Jackson Hewitt - Tax Services of America, Inc.

We will be happy to review the details of the tax return filing with this complainant.If the complainant wishes to file a fraud claim with the IRS, we may need to wait for correspondence from the IRS before we can proceed to review this matter.We cannot discuss details of a tax return with any third...

party, including the Revdex.com; however, in general terms the tax payer, or in this case, the complainant is generally responsible for any items that are included on the tax return filing.  By signing the return documents, they have validated the information as being correct. in turn, the tax payer may be held liable for any potentially fraudulent information contained on the return.JACKSON HEWITT TAX SERVICE

Complaint: [redacted]
I am rejecting this response because:
I have contacted their customer service center over 25 times, but they refuse to give the number to someone who can help me. Although some of them attempted to help with no results, many hung up on me. I have spoke to my local store manager Jan on several occasions, I have actually seen her contact this district manager in Binghamton that was referenced to in their response and he has never contacted me or had Jan contact me to resolve the problem. This isn't something that just happened I have been complaining and trying to get my money for 3 weeks. I have taking all the proper steps before I contacted Revdex.com. If even one person from the Jackson Hewitt company would've contacted me back like I was told several times they would over the last 3 weeks, this may have been avoided. All I wanted was an explanation to why this was happening to me and how they were going to fix it. Instead I was ignored by all parties including my local store. It would've been nice to know that someone was trying to fix this and still today I have had no contact with any person from jackson hewitt apologizing or telling me that they are going to get my money back.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. It's correct because they notified me and again has reassured me that it's in process.  I also was told to pay the IRS and they would reimburse me including the interest.
Regards,
[redacted]

We have received this complaint.Please be advised that the manager referenced in this complaint has left our company due to personal reasons; however, we would like to address your concerns in this complaint.  We have forwarded this matter to our local manager-[redacted] in the...

Cincinnati market - who will be in contact with you.  JACKSON HEWITT TAX SERVICE

Client Care Case has been created [redacted], Designee is [redacted] Reached out to customer and left message informing her a case was created and gave a callback number for any questions.

At this time, we are unable to locate this tax return in our system, based on the information provided in this complaint.We have reached out to the complainant to provide additional information on their tax return.Any assistance from the Revdex.com in this regard would also be appreciated.

I am rejecting this response because:
The charge of 49.95 for "Assisted Refund fee" I had not requested and the absorbent...

charge for filing a short form 257.00 plus 10.00 charge for data storage. I did receive the 50.00 Walmart gift card. I did email Senior Manager - field operations [redacted] to state my Dissatisfaction with his response.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

We have received this complaint.Our file records indicate that the full amount of the Refund Advance was approved and funded - as of 1/19/17. We need to verify if the actual disbursement of the funds was actually completed.  We expect to have that information within 24-48 hours - and will...

provide an update to this Revdex.com Complaint.JACKSON HEWITT TAX SERVICE

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We have reviewed [redacted] complaint and agreed to return all of his fees related to preparation and amendment for this year's return completed by us.