Jackson Hewitt - Tax Services of America

We have no additional comments on this matter.JACKSON HEWITT TAX SERVICE

The customer was contacted by Operations Director Robert O [redacted] on 5/11/17, at 2:20pmApology was given to customer for not responding in a timely fashion to her concernsCustomer was asked if she needed her amended return mailed to herCopy of 1040x will be mailed.Asked customer if there was anything else we could do to help herCustomer stated there was nothing further that could be done to satisfy her complaints.JACKSON HEWITT TAX SERVICE

We have received this complaint.We regret that we are unable to respond to the specifics of your tax return in this third party forum; an amended tax return can usually correct any errors or omissions on your original tax return filing Please note, that we are restricted by the IRS as to when an amended return may be filed Amended returns may only be filed via paper - and any additional refund will be delivered by the IRS directly.Your local Jackson Hewitt office can assist in this regardPlease contact our Client Care team at 1-800-234- A case will be created and your concerns will be directed to the appropriate representative.JACKSON HEWITT TAX SERVICE

At this time, we are unable to locate this tax return in our system, based on the information provided in this complaint.We have reached out to the complainant to provide additional information on their tax return.Any assistance from the Revdex.com in this regard would also be appreciated

We have received this complaint - and will have our District Manager for the [redacted] area contact you in regards to your concerns and promised refund and gift card.Pam Fe [redacted] is our manger, who can be reached at [redacted] Please note that the management for this area has changed since your tax return was filed; and we apologize for any inconvenience with your subsequent attempts to contact our officesJACKSON HEWITT TAX SERVICE

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me if completed as promised by Jackson Hewitt The Business, Jackson Hewitt, contacted me by phone today [redacted] stated she would request a refund of my preparation fees and request a refund of the bank fees charged by [redacted] Bank but could not guarantee their participation, She stated a check would arrive at my home address from Jackson Hewitt within 2-weeks If she follows through with her commitment and I receive a refund of my preparation fees in addition to the bank fees, I will consider my complaint settled If I do not receive the refunds, I will continue to pursue the complaint and request the addition of original damages identified of $

We have reviewed [redacted] complaint and agreed to return all of his fees related to preparation and amendment for this year's return completed by us

We have received this complaint - and apologize for the delay in getting this matter resolved.We will be in direct contact with our District Manager in the Minnesota market - Benjamin B [redacted] regarding this issue You should expect a callback within 24-hours We have assigned an internal Client Care case to this complaint - [redacted] You may reference this case number, in the event you need to contact our Call Center again However, we do not anticipate the need for you to call Jackson Hewitt again.We appreciate your business and patience in this matter.JACKSON HEWITT TAX SERVICE

We will be happy to review the details of the tax return filing with this complainant.If the complainant wishes to file a fraud claim with the IRS, we may need to wait for correspondence from the IRS before we can proceed to review this matter.We cannot discuss details of a tax return with any third party, including the Revdex.com; however, in general terms the tax payer, or in this case, the complainant is generally responsible for any items that are included on the tax return filing By signing the return documents, they have validated the information as being correctin turn, the tax payer may be held liable for any potentially fraudulent information contained on the return.JACKSON HEWITT TAX SERVICE