Jacobs Mitsubishi Reviews (%countItem)
Jacobs Mitsubishi Rating
Address: 6901 US Highway 19, New Port Richey, Florida, United States, 34652-1746
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Sold me a 2015 jeep patriot, 24 hours later I am at jeep needing a transfer case and a electric rear clutch, Also they stated it had a tow package! It was held on by 2 bolts it was the wrong hitch and the wiring for the hitch did not work! I spoke with Ray a manager who stated they sell used cars not hitches, But that was a part of the deal, Do not trust this stealership Andrea tells a great story of how she likes to make customers first, But when asked for help after the sale she has no time!
We are sorry to hear about your concern but unfortunately this vehicle was sold to you two years ago. If anything was promised it would be in writing. Feel free to reach out to us anytime with any additional questions regarding your documentation.
Purchased vehicle that was misrepresented in ad and by salesman. Represented as excellent, fair at best. Safety issues found while driving and Carfax.
I purchased a 2015 Dodge Ram, (VIN 1C6RR7MT1FSXXXXXX), from AE Auto for $19.000 on Saturday February 1, 2020 and I was at the dealership for over 6 hours. I noticed that the tire light was on and asked that it be repaired. The salesman agreed and said it's probably just a wheel sensor. I found out hours later from one of the other workers (possible manager) that he recalled that this vehicle came in with no wheel sensors at all. He recalls mentioning it to the sales department and said they didn't want to spend the money replacing them.
When I left the dealership I asked if I would receive copies of my paperwork and the salesman said yes I'm getting them copied for you now. Being there for so many hours I didn't even look inside the folder he gave me. The folder states "we are a Carfax advantage dealer, we are committed to offering a Carfax report on every used car we sell." Not only was there no Carfax in the folder I received, but there were only 4 pages out of approximately 20 that I had signed with the contract package. It makes me wonder why they didn't give me these essential items.
Also I was told verbally that there is no warranty, but in the front seat there was the AE Auto widow sticker, that has the VIN number, the odometer reading, etc., so it is speaking of this specific vehicle. It is checked off that the inspection was done. Also checked was that there is a limited warranty included and that an extended warranty is available. All of these are checked off but none of these have been received.
I drove the vehicle on Sunday February 2 at night and realized the lights were shaking. Front running lights and headlights are loose. Upon further inspection I realized there is some damage to the front from some minor damage that wasn't disclosed: right side running light pushed in, bumper cover cut and dented, scratches below headlight, all indications of a minor accident. When checking the fluids I noticed the oil filter was only hand tight and old. So the oil had not been serviced. I did an oil change and filter change. After returning from a short distance drive, I noticed that there is a black grease on the wheels and the sides of the body and back towards the bumper. Upon rubbing it with my finger it is not road dirt, it is some sort of grease. I paid for my own car fax and discovered that there are 9 open recalls on this vehicle, some of them quite serious, such as:
side impact sensors
rear axles incorrectly treated
air bag roll protection
transmission inner lock BTSI
cruise control system disengaging because of short in wiring
driver may not be able to disengage cruise control by pressing the brake pedal and tailgate actuator possible unlatching and opening while driving.
Obviously if I had been given all this information, as I should have been before purchase, I would not have bought this vehicle. You would expect to do minor things when buying a used vehicle. This vehicle needs all 9 of the recalls addressed. Obviously the repairs for whatever accident it was in, the leaking oil or whatever is slinging on the side of the truck, the tire pressure sensors, the vibration at high speeds all need to be addressed as well. And there are other minor cosmetics that you would expect but all of the above are things that you would not expect for a $19,000 vehicle.
I feel strongly that all of these things should have been disclosed to me, and instead it feels like they were purposely hidden from me.
I refuse to pay $19,000 for a vehicle in such poor condition. I need to return this vehicle and get a full refund.
The vehicle has only been driven one day. After I realized all the issues I parked the vehicle and took date coded pictures with odometer readings. My attorney is sending them a certified letter to ask when they would like this vehicle delivered, because after several attempts to call and email them, they will not return my calls or emails.
