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Jake Sweeney Kia

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Reviews Jake Sweeney Kia

Jake Sweeney Kia Reviews (55)

Can't get service
We scheduled an appointment for 7/22/2021, which we more than two weeks prior. Received the email confirmation and everything. When we checked the weekend before, it was canceled. Called customer service and were told it was a computer glitch on their end that had somehow kicked out our reservation. Sorry for your luck, basically, because they told us if we showed up on the confirmed date, they'd turn us away. Desperate, we called to see if someone could just diagnose it so they would have whatever part there at our next appointment 8/2/2021. Someone we spoke with said to bring out the car after 2:30 today and they would look at it. Took off work early but when I arrived was told that mechanic wasn't there and they're too busy to look at. We are reasonable people and understand they're busy, but the original appointment was cancelled by their computer system. I will never buy another car from Jake Sweeney again, nor will I ever recommend them to anyone. The decent thing to do when you make a mistake is own it and fix it. None of that happened. Beware if you need service and don't bother making your appointment online.

Jake Sweeney Automotive has placed Felicia Toliver of [redacted] *** on our DO NOT CONTACT LISTWe apologized for the situation and have reprimanded the sales person [redacted] ***, the internet sales director will contact [redacted] if she wishes but, there will be no further contact from us per [redacted] requestThank You [redacted]

We can cancel the warranty and gap products if you wish I will send you a cancellation form at the email address provided We will also get your keys/keyfob fixed for you There are many possible reasons the keyfob may not be working...we may have given you the wrong keyfob, the keyfob was not completely programmed, or the battery is dead(which sounds crazy but sometimes happens) I will email you about this as well

9.22.15Dear Revdex.com, We are always concerned about our clients and their experience at our stores We do appreciate all of our clients and have built a long running and customer friendly business over the last years based on our commitment to our clients, our community and our integrity It is never our intention to create any negative experiences or perceptions when it comes to our clients and their experience in our stores This particular complaint is very serious and we see it as such I personally know of this particular situation as I have been in communication with this client since she decided that she no longer wanted the SUV she purchased When this customer made these accusations we immediately began an internal audit of this transaction We here at Jake Sweeney take compliance very seriously So seriously in fact that all of our managers sign a non-negotiables promise that includes this particular situation (income on credit apps) we DO NOT adjust information on credit applications under any circumstance In fact we take all info from the client and then have them verify that we have the correct info prior to submitting the info to our lending partners and again when the final PPW is completed Also it is worth mentioning that this client, maybe in an effort to achieve their goals, admitted to me in my office that this did not happen and that she thought it would help her get out of the car deal if she made this particular accusation After we met she was very polite and appreciated the fact that we submitted and completed all appropriate PPW to cancel the products she had purchased when she purchased the vehicle She and her father then apologized for their accusations She explained to me that they simply looked at their budget after the fact and decided that the payment was to much But she had not come to this decision until after she had picked up some promised accessories a couple days later at which time she met MrSweeney and thanked him and had a pleasant exchange with him It was a few days after that, that she came to feel the payment was to high.Upon completion of our audit we found that the info provided by the consumer was accurate and was exactly what the consumer provided to us We also found that the delivery process in which she decided to purchase these additional products and added value options that she signed and initialed all the ppw and had attested to being given all the available explanations and product info that these products have In other words our F&I team was fully compliant and went the extra mile to slow the process down so to explain in detail every product that she and her father where purchasing The resolution here is that we are going to refund the cost of the Sweeney Shield Warranty protection and cancel it and the refund will be sent to the lien holder to apply to her balance of the vehicle This refund will be for The cost of the product to be applied is and that will not be refunded because she has the product installed on her vehicle and will have its benefit Again it is our goal to always stay compliant and provide a low pressure, easy, above board, pleasant and friendly experience for our clients I invite anyone who has questions about the process or how Jake Sweeney ensures compliance and conducts these transaction to contact myself or MrCoby Sweeney and we will be happy to explain and show how we maintain and excel at compliance, customer service and product education We are proud of our years in this business and because of the value we place on our clients and their repeat business we would be very blessed and grateful to continue to be the model of Automotive dealerships in our community for years to come With Very Warm Regards, [redacted] ***Pre-Owned ManagerJake Sweeney Kia/Fiat

