Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
TimePayment employed a third-party asset recovery company to recover the equipment. On April 8, 2015, that company received three (3) of the eleven (11) pieces of equipment that are listed on the Lease Agreement. Those pieces included: (1) Hot Towel Cable, (1) Sterilux XL 110V and (1) DermaPod (which arrived missing important accessories). TimePayment immediately notified [redacted] that several pieces were missing – subsequently, on April 29 2015, the third-party asset recovery company received (1) Combo Cirrus 500. Pieces that remained missing were: (1) Crystal Free Handle, (1) Stool with backrest, (1) ML 400 White, (1) Germicidal Neon Lamp for Sterilux XL, (1) T3 Auxiliary table and (2) Plate and Power Bar 100V. TimePayment considered the missing equipment a loss, and re-sold the pieces that we were able to recover. As previously stated, TimePayment’s method for calculating The Fair Market Value (“FMV”) of the equipment is described in section 5. The FMV is not arbitrary, as it is clearly and accurately described within the terms of the Lease Agreement. As determined by TimePayment, the FMV of the equipment on Agreement No. 32982209 was $3,019.92 (exactly 10% of the aggregate lease payments). In the event that equipment is repossessed or prematurely returned to TimePayment, our Asset Department will attempt to recover the largest possible re-sale profit for that equipment. If we are able to sell the equipment for an amount greater than the FMV, then the FMV amount is deducted from the account’s buyout amount entirely, and the account is credited with the amount that we collected in excess of the FMV. If we are not able to recover an amount greater than the FMV, then the FMV amount is still deducted from your buyout entirely, but no additional credits are due to the account (as was the case with Agreement No. 32982209 for [redacted]). The benefit to the Lessee in returning the equipment, is that you are no longer responsible for paying the FMV of the equipment – that amount is deducted from your account’s buyout amount, once the equipment is returned to TimePayment. You will, however, remain responsible for any remaining lease term obligations, as well as all open, unpaid invoices. We sincerely apologize if you feel as though our collection efforts have been harassing or threatening, as this is not our intention. We urge you to contact our Lessee Relations Department at our toll-free number, to make payment arrangements.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
[1. The representative told me over the phone when I called them about the "overlooked" account. I was only stating what I was told. That was her words not mine.2. Another representative told me over the phone that I would be credited for the past insurance waiver fees. Your company has a way of telling lies to get a customer to pay more money. Along with the emails you are stating, I also called your company 10+ times.3. Please send me proof emails or phone messages showing that you tried calling me at all in 2014, you stating you tried contacting me "9" times about my account is ridiculous. No letters were sent either. If you typed it, you didn't mail it. My mail carrier has been excellent. 4. You never addressed the rude customer service.5. You never addressed the removal of the negative credit reporting while waiting on an accurate response from your company.If you will not refund the waiver fees, the removal of the negative credit reporting will be fair way to solve this matter.
Regards,
[redacted]
TimePayment values its customers and we sincerely apologize for any negative experience you may have had. Please be advised that your account has been closed as paid in full, and the credit bureaus will be updated to reflect same. TimePayment will also request that the credit bureaus...
remove any negative marks. Please note you will receive further confirmation of these actions by mail.
TimePayment Corp.'s records indicate that we sent an electronic Universal Data Form to [redacted] and [redacted] on July 9, 2015 requesting that they delete the TimePayment trade line from your personal credit report. Please allow a reasonable amount of time for the Credit Bureaus to update their database. You may contact the Credit Bureaus directly with any questions relating to their trade line deletion process. We apologize for any inconvenience, and it is our sincere hope that this matter has been remedied to your satisfaction.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
The documents were received by fraud department on 2/12/2016 at 9:58 am, delivered via [redacted] signature required delivery. I understand that it can take up to 30 days for Time Payment Corp to make a decision but has taken them too long to even acknowledge that the case is being worked on. I had to call numerous times and leave several messages before anyone returned my call. The investigator was out of the office and no reference of that information was mentioned. It is not the fault of the investigator, it is the disorganization of this company and the lack of due diligence is evident that their business model is very poor. This company has done nothing thus far to revolve the problem and I certainly hope that they will finalize their investigation soon so the fraud can be removed from my record and my credit report.
