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Jackson's General Store

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Reviews Jackson's General Store

Jackson's General Store Reviews (24)

Customer purchased on Nov 27,and was quoted an approximate time frame of to weeksCustomer was contacted on 12/19,1/and 1/with an estimated arrival time of end of JanuaryOn 1/customer was contacted letting him know item was unavailable until end of march due to delay in supply chain with manufactureWe will not be able to issue refund because per our invoice that was given at time of sale stating all shipping dates are estimate and therefore we cannot give out exact dates and all sales are finalWe have attempted to offer customer compensation as well as offered customer to reselect to something that was available so we can bring in right awayCustomer stated he wanted to wait

MrG [redacted] purchased on 11/20/and was quoted and approximate time frame of 4-weeksDue to product availability items were unavailable until 2/customer was contacted and made aware of this informationOn 3/2/customer was delivered and is satisfied with his itemsIf you have any further questions in regards to this information you can contact me directlyThank you

Complaint: I am rejecting this response because:The sales person that I had talked to after the first couch was delivered had a tear in the side when it was delivered the dye started to come off and showed the manager at Arroyo Grande store said it was a defect there for he ordered another couch for us plus also said he had one in the back room like this also from defectHe swore it would not happen again months after it was delivered same thing started to happen! So if it were leather this would not happen! This is called Bicast! Not leather therefore the lied to us! As well when we bought this couch I specifically said this is leather not leather like they quoted it was leather! Regards, T [redacted]

Complaint: I am rejecting this response because:All Sales are Final, seems to be Ashley's argumentBut I go back to what my complaint is aboutThe furniture is not even under constructionWe were lied to in Jan when they said it wasThey claim the date are estimatesBut I asked for the dates to be more locked in thus Ashley writing on the document to weeks in the section where they say all shipping dates are estimatesThe reason I asked was I wanted the Loveseat by Super BowlWhen the 2nd Call came in Jan with them saying it was not going to make that dateThey told us that the Loveseat was under construction and could not be stoppedWhen we went into Ashley to talk about it and specifically asked what they meant by Under construction meant and was told the Loveseat had been startedSo this is what makes this complaint so frustratingIn a conversation I had on Feb 9, with a Ashley Store Manager they told me I would need to cancel the Credit with Syncrony to try cancel my orderWhich makes no sense to meI asked if this would Cancel my orderThey said no it would just go into some kind of disputeI am still trying to figure out what they mean by this.On Feb 1:pm received my last call from Ashley Management about this complaintThe Lady would not Cancel the Loveseat and would not put anything in writingThere was no real offer for compensation that worked for usA new definition of Under Construction did come out of the conversationUnder Construction according to her was Ashley placing a Order for the productWhat?? This is not making senseHad they used this terminology back in Jan we may have selected a different piece and still made the original date they had promised usAs they person wrote they did talk to us, but they did not say what was said in our min conversationThey only wrote what is the companies policyWhich is clear as MudThe very last statement Ashley writes states "Customer stated he wanted to wait", is FalseI made sure she understood I want to cancel the orderI stated it over and overThey only way this even comes close to being correct is when they would not put it anything in writingI did say I would wait for them to reply to the Revdex.com, where I would have something in writingWhat they sent was whole sentencesThere is no money out on this piece of furniture, so no refund neededCancel the order Regards, G [redacted]

Customer purchased 12/10/and was quoted an approximate time frame of 4-weeksCustomer was contacted on 12/31,1/and 1/with an estimated arrival of beginning of February to receive items into our distribution centerOn 1/28/we had contacted customer letting her know the reason for the delay on her order was because one of the items that were on order were discontinuedCustomer came in on 2/11/to reselect recliner as of right now everything is available and we are just waiting for our next truck to arrive to our distribution centerIf you have any questions in regards to this information you can contact me directlyThank you

Mrs Q*** was delivered her furniture on 11/Customer contacted customer service on 12/where she was scheduled a tech appointment for 12/After our technicians went out to her home they determined that the only issue with sofa was that the cushions were sinking we placed parts order for new
cushions on 12/and were delivered to her home on 12/she had called in to schedule tech appointment on 12/but was unhappy at the fact that she wanted to re-selectper our contract it states all sales are final and wouldn't be able to issue a re-selectionCustomer wasn't happy but scheduled tech appointment for 1/On 1/7 customer contacted me right away after technician appointment she let me know she was 100% satisfied and was happyIf you have any further questions you can contact me directlyThank You,