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The issue that we are having is not through the lender, it is specifically through the dealership whom we have been in contact with for the sale of the KIA sadonaWe have been misinformed and lied to by the car salesman making the deal on numerous occasions, and had we been properly informed, would never have driven the car off the lotFirst of all, when we signed the contract for the KIA sadona, we were told that all of the financing had been approved, when clearly it had notMy sister and boyfriend had both brought bank statements proving residency and were told by [redacted] that was all that was needed to complete the transactionHe also informed us that all the paperwork was included to put the van in our name, and that we had two months to do soHowever when I went through the paperwork there was no title Secondly, I have purchased several vehicles and had never had to return the vehicle after the sale was complete, and when the dealership requested multiple pieces of mail to prove residency I became suspiciousI did a search online to find out the legalities of this, and hundreds of articles appeared about yoyo financing and spot deliveryNone of these artles were positive, they outlined exactly what was happening to us, as well as included words such as "scam" and "fraud"The federal trade commission has a PDF file one can download with this information, as well as the consumer protection agency, [redacted] news has a report available for consumers as well as [redacted] news and [redacted] ***In many states this practice is illegalWhen I went into the dealership I asked [redacted] specifically if he had heard of spot delivery, and if that's what was happening, he lied to me and told me that he had notI also asked him on two separate occasions if we would receive a full refund if they needed the vehicle returned and he assured me that we wouldIt wasn't until I asked him for it in writing that he informed me that they would keep the down payment, his reasoning being that they were working hard to get the deal approved and needed to get paid for their hard wordI also asked [redacted] during this same conversation if we should stop driving the van now if it wasn't financed,I was concerned that they may charge us for mileageHe assured me that they would not charge for mileage and that they never had in the pastAnd now,the dealership is stating we have to pay for mileage, something we were told by [redacted] we would not have to doAs for the concern with the cigarette smoke, we would never have smoked in a vehicle that didn't belong to us, we were told the financing was approved and the sale was finalWe would not have accepted the vehicle had we known that the financing had not been approved, that they were responsible for paying the mileage as well as losing our down paymentIf we wanted to rent a car, we would have gone to a car rental shopAt this point it would be more difficult to prove that we all lived separately rather than togetherWe have provided a [redacted] wireless statement with our address, health insurance bills, a print out of my sister's bank statement (which [redacted] had told us would work perfectly,as we were waiting for her statement to be mailed the following month), pay stubs and both drivers licensesWe had two pieces of mail dated prior to the signing of the contract, the others were after the contract was signedIf they needed to be dated prior to the sale of the vehicle, why did we sign the contract before they had all of the mail they needed? Why not after? The dealership stated that " if the dealer is responsible for the return I.ewe could not complete the transaction due to something we had control over then the entire refund is due."We feel the dealership had complete control over this entire situationThey decided to lie to us and tell us the financing was approved and the sale was final, when it clearly was not [redacted] specifically promised us a full refund on two separate occasions, which was also a lie as they are now telling us they will not refund us 100%We were told the paperwork was included to put the van in our name, and the title was not included, another deceptive act on their partI was assured that we would not be charged for mileage when I asked if we should stop driving the vehicle once I discovered that we had not in fact been approved, and now they are charging us for the mileageHad they been honest we would never have driven off their lot until financing was approvedThey are fully responsible for receiving us on numerous occasions, and they should be held %responsible for unethical sales practicesWe also were not offered alternative financing, as their response statesSpecifically we were told to bring the van back by a specific time or it would be reported stolen, and we had not stolen anything at allWe returned the van and demanded a statement stating we had not received a refund, and it took them an hour to complyWe received a receipt stating the above and that we would be contacted within ten days, but that we wouldD not receive a full refund and that is unacceptableOnce we began walking out of the dealership, another salesman offered to let us keep the van and try financingAt this point we had been mislead multiple times and felt uncomfortable doing business with this dealership as they have proven to be untrustworthyWe expect a full refund for our down payment due to Jake sweeney's dishonest and unethical sales practices and for them to accept responsibility for their mistakesWe will not be satisfied until they do so Regards, [redacted]

Revdex.com:The issue at hand has still not been resolved and now other issues have showed their ugly headI just got a bill in the mail for full monthly payment and I've been paying biweeklyI called the bank and they say there is a third party involved! The dealer set up a third party to take money out of my account and pay the bank! I don't want this service either and want this stopped immediately! And if there was a charge I want that refunded as well! I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

Revdex.com, This client has spoken to our Finance Manager David M [redacted] about the Smart Payments program this client signed up for At that time he declined to cancel this program The program is cancelled at any time with a call from the customer to Smart PaymentsTheir number is [redacted] With Warm Regards, Jesse P***Sales Manager

