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Jackson's Car Wash

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Reviews Jackson's Car Wash

Jackson's Car Wash Reviews (24)

It was unfortunate about the keys, we apologize, and we want to make it rightHowever, there was hours of work completed on your vehicle Services paid were renderedWhat was acknowledged was that service was not performed to your expectations, and that we would gladly take care of any areas of concern to your complete satisfactionWhile we may not be perfect, as no one really is, we do aifor customer satisfaction We have a VERY competent and highly skilled detail department that processes tens of thousands of detail services annually without issueWe are not perfect though, and situations can arise, and when they do we do our best to correct the mistake and make things right by the customerIn this case, the offer for the additional Jacksons gift card, and the redo of any concern areas on the [redacted] is still a very fair resolution

We have left messages for Ms [redacted] but have been unable to connect In response to the accusations in the complaint: All detail sales are written on professional carbon copied detail invoicesThese invoices clearly indicate the services paid and price agreed uponA customer signature is acquired and a copy of the detail invoice is given to the customer Detail services are serviced on a first come first served basisHowever, if a customer wanted to bring the vehicle in on a certain day, we can prepay the services and schedule an appointment We do our best to accommodate our customers schedulesWe have open availability for prepaid appointments daily, certainly not months out We have video surveillance to prove services are complete Our policy is simple, if we have made a mistake, we'll fix it, do our best to make things right, and retain a customerIf a service was not completed up to expectations, we will gladly correct itReceipts are readily available

As per our written policy and agreed upon by the customer when entering into a service agreement with Jacksons, there are no refunds issued on completed servicesHowever, we do aim to please, and if there is still some part of her service she is not completely satisfied with, we will gladly redo that part of the service to her complete satisfactionThis can be done at any of our valley wide locations and we are open days per week

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made
by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Thank you Mr*** for your detailed responseOnce again, we are more than happy to correct any of the items you were not pleased withWe can set up a time for you to meet with a manager and get all your concerns taken care of.
We are sorry you were not pleased with your visit and would like the opportunity to address your issues onsite.
Thank You

Thank you Mr*** for your detailed responseOnce again, we are more than happy to correct any of the items you were not pleased withWe can set up a time for you to meet with a manager and get all your concerns taken care of. We are sorry you were not pleased with your visit and would like the opportunity to address your issues onsite. Thank You

Mr***
We are sorry to hear about the poor experience you had at one of our locationsIn order to look further in to your matter, please provide me with the following information:
Make, Model, Color and Year of the vehicles you had serviced
License Plates of
vehiclesReceipts and Paperwork associated with your services
Looking forward to working with you on resolving this matter.
Thank You

If I could rate lower I wouldWe drop my wife's Tahoe of for an oil change and car washSomeone calls her and tells her that she needs to change her differential oil and flush the fuel injectorsHer knowing nothing about cars told them to go aheadThis was $more on top of the $that she didn't need at 50k miles when it was done at 30k milesThe only thing they care about is up sales to fatten their pocket bookI went in to get the same thing done on my car last Wednesday and they tried to do it to me as wellWhen we went in to pay because the person who called gets the commision on this we had to pay separate transactionsWhile the girl was ringing my transactions up on the second one for the $she charged me $When I mentioned it she was like did I do that I am sorry then got the manager RichardI paid with a debit card and they would not give cash backTold them that now I am out the difference because it takes to days to creditHe said there nothing we can doFunny how you can look at my account and the charges are there already but no creditSo I asked what was he going to do to make sure I came back and he said give you the difference back and if that is not good enough then we don't need your businessWOW...then he takes my receipt to make a copy because he new I was upset and was going to call corporateWorst service everSo many complaints on this company and RichardYou would think someone would do something

Mr***We are sorry to hear about the poor experience you had at one of our locationsIn order to look further in to your matter, please provide me with the following information: Make, Model, Color and Year of the vehicles you had servicedLicense Plates of vehiclesReceipts and Paperwork
associated with your services Looking forward to working with you on resolving this matter. Thank You

Given the incompetence displayed during the entire experience I can not trust your company or employees with my vehicle any longer or waste my time with another poor quality detail While everyone keeps telling me that the services have been completed and that my money cannot be refunded, every employee and company representative has acknowledged what work was not completed can be brought back to finish the work The point here is that it should be done right the first time, the work should be inspected by managers, not for me to find these huge mistakes, and be without my car for another entire day I again am asking for a refund in full to be given to me due to this experience being so poor on so many levels which I will reiterate belowWax not being properly rubbed off on multiple panels of the carCompletely disregarding washing, drying, polishing, waxing my roofEmployee leaving with my car key overnightManagement allowing these issues to happen in one customer experience, and unable to give clear answers to how this would happen under their supervision