I am seeking to return the vehicle to AE Auto and receive a full refund of $19,000. They have ignored all of my phone calls and all my email attempts. They've proven to not be honest with the several lies I have already caught them in. So there is no resolution except to get a full refund, since I would not trust buying a car from them.
Our Dealership did not make any misrepresentations about the condition of the truck. The truck was sold, "AS-IS," and the customer, Mr., signed in several different forms acknowledging that he had inspected the vehicle and the condition was acceptable to him. In addition, he was at the Dealership for 6 hours, and we give as much time needed to test drive and inspect the vehicle.
The car in question is a 2015 Ram truck with over 150,000 miles. Mr. had the opportunity to have the vehicle inspected by a third-party before the purchase, which he declined. Our standard policy is all cars with over 100k miles are sold, "AS-IS." It's the customer's responsibility to make sure the vehicle he's buying fits his needs and is to his standards. There is no cooling-off period on a used car, which makes this transaction impossible to be canceled.
Regarding Mr. claims about "open recalls," those are the responsibility of Ram dealerships, and the customer has the option of not buying the car with an open recall. Although Mr. claims we did not show him the Carfax, that is not true; we have Carfax signs, banners, folders, and online free in the listing with every car. We have this information everywhere and available in the Dealership to make sure all information is open and accessible to the customers.
We also received Mr. lawyer's demand letter, which we replied with all the paperwork that he signed, in which he acknowledged the AS-IS sale of his vehicle; and, Mr. is not disclosing that he disputed his credit card purchase for the car, and he is attempting to cancel or void his payment for the vehicle. Apparently, and despite Mr. self-serving claims to the contrary, Mr. bought the subject car, changed his mind, and now he is trying to find a way to get out of this purchase and avoid taking responsibility for his actions and conduct.
Our Dealership would love to help Mr., but there is nothing that we can do at this point. He has hurt our Dealership by purchasing the vehicle, disputing his credit card transactions, and then posting false and defamatory claims against us. We will resolve this matter in court, by and through our lawyers.
(The consumer indicated he/she DID NOT accept the response from the business.)
1st of all I was at the dealership for over 6 hrs not having access to the car it was in the shop the whole time while I wasted my day sitting there! I went there to get a car that was ready to go as they advertise (Excellent Condition) it's not! 2nd I have several emails that were ignored that I sent to the dealership telling them of the poor condition and that I WAS contacting my CC companies to cancel payment! They also never gave me the paperwork I signed or the Carfax !! I bought my own report and seen all the open issues! I've hired an attorney to fight this because clearly no one wants to spend $19k on a vehicle that would need to go to the repair shop on the day after purchase
We are finishing an agreement with the customer lawyer, where customer will be returning the vehicle after paying us, for some of the expenses related to the cancellation of the sale and losses occurred in this transaction.
This response was taken verbally by Revdex.com:
We have come to a mutual agreement and they were very helpful and friendly in resolving this matter. I am highly pleased with the handling of my issues and professionalism of this business. Complaint has been satisfied in full.
Bought a used vehicle where severe cosmetic issues were hidden and told me it had none in writing on e-mail.
Thought I had the experience of a lifetime buying a truck here. After getting it home and pollen began to settle on the truck, spots were showing all over the truck. With further inspection, something had splattered all over the passenger side of the truck and eat the clear coat off the truck is small specs all over. The top of the cab is completely destroyed. I did not find the need to climb on top of the truck and have a confirmed email from the salesman that the truck has no cosmetic issues. The spots are hard to see in daylight, when it is wet or clean. The best part of this story is that they washed the truck twice and both times turned the truck to where the passenger side was up against the lot gate. They said they knew nothing of the damage and when pleading for them to make it right, Ray the GM, said he has video evidence of me inspecting the truck, and they gave me a good enough deal that I can get it fixed and still be ok. They claim to be a full disclosure dealer, but this is only because they are a Mitsubishi dealership now. Still acting as used car criminals on the side and will tell you what you want to hear! Anyone conducting business in an honest and professional matter doesnt need to record you during the process. Every room in the dealership records you signing documents, this is not for security purposes, this is to fight the lawyers from their *** way of doing business. Hope you take your business on down the road to someone who values how they treat people!!
