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Jacob Industries

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Reviews Jacob Industries

Jacob Industries Reviews (22)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Because of equipment we have had to leave outside we had to have a building built sooner than they could deliver so went with a local supplier and builder We have almost gotten it completed and even though we had to pay more for it we have lost all faith, trust, and confidence in this supplier The plans that they submitted for this building are not valid for this area as they are out of date and not up to code We are at a point where we can not depend on or trust them to deliver August is five months after the original COMPLETION date That being said after receiving threatening phone calls from MrVG [redacted] (spelling) I do not feel comfortable dealing with them as the phone call was very stressful to me and caused me to be physically ill and due to a heart condition I feel that it would be to stressful to deal with them any further Regards, [redacted] ***

The prints for this building all the things I listed that I am missing.someone to look at the print and order the parts for the doors I never got All this in a reasonable time agreed on because I have bin getting dates for three months that were not true.Or a refund of my money

Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.When dealing with people a sales person, you take the word you are being told, if they tell you and guarantee things to you you give them credit and take it that they are honest in dealings, I sent a quote request to [redacted] ***, when called they did not say they were someone else, they deceived me from day one, later when I saw the Jacob industries I asked and never really got a straight answer As far as the fine details of the contract, I point out that they deceive people intentionally as their contract reads that no verbal agreement is honored! Sales ( Ms [redacted] ) whom I spoke with repeatedly assured me I would have my building in MayFurther more I asked numerous questions about delivery the truck advised I am in the country and had concerns about deliveryWas told the trucks go anywhere and can deliver no problemThe contract as you read through with magnification as me reading glasses can not see the small print you getIf for any reason the truck can't deliver you get charged, the whole contract is farce that the are not responsible for anythingPlus the fact the whole sales is a farce because you contact one company and they do not identify themselves as another nameThe fact that any agreement or terms you make with sales is non binding according to their own contractBecause it is not in writing! You are given a contract with more loop holes and shagging of responsibility than promises and agreed terms you made with sales Again they had not even lifted a finger to draw out anything or start anything with my building and wonder if anyone else stood up against them for their practiceA fine example of what this country I served has come too Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowOk on price but I never received any printsOnly the prints that where wrong and that was by emailAlso just got a call by delivery driver that the truck is one hour out and I do not have the fork lift to unload itI will try to get it unloaded .9-4-15@4:00pm Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.When dealing with people a sales person, you take the word you are being told, if they tell you and guarantee things to you you give them credit and take it that they are honest in dealings, I sent a quote request to [redacted] ***, when called they did not say they were someone else, they deceived me from day one, later when I saw the Jacob industries I asked and never really got a straight answer As far as the fine details of the contract, I point out that they deceive people intentionally as their contract reads that no verbal agreement is honored! Sales ( Ms [redacted] ) whom I spoke with repeatedly assured me I would have my building in MayFurther more I asked numerous questions about delivery the truck advised I am in the country and had concerns about deliveryWas told the trucks go anywhere and can deliver no problemThe contract as you read through with magnification as me reading glasses can not see the small print you getIf for any reason the truck can't deliver you get charged, the whole contract is farce that the are not responsible for anythingPlus the fact the whole sales is a farce because you contact one company and they do not identify themselves as another nameThe fact that any agreement or terms you make with sales is non binding according to their own contractBecause it is not in writing! You are given a contract with more loop holes and shagging of responsibility than promises and agreed terms you made with sales Again they had not even lifted a finger to draw out anything or start anything with my building and wonder if anyone else stood up against them for their practiceA fine example of what this country I served has come too Regards, [redacted] ***

Mr [redacted] parts are ready to ship and we would like to set up deliveryHe still owes us $4,and we would require a copy of the certified or cashiers check before we are able to release the partsWe can set up delivery at his convenience.Thank you

Unless [redacted] takes delivery of the building, there is nothing more we can doIn her original dispute she asked us to either issue her a refund or deliver the buildingIt states on her contract that "the Buyer shall not be entitled to a refund of the whole or any part of the payments made to the Seller" so we are not required to issue her a refundHer building was ready for delivery days later and she is refusing deliveryIt states on her contract that all delivery dates are estimates only and when she requested a quicker delivery, we were able to accommodate her

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.It is unacceptable that Jacob Industries keeps our $2,depositIf they had fulfilled their part of the contract, we would not be asking for a refundJacob Industries did not fulfill its promise to have the engineering drawings to us in a timely manner [redacted] promised that we would have the drawings in hand by Friday, March 13, so we could begin the permitting process and have preparations made at the siteBecause the drawings were not sent and the fact that Jacob Industries refused to return our calls and email messages, we were forced to pay another company for the needed shelterThe drawings were finally received April 10, a month after the promised date and ten days after we cancelled the order with Jacob Industries Jacob Industries has proven to be an unreliable company, so we will never do business with itTherefore the company's statement that our $2,deposit will be "held as credit" is worthlessJacob Industries expects to be paid $2,for refusing to communicate to us and not fulfilling its part of the contact in a timely manner Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowAfter reviewing Jacobs indresponse I still have no prints to let them know what I'm short also the price is to be adjusted per my text conversation with victor about the 500$ I had to pay to have truck unloaded first time Regards, [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] Jacob Industries' response is not acceptable, but it has become obvious that the company will not acknowledge its wrong-doingThe company refused to return our calls and messagesThe company did not keep its promise that we would receive the drawings within two weeks.The company continued to be non-responsive until we took action through the Revdex.com The current response by Jacob Engineering is the first mention of haven to reengineer the buildingNo site plans nor other information about the area where the building was to be placed were requested, so this appears to be another tactic they have constructed in an attempt to validate keeping our $2,deposit.Although we appreciate the effort put forth by the Revdex.com, we feel that continuing to write messages through the Revdex.com will only result in more excuses from Jacob Engineering Regards, [redacted]