[redacted] Revdex.com,To whom it may concern, We here at Jake Sweeney do go to great lengths to provide a positive experience for our clients and regardless of age, gender, race and so on To suggest otherwise is very unfortunate and far from the facts In regard to this particular complaint: This consumer had a “deferred” down payment that Jake Sweeney agreed to and did not charge interest on Our company policy is that we do not release the tags/plates and/or extra keys until after the deferred down payment is paid by the client In this case the customer received their tags as stated and the key was mailed the same day from the Florence location If I understand the complaint the customer has not received the extra key in their USPS mail box So we are gladly ordering a new key for this client at no cost to them It is our intention to rectify this situation as fast as possible We will contact consumer when key is ready for pick up As always we welcome any and all feedback and myself or [redacted] are glad to speak with any customer at anytime to help With Warm Regards, [redacted] ***Used Car ManagerJake Sweeney Kia/Fiat

11.28.16Revdex.com, I appreciate your help in facilitating this matterAt Jake Sweeney we go to great lengths to provide quality vehicles to our clients That being said unforeseen problems can arise As for this client we are happy to say that as a goodwill gesture we have rectified and fixed this vehicle's issues We have repaired the vehicles drive train Again thanks for your concern and helping us facilitate this issueWith Warm Regards, Jesse ParksUsed Car ManagerJake Sweeney Kia/Fiat

Revdex.com, We are sorry to hear that this valued customer has had an issue with the vehicle they purchased We do go to great lengths to ensure the quality of the cars we sell But on occasion there are issues that pop up because they are machines and no one has a crystal ball In regard to this transaction, this customer chose to purchase a vehicle that was offered as a “budget buy” These are cars and trucks that are older and have very high miles They are offered to the public prior to their being moved and sold at auction We make no representation of their condition and ALL are sold totally AS-IS This is a service we offer the public to have a chance to buy a car to fit their budget and pay what is generally at or below wholesale price Also we would like to add that the sales person mentioned paid out of his own pocket to have the vehicle towed here to have our service deptcheck out the vehicle at our expense Which we did and found that the vehicle had an issue that could have been repaired at little expense, but the problem was ignored and caused the engine to fail When management reviewed the correspondence between the salesperson and the customer our service dept’s claim was substantiated Turns out this client alerted the salesperson to a problem in mid august His response was to have the car looked at by a mechanic Then nearly month later the client told us that her car had finally broken down We have offered to aid in repair of this vehicle by giving the client our internal rates on the repair Attached is the Buyers Guide Clearly marked and signed front and back This Client made an educated decision to purchase this vehicle as-is Sincerely, [redacted] Used Car Manager Jake Sweeney Kia

I am sorry that you are having problems with your ***Unfortunately, this vehicle is well beyond any lemon law statues with [redacted] due to its age and the fact that you did not purchase the vehicle new from a [redacted] dealerThis vehicle is also well beyond any warranty period that Jake Sweeney Kia would have provided you during the first days and milesIt has been two years since your purchase and six months since you have had this problemI am not sure where Jake Sweeney Kia has any responsibility in this matter We are not without empathy for your situation and would be willing to help repair the vehicle at a discount but it would be your responsibility to pay for the necessary repairs Thank you, [redacted] Sweeney General Manager Jake Sweeney Kia

I am OK with the resolution but have yet to see anything Still waiting for balance to drop $I have called and canceled the smart pay system And yes I would like to be reimbursed for the keys! I should have never had to pay for themIt was $for keysI am still waiting on results to resolve this matter Regards, [redacted]

Revdex.com: I am still waiting for issues to be resolved It has been about weeks now and I'm still waiting for $5,to come off the balance since I canceled the gap and warranty I never spoke to a Mr M [redacted] and if I did everyone one I spoke with told me it was going directly to the bank! It is not Waiting on confirmation that all issues are resolved! I don't trust this dealer! The keys never got resolved! I had to find my own way to resolve by going to another dealer and getting keys for the price they wanted! I should have never had to pay for those keys that should have come with the car!!! I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [redacted] I understand perfectly and appreciate the hard work they did to help get the vehicle finance What I don't understand and probably never will isWhy did Shannon allowed me to take the vehicle off the lot Knowing the loan was not actually approvedI didn't know that until like a week afterTherefore at that persist time the vehicle was still in your all nameActually I thought that you were going to do the brakes Because I had refused to take vehicle the night [redacted] threw the keys to meHe had informed myself, my daughter, son in law, and wife that he would see they got taken care ofKnowing I had the vehicle for months as you all indicated Then why not take of the brakes in the mean timeYou had mentioned that all vehicles are fully inspectedNo wayBecause I had checked to see when the vehicle had the last time vehicle had the oil changed Was in MayYour service department informed me that there should be a little sticker in the window indicating when the last oil changed was doneThat was by Tire discount in MayThey informed me that they put stickers in the window to notify customers when next oil change is Deud Wrong they never put one in are vehicle So how do I know for certain you all actually changed itYour service department really didn't want to even do the oil changeAnd you say all vehicles are fully inspected No way That is why I disagree with decision