I initially asked them to take the truck back but they would not. I would take repair of the hidden damage. They are not just AE auto any longer, at the time of purchase, they are a Mitsubishi Dealership that told me they are a full disclosure dealership!
Mr. had the truck fully inspected at the dealership before the purchase. We do offer a limited warranty on the engine and transmission to make sure customers are buying a quality vehicle and they feel good about their purchase. We do not offer anything on cosmetic issues. Some customers are really picky about scratches and dings, some are not, we price all of our cars very aggressive and we take in consideration the condition of the vehicle - It is very important the customer make sure the vehicle they are purchasing is cosmetically up to their standards at the time of purchase. This is why we give them all the time necessary to not only inspect the vehicle but to have a 3rd party inspect it if they wish. Mr. bought a really nice truck for an excellent wholesale price, Mr. drove hours to come buy from us because it was such a good deal - as far as we know customer acknowledge the condition of the vehicle since he took the delivery of it.
We didn't hide anything from anyone, truck was clean when customer got here, and it was cleaned again prior to delivery. This is our standard practice as we want to make sure they get the car delivered to them clean. This makes sure they can see and imperfections in the used vehicle. We could not have hidden all the damages the customer claims to have found after the sale. We truly care about the customer and try as hard as we can to make their buying process both before and after the sale as smooth and pleasant as possible. As mentioned in a previous email to you If it helps at all we could try and get you our cost with a local body shop or repair facility to have them discount any cosmetic repairs you would like to have done to the truck to bring it to your standards. This should help you minimize any out of pocket cost you should incur and still be in a great position with the excellent deal you got on the truck.
(The consumer indicated he/she DID NOT accept the response from the business.)
Once I found the damage, I contacted the dealership and was told that they would have most definitely disclosed the issue as they are a full disclosure dealership. As you can tell by the conversation, there was full awareness that they were selling me this truck in this condition. I was sent video of this truck that you could not see the damage, however they took videos to ensure the spotting could not be seen. It was a point to zoom in and even point out a spot which was easily removed by rubbing compound, as almost intentional to take attention away from the clear coat spotting. You claim it was an excellent deal, but if you look at what the book value would be on this truck and it needing paint work, its lower than what I paid. Nothing is a good deal if you were lied to and tricked. You offer me paying at one of your wholesale places, which means I would have to make 2 separate trips to Tampa with 2 vehicles each time, and you are helping me out? You are only a typical used car criminal and I hope this story is available to the public for everyone to see how you do business! I've attached more files hopefully for others to see, this should have been disclosed.
As we explained in the previous response, vehicle was sold AS IS, customer agreed to the condition of the vehicle at time of sale.
Delivered not as expected. Internet pictures different. Alot of issues. Broken glass, broken parts, parts falling off, unplugged modules. More to list
Received the vehicle. I was rushed by the delivery driver. There was a part in the back that was not put on before delivery. I wasnt even told about it. There were tears in the dashboard. I was told it was being detailed before it was delivered it was not it was filthy. The second day I had it I got in it and turned the fan on glass startrdnflying out of all of the vents luckily I had sunglasses on as a large piece hit my sunglasses. You could hear the broken glass. The windshield had been broken they said it didnt happen there however if you look at the internet picture there were no tears in the dashboard. The headliner has a crack in it and it was cut all around the windshield from wherever fixed it. There were alot of dings that did not show in the pictures I paid to get those repaired. The next day I went to a touchless carwash and the roof rack trim flew off. I finally did get the part for that. The trunk liftgate module was unplugged. The seat massager module needs to be replaced. They wanted to take the vehicle back themselves and fix things. With all these issues I do not feel comfortable come on these things were not noticed anyone could see these issues. All I asked for is for them to order the parts send them to me and compensate me 400 dollars for repairs and they said no they had to do it. Again I dont feel comfortable with a business working on a vehicle that is now mine that was delivered the way it was. The reason we knew the windshield was replaced was there was a part the never got put back on that was sitting on the console, the broken glass is what caused the tears in the dash. I brought it to a ford dealer dealer last week there were 2 recalls that were never fixed. I have spent 600 dollars so far towars a 34 thousand dollar car that these issue should have been fixed/noticed before I ever received it. Outstanding is the headliner and the massage module. Pete there was very nice. Management I dont feel addressed the issues the way they should. Very dissatisfied.
