Jacobs Property Management Reviews (21)
View Photos
Jacobs Property Management Rating
Address: 33 E Broadway STE 100, Columbia, Missouri, United States, 65203-4207
Phone: |
Show more...
|
Fax: |
+1 (573) 449-0431 |
Web: |
|
E-mails: |
Sign in to see
|
Add contact information for Jacobs Property Management
Add new contacts
They insist on the contract being filled out online, and that is illegal. It two weeks to get anything fixed through them. We had a leak and when we called them they said it would be 3-4 days to get someone out there, and even that didn't fix the problem. They would not give me receipts for the rent I paid.
The complainant contacted our office on July 6th,
2020 stating they would like to renew their lease, which was set to expire on
July 30th, 2020. We offered
sending the renewal lease to her and her husband via DocuSign for electronic
review and signature, as due to the COVID-19 virus our office is closed to foot
traffic inside our doors. We are open
via telephone and email. She stated that
they do not have internet service and wanted to sign a paper copy. We advised that the public library offers
free wireless internet and/or access to their computers with internet. She declined and stated again that she wanted
to sign a paper lease document. We
advised that we could mail her a paper copy of the lease for her and her husband
to sign, but it would need to be signed in front of a notary and the notarized
copy would need to be returned to our office, either via mail or placed in our
drop box. This offer was also refused by
the complainant.
Regarding the complainant’s statement that it took “two weeks
to get anything fixed” by our company, we began managing the apartment the complainant
leased on May 1, 2020. During that time,
we received three work order requests from the lessee(s). The time between the initial call for the maintenance
concern and the date we paid the invoice to the contractor assigned the work varied
between 4-17 days. These periods of time
consist of our receiving the maintenance request, contacting the appropriate
contractor for said request, that contractor setting an appointment based on their
availability, the contractor completing the work and then the contractor
issuing an invoice for the work completed based on their billing procedures. We are confident that each work order was
completed within a timely manner. We
have no follow up from the lessee(s) that any of these three maintenance concerns
were a continued problem after the work was completed.
Regarding the complainant’s statement that we would not give
receipts for rent payments, we are not currently accepting cash payments; however,
we accept money orders, cashiers checks or bank checks. We also accept online payments. All of these methods of payment come with a
receipt at the time of purchase/initiation of payment via the party issuing
said payment. Our company does not write
receipts for checks, money orders or online payments; however, we offer to
provide lessee(s) with a current copy of their tenant ledger report after
posting said payment, which details the status of the account and stands as
proof of receipt of payment.
The complainant’s lease expired on July 30th,
2020. We will reconcile the security
deposit within 30 days of this date and mail out a detailed Move-Out
Reconciliation packet, containing any potential deposit refund and corresponding
documents.
Thank you.
Complaint: ***
I am rejecting this response because: It makes no sense that they were able to send me a receipt in April and are not able to send me one now.
Sincerely
Hello,
We are happy to provide the complainant with a current copy
of the tenant ledger report for their lease account. Attached is a copy of said tenant ledger report. We will email a copy to them today and we
will also send a copy via 1st class mail to the forwarding
address we have on file. Again, we will
reconcile the complainant’s security deposit within 30 days of the end of their
lease and will provide a detailed Move-Out Reconciliation Packet via 1st class mail, sent to the forwarding address we have on file.
Thank you.
We have had an issue with the air conditioning not working on and off the entire year. Many times my son, who lives at *** has had to run box fans with the door open. We pay $750 a month, the air should work. He also does not have control over the heat or air. Even when it does work he is at the mercy of the other occupant in the other home. If it isn’t 9-5 M-F you can hang it up. They are not going to send anybody out. When we signed the lease we had no idea he would not have control of the heating and cooling. And the guy that is renting the other half of the home is gone out of town a lot, and that I totally understand, but outside temperatures change a lot here in MO and when he isn’t home to adjust the controls it can get hot real quick.
