT TAX SERVICE