Send me the parts needed headliner and seat module and pay to have them installed by Autonation Ford in Bradenton.
To whom it may concern.
In regard to ***'s 2017 Ford Explorer purchase review, what is being mentioned by the customer to you and what was mentioned by the customer before purchase is a bit inaccurate. Before purchase, the customer test drove, inspected and pointed out items that needed to be addressed before signing any documents. Any repairs requested by the customer after viewing the vehicle for purchase will be stated in the WE-OWE document and agreed to by the customer. The repairs are then addressed at the customer's convenience. We highly recommend repairs being addressed as soon as possible to keep all customers completely satisfied but we will work with them if there's a scheduling conflict. Mrs. pointed out the concerns before purchase, we agreed to the repairs and issued a WE-OWE to have it all addressed. As stated to the customer, the WE-OWE repairs are done at our dealership and paid for by our dealership. The customer lives in Holmes Beach Florida and our dealership is in New Port Richey, FL. This was also addressed at purchase. Due to the distance and the customer's schedule, we worked with Ms. to assure her complete satisfaction and paid for another company to go out and fix a portion of the repairs (headliner and dashboard) weeks after the deal was made. The other parts stated in the WE-OWE were ordered by us and were in stock at our parts department waiting for the vehicle's return. The other repairs such as the keypad cover and the chrome roof rack were to be addressed back at our dealership as agreed upon. We even offered to pick the vehicle up, provide her with a courtesy loaner and drop it off when all approved repairs were addressed. The other concerns regarding the seat, the broken exterior trim piece and glass pieces in the dash were never mentioned at purchase. However, when the vehicle would be back on site for the WE-OWE repairs the additional items would be looked at and diagnosed at no further charge to the customer again to assure her complete satisfaction. All vehicles go through safety inspection prior to sale. The items with the seat massager, the exterior trim and the windshield glass pieces were not found on the inspection. After reviewing our records of the inspection, vehicle full photos and all repairs completed there is no record of us replacing a windshield, no broken exterior trim pieces or faulty seat module concerns found. The WE-OWE was issued on 12/19/2019. Due to the customer's schedule and her changing the terms of the WE-OWE agreement the few items we were able to address weren't until 1/2/2020. After speaking to the customer, she was pleased with the headliner and dash repair and agreed to schedule the pickup for the onsite WE-OWE repairs. The customer then had a change of mind for some reason and decided that she did not want the agreed repairs done by our dealership anymore. She then gave us no choice and demanded the repairs be done at her selected Ford dealership and for us to pay for all the parts and reimburse her the said amount of $400 for labor. I kindly explained to the customer, all approved WE-OWE repairs are agreed to be completed of on-site by our dealership. This was the last that we heard from the customer until receiving the Revdex.com review. All responses and emails were prompt and handled with profession. We have not heard back from the customer and are still waiting to assist Mrs.. All document, pictures and conversations you will find attached. Thank you for your time.
Jacobs Mitsubishi
(The consumer indicated he/she DID NOT accept the response from the business.)
I have all of the text from there employees and pictures of the vehicle as well as testimonies from the people that I paid to clean all of the glass out of the vehicle and the person that did the dash agreed it was due to broken glass. I would be happy to share with everyone the text and emails I received. Another thing they made me sign all of the paperwork before I even received it. I had to send a copy of the check. Then there were parts that were in the console that was broken. The drivers side keypad was broken and the part was in the vehicle the guy that delivered it had no idea what it was. We had to walk around the vehicle to figure it out. I paid to have it fixed. The headliner is still messed up as well as the massaging unit for the fork t seats. I have all emails and text if you would like me to forward them. Who ever is responding has no clue. I started dealing with this mess Sundays after I received the vehicle and everything started going wrong.