We were able to reach an amicable resolution with the customer

being that they acknowledge the damage was made under their care, they should pay me the out of pocket estimate to replace a windshield for my type of vehicle

Mr***
We are sorry to hear about the poor experience you had recently at our Happy Valley locationWhen a customer is not pleased with the work performed, we are more than happy to redo any of the services includedWe ask that customers have realistic expectations of what a vehicle
is going to look like post service based on the condition and age of the car. Our Operations Manager did offer to personally meet you at the facility to assess the work performedWithout seeing the vehicle, it is difficult to make an accurate assessment of what occurred or the condition of the vehicle post serviceWe want to have the ability to come up with a reasonable resolution to your concernsThat offer still stands and we are more than willing to redo any of the items you were dissatisfied with. Once again we are sorry you had a poor experience and hope you will give us an opportunity to correct any issues.
Thank You

As per our written policy and agreed upon by the customer when entering into a service agreement with Jacksons, there are no refunds issued on completed servicesHowever, we do aim to please, and if there is still some part of her service she is not completely satisfied with, we will gladly redo that part of the service to her complete satisfactionThis can be done at any of our valley wide locations and we are open days per week

We have left messages for Ms*** but have been unable to connect. In response to the accusations in the complaint: All detail sales are written on professional carbon copied detail invoicesThese invoices clearly indicate the services paid and price agreed uponA
customer signature is acquired and a copy of the detail invoice is given to the customer. Detail services are serviced on a first come first served basisHowever, if a customer wanted to bring the vehicle in on a certain day, we can prepay the services and schedule an appointment We do our best to accommodate our customers schedulesWe have open availability for prepaid appointments daily, certainly not months out. We have video surveillance to prove services are complete. Our policy is simple, if we have made a mistake, we'll fix it, do our best to make things right, and retain a customerIf a service was not completed up to expectations, we will gladly correct it. Receipts are readily available

I have tried several times to reach Matthew from Jacksons car washHe originally left me a message June 12th at 3:pmVery clever not leaving extension numbers or any further contact info then first name and a phone number to a general numberI am also unable to leave a voicemailI also do not know Matthews last name since he did not leave itI have proof of purchase showing when I purchased the detailed car wash and phobe records showing that I called several times to make appointments and having to wait monthsI would like if the business provided their suggested video surveillance of my car being cleaned since they are not willing to refund my moneyI would like to compare my purchased car wash detail list to what was actually preformed in my carAlso this will show the time it took them

I, *** ***, reject the Business Response to Revdex.com Complaint # *** and the attached Powerpoint will clearly show why After viewing the Powerpoint, Is there any doubt that I deserve a full refund?Jackson’s only resolution is to offer additional services in order to avoid giving a refund They have already had my car for over hours and you have seen the quality of their work I do not want to spend any more of my time on Jackson’s Carwash They have earned neither my business nor my loyalty The only service I expect from them is to receive a full refund.Sincerely, *** *** Email: ***@cox.net Phoenix Office: ###-###-#### Cell: ###-###-#### Fax: ###-###-####

We are aware of the situation that occurred and acknowledge a mistake was made by an employeeThe employee that last moved the vehicle had the customers key still in their possession when they left for class that afternoonAs they were in class when they realized the mistake, we were unable to
retrieve the key before the close of businessThe employee brought the key back in the next morning at opening. Our investigation found that this was a simple mistake, and not an act performed maliciouslyTo document the incident and ensure it does not happen again, we have conducted reprimands for the employees involved, including the supervisor in charge of that department.In regards to the service not being completed to expectations, we will always redo any areas of concern to the customers complete satisfaction. While we cannot refund for services that were complete, we do value the business and want to find a positive resolutionAs initially offered, we would like to redo any areas of concern that the customer has on their vehicleAdditionally, for the list time and frustration caused, we would like to offer the value of the services onto a Jacksons gift card so the customer can return again with another vehicle or at another time for additional services on the ** ***

We take customer complaints and damage claims very seriouslyWe understand that we are charged with caring for one of the customers most valuable possessions, we therefore place a premium on safety and careOnce Ms*** alerted us of an issue with her windshield after her detail service
was completed, we had her meet with our Auto Glass General Manager, Bob P***, to give a professional assessment of the cracked glassThis was MrP***s statement after inspecting the damage:"My name is Bob P*** I have worked in the auto glass industry for yearsI personally inspected this windshield, and saw a crack coming from the very bottom of the windshield with no point of impact from any rock/object. This is considered a stress crack, and had we been the ones who had installed the glass this would be covered under our auto glass warrantyTypically a shop will replace a stress-cracked windshield under warranty and return the part as defective to the glass supplier." A simple *** search yields this additional information in regards to the crack in Ms***s windshield: *** ***
***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

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