Regards,
[redacted]
TimePayment would like to take this opportunity to clarify the terms of the Non-Cancelable Commercial Equipment Lease Agreement (“Agreement”), referenced in your complaint. As an initial matter, you did not sign the Agreement on behalf of the Lessee (“[redacted].”), nor as a personal...
guarantor. For this reason, your personal credit will not be affected by missed or late payments. Please be advised that, in accordance with section 3 of the Agreement, the personal credit of only the personal guarantor will be affected by late or missed payments. To address your concerns related to the “non-cancelable” nature of the Agreement – please be aware that the Agreement only remains non-cancelable for the requisite lease term (which, in this case, was the first 60 months). On February 18, 2014, TimePayment mailed an “End of Term Warning Letter” to the billing address that we have on file for this account. That letter reminded the Lessee that there were two (2) months remaining on the initial term of the Agreement, and it summarized the End of Lease Term options (as explained in section 5 of the Agreement). For your review, I have attached copies of the Agreement, as well as the letter referenced herein. As stated in the Agreement, and in the End of Lease Term Warning Letter, when the Lessee did not return the equipment to TimePayment, and the Lessee did not purchase the equipment for the Fair Market Value, the Agreement continued billing on a month-to-month basis. The Agreement could have been cancelled at any time thereafter, by returning the equipment or purchasing it for the Fair Market Value. In accordance with the terms of the Agreement, TimePayment is under no obligation to close the account for payments already received, as the Lessee has not exercised one of the End of Lease Term Options outlined in the Agreement. However, in the spirit of compromise, we will agree to close the account, as is. We sincerely hope that our response has clarified the Agreement’s terms, and satisfied your desired resolution.
Review of this account indicates that your personal information was submitted to our company via a credit application on our website on December 10, 2015. TimePayment approved the application, based on our credit review, and sent the lease documents via email to be completed and signed...
electronically. The Lease Agreement was signed and returned to us (electronically) on December 11, 2015. TimePayment then paid the equipment vendor, [redacted] for the equipment and commenced the Lease. We understand that you are claiming that you did not submit this credit application, or sign the Lease Agreement. In order for TimePayment to thoroughly investigate this claim of identity theft, we do need for you to complete the Forgery Questionnaire that was sent to you previously. For your convenience, I have attached copies of the Forgery Questionnaire and the Lease Agreement hereto. Please complete the Questionnaire and return it to TimePayment’s Legal Resolutions Department at your earliest convenience. Once received, we will commenced an investigation into your claim, which may take up to 30 days to complete.
TimePayment has had the opportunity to review the account referenced in your complaint, and it appears that you have spoken with several TimePayment representatives, regarding this matter. As has been previously explained - while we understand that you are experiencing issues with the security...
equipment that is installed in your home, TimePayment has no right, title or interest in the equipment. The contract that TimePayment bills you for each month is an Alarm Monitoring Agreement for security monitoring services, which are provided by a third-party company ([redacted] Security d/b/a [redacted] Monitoring). TimePayment did not provide the equipment that is installed in your home, nor do we own it. On July 1, 2015, [redacted] signed an Alarm Monitoring Agreement (copy attached, for your review) with a company called [redacted] Security Systems of the SE, Inc. (“[redacted]”). Pursuant to sections 4 (“Term of Agreement”) and 12 (“Indemnity/Waiver of Subrogation Rights; Assignments and Delegation”), [redacted] had the right to assign their collection rights under the contract to another company. TimePayment took assignment of [redacted]’s collection rights under the contract on July 7, 2015. Section 12 specifically states that [redacted] had the right to sell, transfer, encumber or assign its right, title and interest in the monthly monitoring service fees owed under the contract, to another company. It further states that any company which takes assignment (TimePayment, in this case) may bill and collect the monthly monitoring service fees, but that the “Assignee” has no right, title or interest in the Communication Unit (the security system), nor does the Assignee have any service or maintenance obligations with regard to the security system, nor does the Assignee have any responsibility for the selection or satisfactory performance of the security system or alarm monitoring service. To summarize, TimePayment’s only role in this transaction is to collect your monthly alarm service monitoring fee. We are not able to assist with any equipment or service-related issues. We urge you to contact the original equipment vendor which installed the system in your home, or another third-party company in your area for assistance. We apologize that we cannot be of further assistance in this matter.
TimePayment is in receipt of your complaint regarding Lease Agreement number [redacted]. Our records indicate that [redacted] signed a Non-Cancelable Commercial Equipment Lease Agreement on October 18, 2010 for a period of 48 months. In your complaint, you have indicated that, in October of 2014, you...
