Jacobs Mitsubishi

Even though I was looking for a particular car, which AE had, I was pleasantly surprised of the selection on site. The buying experience went well and working with Ron was a no pressure sale.
I would purchase again from AE.

Ron C was amazing! He did everything he could to get us in a vehicle. It wasn't the one we wanted, but he got us in a Jeep that would establish our credit so we could come back and get the Jeep we really wanted!!

I have been car shopping for some time now. I almost gave up on finding a reliable used car and was about to buy a new one down the street when I gave it another shot. Ron was very informative he walked me through the entire process as he calls it and help me get a low payment that I can afford on a reliable vehicle. I would highly recommend going back to see Ron he's an honest kind of guy thanks buddy

I told Mr. Ray I was unhappy and that I wanted my money back because it took them 2 months to fix the problem and that there was no deal because the bank denied the loan. Mr. Ray S. said that the dealership can take the loan back and I said how is that if it wasn't approved by the bank. I told Ray S. there is no verbal contract he then told me that they have lawyers so basically telling me I don't have a choice but to take the 2006 BMW 750Li back because I was not going to get my money back. Ray S. then told me that they had put a lot of money into the car I told him what are talking about Ray told me that they fixed the oil leak and fixed many other things and I told Ray I wanted proof of everything they fixed which he gave me papers to prove. Remember I said it only went in for an oil leak then it took them 2 months. All this was done without my knowledge or my approval and this is how I feel that they sold me a lemon and tried to cover their tracks. To tell all of you the truth as a U.S Army Veteran I feel as if Ray S. and the dealership lied to me and threatened me with lawyers to keep the money and get the car out of the dealership and that's not the end of the situation but I also have noticed they changed out the front windshield of the BMW and they didn't even have the decency of telling me. The windshield they put on is not the original BMW one because you can see the wires that come from the rear view mirror plus it doesn't say BMW on it. I told that to the salesman Jamar J. which he took pictures of it and even showed him there was broken glass in the car then I showed him the BMW front emblem which was gone. Purchased a car in July and got it back in October only to find more problems. As a U.S Army Veteran and now a civilian I would not recommend this dealership to my fellow Veterans or anyone because this is how I was treated I still feel I should get my money back this is posted on google my next one will be the (Revdex.com) Revdex.com and the Attorney General Office. When I took in the car for them to fix the oil leak I only had it for 2 weeks and it was suppose to be an 11 hour job to be forced back in the car after 2 months. It's about money for Auto Enterprise not their customers needs or wants. Very sad to have dealerships bullying you so they can have a sale. (Updated) This dealership is so dirty and I know it's at the direction of Ray S. super bad General Manager. The problem is that they post false information on your credit report saying you owe the full amount of what was owed so if you bought a vehicle for a price and I'm saying what happened to me and returned the vehicle back to them when you only had it for 2 weeks because the car was a lemon didn't work. How in the world is the customer liable for full price of the the vehicle when it was returned and sold at an auction for a price how come there isn't a federal investigation into crooked dealerships who steal money of hard working people like they did to me in the amount of $2,500.00 and tried to force me into their lemon and now falsifying information to the credit bureaus to destroy your credit again is this the way you treat your Army Veterans or your customers after they worked so hard to save up for a car wow I wish the owner of the dealership would respond and explain why he would allow this to continue to happen because I'm pretty sure they are more victims of this scheme out there. Stop falsifying and lying to the credit bureaus and return the money you stole if you truly value your customers.

Ron C. was an amazing businessman. He was honest and very knowledgeable. I was very satisfied with the vehicle he sold us. My girlfriend feels very safe and comfortable in the vehicle. They had a great selection of vehicles and I look forward to doing business with Ron in the future.

