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Jag Metals, LLC Reviews (22)

Dear [redacted] , In regards to [redacted] ***'s complaint, we apologize that the vehicle she came in to see was not available and that she was inconvenienced, but I can assure you that Passport Toyota does not intentionally mislead customers or practice any deceitful business practices.Sincerely,Cameron H [redacted] General Manager Passport Toyota ###-###-####

In regards to the issue presented by [redacted] ***, we are very sorry about what happened and that her experience was not a great oneI assure you that this is not the desired outcome that we plan for at Passport ToyotaShe and her husband purchased a new [redacted] and it immediately had a check engine light illuminateWe apologize for this rare circumstance and offered to replace the vehicle with a new oneAdditionally, we do not manufacture these vehicles; we are only the dealerThe truck had a check engine light on once before in June which the sales person was unaware of and had no prior knowledgeOur service department was unable to find anything wrong with the truck in June and it was deemed that there was no issueUnfortunately, the problem arose again once they purchased the vehicle and we offered to repair the vehicle or replace the vehicle with a completely new one, but they refusedThis was not done intentionally and I assure you that our sales department did not have prior knowledge of this check engine lightOur company would never deceive a customerThat is not a part of Passport culture or philosophy.As for the credit inquiry, there is nothing we can do at this pointBoth parties entered into an agreement to purchase a vehicle and we offered to repair the vehicle under warranty or get them a similar vehicle, which they declinedThe credit bureau will not allow us to remove an inquiry for this circumstance

In regards to [redacted] complaint about her purchase of a pre-owned [redacted] with handicap access ramp, we have fully resolved her issue and the customer is now satisfiedHere is what we have done to resolve her complaintFirst, we put a new batter in her vehicle, gave her a new owner's manual, installed running boards so that her elderly parents could easily step into the vehicle, repaired leather on one of the seats, and also gave her a set of all-weather floor mats all at the cost of the dealership [redacted] did not pay for any of thisIn addition, to address the fuel leak concern, we sent her vehicle to Mobility Works who is the authorized repair facility for these types of handicap conversions kits and they have repaired the issue with the fuel lines (again all at the cost of us, the dealer)We have additionally detailed the vehicle and provided a loaner vehicle for [redacted] during this entire time at no charge to herWe feel as if we have gone above and beyond to provide excellent customer service in resolving the complaint of [redacted] Please close this case and mark it as resolvedThank you.Sincerely,Cameron H [redacted] General Manager Passport Toyota ###-###-####

I spoke with both [redacted] and her mother [redacted] on this issueI explained to them that we made a mistake with the $fox shortage bock in and we took care of that for herAlso, regarding the breaks and tires, she did not bring that to our attention Until over a year after purchasing her vehicleHod she brought the vehicle in with the squeaking brakes when the problem occurred, we would have inspected it and taken core of that for her if it was indeed deemed to be functioning improperlyWe have no record of her here and she did not bring the issue to our attention Until year laterAdditionally, the brakes and tires on the vehicle passed Maryland State Inspection prior to sale.Regarding her battery, again she did not bring this in to our locationShe went to d third partyWe need her to come see Us to be able to help her with her vehicle maintenance and issuesThe battery was tested at the time the vehicle was sold and was strongIt is now one year later and very possible that is needs to be replaced, we cannot be liable for a battery one year after purchasing a vehicleThis is part of routine maintenance,Lastly, when she originally purchased a vehicle from Us, she come in with $7,of negotiate equityThat negative equity hos followed her to the purchase of her [redacted] which is why she still owes more than it is worth.In summary, I offered her two free oil and filter changes in addition to 20% off her next service with Passport [redacted] as a way to let her know that we do core and value her businessShe Understood and is happyPlease close this caseThank you.Sincerely,

I have spoken with [redacted] who is an employee here of Passport ToyotaHe originally brought his [redacted] in for service on 11/9/because he received a notice from Toyota corporate that his vehicle should be inspected for rust perforationOur technician inspected the vehicle and we have it documented that there was no rust perforation on the vehicle and did not qualify for the Limited Service Campaign from Toyota which expired on 12/31/Since then [redacted] has taken his vehicle to a third party to have the frame and Undercarriage sprayedThis was not done by a Toyota certified technician nor was it done Using Toyota approved point or materialsPassport Toyota is not responsible for the damage to his frame and Toyota corporate hos closed his case stoting thot the vehicle did not dudlify for rust perforation repair bock in and that there is nothing they can do now because they would have to offer that repair to all owners of a [redacted] We offered to assist [redacted] with the purchase of d new or pre-owned [redacted] of d steeply discounted price.Sincerely,