contacted TimePayment Corp. to request the “final payoff” amount on the account. Your complaint asserts that a TimePayment representative informed you, at that time, that (after your initial 48-month lease term ended), you could pay the Fair Market Value of the equipment over a period of months. You have claimed that, despite making five (5) extra monthly payments (in addition to the required 48 monthly payments), TimePayment Corp. has refused to apply those toward the Fair Market Value of the equipment and has, instead, considered them to be “rental payments”. On August 12, 2014, TimePayment mailed you a letter outlining your end of lease term options. That letter stated: “This letter is to inform you that there are two months remaining on the initial term of your agreement. In accordance with the terms of your agreement, you have the following options at the end of the initial agreement term: (1) you can promptly return the equipment, in good condition, except for ordinary wear and tear, to us by the end of the initial term of the contract (20-Oct-2014) or (2) you can extend the agreement under the terms and conditions stated in the agreement on a month-to-month basis until such time as you give written notice that you elect to terminate the agreement at least 30 days prior to such termination and you return the equipment to us or (3) you can purchase the equipment for the fair market value as quoted by us at the time of termination plus any applicable taxes.” I have attached a copy of this letter, as well as the Lease Agreement, for your review.The information provided in the End of Lease Term letter is also stated in section 5 (“End of Lease Term”) of the Lease Agreement that [redacted] signed. Our records indicate that, on October 27, 2014 you called our Customer Service Department and spoke with [redacted] - at that time, you requested a “Buyout Quote”. [redacted] informed you that, to the keep the equipment, the Buyout amount was about $2,300 – the total of the Fair Market Value of the Equipment, and the open invoices on your account at that time. Our records do not indicate that [redacted], or any other representatives of TimePayment Corp., informed you that you could pay the Fair Market Value of the equipment over several months. As stated in the Lease Agreement, and in the End of Lease letter that was mailed to you, unless you returned the equipment or paid the Fair Market Value of the equipment, the Lease would continue on a month-to-month basis until one of those two things occurred. To date, you still have not returned the equipment or paid the Fair Market Value of the equipment – which is why the account remains in “Month-to-Month Rental” status. For the reasons listed herein, it is TimePayment’s position that all invoices on your account have been billed accurately and in accordance with the terms of your Lease. Currently, the true buyout amount on this account (to keep the equipment) is $2,825.08. However, we have had the opportunity to review your account and, because of your timely payment history, we will agree to close the account for payments already received. Please be advised that this is being done purely in the spirit of compromise, and in an effort to amicably resolve this dispute. Thank you for the opportunity to review this matter – we sincerely hope that this dispute has been remedied to your satisfaction.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. I have sent a certificate to [redacted] showing proof of Time payment listed as loss payee for those months without a lapse of coverage. I spoke to her on Friday March 4,2014 by email and she at first told me the documents were not acceptable, after I pointed out to her that Time Payment was listed as loss payee in the description she said that it was acceptable. Please speak to her about this. I am confident this proves full coverage without any lapse, I am not confident enough to go back to auto-pay in that I feel the company does not want to notify customers of any possible breach of terms so that they may sneak these charges in.
[If you are rejecting the business's response please enter your rejection comments here.]
Regards,
[redacted]
TimePayment would like to take this opportunity to clarify our role in this transaction, and to provide explanations for some of the confusion outlined in your complaint. As an initial matter, please be advised that TimePayment Corp. [redacted] Financial LLC and [redacted] are three (3)...
completely separate companies. We do not share employees, profits, offices or anything else. TimePayment's only role in the transaction was that of a finance lessor (as is more thoroughly described under UCC 2A). We purchased the equipment from the equipment vendor, at your request, to lease back to your for a mutually-agreed-upon monthly amount. On October 15, 2015, TimePayment received your electronic credit application from the independent broker company, [redacted]. Your application was approved and the Non-Cancelable Commercial Equipment Lease Agreement (“Lease”) was sent to you, via email, on October 21, 2015. You reviewed the document, signed and returned it to TimePayment on the same day. I’ve attached a copy of the Lease, as well as the electronic record tracking document, for your review. In accordance with the Lease, [redacted], as the Lessee, entered into a non-cancelable agreement for the leasing of commercial lighting equipment on November 5, 2015. You, as well as another individual, signed on behalf of the Lessee, and as Personal Guarantors. Per the Lease, you agreed to submit 33 monthly payments of $146.79 (plus applicable taxes and fees) for the leasing of the equipment that is described in greater detail on page 4 of the Lease. Prior to paying the equipment vendor, [redacted], for the equipment and commencing the Lease, TimePayment conducted a recorded verification telephone call with you on October 21, 2015 – during which, you confirmed that you understood the terms of the Lease that you had signed. At no time during that telephone call did you dispute the terms of the Lease. On November 5, 2015, you completed a second recorded verification telephone call (with [redacted]), during which you confirmed that you had received the equipment and were satisfied with it – furthermore, you