Jacksonville Chrysler, Jeep - Dodge - Ram

I recently leased a vehicle through Jacksonville Chrysler Jeep Dodge on January 6, After one day of driving the vehicle I discovered that the heated seats and steering wheel did not workI contacted the dealership and took the truck back for repairUpon service, they discovered that there has been a manufacture error and the wrong seats have been installed into the vehicleThe dealership offered me a rental that is not at all equivalent to the truck I purchased and out of the weeks that I have owned the vehicle, the dealership has had it for of those weeks attempting repairThey have contacted me as of today (2/15/2018) and stated that they are having issues with the repair and would like to offer me a $2,check and a truck without heated seats/steering wheel or continue to allow them the time to fix the vehicleThey have stated that the repair time is still undetermined, leaving me with a rental until the repairs are madeThey have refused to abide by our contract a

I purchased a Jeep Cherokee in March of During the sale of the vehicle, I was told by the salesman that the vehicle purchase included years of free oil changes A few months ago I had my Jeep in for an oil change and was informed that the years of free oil changes was actually only oil changes within years Another issue I have is that the salesman also told me during the sale that there would be crossbars added to the roof of the vehicle (these are in addition to the already manufactured rails that run along the vehicle) After the sale was complete and all documents were signs, I approached the salesman about when the crossbars would be added At that time he proceeded to tell me that he could not provide the crossbars but I could purchase them I ended up having to buy my own crossbars online after-the-fact Most recently, I brought my vehicle in for a 30,mile service I informed the service department that the vehicle shark fin antenna looked as if a

I would want the Revdex.com the help resolve the situation between Mr*** *nd Jacksonville ChryslerI was considering buying a van from the dealer The dealership had me sign numerous documents with time to review the documents question why I was signing themAfter reviewing the purchase overnight my wife and I decided not to buy the van So went to the dealer the next day Sunday 5-13-to cancel the purchaseWe were told that there wasn’t a general manager there to handle the situation So I went back on Monday morning 5-16-to speak with Sawn Eodice the General ManageHe informed me that he would not cancel the purchaseHe was going to force me to take delivery of the vanHe threatened me that if I didn’t he deliver the van to my house via tow truckI have not given the dealer any money for the van yetSo he threatened to take out a loan in my name than deliver the vanI want the dealership to tear up all the documents involving this purchase and stop threatening us

The service representative didn't listen to my problem He misdiagnosed my problem He sold me parts I didn't needI have made two trips to the dealership Now I need another partI have been overcharged for labor costsI watched my vehicle for minutes No one worked on itBut I am being charged by the hourI don't feel I was properly chargedThey tried to get me out the door with $worth of parts I didn't need

After many calls concerning a vehicle I no longer possess, I have requested to be put on a do not call listI no longer live in the area and am for certain not going to be travelling to Jacksonville just to give this particular dealership my business

I made a complaint around August-September of due to issues with being lied to about receiving crossbars, being lied to about my free oil changes, and being told I had to pay for damage to the antenna that occurred prior to my purchase The dealership resolved the issue by refunding me on the cost of the crossbars I had to purchase after being told they would not be included; fixing the antenna; and giving me additional oil changes
On 01/21/I brought my jeep in for the 2nd of the free oil changes I was told I would receive as part of the resolution to my previous Revdex.com compliant When my jeep was finished with the oil change, I was told that I had to pay for it I spent approxminutes telling them about the additional free oil changes and the previous Revdex.com complaint They did not charge me but stated that their system had no reference to the free oil changes and I would have to pay from that point moving forward Then when the inspection of my jeep was being r

*** the accounting person needs to be REPLACEDShe extremely rude messed up my address over and over againCaused a huge mix up because she does not input information correctlyI have contacted her a lot of times to change my address and she lies and never changes it!!! For spending almost $100,this is ridiculousJust because of her I will not buy a car from them again!!!! I have also referred a lot of people here....never again!!!!!! When she is FIRED I might return my business there