I bought a 2014 Chevrolet Volt from them in October. The vehicle had a limited dealer warranty included. The vehicle was shipped to me here in Chicago and delivered missing several items, including no charger unit, no floor mats, and most critically, only one key. The major problem is the one key they provided was not original -- the problem with it is that the electronic part of the key fob works, but the metal "key" part of the fob is blank. It was never cut. So while the battery operated remote fob works, the backup, metal key part is blank and cant manually open the doors or trunk in case the battery ever dies. The Chevrolet dealer wants $250 per key to fix this and cut and "program" each key. There should have been two, proper keys provided with the car but all they gave me was one, partially defective one. They either didnt check, or didnt care.
Plus no floor mats which came with the car were provided. This all was never stated in the sales document or online advertisement. All my attempts to resolve this with the dealer staff have been unsuccessful and they won't return my calls. It's been terrible customer service.
Product_Or_Service: Chevrolet

Dealership sold unsafe car and refused to warranty work
I purchased a car from Auto Enterprise on 10/5/18. On leaving the the dealership the car rode very rough and unsteady. On inspection the next day the car had a bulge in the front tire, two bent rims, and the brake rotors were warped. I contacted the dealer and questioned how the car could have been serviced ($800 dealer fee) and they things were overlooked. I then moved forward with the repairs which came to close to $1500. I then submitted the receipts to Auto Enterprise asking them only to pay 50% as they stated in the warranty. At that time they refused and only offered to pay $300 of the costs.

Will not title my vehicle in my home state as told.
Bought a vehicle here in January, I am a Georgia resident and they were supposed to register my vehicle in Georgia since I was just in Florida temporarily but they registered my vehicle in Florida anyways. After months of trying to get them to register my vehicle in Georgia, like they said they were going to do, still nothing. They DO NOT return phone calls or even answer 90% of the time and if they do, they say they will call me back once they get more info. Now they are trying to charge me $1300, four months later, to get my registration in Georgia. I am letting my lawyer handle the situation now. DO NOT BUY HERE!!!

Ok Florida where do I began.I do not take pride on writing bad reviews on companies but the truth needs to be told.the people that works at this car dealership is to me a modern day version of doctor jeckyell and mr Hyde...they can talk you out of the underwear you on and sell them back to you....the guys do not care about you....they only care about your money ....my name is *** I got suckered and mislead into buying a lemon now they can be very likable and the cars are clean and detailed but...BUT once you sign that agreement your screwed...trust me I'm not bashing them but there wrong how they treat you after they take your money from you.....Ray N. I really like you but that was wrong how you guys did me on that 2014 fiesta but it's cool the law suit is all most over and I'm not going to trade the car in ...I'm just going to junk it ....you guys know what you did and I hate that the only time this is going to get read is when you sell someone else a lemon.

I'm very happy with the experience I had at Auto Enterprise, they treated me with respect and did everything they promised to do it after the delivery of my car.

A false charge of $895.00 for a product called PermaPlate, which I did not purchase, was added to the contract of the purchased vehicle.
On 11-4-17 I purchased a 2007 Acura RDX from this company.
On 11-5-17 I noticed a false charge on the contract for $895.00 for a product called PermaPlate, which I did not purchase, nor was it discussed with me by ANY of the employees of this company nor was I given any warranty info, paperwork or any other corroborating evidence to the purchase of this product. I returned that day to Auto Enterprise and spoke with the Sales Manager Ray N., who reviewed the folder and agreed it shouldn't be a problem to recieve a credit. He asked me to see the Finance Manager, Dan R. who was off this day.
I returned on 11-6-17 and spoke with Mr. R. who took the information and said it will be credited to the credit union directly. I asked for something in writing from him and received his hand written note to cancel the PermaPlate for $895 on a copy of my contract. I asked him when this credit will be applied and he said it will take a couple of weeks.
On 11-8-17, I emailed Mr. R. for a confirmation number for this cancellation and received no reply.
On 11-18-17, I called the credit union to see if the credit had been applied, it had not. I emailed Mr. R. on 11-18-17 informing him that the credit was not applied. He followed up with me on 11-20-17 with this email reply:

Hello ***,
I have instructed our accounting department to cancel your PermaPlate.
It will take a few weeks for the credit to be applied to your account through Suncoast.
Many Thanks,
Dan

I called Dan the first week of December, after not receiving the credit to my account. He indicated I will receieve it by the time my first payment is due, 12-19-17, which was another week and half.