We rent currently a duplex on *** , Jacob Property decided not to re sign a lease with us this past Feb. due to being late payers , we could never get ahead because of the *** load of late fees sometimes we had to pay $800-1000 a month, when our rent is $675 a month due to late fees , when moving in we asked about the area and she told us she couldn’t tell us due to some law , We have had shootings and someone broke into our car and back door, they won’t work with you at all to get a different rent due date and that was denied. I could go on and on about how we tried to ask them to work with us and they say that their best interest remains in the landlord not the tenant. They always got the large sums of money even though we couldn’t always afford it. I have read through reviews about the deposit looks like I shouldn’t even bother cleaning because they are going to take all they can get anyway. Now it’s time for showing the duplex that I’m currently still living in. They never give us 24 hour notice. Say they are coming at 11am and show up at 12 in the afternoon saying sorry we had other houses before this one like I’m suppose to care. PLEASE STAY AWAY FROM JACOB PROPERTY!!! It’s going to be hard to re rent because of our rental history with this company due to the late fees and no grace period! Save your self and find someone who will to work with you and your family if you have one. This is a true story !
This review is very confusing as you state that you currently rent from us, however you were evicted a year and a half ago and still owe a large amount of money via a judgment issued by the Boone County Courts. We would appreciate if you would start making payments on said judgment right away. Thank you.
I had no AC from April until early August. I rent from Jacobs Property Management in Columbia and they are and have been aware of this ongoing issue. I have every bit of communication through email about this as well. My concern for today is they took almost 4 months to provide me AC in an apartment that is about 350 sq ft, no windows and has two doors. One of those doors is in case of a fire. This all started when I made a complaint to them about my AC not working in the beginning of April and it was leaking fluid down the wall. Short story, the maintenance ended up coming by the apartment and internally unhooking it because it wouldn't shut off by turning it off. It continued to run and they were worried it would burn up the motor.
They finally provided me a portable AC unit beginning of August and provided a $400 rent credit that had to be applied to the next month's rent. Mind you my rent is only $400 a month.
My lease ends January 31 however I vacated the apartment December 12th because the baseboard ac unit that is in the apartment, also serves a dual purpose by providing heat. When they unplugged the AC internally they also unplugged my only source of heat. I vacated my apartment early and found somewhere else to live because of how cold it had gotten in the apartment. I purchased a $45 heater to plug in because it was so cold, but that blew the breaker every time I left it running for longer than 10 to 15 minutes. So I returned it and purchased a smaller one for about $15 and it blew the breaker as well. I'm glad the breaker blows for safety reasons but it defeats the purpose. I have contacted Jacobs Property Management in regards to this and have it in email where they apologize for accidentally overlooking the email I sent about not having any heat.
I am now responsible for last months rent per my lease contract that I signed. However, they failed to provide me AC for 3 months and now heat.
(I REACHED OUT TO THE HEALTH INSPECTOR AND FIRE CHIEF OF BOONVILLE)
contacted our office via phone call on April 29, 2019 stating some maintenance concerns, one of which being her air conditioner having issues. At that time the air conditioner was blowing cool air constantly and was issuing an error code. We dispatched maintenance to assess directly. It was determined that type of air conditioner unit that was present (a mini-split unit) was not able to be properly repaired. We began immediate research on other options to utilize in this unique apartment. During research, our maintenance team looked into a variety of options to remedy the concern. They decided on a free-standing air conditioning/heating unit that would vent into the unused attic space above *** apartment. The free-standing air conditioner/heater was installed on May 15th, 2019 and *** was advised to refrain from using the unit for a 24-hour period. She responded to us on that same day, pleased to hear of the install. On May 30th, 2019 *** emailed us, stating that the temperature in her apartment was near 80 degrees and the air coming out of the stand-alone unit was not reaching the kitchen and bathroom. When we dispatched maintenance, it was discovered that the vent piping from the stand-alone air conditioner/heater to the attic space was producing heat naturally as the hot air was being pumped up into the attic area and the attic space was trapping the heat from the exhaust. We began consulting a few other contractors for options and dispatched for estimates. We received responses from two contractors near the middle of June 2019, approximately two weeks after *** had called us. It was determined that some extensive ventilation work could alleviate the issue. Thus, a plan was put in place to install two vent fans and an exhaust fan into the attic area, then also build a raised platform to place the stand-alone air conditioner/heater inside the apartment on to in order to lift it closer to its exhaust vent. They also decided to replace the metal exhaust pipe with a plastic tube which was insulated. We engaged the contractors for this work on June 18th, 2019 and the work was scheduled per the contractor’s schedule. Over the next couple of weeks, the contractors performed the work described above, during which time it was found that the newly installed stand-alone air conditioner/heater had malfunctioned, thus we returned it, purchased another and installed it. We kept in communication with *** to keep communication lines open and to ensure that the air conditioner was performing. By middle of July 2019 it was noted to have marked improvement, though the kitchen space was still warmer than that of the bedroom. After confirming that the air conditioner was now working, we issued a $400.00 rent credit to compensate for the time it took to resolve this issue. Regarding *** statements about not having heat, her initial comment to us about the heat was made in the middle of a paragraph in a lengthy email sent to us on December 18th, 2019, the bulk of the contents of said email did not bear an immediate response. *** did not submit a maintenance request via our website nor telephone call. She made one passing comment that was missed while assessing her other comments. After we discovered this, we sent a maintenance technician out immediately. The technician reported that the stand-alone air conditioner/heater functions for both and that the resident had not switched it to heat. Additionally, he noted that the user manual to the unit was sitting next to it on the shelf. The heat is working properly in the apartment.
