Jake Sweeney believes the question of before or after tax was a misunderstanding related to a language barrier between us and the customer.The $18,number is a very aggressive discount and represents an excellent value.$17,is absolutely our of the question.Jake Sweeney is prepared to honor the $18,number if the vehicle remains availableThank you, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is somewhat satisfactory to me Yes I now have a license plate and they have finally paid off my old loan However, I still have never heard back from the president that I e-mailed and left a voice mail with, nor did I receive any complimentary services for my headache with these issues I will never return to this dealership or refer anyone I know there This has been resolved because I have spent MY time making phone calls and resolving it myself The company did nothing extra to take care of me, the consumer! Regards, [redacted] **
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I was gontacted by the sales manager who left a voice mail on my cell phone He indicated that he would be out of town for the next few days I was also out of town last week and only arrived back Sat 1/10/ I returned his call on Monday 1/12/and left a voice mail on his line I have not been contacted since Regards, [redacted] ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
I am fully aware of the amount of time it takes as it has been weeksPlease do not patronize me as if I'm being impatient and I'm upset about the duration of the processMy issue is that your employees have been ignoring my calls and voicemails as well as my claim adjuster's phone calls and emailsI even called you today Mr*** and rather than respond to my phone call, you respond to this complaint I made as if I'm being unreasonable about the customer service being shown by your employeesAnd I was informed by *** today that you all were under the impression that I was expecting a cash refund which is not the caseI need the documentation of how much is being refunded to send to my claims adjusterWhich he said he can provide me with todayI truly hope that is the case because would you want to pay for a vehicle you can't drive anymore? I wouldn't be as upset as I am, if your staff was actually contacting me like they promised they would
To Whom it may ConcernMs*** is aware of the cancellation process she was informed several weeks ago it would take 4-weeks to complete.Ms*** spoke to Mazda Finance Manager *** *** this morning and he reiterated the above.It is not within Jake Sweeney's power to speed this
process since a third party administers the cancellation.We apologize for any confusing but feel confident our best effort was put forth to comply with Ms Mitchell's request.Sincerely.*** ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Of course you were satisfiedBut I'll accept your response this time because I finally got the information I needed (mind you, only after I filed this complaint) and my claim can finally be submittedI, however, still stand by my comments about no longer doing business with your establishmentThank you, and have a wonderful day
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
1. I have only received one message from Mazda on 1/5/15. It is still on my voicemail. I did return his call the following week but was not contacted after that point. 2. The Internet price represents a deceptive practice as the segment of the population that could actually qualify for all of the rebates is small and excludes the vast majority of potential buyers. 3. I would consider the matter resolved if Mazda immediately and permanently discontinued the misleading advertising.
Regards,
[redacted]
Jake Sweeney believes the question of before or after tax was a misunderstanding related to a language barrier between us and the customer.The $18,400 number is a very aggressive discount and represents an excellent value.$17,000 is absolutely our of the question.Jake Sweeney is prepared to honor...
the $18,400 number if the vehicle remains available. Thank you, [redacted]
Unfortunately [redacted] was off a few days following the birth of his daughter so communication was dropped which we apologize for.
We will be in touch with the client today to arrange an appointment with our Body Shop to resolve this matter.
Again our apologies for the communication breakdown.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Mr. [redacted],With all due respect, your internet advertising is indeed deceptive. The sales price listed is the "Internet Price". The advertising states that the rebates are included. However, one only later finds out that in order to get to the sales price one must...-be an employee of Chase bank...AND...-be an employee of USAA...AND-be a current Honda owner...AND...-be a current Mazda owner...AND...-be current or recently discharged active duty military...AND...-and have a trade in bonus....(which cannot be combined with other rebates)As the segment of the population that actually qualifies for all of the rebates to get the the "Internet Price" is exceedingly small or nonexistent, the "Internet Price" is at the very least misleading.
Regards,
[redacted]
I want to thank Mr [redacted] for pointing out an error in our internet pricing matrix while unintentional the error was made.
Jake Sweeney Mazda would not intentionally advertise inconsistent pricing so thanks again to Mr. [redacted].
I want to also apologize to Mr. [redacted] for the error and ensure him...
it will be corrected.
Mazda Service Manager [redacted] will reach out to Mr. [redacted] to explain and apologize for the confusing.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a...
future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I am still waiting to have them contact me to let me know when I am able to pick up the ipod nano. I would appreciate a phone call from them to wrap this up.
Regards,
[redacted]
have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]As of this date, September 26, 2016, I have not by contacted by Jake Sweeney nor have I received a refund.
Regards,
[redacted]
Jake Sweeney appreciates Mr. [redacted]'s concern but disagrees with his contention..A tab directly below the listed price directs the potential customer to review the various incentives and their availability.Jake Sweeney has been a trusted member of the Greater Cincinnati business community for 97 years and does not intentionally deceive its client base..Sincerely,[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have...
reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. At this point, I just want my $1000 deposit refunded to me so I can look for a car with a different dealership. Thank you.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer...
I reviewed appear below.
I was gontacted by the sales manager who left a voice mail on my cell phone. He indicated that he would be out of town for the next few days. I was also out of town last week and only arrived back Sat 1/10/2015. I returned his call on Monday 1/12/2015 and left a voice mail on his line. I have not been contacted since.