On July 13th I did receive a garage from Jacob indthat same day I left mr G [redacted] a message letting him know the prints are not with my garageOn the 14th of July he sent me prints that where wrong They only had two garage doors and no man doorAlso on the 14th I let mr G [redacted] know that the trim was red not green and all the parts that where missing ( I was told by Katie d [redacted] that I was sent the wrong garage).also on the 14th I asked for a refund on my money with no responseOn the 17th I was suppose to receive a emal from mr G [redacted] on my prints but nothingOn the 18th I revived a call from mr G [redacted] that I could not get a refund and he needed a list of what I was missingThe 19th I had a list of all parts I think I was missing ( could not be sure because I still did not have correct prints)with photos of damage ( which I was never asked for)On the 21st mr G [redacted] told me he would have a time table on delivery that dayOn 22nd again I asked for a time table and the correct printsNo answer on that textOn the 23rd I was told by mr G [redacted] "I will have it all in a email first thing tomorrow "Also he said "I had to get the parts you where short made as well and we are shipping on one truckI waited until the27th to ask about the date again with no answerThen on the 28th a PDF file from mr G [redacted] of the same wrong prints that I received on the 14thAlso on the 28th I received a text from mr G [redacted] asking me again what parts I was short showing me that the conversations we where having weeks earlier where not followed up onAlso on the I let Katie d [redacted] know my situation and she was suppressed that my missing parts where not shipped.I do understand it takes a while to investigate and manufacture the partsBut I purchased a garage back in April that was on the floor ready to go due to a customer that decided he did not want the garage anymoreIt was going to be sent to me on May 1st but come to find out it was never completely madeAfter finding out the parts could no long be made I was told by mr G [redacted] that my new garage would be a priority and be put at the top of the list and I would have it by the 1st of July

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowI did meet with bill about the missing itemsI'm ok with everything but don't want this complaint to close until I receive the missing itemsAlso I still do not have a print for this building Regards, [redacted]

Our contracts spell out the building they are to receive, any components, and all of our warrantiesIt also spells out that there are no refundsWe made this apparent, again, in June when we sent out his cancellation letter and have not heard anything from him for months

We are not at fault just because Mr [redacted] failed to read the entirety of his signed contractAttached are his contract which states all deposits are non refundable and all delivery dates are estimatedThis was repeated in the cancellation letter we sent out in June

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Unfortunately we were not informed until three months after the estimated completion date that we could not get a refund If we had of known that they were such a "shady" company we would never have dealt with them in the first place Hopefully anyone else who deals with them will be more cautious Since they don't seem to even attempt to complete their obligations in a timely manner In the future we will e more careful who we deal with Because of their delay in building we have equipment that has been damaged by the elements because it has been outside Their response was to tell me to "tarp it" that only works so well in the humidity here and we had already done that So because of their incompetence we have equipment we have to have fixed [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I did meet with bill about the missing itemsI'm ok with everything but don't want this complaint to close until I receive the missing itemsAlso I still do not have a print for this building Regards, [redacted]

***... ***Mr. [redacted] was not entitled to a refund because we offer a SO day policy to replace any damaged,incorrect, or missing pieces. He reported the shortages and incorrect colored pieces in less than 30 days,so we were happy to replace the pieces at no cost.Re received his building on July 13th and reported the shortages shortly after. He stated that some of theparts were damaged and we requested photos of the damaged parts for clarification. On July gQth hecontacted the 38B. What Mr. [redacted] does not understand is that ft takes time to not only investigatethe shortages, but to manufacture and ship the new parts as well.We have a list of materials we are replacing and need him to sign off on;1) lDxlO Doorjamb2) Screws and trim that were originally the wrong color3) Pop rivets4) 1 Ec-2 that was damaged5) SCL-1. and SCL-26) Gutter and downsThank you,Adrian P [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.After reviewing Jacobs indresponse I still have no prints to let them know what I'm short also the price is to be adjusted per my text conversation with victor about the 500$ I had to pay to have truck unloaded first time Regards, [redacted]

[redacted] requested on August 13th for a quicker delivery date andwe moved her delivery from October to Monday, August 31st Sheis now refusing delivery of the buildingIn her request she asked for us to “deliverthe goods” and we had her building ready to deliver in daysThere isnothing more we can do if she continues to refuse delivery

[redacted] ***Mr [redacted] was not entitled to a refund because we offer a SO day policy to replace any damaged,incorrect, or missing piecesHe reported the shortages and incorrect colored pieces in less than days,so we were happy to replace the pieces at no cost.Re received his building on July 13th and reported the shortages shortly afterHe stated that some of theparts were damaged and we requested photos of the damaged parts for clarificationOn July gQth hecontacted the 38BWhat Mr [redacted] does not understand is that ft takes time to not only investigatethe shortages, but to manufacture and ship the new parts as well.We have a list of materials we are replacing and need him to sign off on;1) lDxlO Doorjamb2) Screws and trim that were originally the wrong color3) Pop rivets4) Ec-that was damaged5) SCL-and SCL-26) Gutter and downsThank you,Adrian P [redacted]

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