Complaint: ***
I am rejecting this response because:
The heat on the stand alone ac unit that was provided to me did have a switch to change it over to heat, however I had the same problem with the heat that I had with the AC; the heat does not heat up the entire apartment therefore leaving the bathroom and kitchen cold. The information provided back as a response from Jacobs Management is correct. They did keep in communication with me but I do not believe they took into consideration the severity of the warmth during the summer, and the cold during this winter that apartment had gotten. My biggest concern for this matter is that I have an ESA dog that was excessively drinking larger amounts of water during the summer and would not eat which resulted in a vet appointment to make sure he was okay. In the communication between myself and Jacobs, they were aware that my ESA dog was drinking more water and that this was a possible concern. With the heat situation, the remote for the AC and the user manual was sitting on the shelf right next to the AC unit which I used to discover the heat function. I do not believe that the heat on that AC unit works properly since it does not heat up the entire apartment unit. They provided me a $400 rent credit for one months worth of troubles but that money had to be applied to the next months rent so personally I feel that for my troubling experience and exhaustion from the situation, something more should have been done. This resulted in me missing 4 days total of work because I did not sleep with no AC, and my service dog and I had to sleep in a tent in my apartment with a fan and portable AC unit in that. I do have photographs of my living conditions. I am asking that my final rent payment of $400 be voided because of troubles, but because I ended up moving out early due to the cold temperature in the apartment.
Sincerely
To Whom It May Concern:
We gave the complainant a $400.00 rent credit for the time that there were extreme temperatures in her home during the summer time. There was limited communication from the complainant regarding her heat, as stated in our previous response. The complainant made a brief mention of a heat concern in an email sent to us on December 18th, 2019 when she responded to our notifying her that we would not release her from her lease early. We have been to the studio apartment several times since she vacated and the heat is working appropriately. The area of the studio apartment that the stand-alone heat unit is located is warmer than the kitchen and bathroom, as would be expected; however, it is negligible. We believe that the complainant is attempting to use the situation from last summer to be released of her financial responsibility to her lease agreement for her final month’s rent. The complainant contacted us on December 2, 2019 via email and stated: “My current lease does end January 31, 2020 but I wasn’t sure if it would be possible to cut it short to January 1, 2020. I actually will be moving back home to Holts Summit and plan to be out by January 1.” This statement proves that the complainant already intended to vacate the studio apartment prior to her lease end date.
