Complaint:
I am rejecting this response because:
First, items were purchased on 11/18/2015, not on 11/22/ Second, upon delivery of the recliner the arms were not present As of this date, I am still waiting to receive the arms of my recliner I was told this would take to business daysHopefully that doesn't mean months due to unavailability So, to say I am satisfied with my items is incorrect As for the gift cards, yes I did receive $in gift cards But only good if I purchase $worth of items! So, basically, they are worthless as I will never spend another penny of my money there again Also makes me wonder if my warranty I purchased is only now good for months instead of because of the time I had to wait.
Regards,
K*** ***
Customer purchased on 12/5/and was quoted an approximate time frame of to weeksCustomer was contacted on 12/23,1/with and estimated arrival time of end of January On 1/Mrwas contacted regarding order being unavailable until the end of March due to product unavailabilityI have
attempted to contact MrA*** on 2/& 2/to discuss order but have not been able to get in contact with himI'll continue to reach out to him until issue is resolvedIf you have any further questions you can contact me directlyThank You
Complaint:
I am rejecting this response because:The sales person that I had talked to after the first couch was delivered had a tear in the side when it was delivered the dye started to come off and showed the manager at Arroyo Grande store said it was a defect there for he ordered another couch for us plus also said he had one in the back room like this also from defectHe swore it would not happen again months after it was delivered same thing started to happen! So if it were leather this would not happen! This is called Bicast! Not leather therefore the lied to us! As well when we bought this couch I specifically said this is leather not leather like they quoted it was leather!
Regards,
T*** ***
Customer purchased on 10/with an estimated time of 8-weeks, Customer was quoted beginning of JanuaryAfter speaking to the manufacture in regards to delay. I was made aware that pieces of her sectional was holding up order because there was a delay in productionWe contacted
customer on 1/in regards to this informationOn 2/11/customer came into store and received a free rug and extended warranty for delayCustomer is now quoted end of February for itemsCustomer was fine
Complaint:
I am rejecting this response because:
First, items were purchased on 11/18/2015, not on 11/22/ Second, upon delivery of the recliner the arms were not present As of this date, I am still waiting to receive the arms of my recliner I was told this would take to business daysHopefully that doesn't mean months due to unavailability So, to say I am satisfied with my items is incorrect As for the gift cards, yes I did receive $in gift cards But only good if I purchase $worth of items! So, basically, they are worthless as I will never spend another penny of my money there again Also makes me wonder if my warranty I purchased is only now good for months instead of because of the time I had to wait.
Regards,
K*** ***
Customer purchased on 12/5/and was quoted an approximate time frame of to weeksCustomer was contacted on 12/23,1/with and estimated arrival time of end of January On 1/Mrwas contacted regarding order being unavailable until the end of March due to product unavailabilityI have
attempted to contact MrA*** on 2/& 2/to discuss order but have not been able to get in contact with himI'll continue to reach out to him until issue is resolvedIf you have any further questions you can contact me directlyThank You
Complaint:
I am rejecting this response because:The sales person that I had talked to after the first couch was delivered had a tear in the side when it was delivered the dye started to come off and showed the manager at Arroyo Grande store said it was a defect there for he ordered another couch for us plus also said he had one in the back room like this also from defectHe swore it would not happen again months after it was delivered same thing started to happen! So if it were leather this would not happen! This is called Bicast! Not leather therefore the lied to us! As well when we bought this couch I specifically said this is leather not leather like they quoted it was leather!
Regards,
T*** ***
Customer purchased on 10/with an estimated time of 8-weeks, Customer was quoted beginning of JanuaryAfter speaking to the manufacture in regards to delay. I was made aware that pieces of her sectional was holding up order because there was a delay in productionWe contacted
customer on 1/in regards to this informationOn 2/11/customer came into store and received a free rug and extended warranty for delayCustomer is now quoted end of February for itemsCustomer was fine