JAGS Heating & Air Conditioning

To Whom It May Concern:In review, please note that the owner of the property agreed for the tenant to deduct $from July 1, due rent to help offset the inconvenience of a temporarily high electric bill due to malfunctioning water heater.We trust that this resolves the matter.Thank you,Wojcuech ***President

We are in the receipt of the complaint received by Revdex.com.The complaint was initially assigned to, and reviewed by [redacted] Upon further review, MANAGErenthouses.com will credit the tenant for $to resolve this matter at this time.Thank you,Wojciech K**President

Please note that the lease agreement requires for all communication to be in writing We have no record of an agreement to replace mirrors, and they are not scheduled to be replaced Thank you, Wojciech [redacted] President

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint If this were the case in question; due to the recent heat, would this proposal to hire an on call technician for these emergencies? My family and others are at risk of heat exposure this could be LethalI'm sure if my rent was due this matter would be addressed right away with high intents to collectMy family safety and well being is my number one priorityTo have your months old daughter come to you and say "hot hot" is not a feeling any parents would want to feelAnd not being able to do something about it Regards,

The dispute is about late fees because rent payments were received, on occasion, past the grace period of 3rd of each month In addition, the delinquency triggered automatic eviction procedure including day vacate notice, including additional lease enforcement expenses.The lease agreement cannot be modified once it was finalized.The request to refund late fees is denied.Reagrds,Wojciech K**President

I am the attorney for Managerenthouses.com, Inc [redacted] I have been asked to respond to this complaint It is the policy of [redacted] to send a notice to vacate four days after a tenant's rent is due The tenant is charged a $fee for each notice that is sent It is not known whether or not the tenant accepted the notice letter but all three were unquestionably sent to herIt is telling that the tenant does not dispute being late on her payments, just that she did not receive the notice [redacted] has a fiduciary responsibility to its property owner client to insure that rents are timely paid The imposition of these fees are permitted under the lease and are part of ***'s management agreement with its client The tenant can avoid this problem in the future by insuring that her rent payments are received by the management company in a timely fashion

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me under the following conditions: - tenant agrees to vacate the property by June 30, - property management company agrees to a clean break of the lease with no financial penalties to tenant - property management company will return the deposit to the tenant by July 15, Thank you

The preparer of this response is the attorney for Managerenthouses.com, Inc("MRH") The tenant at *** *** *** ** *** *** complains that his a/c unit ceased functioning on Saturday and was not repaired on the day the complaint was called in or the next day which was
Sunday. It is unfortunate that the tenant's a/c unit developed problems on the weekend as the a/c repair venders do not work on those days. A repair person has been called and should be at the subject property on Monday, July 25, 2016. As the tenant testifies, the weather has been very hot for the last few weeks. Unfortunately, his is not the only a/c experiencing issues and will be repaired as quickly as the vender's schedule allows

The preparer of this response is legal counsel for Managerenthouses.com, Inc.("MRH").Monica *** has filed a complaint against MRH complaining of mice in her rental propertyMs*** has correctly noted that pursuant to the terms of her lease, she is responsible for all pest control at
the propertyThis contractual requirement includes treatment for mice. The lease agreement executed by Ms*** is ancillary to a management agreement between MRH and the property's owner. Under the management agreement, MRH is obligated both in a contractual and fiduciary sense to enforce the terms of the lease agreements MRH enters into as agent for its property owner clients. MRH is no more in a position to agree to the tenant's demands than it is to agree not to not accept rent. Accordingly, MRH must respectfully deny Ms***'s demand that she be allowed to deduct the cost of rodent access into the property. As MRH's response is in accordance with its obligations under the lease agreement with Ms*** and the management agreement with its client, MRH directs that this complaint not be reflected in MRH's complaint history. Travis ***Attorney for Managerenhouses.com, Inc

MANAGErenthouses agrees to credit the tenant for $to resolve this matter at this time

Managerenthouses.com has communicated with the tenant to advise that a $credit will be applied against his next month's rent to reimburse him for the high electric bill

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.
While we appreciate the roof being fixed since it rained today, the walls still have not been addressedThe major concern is that it is nearly two months and counting to get issues addressedPlease address why it has to take so long to get problems fixedAn employee of your company stated that we would have the mirrors replaced in August; however, her statement was rescinded after three months
Regards,
Dr*** ***

This is the same rehashed complaint filed by this tenant's roommate. The tenants do not pay their rent by the third day of the month that their rent comes due. The terms of their lease specify that rent is late if not paid by the third. ***, Incis required under
its management agreement with its property owner client to charge tenants for the late payment and initiate eviction proceedings. If the tenants will pay their rent timely, these charges will not be assessed. All requests for maintenance are automatically transmitted to the appropriate vendor and the property's owner. For any maintenance issue costing more than $200, MRH is required to obtain authorization from the owner client before the work can be commenced

Managerenthouses.com sent a a/c repair tech to the lease premises on Monday, July 25, 2016 in an effort to resolve the a/c problem.

To Whom It May Concern:Please note that the lease agreement specifies that all rent payments are due in advance on or before the 1st of each month.Our records do not reflect timely rent payment for July 1, 2017. The credit for the late fees specified in the lease agreement is not...

available.Thank you,Wojciech K President

The management company agrees to allow the tenant to move out of the property at the end of June.

I am the attorney for Managerenthouses.com, Inc. [redacted] I have been asked to respond to this complaint.  It is the policy of [redacted] to send a notice to vacate four days after a tenant's rent is due.  The tenant is charged a $50 fee for each notice that is sent.  It is not...

known whether or not the tenant accepted the notice letter but all three were unquestionably sent to her. It is telling that the tenant does not dispute being late on her payments, just that she did not receive the notice.  [redacted] has a fiduciary responsibility to its property owner client to insure that rents are timely paid.  The imposition of these fees are permitted under the lease and are part of [redacted]'s management agreement with its client.  The tenant can avoid this problem in the future by insuring that her rent payments are received by the management company in a timely fashion.

The dispute is about late fees because rent payments were received, on occasion, past the grace period of 3rd of each month.  In addition, the delinquency triggered automatic eviction procedure including 3 day vacate notice, including additional lease enforcement expenses.The lease agreement cannot be modified once it was finalized.The request to refund late fees is denied.Reagrds,Wojciech K**President

To Whom It May Concern:In review, please note that the owner of the property agreed for the tenant to deduct $400 from July 1, 2017 due rent to help offset the inconvenience of a temporarily high electric bill due to malfunctioning water heater.We trust that this resolves the matter.Thank...

you,Wojcuech [redacted]President