Complaint: ***
I am rejecting this response because:
I was planning on vacating the apartment already due to the conditions of the apartment. When it started to get chillier late October, I realized that the heat was not properly working. It was my mistake that I did not contact Jacob's earlier in advance in regards to the heat. My reasoning for that is their lack of attention when it came down to fixing the A.C unit, presuming that they would treat the heat situation the same way. They did provide a rent credit of $400 that had to be applied to the rent, as I would not be able to take that money and use it towards a bill, or cash. When they missed my notation in the email in regards to having no heat, is not an issue that concerns me as it proves Jacob's lack of attention to details as well as going weeks without responses. The apartment is small enough that the "heat" provided in the apartment currently should be able to heat up the entire apartment but it does not. It heats up the main room where the AC/Heat unit is located. I am not expressing my concern to get out of my lease early due to the AC, rather the heat. The heat does not properly work. I believe that something more major needs to be done to the apartment. I think that before Jacob's rents out the apartment again, they should correctly and professionally get in touch with the owner of the building to have a new HVAC installed, or something more proficient to prevent this entire situation being an occurrence for the next tenants
Sincerely
In regard to the trees that were cut down, the vendor did not have the right trailer to remove them the day they were cut He returned with a trailer at a later date and removed the trees In regard to the tree root lifting the AC unit off the ground, an HVAC company has been asked to look at this issue and has not given us an estimate/advisement for removal/repair yet When we receive the estimate/recommendation we will pass it along to the property owner and look for approval from them In regard to the statement "hot water heater not serviced for over years," I don't know where the resident would get this information from, but all of the plumbing in the home (including the hot water heater) were checked and serviced in the Spring of prior to the resident moving into the home In regard to the hot water heater leakage causing damage to furniture, there was a leak with the hot water heater that was repaired, this complaint is the first our office has heard of any damage to furniture from the leak Per the lease, the Lessor (us) is not responsible for any damage to the Lessee's belongings and we strongly encourage residents to have renters insurance for this reason In regard to "furnace went out in cold temperatures," the resident called in at 8:am on Friday, November 17th that the furnace was not working and a work order was sent to the HVAC company at 8:13am, furnace was repaired the same day The high temperature on Friday, November 17th was degrees In regard to "water in faucet is brown," this would be an issue to take up with the City of Columbia as we do not provide the water service to the home In regard to "took months to fix fence, dog escaped," pictures of the fence and a request for repair was sent to the property owner in June Repair request was not granted by the property owner until early October at which time the fence was repaired.Jacobs Property Management manages this home for a private owner and we have to have all non-emergency repairs approved by the property owner Emergency repairs have all been addressed immediately and non-emergency repairs have all been addressed as soon as we had permission from the property owner
To Whom It May Concern: Please see the attached word document as a response to this complaint, as there were not enough characters to respond here Attached is a response letter to the residents originally emailed security deposit dispute, in addition to a copy of their tenant ledger report, their hand-written mochecklist/apartment condition form, and a copy of our move-out instructions for your reviewRegards, [redacted] Director of Resident Relations Jacobs Property Management ***@JacobsRealty.com [redacted]
On August 23, [redacted] was emailed a Tenant Ledger Report showing a balance due of $ This consisted of a $Utility Fee and $in Utilities for the City of Columbia bill from 7/28/16-8/16/ Number on page of [redacted] 's lease states, "Lessee covenants and agrees to maintain utilities on the premises during the term of the Lease, and shall pay all utilities as they become due In the event the utilities are disconnected at any time prior to the expiration of the Lease term, Lessor's may, at Lessor's option, have the utilities reconnected in Lessor's name, and Lessee agrees to reimburse Lessor for all charges in connection, thereof, including any connect or disconnect fee, as well as an additional processing fee of Twenty Five and 00/Dollars ($25.00) for each month said utilities remain in Lessor's name." I have attached a copy of the lease for reference On September 9, our office emailed [redacted] again reminding her of the $balance due and letting her know that this would need to be paid along with her October rent on or before October 1, The email additionally stated that if the $was not paid any money received for rent would first be applied to that balance due causing rent to be late and that late rent fees would accrue On September 23, another courtesy reminder was emailed to [redacted] reminding her about the additional balance due on October 1st On October 3, [redacted] came in to pay rent (days late) and was reminded again that there was an additional $due on her account She was told her payment would go to the previous balance due, thus she still owed $in rent which was now causing late fees to accrue on her account The second paragraph of number on page of [redacted] 's lease states, "Lessee agrees that any payments made by Lessee shall be credited frist to delinquent and current charges owed by Lessee (i.e., all other outstanding fees other than delinquent rent processing fees, additional rents, or rent); second, to past due delinquent rent processing fees and additional rent; third, to delinquent rent, and then to current rent, regardless of any notations to the contrary on Lessee's check or other payment advice." Based on the clauses in the lease and our extensive communication with [redacted] regarding the balance due and the consequences of not paying we stand firm on the charges that have been applied to her account and do not believe that she is owed any credits Attached please find the notes from our internal system outlining what I have stated above Thank you