Complaint:
I am rejecting this response because:I am completely dumbfounded by this companies response to my complaints...I have been very patient with them and I am shocked that they would completely twist the truth this way...For an example of how this keeps on being more and more of a pain, I called last Wednesday, Jan15, to ask for a phone number to the Insurance Cothat we purchased a year policy from and I still have not received a call back...The last tech that was here, C***, was in complete agreement with us about the fibers all over the furniture and at NO time were they described as lintHe thought it was awful and a shame that brand new furniture looked like that...The manager of the customer service depttold me that I purchased very cheap and poorly made furniture and there was not a thing wrong with it, that's the way it looks..The customer service deptis being very untruthful and I don't appreciate they're complete lack of consideration...I never received a gift card in the mail for $100...I was offered a $gift card for all the trouble they have caused, not $100...At the time I was told that it was in no way an acceptance of closure about my complaint...I made it perfectly clear that I was very unhappy about all the polyfill fibers sticking out all over the furniture and I couldn't accept the $gift card if I was relinquishing my complaint about the fibers..The customer service manager assured me that it was just a way of saying sorry for all the trouble I have gone through...The furniture is defective and that's all there is to it..It should have a lining barrier on the inside against the fabric to keep the polyfill from coming through the fabric...The first techs that came out to fix the furniture said that the fibers coming through the fabric weren't right either...Customer service is avoiding the discussion about the first techs they sent out because they could have fixed the problem then but didn't even look at the furniture properly and told me it was too early to be moving furniture...They took pictures that day which I was told were never shown to customer service and that they said there was nothing wrong with the furnitureI have never seen such a disorganized business with a complete lack of consideration for the customer...I'm not asking for the world here, just furniture that we can be proud of buying...That is supposed to be their moto"They sell customer service and furniture too"
Regards,
P*** ***

Customer was delivered on 11/she initially called in on 12/in regards to her sofa looking wornWe scheduled a tech appointment on 12/were customer pointed out issues with her cushion technician determined that it was a manufacture defectWhen customer pointed out "fibers" our tech determine there was nothing wrongon 1/another tech appointment was set for our technician to go out and install new cushion casingI scheduled a different technician being that mrs didn't like our last After our technician was done Mrscalled in and spoke to customer service representative letting her know that she was satisfied with what he had done customer was issued a $gift card which was mailed to her customer signed service agreement stating everything was done and completed. When our technician came back he had confirmed as well that what he described "lent" was not a manufacture defect, after relaying this information to Mrsshe stated she wanted to reselectI mentioned to her per contract all sales are final we cannot except any cancellations, changes or refund request, and we don't offer reselections

Complaint:
I am rejecting this response because:Offer was made for a free warranty if I waited until end of March for delivery. I was offered a $gift card but NEVER RECEIVED IT! Following end of March, when merchandise was once again NOT DELIVERED, I contacted the store and spoke to ***, who claimed to be the store manager. She told me should could not guarantee any delivery date, as HomeStore has no control over when the manufacturer will deliver the merchandise. I asked to cancel the order and receive a refund. *** said she could not do this. At this point I am requesting a refund for merchandise not delivered, per California Code of Regulations, Section 1304.1(g) which addresses failure to delivery within a reasonable time. Please issue a check in the amount of $and deliver to my home address within days. I have also filed a complaint with the California Department of Consumer AffairsB*** ***
Regards,
Barbara James

Customer purchased on Nov 27,and was quoted an approximate time frame of to weeksCustomer was contacted on 12/19,1/and 1/with an estimated arrival time of end of JanuaryOn 1/customer was contacted letting him know item was unavailable until end of march due
to delay in supply chain with manufactureWe will not be able to issue refund because per our invoice that was given at time of sale stating all shipping dates are estimate and therefore we cannot give out exact dates and all sales are finalWe have attempted to offer customer compensation as well as offered customer to reselect to something that was available so we can bring in right awayCustomer stated he wanted to wait

Customer purchased power sofa with recliner an was delivered on 7/26/customer contact us right away in regards to a rip on one of the piecesAfter technicians determined we were unable to repair we placed piece on reorderCustomer was delivered the reorder piece on 11/4/On
1/21/customer called in stating dye was peelingMentioned to customer any defects must be notated within hours of delivery and per Ashley furniture limited warranty all leather to be free from defects in materials and workmanship, seam slippage, cracking, and dye transfers. After reviewing pictures with our technician he determined that it was wear and not a manufacture defect I mentioned to customer we will go ahead and replace one time free of charge, but anything after that that is not considered manufacture defect we will not service. If you have any questions you can contact me directlyThank you

Complaint:
I am rejecting this response because: Several days after contacting Revdex.com, Ashley furniture called and offered delivery of our merchandiseThe furniture was not entirely what we had ordered and with minor damage, however We are happy with our final product. thank you for your assistance in this matterWe do not with to pursue further assistance with this
Regards,
J*** ***

Complaint:
I am rejecting this response because:I'm sorry but this is entirely untrue..I drove over to the Santa Maria store a week after receiving the furniture to explain that it appeared to be used before we got it...At that time I ask to speak to the manager and was sidetracked by a salesman, D*** ***...He looked at the pictures I had and said that the best recourse was to call customer care after Thanksgiving because they would be back then...I called and days later a tech came out and said he could replace the cushion but it would make no change in the sofa...He ordered the replacement cushion and I called customer service to set up another tech to come out because no one called us until I called after Xmas...At that time I was told that I could replace it myself and it was as easy as changing a pillow, another lie...They sent a new tech out at my request, who spent one and a half hours taking the whole right recliner on the sofa off and pulled the cushion into place...he said that the first two guys that came out could have done the same thing when they were here the first time..It was refreshing to see a tech actually do his job...His name is C***, and I called Ashley furniture that afternoon to tell them how nice he was and that he fixed the cushion...when I spoke to R***, custservice repI told her that in no way did that take care of the millions of fibers coming out of the sofa, and that was a different issue...Just because I called to say my appreciation for the job that C*** did does not mean that there is not still a problem with the sofa and reclinerthose fibers get in your eyes, nose, mouth and all over your clothes and are a real problemI can't begin to tell you how disappointed we are because we really liked the furniture when I bought it...They would have to completely take the furniture apart and construct it properly to make it right...I have never had an experience like this with a company and am sorry that they are representing American made products
Regards,
P*** ***

