Jake Sweeney Kia

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The car that I had financed is now sitting back on there lot with the needs of a new engineI have a paper trail from bringing it in to them when the light was on and the service department And management ran a diagnostics saying that it was just a new battery issueThe previous diagnostic had said multiple things was wrong with the engine including the one thing that ended up blowing the engine I have contacted a lawyer and will be in the process of a civil court case due to the fact that they are inexperienced in repairing csrsAlso wanting a refund for the cost I had provided them
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the ***er is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me We contacted Jake Sweeny today and we were informed that we needed to go through you to get a refund? We were wondering the next steps to take to get our money backThank you for all your help!
Regards,
*** ***

The check has been processed and will go out in today's mail(see attached). The cancellation form stated 'Allow 4-weeks for processing' just above Mr *** signature and the cancellation check was processed within that time period. Mr *** initialed the accept/decline form stating he accepted the gap and extended service contract(ESC). Mr *** signed the gap and ESC forms(see attached) disclosing the pricing. Mr *** signed the retail buyers agreement itemizing the gap and ESC and disclosing the prices. Mr *** signed the bank contract itemizing the gap and ESC products disclosing the pricing.Mr *** stated that he talked to other dealerships about having days to rescind the deal. If this is the case then he was given bad information. Any individual going onto/into an establishment is seeking/soliciting business does not have the 'days to rescind' rights.Mr *** had issues with his keys/keyfobs. I sent him an email to resolve the issue but he stated he had already resolved the issue himself. If he would like to email me a copy of his receipt for the keys, we will reimburse him for his cost

Mr***, Jake Sweeney KIA will reimburse you for set of keys, please provide a receipt for reimbursement if you have not already done so. My last response was with the understanding that you had provided a receipt. Upon a receipt I will have a check immediately cut for the key, you may pick it up at the store or I will have it mailed to you. Just let me know.I know that you have discussed the Extended Service Plan and Gap Coverage cancellation with DJ M***. Again, the contracts were cancelled per your instructions and the monies have decreased the loan with ***.Again, send me a receipt for the key and I will have the check cut and either mailed or you can pick it up.Thank you for your time, Jacob BS*** ***

Solely to resolve this complaint Jake Sweeney Kia *** provide *** *** with three (3) free oil changes and one (1) free tire rotation. We apologize for any misunderstanding; any complaint regarding the co-applicant issue must be resolved with Cinfed as it is beyond our control

I was told from Jake sweeney brent that a new key would be given to me at cost! I should not have to pay for this! Brent said the cost was $and dealer would charge $I transferred money to wife's card and Jake sweeney needed cash Wife called me and I knew something was wrong! I called the chevy dealer and sure enough it was $for new keyThe key was damaged and could not be repairedI am convinced that when I was given only key with car they gave me a damaged one holding onto the second which was a good keyThey were going to sell me the good key and pocket the moneyAlso I have spoken to several dealerships and I had days in which I signed the contract to return itWhen I called days after purchase to return the vehicle dj said I couldn't because I signed a contract! This place is a rip off! End result I have gotten gap and warranty removed and takes to weeks! Mean while they are eating my interest! And I am stuck in a vehicle that I love but can't stomach it because every time I see it reminds me of that place! I will be dealing with *** *** from here on out! My advice is stay far far away!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
This does not resolve my issue in any wayThis car is on it's last leg and I am paying as of today $to just keep it runningI am not giving up until Jake Sweeney reperates me for thisYou cannot just sell people cars like thisIt's unjust and immoral and I am taking to every social media site and I am organizing a picket line for this business
Regards,
*** ***