We received an initial complaint from [redacted] on Wednesday April, 5th regarding an area on the front of his home that leaked water into the living room whenever it rained The work order was assigned to an independent contractor on Thursday April, 6th Unfortunately, this contractor did not see the work order that was emailed on the 6th On Sunday April, 30th [redacted] posted a negative review on Facebook that alerted us to this situationUpon finding out that the contractor failed to complete the work order, we immediately began to take steps to right the situation The original contractor that was assigned the work order went out to the property on May 1st, to assess the reported leak He found a significant amount of water being held in the side and rear yard of the building He also noted that the downspout was not directing water away from the foundation This contractor does not offer grading services, so we sent out contractor #to extend the downspout and divert the water away from the building Currently, this seems to have alleviated the water intrusion into the living room We are continuing to monitor the yard; however, due to the record amounts of rain that have blanketed Mid-Missouri, we are unable to get any equipment into the area to work on the grading and drainage issues It would be counterproductive if we bring in any heavy equipment into the area before the yard dries out Once the yard is suitable for grading work the work will be performed We hope to have this done by the end of May
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Complaint: ***
I am rejecting this response because:
They should have followed up on the contractorThis is not the first time this has happenedSame thing happens to most of our neighbors
Sincerely,
*** ***
Attached are only a couple of pictures of the back of the carpet that was damaged with pet urine I have also attached a copy of the Tenant Ledger Report showing that we applied a year lifespan credit to the carpet that was only one year old when the residents moved in I have also
attached a copy of a letter was mailed to each of the residents in response to questions that they sent to us regarding the move out reconciliation report and charges on the account Since I am only allowed attachments I hope that this is enough evidence to show that there was urine in the carpet at the property and that the residents were fairly and reasonably charged for the damage If further documentation is required or requested I would be happy to send the pictures taken at the checkout and copies of the bills All of this information of course has already been provided to the residents
My rating is due to the up charged pricing on replacement items on the move out list and the fact that they can legally charge you for whatever clean up/replacement service they want as long as they provide some kind of proof.
For example, I lived in my duplex for 2 years and by the time I moved out there was normal wear and tear( scratches on the walls from moving furniture and 2 small burn holes in the living room carpet from some forgotten candles). Just to name a few of the many charges was just under 1000$ for a medium living rooms worth of generic brown carpet. Also, I was charged 300$ for an indiscriminate cleaning cost. No detailed account, just an amount and a name on the receipt, even though the place had been cleaned well except for a few minor items, such as a forgotten oven and some dusty 10ft ceilings.
A month of waiting for my deposit was met with a 406$ bill on top of the 1200$ that they kept. When I went in to discuss my $1606 charge I was almost denied because I didn't have a written request-which is fine- but when we did start discussing it customer service was filled with attitude and backhanded comments.
One employee was very rude in particular(the one in charge of deciding how much your going to charged and probably a manager, no surprise!) and kept interrupting me and told me that "I should come clean a property for myself!" when inquiring about the 300$ cleaning fee as though I didn't just clean my property and I didn't know what that was like. She also told me I was playing the victim when they couldn't tell me why these costs were so much higher than any other renter I'd experienced. Another worker started crying, telling me they work really hard and clean the property themselves. I'm not saying they dont, but that just makes it even weirder considering the high price. If a worker spent 10 hrs(which it should not have taken even that much time)cleaning my duplex that means they got 30$ an hour. Honestly I should've been the one crying- I lost 1600$ and I'm a full time student with a full time job that supports herself! But I digress...
I may have come off brash, and very serious but I was also polite-I did not yell or scream or cuss. I really just wanted to know why they charged so much and to give me the time of day to take my complaint into consideration as their customer. They immediately got defensive rather than listen to what I was saying. I thought that one that kept interrupting me was going to cuss me out her face was so red! The third employee was the most professional but still gave me a ton of backhanded comments and attitude, such as "your complaint is not unique." - as though what I was saying wasn't valid or didn't matter! Also if multiple people are complaining about the same thing maybe you should listen and revise your policies!
Those 2 obviously didn't care at all or have an ounce of empathy for my situation and just brushed me off as an "angry" person. Good businesses can take criticism without whipping out replies seething with attitude and know how to respond to complaints in a professional way. You can see for yourself even in the replies below. FYI you can still be polite and have attitude at the same time.
The bottom line is they are going to charge you an arm and a leg for any preparation they have to do for the next tenant when most properties(including the other 3 I've had experience with -and had no problems getting my deposit back!!) have it in their budget to do at least a carpet cleaning(paid 155$ not including the living room), and a paint job(they provide some credit but not enough to cover the whole thing plus labor). So even if someone leaves the property in excellent condition they are still most likely paying at least 200-300$.