Hello,Thank you for bringing this to our attentionAfter investigating the issue it seems that Passport Toyota was not aware of any accident damage on the vehicle at the time of saleWe use the *** report along with a Maryland State Inspection of the vehicle to determine the condition of each
vehicleThis vehicle passed Maryland State Inspection and at the time of sale the *** did not indicate any accident damage to the vehicle and *** *** signed a copy of this reportWe pulled a new *** and it still does not indicate any accident damage to the vehicle as of today 1/3/The vehicle did however have engine work done on 4/15/at *** *** in Annapolis which is stated on the *** report that *** *** signedThis is most likely what she is referring to and was disclosed on the *** to her at the time of saleI have attached these *** reports to this response.Thank you,Cameron H***General ManagerPassport Toyota

*** *** ** ** *** *** *** ** * *** *** *** *** ** * *** *** *** *** *** *** *** ** ** *** ** *** *** *** *** ** *** ** ***
*** ***
I am rejecting this response because:
Good afternoon, I ‘m very disappointed with MrH*** response, and this completely demonstrates how they conduct unethical business practicesFirst of all, I did agree with the numbers after negotiating for a full dayI asked to price match the vehicle with *** *** *** not *** *** *** (wrong info.), but the manager at that time eventually agreed to match the numbers and I went to the financing office to sign all the appropriate documents including the Bill of Sale and Retail Finance AgreementOnce I had signed all the documents including the Bill of Sale and Retail Finance Agreement, the disrespectful Finance Manager pulled all the signed documents and started talking to the General Manager over the phoneI started getting suspicious as to why they were talking for so long after I had signed everything needed to complete the transactionI got out of the office, and then the manager comes and tell me to go back to the finance office, at that time, he presented NEW FIGURES after already agreeing to the previous figures and signing the Bill of Sale and Retail Finance AgreementI advised the manager at that time that I was not in agreement with the figures, that if they were not going to comply with the previous numbers provided, I was not going to proceed with the sale, and asked to thresh the documents or to give me something in writing saying that the transaction did not go throughThe manager refused to thresh the documents or give me something in-writing, he asked me and my friend to step out of their facility because they were going to close the place and set the alarm onI advised the manager and the Sale Rep(Christian) that I was not going to get out of the facility until they provided me with something in-writing that the transaction did not go through, they continued to refuseThey started locking the doors, and turning the lights off, I called and waiting for the police to arriveWhen the police arrived, they listened to both arguments and asked the general manager to provide me with something in-writing that the transaction did not go throughFinally, we gave me a recession agreement which is all I wanted from the first timeFurthermore, in reference to the “We proceeded to give *** *** additional discounts of around $,which included purchasing a service agreement as well”, this is false, not sure where this information came from because I was never offered a service agreement without you wanting to charge additional moneyIn reference to the credit application, I had already agreed to the numbers, that’s why I signed the Bill of Sale/Retail Finance Agreement, that ones that were not willing to proceed with the numbers after signing the documents were you, that’s why the copy of the Bill of Sale/Retail Finance Agreement was taken away from meIf I was not interested in buying a vehicle, why did I buy one from *** *** the following day after your horrible experience? Citizens need to be made aware of these unethical practice, so they don’t fall for this people
Regards,
*** ***

Complaint: ***
Hello Cameron,I have not received any communications from you or anyone associated with Passport Toyota except from Jose B*** on the day I returned the carI have, however, received several responses from the *** Xchange Leasing Program customer service rep, Carlos. Carlos has made it very clear that the Early Termination Liability you speak of, which is indeed in the contract in Section 9, does not apply in this case because the agreement was cancelled before it was ever executedConsideration never exchanged hands between the dealership and Xchange Leasing making the agreement legally non-existentHere is his message explaining this further for you:"Carlos (Xchange Leasing) Apr 25, 4:PMHi ***, I am so sorry for our delay in getting back to you - I wanted to gather as much information as possible in hope that I'll be able to help you now quickly and efficiently.After checking the contract team, I found that I mispoke as to how the deposit worksI will be happy to explain the processThe dealership submits the contract for approval once the contract is approved we execute it and fund the dealership for the vehicleThe dealership then sends the deposit to Xchange Leasing where it is set aside.Since the contract was canceled and not executed, Xchange Leasing did not pay for the vehicle and did not receive the deposit from the dealershipYou will need to contact the dealership to discuss how to get your deposit back We do apologize about the back and forth and understand how inconvenient this can be. If you have further questions regarding this matter, feel free to reach out. Best," Even if it were the case that the agreement were still in effect, which it clearly is not, as I had explained to Carlos in an earlier message under the Lessor's Right to Cancel (Section 13, Paragraph J) Xchange Leasing and the DEALERSHIP "MUST return all consideration." In this case, consideration would be the $REFUNDABLE Security DepositAs I said before both points are clearly mootHowever, what is not is the verbal contract that Jose B*** entered into when he said that the $would be returned to me should I cancel or the agreement be cancelled in the first days, which it wasNow, it is very important that at this point we no longer quibble over the contract but that you make me whole again and return the money you are at this point wrongly withholding surreptitiouslyOne more thing, though, I would say that you and your sales "professionals" have been anything but straight and honest in generalLook at your rating here on the Revdex.com it's a F for a reason