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I have already sent the receipt and received reimbursement As much as I would like to take advantage of the situation and claim I never received it, I don' take advantage of people like sweeney kia! I would never do business with THESE people! [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The reason why I reject the offer because of the confusion me and my niece have had with the businessI want the business to clearly state the agreementThis is not my first auto loan with Cinfed and I never had problems with them until nowUnfortunately with all the problems I have had with Jake Sweeney I have to fault Jake SweeneyBanks are told the amount of the loan and work according to the information provided by the dealershipThe original amount requested was $for months without a year warranty with at interest rate of 10.8% or $for $months with a year warrantyThe final negotiation was $for months with a 10.8% interest with no year warranty before we went to see ***The final signed agreement was $at months with an interest rate of 3.71% and a year warrantyYou can not tell me and convince me that the price of the car was the same in both incidenceThe only reason why I was the applicant is so that they could get the full price of the carIf they had me as the cosigner they would have to reduce the price of the carI have cosigned for the same niece before with Cinfed and EVERYTHING down to the account number at Cinfed was in her nameI was the cosigner not the Applicant, not the co applicant just the cosigner so it makes me upset and disgusted that Jake Sweeney is still keeping to the same liesMy purpose of contacting the Revdex.com was because I had tried to resolve the issue and tried to get Jake Sweeney to explain and fix things but I could not The customer service down to the letter they wrote to Revdex.com shows their integrity and I am still extremely unhappy with themIts a battle I am not ***ing to continue to fight but I would like some clarification on the offer [redacted] as part of the agreement to buy the car offered a free oil change, [redacted] as part of saying sorry for everything that we went through when the first sales rep lied to us that the car was not there and tried to up sale us to a different car and now Jake Sweeney is offering my niece another oil change plus tire rotationIn total with the previous agreements it [redacted] be free oil changes plus a tire rotationI strongly believe that they should offer more oil changes considering I had to take time out of my work, drive far I do not live anywhere near Florence to resolve an issue that should have been clear from the beginningThis is a battle I do not feel like continuing to fight because I know I [redacted] be wasting my precious timeI want them clarify in writing their offer before I accept anything Regards, [redacted]

9.28.16Jake Sweeney KiaCentennial CrFlorence, KY 41042Revdex.com Complaint #***Revdex.com, Jake Sweeney has read the attached complaint and regrets that this client has had what they feel as a bad experience in our dealership We go to great lengths to ensure that every client is treated with
total respect and we take pride in the efforts we take to stay compliant and above board which is why we have been in business in this community for years Having said that we are very familiar with this client and his perceived issues This client has spoken with almost every member of our management team over the past few months and has attempted to disparage our business every possible wayThe facts are as followsThis client bought a vehicle and thanked everyone for their service.This client has not paid all monies due and still owes money to the businessIt was not until we collected the first payment of monies due that the customer brought up any misgivingsThere is no cooling off periodThe customer has repeatedly not acted in good faith and has continued to “adjust” their experience to suit whoever is listening Jake Sweeney does not own the loan on this car It is regrettable that this customer is having remorse for their purchase of a Certified Kia Forte We would be happy to trade the customer out of the car but Jake Sweeney will not be repurchasing from their lender the loan and will go ahead with collection efforts to get the monies due that the client promised to pay and hasn’tThanks Revdex.com for helping us handle this situationWith Warm Regards, *** ***Used Car ManagerJake Sweeney Fiat/Kia/Alfa Romeo

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

As we discussed, we at Jake Sweeney Kia are willing to apply all of the customers refund toward another purchase Since they now have the required documents it should be an easy process We do have the calculation of the refund if they choose not to try to buy another car from us.
Deposit
-for re-detail
-for oil change and re-inspect
-cigarette smoke removal
________
total due
Because of the issue at hand we have elected not to charge the 10% re-marketing fee that we normally do in these cases
I'm not sure if I'm supposed to answer all these items she brings up line by line I'd rather not as it would take forever to explain why all these things she says are incorrect But I will if the Revdex.com says I should
Super thanks for your help!
*** ***
*** *** ***
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHate I had to take this route to get the issues resolved.
Regards,
*** ***

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Address: 5969 Centennial Circle, Florence, Kentucky, United States, 41042-1293

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