I gave this company the benefit of the doubt and waited Until 1-9-18 to follow up with the credit union to check on the status of this credit, which still has not been applied.

1-9-18, I sent an email to Dan R., who has not responded.

1-16-18, I called Daniel J., President and left a voicemail with my phone number and a brief description of the situation and asked him to step in to resolve this credit. I have not heard from him either.

This company added this false procuct to my contract, which I caught, they agreed to return the money to me and have not.

I define this as fraudulent business practices.

Brought purchased vehicle to a repair shop for problems. Told vehicle has no CAT converter which per FL Statutes 316.2935 should have been disclosed
Have had multiple problems with vehicle, came with no warranty. But not disclosing the CAT converter being removed is against FL law.

the total cost of repairs for this car is $4,310.00
I originally tried to purchase a 2007 Cadillac Escalade with a Co Signer who had good credit but was turned down, I DIDN'T EVEN SEE IT COMING. I finally decided to buy a BMW 528i from salesman Andrew and OMG, Bo who keeps telling me that this vehicle passed their inspection and was in excellent shape, Bottom line is this car after I had diagnostics done by two BMW Repair shops which cost me total $200, the Car had a $3,000 issue that needed immediate attention right away, I was lucky it was covered by BMW's warranty, I originally had multiple misfires from the Coils, Bad Battery and Front Rotors, I had to beg and pled for them to cover the Rotors and Coils but I had to buy the Spark plugs, and Brakes. Trying to reach Bo at certain times was really fustrating at times because he wouldnt answer my calls or voicemails for a call back or text messages about ongoing stacking issues with this car after the sale. I had to pay for the Labor and Bo certainly didnt want to hear about these issues and wasnt going to cover the battery or any other additional issues that was going on with this car before I bought it. My car sat in my driveway for 2 weeks after I bought the vehicle. I played the following to fix this car, $560 of labor for this car, $200 for the battery, Brakes, Spark plugs and I have an additional $550 I have to pay for the Bushes and Arm which also needs attention the total cost of repairs for this car is $4,310.00

This dealer fails to correctly fix issues with a vehicle purchased from them in July that have been ongoing since the time of purchase.
I had purchased a 2006 Jeep Wrangler from Auto Enterprise (salesman Mike Quealy) in late July of 2017. Since the purchase of the vehicle there has been countless mechanical issues with the Jeep. The issues began with oil leaks that were initially noticed prior to purchasing the vehicle. The oil leaks were to be fixed, as promised by the salesman, prior to me purchasing the vehicle. It took the dealership approximately two months to resolve the oil leak issues. In the process of fixing one leak, a technician took shortcuts during the repair, cutting the fan guard instead of properly removing it. In addition, the technician failed to replace the coolant overflow container prior to finishing the work on the Jeep. It was not until I got the Jeep home that I noticed these issues. The oil leaks and the technician damaged components were eventually taken care of by the dealer. In addition to the oil leaks the Jeep also had a rough idle, a bad vibration at 50 MPH, and had a hard shift from first to second since the time of purchase. These were all issues that were "put off" by the dealer each time they were brought up to service. Several weeks after the last oil leak was addressed the Jeep began to have issues in terms of a multiple cylinder misfire. During these episodes, I could not get the Jeep over 20 MPH. The first time the vehicle was brought into the dealer for this, I was told it was the crankshaft positioning sensor causing the issues. This part was replaced, however about a week later I had the same mechanical issue. This time the problem was more significant. I managed to drive the Jeep back to the dealer, as they refused to tow it, and they diagnosed the same crankshaft positioning sensor. They called it a faulty sensor, replaced it again, and then less than 24 hours later I was broken down again on the side of the road. This time the issues were even more severe. The Jeep lost all power and overheated on the side of the road (engine temp gauge was in the red). The issue was ultimately diagnosed to be the Jeep's computer. I have now been waiting over a month on a vehicle that I am paying full price for to get a computer in. The dealer refuses to address other potential problems that may have arose while the Jeep was having these episodes (such as overheating), and they continue to lie and manipulate in order for them to get away with doing the least amount of work. During the time period that the Jeep was in the shop, other issues were brought up that also needed to be addressed. One issue was pertaining to the vibration at 50 MPH, which on the initial inventory report, was attributed to bad drive shaft U joints that were replaced by Auto Enterprise. The U joints were placed in the drive shafts incorrectly, which inhibited them from being greased, leading to the severe vibration. I ended up replacing the U joints (at a cost of $325) which took care of the problem (this was before I received the inventory report). This money was requested to be refunded due to their garage installing the parts incorrectly. In addition to the U joints, there is also a popping sound coming from the rear of the vehicle that was also mentioned in the initial inventory. This sound was also requested to be addressed by the dealer. Finally, the hard shift issue was found to be caused by a faulty shift linkage bushing. This part was supposed to be replaced by the service department before the Jeep was returned to me. The dealer is giving us issues addressing all of these known problems. In addition, it is incredibly difficult dealing with management at this business. The general manager is highly unprofessional and lacks communication skills. At one point I had published one star reviews online, and was then threatened by this manager (Ray S.) that unless they were removed no work was to be completed on the Jeep. We are now requesting help from the Revdex.com.