I am not a complainer-this is the first time I've written a negative review. I usually just take what's handed to me, but 1600$ is a lot of money! A lot of people really depend on their deposit to move to their next home like myself, so those credits are really important and frankly not high enough for what you're charging for routine maintenance for new tenants. I'm sure they will have a smart comeback for me- afterall I'm just some "angry" customer. But this is really just for anyone reading reviews to be smart and take pics of your property unlike me. Do the walk through with them and pay for any repairs yourself because you probably won't get your deposit back otherwise.
In April 2016 we signed a 2 year property management agreement with *** for our property in Columbia, MO. When we signed we advised *** and *** we did not want pets in our rental property. Shortly after listing, *** contacted us by phone and asked if we would give an exception to two female tenants with dogs. We gave verbal approval and when they moved out in May 2017, the house was a disaster and we had to pay for half the cost of new carpeting as it was completely destroyed by pet urine. While dealing with the move out issues, *** apparently resisted the property and signed a lease agreement with two tenants, a young child and authorized a cat in the lease (the basic lease agreement is pet free, this was an exception). *** did not contact us about the lease, nor did they ask our permission to authorize a cat. After the previous pet damage, we did not want any further pets on the property. The lease was signed May 19, 2017 prior to the first tenants moving out. Therefore, we did not know the extent of the damage from the first tenants yet. We found out by email the new tenants were moving in early June. We had to ask *** for a copy of the lease and the background check which we received after the tenants moved into the property. It was only then we found out there was a cat exception and one of the tenants had a criminal background. As the tenants had moved in, we had no repercussions to alter the lease *** signed on our behalf without our knowledge. In the contract we signed with *** to be our property manager, the Seller's (or Landlord's) Agent's Duties and Obligations (339.730, R.S. MO) was attached (page 8 of 11) which states under 1.3.b *** is responsible for "Presenting all written offers to and from the client in a timely manner regardless of whether the property is subject to a contract for sale or lease or a letter of intent to lease". As stated above, they failed to comply with the regulation and violated our original lease condition of "no pets". When new tenants moved into the property in July 2018 (we are now the property managers), they immediately reported to us the house smelled of cat urine, primarily in the two carpeted bedrooms., with ***, had assured me the carpeting would be cleaned in a manner which would return it to "like new" condition and no pet dander or odor would remain. One of the tenants is our daughter and she is violently allergic to cats - another reason we would never have allowed one to live in the property - and she has suffered from allergic rashes since moving into the house. We contacted *** to rectify the situation as we now have paid for brand new carpeting which has been ruined with cat urine and dander for which the cleaning *** authorized did not rectify. We feel we have had our rights given to us by the Missouri regulations violated as *** did not notify us or share with us the lease signed May 19 which authorized a cat as a pet exception thus giving us no opportunity to decline the lease based on the request of the tenants to have a cat. Secondly, the carpet cleaning which was done after the tenants moved out late April, 2018 did not meet the expectations given to us by ***. As we live in Texas, we hired *** to act on our behalf and in our best interest and they have failed to do so. When we asked *** to contact us to find a solution, *** simply stated they were not interested or responsible as our contract had been closed. However, the damage done by the cat as well as *** signing a contract without our prior review and approval did happen while we had an active contract. Therefore, we feel they are in breach and violation of our rights.
Complaint: ***
I am rejecting this response because:
At the basis of our agreement with ***, they agreed to act in our best interest as their customers. This did not happen. One easy question - "would you accept having a cat in the home?" could have solved everything. They failed to ask this question. As much as Amanda wants to deny any communication about pets, she knows the dogs the first year were an "exception" and no one bothered to ask if we were willing to make another exception. The answer would have been NO - no cats whatsoever. The home is a duplex with shared HVAC and any cats upstairs means their dander gets into the entire home through the vents. Please see the attached photo of our daughter's allergic reaction she has incurred since moving into the home. She is on 2 medications as well as topical steroids and still has a rash. Cats are her number one allergy.
As for *** claiming the carpet cleaning used would take care of all traces of the cat (cats actually as the tenants were caught with two cats living in the property one unclaimed), this allergy would not occur. Therefore at MINIMUM *** should be willing to have another round of intense cleaning done on the carpets. I asked for this and was told what they were going to do was good enough. It was not.