We will have the customer complaints corrected as long as it's done at our facility, we won't pay to have done nowhere else.
Please contact us as soon as you want to have these issues addressed.
I test drove a 2015 Jeep Jeep Grand Cherokee 2015 and it drive great. We turned on the ac and it didn't work. Ron told us no prob that he would get that fixed for us and not to worry. It took about a week and we got it back ice cold air!! This was in March fast forward to September and I totaled my Jeep. The loan was paid off and I received a letter about my gap and extended warranty. I got my gap check no issues,but I was told I wasn't going to get the extended warranty refund,but after further investigation it turned out that I did working with Patti. There was some small issues With the GWC warranty company but no biggie. The problem came when I asked for the amount of my refund and it was only 900$ after I paid 1800$ for it. Turns out the files a claim without me knowing to fix my condenser on my ac for a 500$ claim. No one said anything to me and further more I never signed any paperwork for the fix at least without my knowledge. So if this was told to me prior I would not have bought the Jeep I thought they were fixing it because it was faulty on the lot. Just read everything and find out what's what before you sign ANYTHING!!
AE Auto failed to acknowledge the fact that the vehicle I purchased has had an odometer change. My contract and the ad states a fraudulent reading.
I purchased a used 1991 Acura NSX. The NSX was advertised as having 122,000 miles. Naturally it is expected that the vehicle will have a bit more due to the advertisement being old. By the time I purchased it on Sept 24, 2019, it had 122,944 on the odometer. Under those circumstances it was being sold for the market value of $41,131.57 + sales tax which brings it to $45,131.57 and I was ok with that. It is now roughly 2 weeks later. I decide to look at the carfax because I was curious if the timing belt and water pump had been changed and recorded. I am studying the carfax and see all services that are being recorded and find that the mileage is climbing throughout the years which seems normal. In fact, the mileage eventually is recorded at an outstanding 197,317 in 04/12/2013. The next recorded date is 06/06/2014 and only 116,434 miles are recorded from there. It is now flagged as an odometer rollback and due to that, the vehicle immediately loses value and now has no legitimate way of proving the miles on it. I purchased the vehicle with the impression that it had 122,944 miles. The dealership sold it to me with 122,944 miles. My contract says 122,944 miles. My banking paperwork that they submitted says 122,944 miles. I tried to contact the dealership multiple times but have not been called back to discuss the matter. This is unacceptable. The dealership had to be aware of this issue and it is there duty to be upfront and honest with the customer. I am very unhappy. The car seems to run good and looks in good shape; however, it obviously has well over 200,000 miles and I am not ok with paying that amount for a vehicle with that amount of miles. Not to mention the deception used to sell me the vehicle has me wondering about other additional problems that will arise in the future. I was never informed of this odometer issue. If I was, I never would have purchased the vehicle. I am interested in a full buy back from the dealership. The amount payed to AE auto can be used to buy the same vehicle with the miles I was told and expected to have.
Purchase date: 9/24/19
Sales Rep: Matthew P.
Payment Amount: $45,131.57
Financed: $41,131.57
Cash Payed: $4,000
Vehicle 1991 Acura NSX
Vin# JH4NA1157MTXXXXXX
I am interested in a full refund. I do not want this vehicle due to the circumstances.
Thank you for the opportunity to respond to our customer complaint regarding a mileage issue on a 1991 Acura NSX purchased on September 24, 2019. Our customer claims at the time of sale it was not disclosed that the vehicle had a known mileage issue and he was never informed of such. After a thorough review of the sales file it would be impossible for the customer not to be aware of a mileage discrepancy. A full report from Carfax was provided at the time of sale that the customer signed off on, in addition and to be completely upfront, honest and share full disclosure of any mileage issue, it was noted on the first page of the Carfax report and an extra step was taken to have the customer acknowledge and sign off on this very specific item so there would be no misunderstanding. It is, and always has been the policy of Auto Enterprise to have full disclosure regarding any known issues with a vehicle as our reputation and good name depend on it. Also, important to note that this 1991 Acura NSX is 28 years old and is considered a collector vehicle. At any given time, the market value of this vehicle can fluctuate greatly and is variable depending on the condition of the vehicle, no two will ever be alike. At the time of sale, the purchase price was market correct for a vehicle of this condition and with the mileage discrepancy stated on the Carfax. Auto Enterprise sold this vehicle with full disclosure and customer acknowledgment of a mileage discrepancy as noted on Carfax. Also, this vehicle was sold for a market correct value. At this time, it is not possible to refund the customer the full value of the vehicle as requested.