We were in contact with dealership to buy vehicle. The salesperson told us they still had it. Drove TWO HOURS to see it and they had already sold it.
We found a vehicle we wanted to purchase on the website *** We were in constant contact with the salesperson, Elizabeth. In addition, she called us on September 30, 2017, using FaceTime so we could look at the vehicle before coming to test drive it. She persuaded us to visit the dealership as we would be better able to negotiate a price. On October 1, 2017, we told her that we would come see the vehicle as we wanted to purchase it. After driving TWO HOURS on that Sunday to see the vehicle the manager, Beau, told us it had sold on eBay. Completely un-professional!!!!!

We were referred to your office by the attorney general's office. We purchased a used truck from Auto Enterprise, New Port Richey, FL, on 8/21/17. The truck broke down on 8/25/17, it was towed to the dealership per their request on 8/26. Their mechanics looked at it on tues 8/29 and informed us that it needed a new engine. It has been on the road 3 days after purchase. It was not listed as "as is" on cargurus.com, after I gave them the cash and I signed paperwork I was given an "as is" printout with the carfax, we were on our way to bring paperwork for my husband to sign.
Do we have any options or recourse at this point? The attorney general's office also forwarded our correspondence to the FLHSMV, who I will follow up with. I've also contacted a small claims lawyer referred by FL bar association.
My phone number is XXX-XXX-XXXX if you need to contact me, or you may respond to this email.

Dealership financed my vehicle adding in my down deposit instead of subtracting it. They are charging me over 40% interest.
I brought a $7500.00 vehicle. I put $3000.00 down. They financed me as a buy here pay here with the agreed upon 24.99%. When I actually looked at it I noticed they put down over $13000.00 as the loan to be financed. They should have subtracted the $3000.00 from the $7500 added in dealer fees, taxes and tags, but instead added in a finance amount of over $3000. Then added in my down deposit of $3000.00 instead of subtracting it for a financing amount of over $10000. I have gone many many times to dealership. I am told they cant talk to me or cant help me. They cant explain my financing either yet I have to pay them every month. So I traded in the car at a reprutable dealership. They paid the amount on the car yet today I checked my bank info and see that a and e has taken an unapproved payment out of my bank account. They sent me an email and told me payment was taken over the phone. How is that when I dont own the car and it was paid off? Now my bank account is in a negative because they took my money without my approval and I never made a payment over the phone. This company is so unethical stealing money. They need to be shut down. I want my money back. It wasnt theirs to take.