*** failed time after time to be a good steward of our investment property. And if Amanda wants to get into details about the move out inspection, I'd like to know why disgustingly dirty range drip pans were left and not replaced, the middle mirror in the bathroom is cracked (which it wasn't before) and the storm door bump closer was dangling off the door frame. None of these should have been overlooked or ignored. Again, a failure to represent us, as *** clients.
I again refute *** claims and ask that the carpets either be replaced or re-cleaned with a system which completely removes all pet dander. Again, the carpets were brand new when *** made a decision to rent with a cat without even bothering to ask if we would allow an exception.
Sincerely
To Whom It May Concern: Please see the attached word document as a response to this complaint, as there were not enough characters to respond here. Attached is a response letter to the residents originally emailed security deposit dispute, in addition to a copy of their tenant ledger report,...
their hand-written move-in checklist/apartment condition form, and a copy of our move-out instructions for your review. Regards, [redacted] Director of Resident Relations Jacobs Property Management [redacted]@JacobsRealty.com [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
In regard to the trees that were cut down, the vendor did not have the right trailer to remove them the day they were cut. He returned with a trailer at a later date and removed the trees. In regard to the tree root lifting the AC unit off the ground, an HVAC company has been asked to...
look at this issue and has not given us an estimate/advisement for removal/repair yet. When we receive the estimate/recommendation we will pass it along to the property owner and look for approval from them. In regard to the statement "hot water heater not serviced for over 20 years," I don't know where the resident would get this information from, but all of the plumbing in the home (including the hot water heater) were checked and serviced in the Spring of 2017 prior to the resident moving into the home. In regard to the hot water heater leakage causing damage to furniture, there was a leak with the hot water heater that was repaired, this complaint is the first our office has heard of any damage to furniture from the leak. Per the lease, the Lessor (us) is not responsible for any damage to the Lessee's belongings and we strongly encourage residents to have renters insurance for this reason. In regard to "furnace went out in cold temperatures," the resident called in at 8:12 am on Friday, November 17th that the furnace was not working and a work order was sent to the HVAC company at 8:13am, furnace was repaired the same day. The high temperature on Friday, November 17th was 66 degrees. In regard to "water in faucet is brown," this would be an issue to take up with the City of Columbia as we do not provide the water service to the home. In regard to "took 5 months to fix fence, dog escaped," pictures of the fence and a request for repair was sent to the property owner in June 2017. Repair request was not granted by the property owner until early October 2017 at which time the fence was repaired.Jacobs Property Management manages this home for a private owner and we have to have all non-emergency repairs approved by the property owner. Emergency repairs have all been addressed immediately and non-emergency repairs have all been addressed as soon as we had permission from the property owner.
We received an initial complaint from [redacted] on Wednesday April, 5th 2017 regarding an area on the front of his home that leaked water into the living room whenever it rained. The work order was assigned to an independent contractor on Thursday April, 6th 2017. Unfortunately, this...
contractor did not see the work order that was emailed on the 6th. On Sunday April, 30th [redacted] posted a negative review on Facebook that alerted us to this situation. Upon finding out that the contractor failed to complete the work order, we immediately began to take steps to right the situation. The original contractor that was assigned the work order went out to the property on May 1st, 2017 to assess the reported leak. He found a significant amount of water being held in the side and rear yard of the building. He also noted that the downspout was not directing water away from the foundation. This contractor does not offer grading services, so we sent out contractor #2 to extend the downspout and divert the water away from the building. Currently, this seems to have alleviated the water intrusion into the living room. We are continuing to monitor the yard; however, due to the record amounts of rain that have blanketed Mid-Missouri, we are unable to get any equipment into the area to work on the grading and drainage issues. It would be counterproductive if we bring in any heavy equipment into the area before the yard dries out. Once the yard is suitable for grading work the work will be performed. We hope to have this done by the end of May.
