Jackson Hewitt - Tax Services of America

We have received this complaint.If a tax return is electronically filed - and then accepted and acknowledged by IRS or a state tax agency, it cannot be cancelledThis is not a decision of Jackson Hewitt, but a requirement of electronically filed returns.We would be happy to review your tax return filing - for any potential errors or issues; and come up with a solution to make any corrections that may be needed We will have our District Manager contact you within 24-hours to discuss this matter If you need to contact us directly, you may call our Client Care Center at [redacted] and reference case # [redacted] JACKSON HEWITT TAX SERVICE

Complaint: [redacted] I am rejecting this response because: I spoke with the gentleman that filed my taxes, he admitted to me that he was in the wrong, he never once went over any paperwork with me he simply said sign here and here that was it, he also said he should've not told me there was a chance of denial because like he said he never told me and the email I received never told meI called the office back to ask for his name he wouldn't give it to me and said he talked to his supervisor gave her my name and number and asked her too make it right, those were his exact wordsThis is how you make it right? It should be there in plain lettering not hiddenAlso like I said gen never had me read anythingWhen he was "done" he didn't ask me a single question while entering info I had to ask him about putting my daycare exspenses, medical expenses about my rent and moving, I know if I file for free with turbotax I'll get more and then hats what I would've done had he been honest and up frontal Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: I have contacted their customer service center over times, but they refuse to give the number to someone who can help meAlthough some of them attempted to help with no results, many hung up on meI have spoke to my local store manager Jan on several occasions, I have actually seen her contact this district manager in Binghamton that was referenced to in their response and he has never contacted me or had Jan contact me to resolve the problemThis isn't something that just happened I have been complaining and trying to get my money for weeksI have taking all the proper steps before I contacted Revdex.comIf even one person from the Jackson Hewitt company would've contacted me back like I was told several times they would over the last weeks, this may have been avoidedAll I wanted was an explanation to why this was happening to me and how they were going to fix itInstead I was ignored by all parties including my local storeIt would've been nice to know that someone was trying to fix this and still today I have had no contact with any person from jackson hewitt apologizing or telling me that they are going to get my money back Regards, [redacted]

We have received this complaintPlease be advised, the Jackson Hewitt Accuracy Guarantee states that you may be reimbursed for any penalties or interest if an error is due to tax preparation The taxpayer is responsible to pay any fees and/or additional tax liability to the IRS or state tax agency in a timely manner There is no guarantee that any other fees will be refunded.As we are unable to discuss specific details of a tax return in this third party forum, please contact our Client Care Team - at [redacted] A case will be created and a representative will assist you.JACKSON HEWITT TAX SERVICE

We have received this complaint and will be in contact with our local management in the Chicago area to review this matter.We will be in direct contact with the complainant as soon as possible.JACKSON HEWITT TAX SERVICE

Please be advised - we have reviewed the details of your tax preparation fees.Your tax return received the $ [redacted] Gift Card promotion - which was offset as a discount Our records indicate that you received this gift card via email on 3/22/ All fee charges appear to be correct for the services providedJACKSON HEWITT TAX SERVICE

We have received this complaint and will be in direct contact with the complainant; once we research this matter with our local manager in Indiana.JACKSON HEWITT TAX SERVICE

Client Care Case has been created [redacted] , Designee is [redacted] Reached out to customer and left message informing her a case was created and gave a callback number for any questions

As was communicated in our previous response to this complaint:We are unable to locate or identify the complainant in our files.We are in need of additional information in order to respond to this complaint.Please have the complainant provide receipt and/or location information - as well as the last 4-digits of the SSN.Unless we receive this additional information, we will be unable to assist in regards to this complaint.JACKSON HEWITT TAX SERVICE

Complaint: [redacted] I am rejecting this response because: Hello my name is [redacted] [redacted] I previously spoke about reopening the case with Jackson Hewitt as I never received my refundI sent an email to you prior but im not sure that you received itIn this time I have received notice from the state as well as irs that not only backs up my claims but also proved it was a careless error on the part of the tax preparer and as well as a signed tax return that lists the manager at the location; coincidentally the one who addresses this complaintThe tax return lists the manager as the contact point with irs and state if the return was inccorect as I paid for them to rectify any mistakes directlyThey not only did not respond or assist with federal or state, they denied any wrong doingThe returns are not correct and I am just now done decoding the state return to find the errorIt was entered with incorrect figures and no corresponding forms of proof attached Regards, [redacted]

We have received this complaint.Our file records indicate that the full amount of the Refund Advance was approved and funded - as of 1/19/We need to verify if the actual disbursement of the funds was actually completed We expect to have that information within 24-hours - and will provide an update to this Revdex.com Complaint.JACKSON HEWITT TAX SERVICE

We have no additional comments at this time - as we have explained all the details of the Refund Advance.JACKSON HEWITT TAX SERVICE

Complaint: [redacted] I am rejecting this response because:I called the number Emily left on the same day at 3:p.m., but the phone rang continuously with no pick and eventually disconnected after multiple rings Contact was made with me by a Regional JH representative on Friday late afternoon / early evening At the time, I informed him of the meeting that the IRS had scheduled with me on Monday morning (yesterday) The Regional repwas very polite and committed to help with identifying someone to meet me at the first meeting with the IRS agent, but made no promises due to the late hour Fortunately a JH representative did join me in the first sit-down meeting with the IRS Unfortunately, I received a call about minutes or so ago from the IRS saying that the JH representative was not current in his credentials and could no longer represent me or speak on my behalf So, yes, JH has reached out to me successfully and made, but has not yet fully met their obligation under the Gold Guarantee for which I paid I have left a message on the Regional rep's cell phone informing him of what IRS told me about the assigned JH rep being expired on his credentials and the need for a new representative I am awaiting follow up from that recently-left message Regards, [redacted]

We have received this complaint.Please be advised that the Refund Advance program is administered by a third party financial service - [redacted] They allow for a Refund Advance to be initiated within hours of the tax return acknowledgement form the *** Once that time period passes, the Advance process is expired and regrettably, we are unable to re-open the process.JACKSON HEWITT TAX SERVICE

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]

We have received this complaint and we will review the matter with our local manager in the Denver market.JACKSON HEWITT TAX SERVICE

After reviewing the complaint, a contact was made with the customer (spoke to ***) It was agreed that a partial reimbursement of fees would be issued from our corporate office, which should take approximately - working days to be received Issue resolved

I am rejecting this response because: The charge of for "Assisted Refund fee" I had not requested and the absorbent charge for filing a short form plus charge for data storageI did receive the Walmart gift cardI did email Senior Manager - field operations [redacted] to state my Dissatisfaction with his response

We have received this complaint and will direct the District Manager in the Binghamton, NY market get in contact with this complainantPlease note that we take exception to the following comments:It is very easy to get in touch with Jackson Hewitt Client Care - either by phone, on our public website or even on [redacted] ,Saying that Jackson Hewitt "stole" money from you borders on being a slanderous comment that is not appreciatedJACKSON HEWITT TAX SERVICE

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: Interestingly enough, the response from Jackson Hewitt is the exact same response I got from their customer service representatives the last two times I tried to contact the business myselfFor that matter I am hesitant to accept this as a resolution, but I feel as though I don't have much of a choice in the matterSo I guess I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, if someone from Jackson hewitt actually contacts me within 24-hours, like they've said before Regards, [redacted]