(The consumer indicated he/she DID NOT accept the response from the business.)
I agree to disagree in this matter. The mileage discrepancy was not brought to my attention. The only person that handled the Carfax was the slick salesman. I inquired about the timing belt and he pulled out the Carfax to find it. He alone searched through it. I never handled the Carfax as I had a 6 month baby in my hand the whole process. If I signed this paperwork, why did I not receive a copy? Ae auto is the dishonest dealership people fear when searching for used vehicles. Ae auto is legally required to report odometer fraud to the authorities. Not take advantage of the odometer swap and sell it as original miles. In all eyes, this decision to not report it makes them just as dishonest as the person who swapped it. I will continue to share my story publicly as well as seek legal action.
My AE Auto experience was amazing! I recently purchased my dream vehicle and it wouldn't have been possible without their strong customer service and their will to get me what I want. I was able to get financed over the phone with no hassle. You always expect to get a run around when showing interest in a dealership but I didn't. I wasn't hounded or pushed into anything. These guys are absolute professionals! I cannot thank them enough.
We (***) had an excellent 2nd round buy here yesterday here 4 yrs after our first buy. Duane was our salesman this time and he did a stellar job with our negotiations and getting us out the door in a timely manner after we negotiated and came to terms. We highly recommend him for his professionalism!
UNAUTHORIZED EXCESSIVE CREDIT CHECKS DONE AFFECTING CREDIT SCORE
I APPLIED ONLINE AND SPOKE WITH A SALES PERSON REGARDING GUARANTEED CREDIT APPROVAL. INSTEAD OF IN HOUSE CHECK TO SEE IF ELIGIBLE FOR FINANCING THEY PROCEEDED TO SUBMIT INQUIRES ON MINE AND WIFE'S BEHAF TO NUMEROUS LENDERS REQUESTING AMOUNT MUCH LARGER THAN ACTUAL SALES PRICE OF VEHICLE. WITH THAT SAID WE WERE DECLINED FINANCING EVEN WITH THE GUARANTEE THEY OFFER ON SIGN AND BUILDING.
THEM TO FIX CREDIT REPORT ON OUR END AND ASSISTANCE WITH THIS GUARENTEED FINANCING.
Thank you for the opportunity to respond to Mr. concerns. When we receive a credit application for the purchase of a vehicle it is standard to submit to several lenders to see who has the best financing options. Per Experian and the other major credit bureaus the practice of counting multiple auto loan inquiries as just one enables you to shop for the best rates and terms without hurting your credit score.
As for submitting an amount greater than the sale price of the vehicle, there was significant negative equity in the trade-in vehicle, this amount would need to be added to the loan amount of the new vehicle.
Auto Enterprise does guarantee financing. However, to secure financing, lenders require certain stipulations or requirements be met from the customer, usually a down payment on the vehicle and it could be substantial if there is additional negative equity being added to the loan amount. Lenders typically will not finance a vehicle when the loan amount is greater than the value of the vehicle being purchased as is the case with Mr..
Auto Enterprise is unable to make any changes to Mr. credit report as he did authorize a review of his credit to purchase a vehicle. Also, it is possible to get financing if Mr. fulfills the lender requirements of a certain down payment amount on the vehicle purchase.