On August 23, 2016 [redacted] was emailed a Tenant Ledger Report showing a balance due of $46.98. This consisted of a $25.00 Utility Fee and $21.98 in Utilities for the City of Columbia bill from 7/28/16-8/16/16. Number 13 on page 3 of [redacted]'s lease states, "Lessee covenants and...
agrees to maintain utilities on the premises during the term of the Lease, and shall pay all utilities as they become due. In the event the utilities are disconnected at any time prior to the expiration of the Lease term, Lessor's may, at Lessor's option, have the utilities reconnected in Lessor's name, and Lessee agrees to reimburse Lessor for all charges in connection, thereof, including any connect or disconnect fee, as well as an additional processing fee of Twenty Five and 00/100 Dollars ($25.00) for each month said utilities remain in Lessor's name." I have attached a copy of the lease for reference. On September 9, 2016 our office emailed [redacted] again reminding her of the $46.98 balance due and letting her know that this would need to be paid along with her October rent on or before October 1, 2016. The email additionally stated that if the $46.98 was not paid any money received for rent would first be applied to that balance due causing rent to be late and that late rent fees would accrue. On September 23, 2016 another courtesy reminder was emailed to [redacted] reminding her about the additional balance due on October 1st. On October 3, 2016 [redacted] came in to pay rent (2 days late) and was reminded again that there was an additional $46.98 due on her account. She was told her payment would go to the previous balance due, thus she still owed $46.98 in rent which was now causing late fees to accrue on her account. The second paragraph of number 2 on page 1 of [redacted]'s lease states, "Lessee agrees that any payments made by Lessee shall be credited frist to delinquent and current charges owed by Lessee (i.e., all other outstanding fees other than delinquent rent processing fees, additional rents, or rent); second, to past due delinquent rent processing fees and additional rent; third, to delinquent rent, and then to current rent, regardless of any notations to the contrary on Lessee's check or other payment advice." Based on the clauses in the lease and our extensive communication with [redacted] regarding the balance due and the consequences of not paying we stand firm on the charges that have been applied to her account and do not believe that she is owed any credits. Attached please find the notes from our internal system outlining what I have stated above. Thank you.
-4 cut down large tree left in yard for over a week
-tree root lifting AC unit off of ground
-hot water heater not serviced for over 20 years
-hot water heater leakage causing damage to furniture
-furnace went out in cold temperatures
-water out of faucet is brown
-took 5 months to fix fence, dog escaped
In regard to the trees that were cut down, the vendor did not have the right trailer to remove them the day they were cut. He returned with a trailer at a later date and removed the trees.
In regard to the tree root lifting the AC unit off the ground, an HVAC company has been asked to look at this issue and has not given us an estimate/advisement for removal/repair yet. When we receive the estimate/recommendation we will pass it along to the property owner and look for approval from them.
In regard to the statement "hot water heater not serviced for over 20 years," I don't know where the resident would get this information from, but all of the plumbing in the home (including the hot water heater) were checked and serviced in the Spring of 2017 prior to the resident moving into the home.
In regard to the hot water heater leakage causing damage to furniture, there was a leak with the hot water heater that was repaired, this complaint is the first our office has heard of any damage to furniture from the leak. Per the lease, the Lessor (us) is not responsible for any damage to the Lessee's belongings and we strongly encourage residents to have renters insurance for this reason.
In regard to "furnace went out in cold temperatures," the resident called in at 8:12 am on Friday, November 17th that the furnace was not working and a work order was sent to the HVAC company at 8:13am, furnace was repaired the same day. The high temperature on Friday, November 17th was 66 degrees.
In regard to "water in faucet is brown," this would be an issue to take up with the City of Columbia as we do not provide the water service to the home.
In regard to "took 5 months to fix fence, dog escaped," pictures of the fence and a request for repair was sent to the property owner in June 2017. Repair request was not granted by the property owner until early October 2017 at which time the fence was repaired.
Jacobs Property Management manages this home for a private owner and we have to have all non-emergency repairs approved by the property owner. Emergency repairs have all been addressed immediately and non-emergency repairs have all been addressed as soon as we had permission from the property owner.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
Jacobs Property has charged me for pre-existing damages. The security deposit is for damages done to the property during tenancy, not for repairs to the apartment the management doesn't want to pay with their own money.
To Whom It May Concern:
Please see the attached word document as a response to this complaint, as there were not enough characters to respond here. Attached is a response letter to the residents originally emailed security deposit dispute, in addition to a copy of their tenant ledger report, their hand-written move-in checklist/apartment condition form, and a copy of our move-out instructions for your review.
Regards,
***
Director of Resident Relations
Jacobs Property Management
***@JacobsRealty.com