In regards to *** *** complaint, I have investigated it and found that the customer did not agree to the terms set before him to purchase a vehicle*** *** asked us to "price match" a quote he received from *** *** *** *** and we agreedWe proceeded to give *** ***
additional discounts of around $,which included purchasing a service agreement as wellHe did not agree to the terms and so there was no deal to be madeIn regards to his paperwork, we were able to issue a recession agreement to him which makes the deal null and voidDuring the purchase process, he completed a credit application (which we have a copy on file) and gives us the authorization to pull his credit with the intent to secure financing, which we did, but he did not agree to the terms of the dealI understand he wanted to purchase a vehicle and we are disappointed that we were unable to reach a deal with him.Sincerely,Cameron H*** General Manager Passport Toyota ***

In regards to the issue presented by [redacted], we are very sorry about what happened and that her experience was not a great one. I assure you that this is not the desired outcome that we plan for at Passport Toyota. She and her husband purchased a new [redacted] and it immediately had a check...

engine light illuminate. We apologize for this rare circumstance and offered to replace the vehicle with a new one. Additionally, we do not manufacture these vehicles; we are only the dealer. The truck had a check engine light on once before in June 201 7 which the sales person was unaware of and had no prior knowledge. Our service department was unable to find anything wrong with the truck in June and it was deemed that there was no issue. Unfortunately, the problem arose again once they purchased the vehicle and we offered to repair the vehicle or replace the vehicle with a completely new one, but they refused. This was not done intentionally and I assure you that our sales department did not have prior knowledge of this check engine light. Our company would never deceive a customer. That is not a part of Passport culture or philosophy.As for the credit inquiry, there is nothing we can do at this point. Both parties entered into an agreement to purchase a vehicle and we offered to repair the vehicle under warranty or get them a similar vehicle, which they declined. The credit bureau will not allow us to remove an inquiry for this circumstance.

In regards to [redacted] complaint about her purchase of a pre-owned 2012 [redacted] with handicap access ramp, we have fully resolved her issue and the customer is now satisfied. Here is what we have done to resolve her complaint. First, we put a new batter in her vehicle, gave her a new owner's...

manual, installed running boards so that her elderly parents could easily step into the vehicle, repaired leather on one of the seats, and also gave her a set of all-weather floor mats all at the cost of the dealership. [redacted] did not pay for any of this. In addition, to address the fuel leak concern, we sent her vehicle to Mobility Works who is the authorized repair facility for these types of handicap conversions kits and they have repaired the issue with the fuel lines (again all at the cost of us, the dealer). We have additionally detailed the vehicle and provided a loaner vehicle for [redacted] during this entire time at no charge to her. We feel as if we have gone above and beyond to provide excellent customer service in resolving the complaint of [redacted]. Please close this case and mark it as resolved. Thank you.Sincerely,Cameron H[redacted] General Manager Passport Toyota ###-###-####

Dear [redacted], In regards to [redacted]'s complaint, we apologize that the vehicle she came in to see was not available and that she was inconvenienced, but I can assure you that Passport Toyota does not intentionally mislead customers or practice any deceitful business...

practices.Sincerely,Cameron H[redacted] General Manager Passport Toyota ###-###-####

[redacted] purchased his 2014 [redacted] truck from Us in February 2015. He come to Us 7 months later saying that his bumper was not properly attached. We submitted the claim to Toyota corporate and they told Us that it was not something that they would pay for Under the vehicle warranty. At that time,...

we told him that there was nothing we could do to help him. There is no proof as to how or when the damage to his bumper occurred so it is very difficult to determine who is responsible. Certainly, Passport Toyota is not responsible. It would either be the customer or Toyota USA.Hoving scid thof, we feel thot we value his business and hove contacted [redacted] and asked him to bring the vehicle back and we would take care of it for him. We are not obligated to do so, but we value his business and want to show thot to him by performing the repair to his bumper free of chorge. He is scheduled to bring the vehicle in on 1 1/13/15 to hove the bumper repoired. We are also providing him a looner which is not required. He is happy and thankful that we are toking care of the repoir for him. Please close this case. Thank you.