Would never buy a car from them again they lied and sold me a dream but gave me a lemon didnt give me my other part that I was promised if I bought the car lied about the warranty and didnt honor it I've put less than 3000 miles on this car and it's in a different shop now falling apart they dont return calls after u buy the car they just push it around and nothing gets done I will definitely be contacting the news to have this place looked Into buyer beware
We are sorry to hear about your disappointment that occurred during your experience with us. We understand you already spoke to our management team to answer/resolve some of your questions. As you know you purchased the vehicle over 8 months ago (Purchase date 1/8/19). Unfortunately, sometimes things need to be replaced and/or repaired on used vehicles over time. Each warranty covers different parts of the vehicle and is out of our control if the warranty you choose does not cover the current repair on your vehicle. If you have any other questions, we can assist you with please do not hesitate to reach out to our management team at 727-944-2886. - AE Auto
I had a wonderful experience at AE Auto, I live in Tennessee and saw the car I wanted online, spoke with the Internet Department on Tuesday, put down a deposit that day, then drove to Florida and picked the car up that weekend. Friendly and knowledgeable staff Duane was super helpful, we were in and out pretty quickly for a car dealership, and the car was just as described.
Ron C. Did it again, he surprised me and got me into a vehicle that I never thought I could get, even lowered my payment. Great vehicles, outstanding service
Awesome dealership with certified cars. I went to a couple franchise dealers before my purchase and most of their cars were as is. Im glad I found a dealership that backs there products.
Purchased a vehicle. 2 months later they are saying I owe them $800 more. I have to pay it now or reporting it to my credit.
I purchased an suv from this dealer over a month ago. This was my experience: First, let me say Rolando was amazing. I wish he would work for a different dealership, one better suited to his business standards.
At the dealership, despite calling ahead they made me sit for over 2 hours because they hadn't gotten any paperwork or numbers done. Because I was tired of waiting, they let me take the truck home for the night. The next day I called to see if anything was done, and of course nothing was done. So I kept the suv another night. Three days later I called and they finally managed to get all the numbers worked out. They told me I simply had to come so they could look over my trade to get a final number. However, that was not the case. I got there and nothing had been done AGAIN.
They made ME call and get the payoff for my trade. Which I have never had to do at a reputable dealership. That's their job. Sat around for 3 more hours to try to close the deal. When they finally drew up the papers, they tried to charge me another 3k onto the price of the suv to make it look like they were giving me more for my trade. They of course low balled me on my trade. I ended up working out a deal where I put money money down. I finally got the truck, however a few days later I found out it had a CRACK IN THE MANIFOLD! I brought it back in to be fixed. While I was there for them to fix the SERIOUS issue with their truck, they tried telling me I owe them more money for my trade. So once again I had to call for a payoff again, except the payoff was still the same.
Now 2 months later they called me and told me I owe them $800 more and need to pay it now or they are reporting it to my credit. The deal was closed. If they had incorrect information, that no longer matters. They closed the deal. If they had bothered to call the loan company to get the pay of from the beginning, like professionals, there would be no confusion and the correct payoff would have been worked into the deal the correct way. I already put down a lot more money then I wanted, because of their dishonest practices and now I have to come up with more money over night. I'm very disappointed at how utterly unprofessional this dealership is. I can not believe they are still in business. I DO NOT RECOMMEND THEM AT ALL. If you do business here make sure to read every detail of your deal.
I would like them to take responsibility for their actions and not have me pay the extra $800 or report it to my credit.
I purchased a 2014 Corvette for $40,000. They sold me a car that wouldn't run right, sold a bogus warranty and I spent over $3,000 to fix it.