Took my Dodge Ram diesel into Jacksonville Chrysler Jeep Dodge, Jacksonville Florida  for Air Conditioner repair Jan 17, my A/C was last repaired by the same dealership on 1-16-at the tune of 937.46, my receipt shows the compressor was replaced among other things.  I assumed, it would be a similar price,  the shuttle brings me home and I get a call from *** he states the compressor is leaking plus a leak in the evaporator and they will have to pull the dash, estimate around 3,000.00,  ya got to have A/C in Florida so I agreed.  I get a call the next day from James and he tells me that dodge has changed some things and another part will have to ordered because the new parts will not fit into the old A/C box and a new box will have to ordered and installed ,and now we are talking 4,500.  I asked if we stop now how much, James said and of course I would have no A/C. My choice, pay to get my truck back in the exact same

I purchased a package of oil changes I went in today to get the 3rd oil change of package *** at the dealership told me that there is a year expiration on this package I was not told this when I purchased I wish the dealership to honor the oil changes I purchased or send me a refund

I purchased a Ram truck from this dealership new in in which after years the truck started leaking water from the back lightThis is a known common problem that Ram trucks have however, not a recall issueI contacted the dealership and they immediately informed me they could easily fix the issue as it is a common problemI asked if it would be covered because my truck is years old with 60k miles on itThe service manager informed me that no its not covered and if I have a complaint to call corporateAfter calling the corporate office I was informed the same thing, they acknowledged the known problem but refused to do anything about itI am complaining because one the dealership could have handled the situation better and worked with me on the issue as the corporation doesn't have a way for dealerships to charge back on this known issueDealerships do have more control over covering such issues and they have corporate representatives that they could work with to fix

WARNING NO JOKE
https://www.facebook.com/Jacksonville-Fiat-**SSN***/ DO NOT USE THIS LOCATIONLast year August, my Truck Got damaged because of Dodge Failing to Notify my of a recall that covered the Rear Pinion Nut coming loose, causing Catastrophic damage/failure and the Rear end to lock, and Drive Shaft to Snap in piecesNow oil change later, the rear end they fixed in August is whiningNow, those who know me, Know I do NOT Haul Heavy LoadsI keep my Camping supplies in the bed of my truckYou also know I Don't travel very often and if I do its usually to the store or my Pain Management DoctorDodge has informed me that they are NOT going to fix my rear end, because they feel my truck has been HAULING HEAVY THINGS and that is the reason my Rear End is damaged and having problemsMyself, I Think they didn't fix this right the 1st time because unlike then, they are NOW Required to submit Photographs of ALL Damaged items needing repairsThis tells me thingThat someone wasn't doing repairs properly and cheating someone out of thingsDodge wants me to pay them over $to fix a rear end that is beginning to fail less then 10,miles after it was supposed to be Completely Rebuilt newI will NEVER EVER Go to This Dodge Dealer AgainI STRONGLY ADVISE YOU DON'T EITHER
Nurseryfields Dr, Jacksonville, FL

To Whom It May Concern, Customer came in with a check engine light on.  The tool we use to read codes on the vehicle said that the vehicle needed a catalytic converter.  The check engine light was not on for a misfire code, which is the Chrysler guideline for replacing the left...