Jake Sweeney Kia/FiatCentennial CirFlorence, KY 4104210.24.15*** ***
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*** ***To whom it may concern:We here at Jake Sweeney are always very concerned about our clients experiences We strive to make
every effort to make sure that we and our clients have an open avenue for direct and open conversation both before the deal happens and after We do understand that these deals can be very complicated and have lots of moving parts especially when special finance lenders are involved As for this particular deal and valued client This was a very difficult transaction and our finance team and sales person worked for weeks to get this customer a loan to buy this vehicle We feel like we have gone above and beyond for this client Which is why we are especially surprised that this client felt like they couldn’t get any help from the other staff that is involved We have spoken to these clients over times in regard to their deal and their financing We brought this car in for service at the consumer's request We changed the oil and did the preventative maintenance that we do on every car The brakes were within tolerance The client has had this vehicle for over months before we were able to get a bank to finance the SUV because of various issues with this client's situation Facts: This vehicle was sold AS-IS This client has had the vehicle for over months prior to this complaint The brakes were above tolerance when inspected and the clients knew we were not going to put brakes on the SUV and still decided to move forward This all being said we would like to offer the clients a 25% off discount on the brake job We would do the work at our internal cost and then discount the bill another 25% So in other words 25% off our cost on the brakes If they have any further questions or comments they are welcome to contact me at 859.938.2022.With Warm Regards,*** ***Used Car ManagerJake Sweeney Kia/Fiat

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
I still have yet to receive check for reimbursement of keys Yes the $was deducted off principal however my payments are not reduced I' still paying interest on $monthly I do understand that there is less interest BC I will be paying off sooner but don' think its fair that I am paying interest monthly for something I was never explained and never wanted! This whole experience has been a nightmare! They should have explained this to me instead of say here sign here Sign here ectI will never recommend this company no matter the outcome! Thank you, *** *** ***

Per phone call from *** ***My complaint has been resolved.Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com, We appreciate the Revdex.com helps it this matter. The client is welcome to cancel any product they have purchased at any time and the prorated amount of those costs will be refunded to the lien holder. If any further questions please call us at *** Sincerely, Jesse P***Sales ManagerJake Sweeney

Revdex.com, We have received the complaint by this valued customer.  Jake Sweeney Kia is always very concerned about our customers and their experiences in our store.  In regard to this specific complaint there are a lot of details that have been left out.  I will not go into all of them as...

that would constitute a privacy violation.  What we can say is that this vehicle was picked out by this customer and the customer was very motivated to buy this particular unit.  We had various challenges in getting financing arranged for this vehicle because of its high mileage.  The customer insisted that we proceed and that he would do whatever necessary to secure the financing.  We allowed this consumer to use the vehicle to go where ever needed to obtain various documents needed for the loan.  Upon returning from this very extended test drive and over a period of 2 days we finally got the loan underwritten.  At this time there was no indication of any issue and the client was very happy with the car.  When the vehicle came in for the engine light it was explained that various diagnostic procedures had to be performed and it would take time for them to be completed.  The client chose to wait.  When we were notified by the technician that more time was needed we then communicated that to this customer and he mentioned getting a different vehicle than the one he had picked.It seems that during the conversation about switching vehicles that this client initiated that the sales person mistakenly communicated that switching was a possibility.  I was not.  The deal had been funded and wrapped up on the vehicle he had chosen and because of the various challenges this client had in getting the original loan there wasn’t another viable option.  We are very sorry that this particular car had some age and mileage related issues but it is the unit that the client wanted to purchase.  He was fully aware of the milage and had spent many times longer with the vehicle than most people spend on test drives during his extended test drive.I do apologize for our salespersons lack of promptness and general lack of understanding of the clients desire to switch vehicles after the fact. We have and will offer to fix this vehicle and charge this customer no more than our internal cost to do the repair.  We have also deferred part of his down payment and will waive the balance if the customer choses to fix his vehicle.  Please know that we value this client and do take seriously this complaint.  This vehicle was sold AS-IS and we are not responsible for any repairs but we are willing to do the things I’ve listed above in order to help the customer move forward with this vehicle.As always thank you Revdex.com for your help in this matter.  Sincerely, [redacted]Used Car Manager Jake Sweeney Kia/Fiat

Revdex.com, We are sorry that this potential client has had a negative experience at our store.  When we take in a trade, such as the car in question here, as soon as we finalize the deal and the trade belongs to the dealership the system automatically includes it in our inventory and the entire...