On Feb 20, 2019 I purchased a 2014 Corvette Stingray from Auto Enterprise of New Port Richey for $40,952. The car was financed through Capital One. I additionally purchased a service contract for $2,469.56. My assumption was that the car was in excellent working condition as you would expect a Corvette to be. I took the car for a short drive in the city and it ran rough but I was assured that was because of the supercharger and cam that went with it. I drove it home, a three hour drive to Vero Beach and the car backfired severely. I returned it to Auto Enterprise the next day and they assured me they would have it fixed. They kept the car for 10 days, it was "fixed" by Fasterproms in Lutz/Clearwater and when I tried to drive it home, it quit running 8 times on the trip home. To me, having a car quit running while on Interstate 75 is a life threatening situation. I contacted the finance manager George K.,who agreed to have me get the car repaired in the Vero Beach area rather than trying to drive it back to New Port Richey and Auto Enterprise would pay the bill. I took the car to Dyer Chevrolet in Vero Beach who said because the car had an aftermarket supercharger, they would not touch it. I then called the company that issued the Maintenance service agreement that I had purchased and they said the same thing. It turns out I was sold a service agreement which specifically stated that they would not pay if the engine had been altered - neither the salesman nor the finance manager said anything about that and they certainly should have know about that clause and the fact that the car had an aftermarket supercharger. I finally found someone who was able to tune the engine so it would run right. I sent, by certified mail on May 14th, the bill of $2,752.89 along with a 15 page very detailed explanation to include pictures of what had to be done to make the car runnable. I will be happy to send the same information to the Revdex.com if requested. Additionally, all four tires needed to be replaced due to dry rot. This was discovered when a tire blew out within two weeks of purchasing the car. The cost of new tires was $1,000 which would not have been covered by the service agreement. I have not heard from the company since they received the certified mail letter. This company is supposed to be an "A" rated company by the Revdex.com but you couldn't tell it by what I've gone through.
I would like the company to live up to the verbal agreement made between the company representative George K. and myself to pay $2,752.89 for the necessary repairs to the car to make it run without stopping, backfiring or any of the other problems it had. I also should have been informed that the tires had dry rot even though the car had less than 20,000 miles at time of purchase. Had I known the many problems I never would have purchased the vehicle.
we are very sorry to hear of your disappointment. As you know when you originally purchased and inspected this vehicle it is a custom Corvette with engine modifications, completely custom and the tires were in great shape. Most of the work that has been done on this vehicle has been aftermarket. Vehicles of this nature are very difficult to tune; therefore, we sent this corvette to a specialty shop to get tuned *** XXXXX *** Florida XXXXX - XXX-XXX-XXXX). This service on your Corvette cost Auto Enterprise almost $1,000 for the Tune and unfortunately you were unhappy with the results. We sincerely hope you understand we did help you and will consider removing this review.
I drove quite a distance to look at a vehicle I was interested in at AE Auto in New Port Richey. I was pleasantly surprised that the vehicle was pretty much as advertised. There were a few minor discrepencies noted on the vehicle but still a solid description which made the trip worthwhile. Ron C. (salesman) and Sidney C. (sales manager) were both very personable and accommodating. Ron's personality made my family forget the long ride, while working with me on a fair deal. Sidney was also very accommodating in securing a great rate on my purchase.
All in all, a very good experience with the dealership and the staff. Many thanks to Ron and Sidney for your professionalism.
Great dealership. I traveled 6 hours to buy a vehicle and when I arrived an issue arose that was not the fault of the dealership. As I was about to leave, my salesman Ron C. told me he thought he could resolve my problem and along with Managers Larry and George we were able to consummate the transaction to the satisfaction of all. Each person I dealt with was very transparent on the buying process. In fact Larry was the one who brought up the potential issue I had that he easily could have ignored to my potential detriment. And Ron worked diligently to help me resolve the problem. Highly recommend this dealership and my salesman Ron to assist you with your vehicle shopping. ***, Destin, FL.
I bought a 2014 Toyota tundra, beautiful truck and for the best price I found within a hundred miles of my home. Desiree was my salesman, he was very nice no b
t. I would purchase a vehicle from them again.
Wonderful experience at Ae Auto. Ray and George were amazing help getting me a great rate. I had a pre-approval from my credit union and didn't think they would do better. Wow was I impressed at what they were able to do. This was the smoothed transaction I have ever had purchasing a car. I normally don't leave reviews but they sure earned it.
I bought a truck from them Ron was my salesman and I was just a signer on the truck being bought and told him that from the start now that the deal is done the finance office now dosnt like how I'm not on insurance and the things that they were going to fix and said bring it in now there telling me I have to pay to fix them it's out of warranty please take my advice I wish I took what was given to me if you want to be played and screwed over there the place to go