cylinder head.  If that code/misfire does not show, then we cannot, as a Chrysler Dealership, do that work under warranty.  Those are the rules the manufacturer sets forth for us to follow.  The rules and policies they create tell us what we can and cannot replace or repair under warranty.  It came in for a ticking noise and the customer also stated the vehicle was smoking.   The ticking noise was the lifters and rockers.  You can hear it, and you do not replace one lifter, you replace them all.  It would not be cost effective for the customer to hear the noise, then attempt to spend the time diagnosing exactly which lifter was making the noise.  If one has gone bad, at $3.60 per lifter, it is less expensive than essentially guessing which one is bad.  That could cost more time and money.  The smoking was diagnosed as coming from the oil leaks the vehicle had at the time it was dropped off.  Valve covers, timing cover, and PCV valve were all leaking oil.  This causes the smoking the customer is seeing.  The switch that the customer is referring to is a recall item.  We did put the wrong color switch on, as they come in 2 different colors.  It is the same exact part, just a different color.  That mistake the technician made has been corrected according to our records.  Had the left cylinder head been a problem, one valve cover gasket would have been covered, but not the labor or parts for the other side, the timing gasket would have been covered, the intake gaskets would have been covered, and the cost of sealant would have been covered.  But for it to be covered, the check engine light has to send the proper misfire code.  The car has bad lifters, but doesnt have a bad cylinder head, according to Chrysler's scan tool and the service bulletin that Chrysler has put out on that particular problem.  The bulletin/extension of the warranty on the cylinder head is actually not about failing valve seals, it is about the valves failing themselves.  In this instance, the seal isnt the failing part that is covered, the valve itself has to fail to be covered, per Chrysler.  A Chrysler dealership, or any dealership for that matter that deals with warranty work backed by the manufacturer of the vehicle has to follow that manaufacturer's guidelines.  If they do not, the manufacturer will not pay for the repair.  If a customer disagrees with a diagnosis or a denial of warranty work they can call the manufacturer and ask for assistance. IF the manufacturer tells us to fix the issue, regardless of what the guidelines are after speaking with a customer, then we would fix it.  We follow what they tell us to do in regards to warranty work.  We do not deny warranty work.  If it is covered by the manufacturer and it is within their guidelines, we do the work.  It is one of the ways we make money as a dealership.  But we cannot, as a dealership, sell warranty work by telling the factory something qualifies when it does not qualify.  We abide by the warranty guidelines and the policies the manufacturer sets out.  If the customer wants to speak more in depth with the technician, he is more than welcome to do that.  Let us know what a good day and time is, and we will set that up.  The customer cannot convince the technician to do the work though, as the technician is simply following a set of guidelines and procedures set forth by the manufacturer.  The manufacturer can, if they want, agree to go outside their own guidelines if they so choose.  If the customer wants us to check the vehicle again (re scan it) to see if there are new/different codes, we can do that as well.  But if the customer wants us to cover something that is not covered, we cannot do that.  If he wants to call Chrysler again and speak to someone else, he can do that as well.  If he convinces Chrysler to cover it, all they have to do is notify us and he can have it fixed here, or any Chrysler dealer, once it is approved by Chrysler.   Sincerely, Jacksonville Chrysler Jeep Dodge Customer Relations

The dealership did not over inflate the customers tires, nor did the dealer ruin the customers tires.  An independent service company, like Goodyear, saying that someone ruined the tires does not make it so.  They can say whatever they want to say.  The dealership does not know the...

tire pressure the whole time it is in the possession of the owner of the vehicle.  Under inflation or over inflation are things need to be monitored by the owner of the vehicle, just like oil levels need to be.  If they had a warning light or had checked their tires and they were over inflated, or they were not properly inflated, they never came to the dealer with that complaint.  We highly doubt though that is actually what happened.  But it is highly likely that someone at GoodYear expressed an opinion as to what could have happened.  Sincerely,[redacted]Jacksonville Chrysler Jeep Dodge

To whom it May Concern, We forwarded Mr. [redacted]'s Revdex.com complaint to FCA (Chrysler).  We asked them to take a look at it and let us know what they wanted to do because Mr. [redacted] feels that the recall repair affected his TIPM.  We independently of Chrysler do not believe one thing has to do...

with the other, which was the reason for us not agreeing to replace the TIPM for free.  We also realize that if FCA chooses to pay for it, then we should do the repair because perhaps they believe the recall could have affected the TIPM.  Their response is copied below. Good morning, After reviewing this customer it appears that he is now having a problem with his TIPM. His vehicle was previously in service for recall R03 for the Wireless Ignition Node Module. This is not related to his current TIPM problem and since the vehicle is out of its factory warranty by time and mileage FCA is denying any additional cost assistance for this customer. Best regards,  [redacted] FCA's local representative, as well as the people Mr. [redacted] spoke to at customer care have both declined the repair while both acknowleding that the recall repair does not have any affect on the TIPM.  The customer care representative has closed the issue in their system.  They both have the ability to authorize the repair if they believe one thing is related to the other.  We recognize that it can be frustrating for a customer to bring a vehicle in for one repair, especially the first time at a dealership for service, and have something else go wrong.  The customer may never had notice any issue with their TIPM and yet it still malfunctions, but the recall repair is not why it malfunctioned, according to FCA.  We have not serviced the vehicle regularly and there isn't a history in Chrysler's system at other factory authorized repair facilities to enable us to know if the TIPM had ever had an issue or had been replaced in the past.  The dealership will offer however to replace Mr. [redacted]'s TIPM at cost for him should he wish to do that.  Our cost for parts and labor on a new TIPM would be $781.61 included tax and shop supplies to complete the job.  If Mr. [redacted] is interested in doing that he can contact [redacted], the Assistant Service Manager to schedule it.  She will make sure it gets expedited for Mr. [redacted].  If you should have any questions, [redacted] can be reached at ###-###-####. Sincerely, Jacksonville Chrysler Jeep Dodge