Regards,
[redacted]
Jake Sweeney believes the question of before or after tax was a misunderstanding related to a language barrier between us and the customer.The $18,number is a very aggressive discount and represents an excellent value.$17,is absolutely our of the question.Jake Sweeney is prepared to honor the $18,number if the vehicle remains availableThank you, [redacted]
My understanding is the issue is resolvedThank you
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is somewhat satisfactory to me Yes I now have a license plate and they have finally paid off my old loan However, I still have never heard back from the president that I e-mailed and left a voice mail with, nor did I receive any complimentary services for my headache with these issues I will never return to this dealership or refer anyone I know there This has been resolved because I have spent MY time making phone calls and resolving it myself The company did nothing extra to take care of me, the consumer! Regards, [redacted] **
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I was gontacted by the sales manager who left a voice mail on my cell phone He indicated that he would be out of town for the next few days I was also out of town last week and only arrived back Sat 1/10/ I returned his call on Monday 1/12/and left a voice mail on his line I have not been contacted since Regards, [redacted] ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
I am fully aware of the amount of time it takes as it has been weeksPlease do not patronize me as if I'm being impatient and I'm upset about the duration of the processMy issue is that your employees have been ignoring my calls and voicemails as well as my claim adjuster's phone calls and emailsI even called you today Mr*** and rather than respond to my phone call, you respond to this complaint I made as if I'm being unreasonable about the customer service being shown by your employeesAnd I was informed by *** today that you all were under the impression that I was expecting a cash refund which is not the caseI need the documentation of how much is being refunded to send to my claims adjusterWhich he said he can provide me with todayI truly hope that is the case because would you want to pay for a vehicle you can't drive anymore? I wouldn't be as upset as I am, if your staff was actually contacting me like they promised they would
To Whom it may ConcernMs*** is aware of the cancellation process she was informed several weeks ago it would take 4-weeks to complete.Ms*** spoke to Mazda Finance Manager *** *** this morning and he reiterated the above.It is not within Jake Sweeney's power to speed this
process since a third party administers the cancellation.We apologize for any confusing but feel confident our best effort was put forth to comply with Ms Mitchell's request.Sincerely.*** ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Of course you were satisfiedBut I'll accept your response this time because I finally got the information I needed (mind you, only after I filed this complaint) and my claim can finally be submittedI, however, still stand by my comments about no longer doing business with your establishmentThank you, and have a wonderful day
Jake Sweeney Mazda is in the process of replacing the ipod nano.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
1. I have only received one message from Mazda on 1/5/15. It is still on my voicemail. I did return his call the following week but was not contacted after that point. 2. The Internet price represents a deceptive practice as the segment of the population that could actually qualify for all of the rebates is small and excludes the vast majority of potential buyers. 3. I would consider the matter resolved if Mazda immediately and permanently discontinued the misleading advertising.
Regards,
[redacted]
Jake Sweeney believes the question of before or after tax was a misunderstanding related to a language barrier between us and the customer.The $18,400 number is a very aggressive discount and represents an excellent value.$17,000 is absolutely our of the question.Jake Sweeney is prepared to honor...
the $18,400 number if the vehicle remains available. Thank you, [redacted]
Unfortunately [redacted] was off a few days following the birth of his daughter so communication was dropped which we apologize for.
We will be in touch with the client today to arrange an appointment with our Body Shop to resolve this matter.
Again our apologies for the communication breakdown.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Mr. [redacted],With all due respect, your internet advertising is indeed deceptive. The sales price listed is the "Internet Price". The advertising states that the rebates are included. However, one only later finds out that in order to get to the sales price one must...-be an employee of Chase bank...AND...-be an employee of USAA...AND-be a current Honda owner...AND...-be a current Mazda owner...AND...-be current or recently discharged active duty military...AND...-and have a trade in bonus....(which cannot be combined with other rebates)As the segment of the population that actually qualifies for all of the rebates to get the the "Internet Price" is exceedingly small or nonexistent, the "Internet Price" is at the very least misleading.
Regards,
[redacted]
I want to thank Mr [redacted] for pointing out an error in our internet pricing matrix while unintentional the error was made.
Jake Sweeney Mazda would not intentionally advertise inconsistent pricing so thanks again to Mr. [redacted].
I want to also apologize to Mr. [redacted] for the error and ensure him...
it will be corrected.
Mazda Service Manager [redacted] will reach out to Mr. [redacted] to explain and apologize for the confusing.
Sincerely,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a...
future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I am still waiting to have them contact me to let me know when I am able to pick up the ipod nano. I would appreciate a phone call from them to wrap this up.
Regards,
[redacted]
Revdex.com:
I...
have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]As of this date, September 26, 2016, I have not by contacted by Jake Sweeney nor have I received a refund.
Regards,
[redacted]
Jake Sweeney appreciates Mr. [redacted]'s concern but disagrees with his contention..A tab directly below the listed price directs the potential customer to review the various incentives and their availability.Jake Sweeney has been a trusted member of the Greater Cincinnati business community for 97 years and does not intentionally deceive its client base..Sincerely,[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have...
reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. At this point, I just want my $1000 deposit refunded to me so I can look for a car with a different dealership. Thank you.
Regards,
[redacted]
My understanding is the issue is resolved. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer...
I reviewed appear below.
I was gontacted by the sales manager who left a voice mail on my cell phone. He indicated that he would be out of town for the next few days. I was also out of town last week and only arrived back Sat 1/10/2015. I returned his call on Monday 1/12/2015 and left a voice mail on his line. I have not been contacted since.
Regards,
[redacted]