inventory is uploaded to our 3rd party who then sends all that inventory to various web sites including Auto Trader.  In this case the vehicle was for sale.  But upon completion of its thorough inspection that we perform, it was determined it wasn’t fit to be sold to the public and was designated to be wholesaled at auction. The updates to our inventory feed are not in real time.  When we update our system the feed is sent out at midnight to the 3rd party who then distributes that feed to various web sites.  Again none of this is in real time.  Every website has an update schedule that is independent of the next.  In this case this vehicle had just literally hours prior been flagged “Failed Inspection” and obviously none of the aforementioned processes had taken place.  Also we have multiple disclaimers that encourage people to check by calling or emailing our staff to ensure the vehicle they are looking for is still in stock, verify equipment etc...  Our auto group sells over 50 cars a day so there are many instances where a car might be listed on 3rd party websites after its sale due to the updating intervals of those third parties.  The fact of the matter is we wouldn’t sell this vehicle because it was unsafe.  Unscrupulous dealers might have chosen a different road and I can imagine that, that would have actually warranted a Revdex.com complaint of its own. We do apologise for the customers frustration with the process and welcome him back into our store to purchase a “safe” vehicle or have his vehicle inspected and repaired by our award winning technicians.  With Warm Regards, [redacted]Used Car ManagerJake Sweeney Kia

Mr. [redacted], Upon review I have found out the following information:The $5,000.00 check was sent out on October 11, 2017 and received by [redacted] on October 18, 2017.  They then deposited and credited the account on October 20th per Danielle at [redacted] [redacted].The key reimbursement is in process and will be sent to Mr. [redacted] home either Monday or Tuesday.If you have any further questions please feel free to contact me. Sincerely,Jacob B. S[redacted]

9.22.15Dear Revdex.com, We are always concerned about our clients and their experience at our stores.  We do appreciate all of our clients and have built a long running and customer friendly business over the last 98 years based on our commitment to our clients, our community and our integrity....

 It is never our intention to create any negative experiences or perceptions when it comes to our clients and their experience in our stores.   This particular complaint is very serious and we see it as such.  I personally know of this particular situation as I have been in communication with this client since she decided that she no longer wanted the SUV she purchased.  When this customer made these accusations we immediately began an internal audit of this transaction.  We here at Jake Sweeney take compliance very seriously.  So seriously in fact that all of our managers sign a non-negotiables promise that includes this particular situation (income on credit apps) we DO NOT adjust information on credit applications under any circumstance.  In fact we take all info from the client and then have them verify that we have the correct info prior to submitting the info to our lending partners and again when the final PPW is completed.  Also it is worth mentioning that this client, maybe in an effort to achieve their goals, admitted to me in my office that this did not happen and that she thought it would help her get out of the car deal if she made this particular accusation.  After we met she was very polite and appreciated the fact that we submitted and completed all appropriate PPW to cancel the products she had purchased when she purchased the vehicle.  She and her father then apologized for their accusations.  She explained to me that they simply looked at their budget after the fact and decided that the payment was to much.  But she had not come to this decision until after she had picked up some promised accessories a couple days later at which time she met Mr. Sweeney and thanked him and had a pleasant exchange with him.  It was a few days after that, that she came to feel the payment was to high.Upon completion of our audit we found that the info provided by the consumer was accurate and was exactly what the consumer provided to us.  We also found that the delivery process in which she decided to purchase these additional products and added value options that she signed and initialed all the ppw and had attested to being given all the available explanations and product info that these products have.  In other words our F&I team was fully compliant and went the extra mile to slow the process down so to explain in detail every product that she and her father where purchasing.  The resolution here is that we are going to refund the cost of the Sweeney Shield Warranty protection and cancel it and the refund will be sent to the lien holder to apply to her balance of the vehicle.  This refund will be for 799.00.  The cost of the product to be applied is 200.00 and that will not be refunded because she has the product installed on her vehicle and will have its benefit.  Again it is our goal to always stay compliant and provide a low pressure, easy, above board, pleasant and friendly experience for our clients.  I invite anyone who has questions about the process or how Jake Sweeney ensures compliance and conducts these transaction to contact myself or Mr. Coby Sweeney and we will be happy to explain and show how we maintain and excel at compliance, customer service and product education.  We are proud of our 98 years in this business and because of the value we place on our clients and their repeat business we would be very blessed and grateful to continue to be the model of Automotive dealerships in our community for years to come.        With Very Warm Regards,[redacted]Pre-Owned ManagerJake Sweeney Kia/Fiat