To Whom it May Concern, All the customer needs to do is come in and tell the service department or Alan their salesperson that they are here for a new key and it will be taken care of.  They can print this out and bring it as proof that they are owed a key.  We need the vehicle and...

the one key they have so that we can program both keys together.  I apologize for the members of the sales team that made this more difficult than it should have been.  If the customer has any other issues, they can always ask for me in the future, and I will make sure they are taken care of. SIncerely, [redacted]
[redacted]
[redacted]

To Whom It May Concern, we would like to get some more information on this complaint.  We have a purchase date of 3/29 not 4/2, and we show that we specifically went and got a vehicle from another dealer.  We have a bunch of paperwork, including a list of all the equipment and options...

of the vehicle signed off by the customer saying this is the vehicle that they are looking for.  We have asked the managers involved in the sale of the vehicle when the customer came back in, and what the conversations were at the time, and the managers involved in the original deal do not know anything about us having the wrong vehicle.  Can the customer please tell the Revdex.com who they spoke with when they wanted to return the vehicle?  Although we dont have a return policy, if someone wanted to exchange vehicles from a recent purchase we have an exchange policy.  Was that option not offered to the customer?  We would like to see if there is a way to resolve this complaint, we just need a little more information. Sincerely, Jacksonville Chrysler Jeep Dodge

To Whom It May Concern, Mrs. [redacted]'s Vehicle is back with us and the corrections are being made.  The interior trim is being repaired, and the headliner is as well. We are sorry for the inconvenience and sorry that our quality control process didn't work properly in this instance....

 If Mrs. [redacted] has any questions or concerns she can contact [redacted] in the BodyShop or [redacted] at ###-###-#### EXT [redacted]or assistance.  [redacted] is the Customer Service Manager. Respectfully, Jacksonville Chrysler Jeep Dodge

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

To Whom It May Concern, We apologize to Mr. [redacted] for any miscommunications.  I have enclosed both inspection sheets from his two recent visits.  On 12/09 at 34,608 miles the technician noted abnormal wear on the tires and a problem developing with the front two tires.  He...

recommended a tire rotation and balance, or a replacement of the two front tires.  The customer declined both options.  Customer returned on 1/23 with 1581 more miles on his vehicle and a tire rotation was suggested at that time.  That technician felt the rotation would most likely take care of the problem, therefore he did not suggest replacing the tires. The first technician felt a tire rotation may help, but perhaps would still require 2 new tires, so he suggested a rotation at least, or 2 new front tires.  The two technicians measurements are within 1 mm of one another.  That is a discrepancy, but depending on where exactly on the tire you take the measurement, you can have small discrepancies.  The vehicle history at our store has a tire rotation at 10k miles, and another at 24k miles.  Typical tire rotations are every 5k miles.  There is a note in the system about the 4 free oil changes, so we went over with the advisor to make sure they checked the notes so this does not occur in the future with Mr. [redacted], or another other customer.  The tires are within range as far as tread depth, but both technicians recommended a tire rotation, with the previous technician just feeling that replacement would be the way to guarantee fixing the issue, whereas a tire rotation may help correct the problem, but potentially may not.  The tire measurements were never below the depth range.  It sounds like there was a communication error, and I am sorry that Mr. [redacted] feels someone was lying to him.  I do not believe that is the case either time.  One technician has one opinion, and made a suggestion based off of that, and another technician has a different opinion, but both recommended a tire rotation.  If Mr. [redacted] would like to continue to service his vehicle at our location, his free oil changes are listed in our system.  He can also ask to speak to myself or [redacted] when he comes in for future services and we will do our best to make sure there is better communication going forward. Sincerely, [redacted]Service ManagerJacksonville CJDR

I do not know who the customer spoke to at the dealership, but I will do my best to look up the records in service and teach that individual to come ask more questions of managment in these types of situations.  The customer will have 4 free oil changes showing in our computer system tomorrow...

morning and they will be good at this store until they are used by the customer.  If the customer needs something in writing, besides this letter to the Revdex.com please let me know.  I apologize that our employees did not do the right thing and honor the agreement that was made at the time of purchase. sincerely, [redacted]Jacksonville Chrysler Jeep Dodge