Customer purchased on Nov 1, she was quoted an approximate time frame of 1-weeksor warehouse was closed for the holidays when we received mattress in on 11/we contacted customer on Dec 1,but received a voicemail on 12/customer responded to our voicemail and was
scheduled for pick up on 12/She was issued an apology letter for delay in mattress order and a $gift-cardShe has already picked set up and is good

MrsL*** purchased on 11/22/and was quoted and approximate time frame of 8-weeks.Customer was contact on 12/7,12/and 1/letting her know items are expected to arrive end of JanuaryCustomer was contacted on 1/letting her know due to product availability items were unavailable until
2/Customer was issued in gift cards due to delay and inconvenience On 3/2/customer was delivered and is satisfied with her itemsIf you have any further questions in regards to this information you can contact me directlyThank you

Customer purchased December and was quoted and approximate time frame of 4-weeksDue to product availability items out of stock until 5/at that point we would be able to bring inCustomer received free extended warranty along with a $giftcard to waitCustomer acceptedIf you have
any questions in regards to this information you can contact me directlyThank you

Customer purchased 12/10/and was quoted an approximate time frame of 4-weeksCustomer was contacted on 12/31,1/and 1/with an estimated arrival of beginning of February to receive items into our distribution centerOn 1/28/we had contacted customer letting her know the
reason for the delay on her order was because one of the items that were on order were discontinuedCustomer came in on 2/11/to reselect recliner as of right now everything is available and we are just waiting for our next truck to arrive to our distribution centerIf you have any questions in regards to this information you can contact me directlyThank you

Customer originally purchased a Simmons mattress on 8/and was quoted approximately 3-weeksThe manufacture contacted us on 9/letting us know there was a delay in productionWe contacted customer same day letting her know the situation and asked if she would like for us
to switch to a different 3rd party vendor with a mattress set comparable to the one she purchasedShe said she would be into the store to determine which mattress she would like to upgrade toShe went into the store on 10/and re-selected, but due to customer being unsatisfied with the re-selection that she chosewe allowed her to re-select again to a more expensive mattress and she is currently scheduled for delivery on 12/She financed through acceptance now and we have no control on how there day same as cash worksFor the inconvenience we issued customer a $gift card and customer is okay

Complaint:
I am rejecting this response because:All Sales are Final, seems to be Ashley's argumentBut I go back to what my complaint is aboutThe furniture is not even under constructionWe were lied to in Jan when they said it wasThey claim the date are estimatesBut I asked for the dates to be more locked in thus Ashley writing on the document to weeks in the section where they say all shipping dates are estimatesThe reason I asked was I wanted the Loveseat by Super BowlWhen the 2nd Call came in Jan with them saying it was not going to make that dateThey told us that the Loveseat was under construction and could not be stoppedWhen we went into Ashley to talk about it and specifically asked what they meant by Under construction meant and was told the Loveseat had been startedSo this is what makes this complaint so frustratingIn a conversation I had on Feb 9, with a Ashley Store Manager they told me I would need to cancel the Credit with Syncrony to try cancel my orderWhich makes no sense to meI asked if this would Cancel my orderThey said no it would just go into some kind of disputeI am still trying to figure out what they mean by this.On Feb 1:pm received my last call from Ashley Management about this complaintThe Lady would not Cancel the Loveseat and would not put anything in writingThere was no real offer for compensation that worked for usA new definition of Under Construction did come out of the conversationUnder Construction according to her was Ashley placing a Order for the productWhat?? This is not making senseHad they used this terminology back in Jan we may have selected a different piece and still made the original date they had promised usAs they person wrote they did talk to us, but they did not say what was said in our min conversationThey only wrote what is the companies policyWhich is clear as MudThe very last statement Ashley writes states "Customer stated he wanted to wait", is FalseI made sure she understood I want to cancel the orderI stated it over and overThey only way this even comes close to being correct is when they would not put it anything in writingI did say I would wait for them to reply to the Revdex.com, where I would have something in writingWhat they sent was whole sentencesThere is no money out on this piece of furniture, so no refund neededCancel the order.
Regards,
G*** ***

MrG*** purchased on 11/20/and was quoted and approximate time frame of 4-weeksDue to product availability items were unavailable until 2/customer was contacted and made aware of this informationOn 3/2/customer was delivered and is satisfied with his itemsIf you have any
further questions in regards to this information you can contact me directlyThank you

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