[redacted] purchased a maintenance agreement with his 2008 [redacted] in March 2011. This maintenance agreement was valid for 3 years from the purchase date. [redacted] brought his vehicle in to redeem the maintenance services in June of 2015, which is after the agreement expiration date of April...

2014. By the time he came in to redeem, the agreement had already expired. We are sorry that he was unable to redeem his services. As a result, we offered him a free oil and filter change in his [redacted] at Passport [redacted]and a $100 credit towards his next service at Passport [redacted]. Pleaseclose this case.Sincerely,Cameron H[redacted] General Manager Passport Toyota###-###-####

On 5/4/16 we spoke with the customer directly and resolved the issue with Mr. [redacted].We refunded his security deposit of $250.00 to his credit card. Please see enclosedreceipts and close this case as resolved to customer satisfaction. Thank you!Sincerely,Cameron H[redacted]General ManagerPassport Toyota###-###-####

I have spoken with [redacted] who is an employee here of Passport Toyota. He originally brought his [redacted] in for service on 11/9/2011 because he received a notice from Toyota corporate that his vehicle should be inspected for rust perforation. Our technician inspected the vehicle and we have it...

documented that there was no rust perforation on the vehicle and did not qualify for the Limited Service Campaign from Toyota which expired on 12/31/11. Since then [redacted] has taken his vehicle to a third party to have the frame and Undercarriage sprayed. This was not done by a Toyota certified technician nor was it done Using Toyota approved point or materials. Passport Toyota is not responsible for the damage to his frame and Toyota corporate hos closed his case stoting thot the vehicle did not dudlify for rust perforation repair bock in 2011 and that there is nothing they can do now because they would have to offer that repair to all owners of a 1999 [redacted]. We offered to assist [redacted] with the purchase of d new or pre-owned [redacted] of d steeply discounted price.Sincerely,

Dear [redacted],In regards to [redacted]'s complaint, we have resolved his issue. We spoke with him and he came in to our store to get everything taken care of today. We purchased the vehicle that was giving him trouble and assisted him to get approved for a new 2017 [redacted]. He is happy and his...

issue is resolved.Sincerely,Cameron H[redacted]

I reject their explanation of their not conducting deceitful business.  They never addressed the issue of their contacting me to come get a car that somehow disappeared by the time I arrived after they phoned me to come in a check out the car.  I vehemently reject their response and feel beyond any doubt they were deceitful in their dealings with me.  It amazes me that the car "disappeared" with their prior knowledge.  They had my contact number but never bothered to call to say the car in questioned had "disappeared"!

I spoke with both [redacted] and her mother [redacted] on this issue. I explained to them that we made a mistake with the $600 fox shortage bock in 2014 and we took care of that for her. Also, regarding the breaks and tires, she did not bring that to our attention Until over a year after purchasing...

her vehicle. Hod she brought the vehicle in with the squeaking brakes when the problem occurred, we would have inspected it and  taken core of that for her if it was indeed deemed to be functioning improperly. We have no record of her here and she did not bring the issue to our attention Until 1 year later. Additionally, the brakes and tires on the vehicle passed Maryland State Inspection prior to sale.Regarding her battery, again she did not bring this in to our location. She went to d third party. We need her to come see Us to be able to help her with her vehicle maintenance and issues. The battery was tested at the time the vehicle was sold and was strong. It is now one year later and very possible that is needs to be replaced, we cannot be liable for a battery one year after purchasing a vehicle. This is part of routine maintenance,Lastly, when she originally purchased a vehicle from Us, she come in with $7,000 of negotiate equity. That negative equity hos followed her to the purchase of her 2012 [redacted] which is why she still owes more than it is worth.In summary, I offered her two free oil and filter changes in addition to 20% off her next service with Passport [redacted] as a way to let her know that we do core and value her business. She Understood and is happy. Please close this case. Thank you.Sincerely,

In regards to Mr. [redacted]'s complaint about Passport Toyota, we have contacted him several times and he has not responded to us including a phone call made most recently on 4/23/16. The [redacted] Xchange program has a vehicle criterion that must be met in order for a vehicle to qualify. Also, it must make...

sense as a business deal as we are a for-profit business. [redacted] Xchange Leasing advertises $99.00 per week, however, there are very few vehicles that this payment would qualify for and they are not abundantly available. Lastly, Mr. [redacted] is asking for a refund of his $250.00 security deposit, however, he has failed to mention that the contract he signed has an early termination liability or "disposition fee" of $250.00 and therefore forfeits his security deposit. This is stated in Section 9 of the contract that he signed when he leased the vehicle with [redacted]. Mr. [redacted] turned his vehcile in early and therefore is charged the early termination disposition fee. Please close this case. We feel that we have been transparent and honest with the customer. Thank you.Sincerely,Cameron H[redacted]General ManagerPassport Toyota

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