10.12.15
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[redacted]Revdex.com,To whom it may concern, We here at Jake Sweeney do go to great lengths to provide a positive experience for our clients and regardless of age, gender, race and so on.  To suggest...

otherwise is very unfortunate and far from the facts.  In regard to this particular complaint: This consumer had a “deferred” down payment that Jake Sweeney agreed to and did not charge interest on.  Our company policy is that we do not release the tags/plates and/or extra keys until after the deferred down payment is paid by the client.  In this case the customer received their tags as stated and the key was mailed the same day from the Florence location.  If I understand the complaint the customer has not received the extra key in their USPS mail box.  So we are gladly ordering a new key for this client at no cost to them.  It is our intention to rectify this situation as fast as possible.  We will contact consumer when key is ready for pick up.  As always we welcome any and all feedback and myself or [redacted] are glad to speak with any customer at anytime to help.  With Warm Regards, [redacted]Used Car ManagerJake Sweeney Kia/Fiat

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Revdex.com:The issue at hand has still not been resolved and now other issues have showed their ugly head. I just got a bill in the mail for full monthly payment and I've been paying biweekly. I called the bank and they say there is a third party involved!  The dealer set up a third party to take money out of my account and pay the bank!  I don't want this service either and want this stopped immediately! And if there was a charge I want that refunded as well! 
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Revdex.com, As it turns out this client has refused to pay both Jake Sweeney for his deferred down payment that we had agreed to hold because of his situation and this client has also refused to pay the bank for his loan he signed contracts on with the Lender.  So Jake Sweeney will end up repurchasing his loan from the Lender in an effort to help the lender out of a bad loan.  Jake Sweeney will assume the rights to the debt for this vehicle and will initiate steps to recover the balance due through debt collection efforts.  It is the company's point of view that this client has made no effort to hold to his commitments.  He bought the car he insisted on buying.  He had ample time with the car.  He was aware of all risks associated with a high mileage vehicle.  After having the vehicle for a while decides he will not make the necessary repairs and will try to get out of the contracts he had entered into.  So Jake Sweeney will do as follows,Repurchase the loan from the assigned lender.Make again the offer of repairing the vehicle at our internal cost for the clientIf and when the client keeps refusing to honor his commitments under the contract he signed, Jake Sweeney will begin to recover this debt through debt collection efforts and will most likely result in a repossession on this client's Credit Report along with appropriate wage garnishments if so ordered by the local courts.   This is a simple matter of this consumer making a decision to purchase a high mileage vehicle AS-IS and then, when faced with the inevitability of needed repairs and maintenance, giving up and refusing to pay for his commitments under the contract.  We feel very unfortunate to be involved in this particular situation but that being said we invite this client to contact us to work out the next steps in order to make this situation more palatable. As always we appreciate the Revdex.com and its help as mediator.  Jake Sweeney stands by the Revdex.com and knows what a great service they provide the public.    Best Regards, [redacted]Used Car ManagerJake Sweeney Kia

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[redacted]
I understand perfectly and appreciate the hard work they did to help get the vehicle finance.  What I don't understand and probably never will is. Why did Shannon allowed me to take the vehicle off the lot . Knowing the loan was not actually approved. I didn't know that until like a week after. Therefore at that persist time the vehicle was still in your all name. Actually I thought that you were going to do the brakes.  Because I had refused to take vehicle the night [redacted] threw the keys to me. He had informed myself, my daughter, son in law, and wife that he would see they got taken care of. Knowing I had the vehicle for 2 months as you all indicated.  Then why not take of the brakes in the mean time. You had mentioned that all vehicles are fully inspected. No way. Because I had checked to see when the vehicle had the last time vehicle had the oil changed.  Was in May. Your service department informed me that there should be a little sticker in the window indicating when the last oil changed was done. That was by Tire discount in May. They informed me that they put stickers in the window to notify customers when next oil change is Deud.  Wrong they never put one in are vehicle.  So how do I know for certain you all actually changed it. Your service department really didn't want to even do the oil change. And you say all vehicles are fully inspected.  No way.   That is why I disagree with decision.