again confirmed your understanding of the Lease terms, without dispute. On October 21, 2015, TimePayment mailed you a copy of the Lease, accompanied by a welcome letter, which urged you to contact us should the enclosed not be your understanding of the contract that you had signed. On November 10, 2015 TimePayment mailed another letter, summarizing the terms of the Lease and urging you to review these terms and contact us with any questions. At no time thereafter did TimePayment receive a telephone call from you, indicating that you had not understood the terms that you signed for. Copies of both letters are attached, for your review. It is TimePayment’s position that you were provided ample time to review the terms of the Lease and decide not to proceed, if you were not satisfied. You elected to sign the Lease, and complete the two (2) recorded verification telephone calls in order to commence the Lease. Further, you accepted delivery of the equipment, and have benefited from, and used, the equipment for more than a year. You have ratified the Lease by submitting 10 of the requisite 33 monthly payments, to date. The reason that you are not receiving monthly billing statements, is that you elected to have your account setup on automatic payments. If you would rather receive monthly statements, then you may change your payment election by logging into your online account, or by contacting our Lessee Relations Department at our toll-free telephone number. Please be advised that a $5 statement fee will be billed to your account for each statement that is mailed. Our records indicate that you called our Lessee Relations Department on September 15, 2016 to discuss several of the questions and concerns mentioned in your complaint, and that the representative whom you spoke with provided accurate responses to each, as well as provided you with information for setting up your online account. To reiterate the details of that conversation, please be advised that the contract that you have entered into with TimePayment is a Lease Agreement, and not a loan. You had the option to purchase the equipment for the retail value, prior to signing the Lease – however, you elected not to purchase the equipment, and to lease it from TimePayment instead. As such, the original retail value of the equipment is irrelevant to the amount that is owed to TimePayment under the terms of the Lease. In response to your request for full disclosure, your current monthly bill is comprised of the following: base monthly payment: $146.79; Sales tax: $13.51; Property tax: $6.43; Loss or Destruction Waiver fee: $17.00 – your total monthly payment due is currently $183.73. This amount does not include any collection fees that may be applied to the account for things such as late or bounced payments. It is our sincere hope that our response to your complaint has clarified any confusion with regard to your TimePayment Account. If you do decide to retain and attorney with regard to this account (as stated in your complaint), then please provide us with their contact information so that our in-house Legal Department may correspond directly with them.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
I appreciate the response first of all. The agreement that I entered was for me to purchase the equipment after the lease is over. I remember talking to [redacted] from [redacted] about that. It even states that in the lease agreement under the payment terms section which also says that i'm obligated to pay what is stated in the schedule of payments and can buy the equipment after the lease is over for the fair market value of $440.37 which does not exceed 3 months worth of monthly payments. I see why they are saying that, but the fact that they were unwilling to show a monthly statement online and are extremely hard to reach is very shady. Please understand, as a consumer, where I am coming from and why I am frustrated. I will be taking action to finishing this "lease" as soon as humanly possible.
Regards,
[redacted]
As previously stated, TimePayment received your electronic credit application from an independent equipment vendor. As such, we must first investigate the matter before being able to definitively determine whether or not identity theft has occurred. Once the Forgery Questionnaire is received by our Legal Resolutions Department, it will be assigned-to (and investigated-by) a representative. You will receive a letter, once the investigation has commenced, and may contact the representative assigned to your account with any questions, or for updates. You will receive another letter at the conclusion of the investigation, informing you of the findings and outcome. We appreciate your patience and cooperation during this process.
As Ms. [redacted]’s investigation conclusion letter stated, TimePayment never authorized the return of the leased equipment to [redacted], Inc. TimePayment Corp. is the rightful owner of the equipment, and was not informed of any issues or plan for return, prior to the date that you claim to have shipped the equipment back to the vendor. Returning the equipment early does not void or nullify the Lease Agreement – however, if the equipment is returned early, then it needs to be shipped to TimePayment in Burlington, Massachusetts. TimePayment is not in possession of the equipment on your Lease Agreement, nor have we received confirmation from [redacted] Inc. that they are in possession of the equipment. It has been confirmed that you did receive equipment in connection with the Lease Agreement, and that TimePayment purchased that equipment on your behalf, in order to lease it back to you. If you returned the equipment to any company other than TimePayment Corp., then you have breached the contract (see section 23, "Ownership"), and you are responsible for locating and recovering the equipment. As Ms. [redacted] explained in your telephone conversation yesterday, if you are able to locate the equipment that was provided to you at the commencement of the Lease Agreement, and reach an agreement for an equipment exchange with [redacted] Inc., then we will agree to facilitate the equipment exchange paperwork. Until you are able to locate the equipment that was provided to you in connection with the Lease Agreement, TimePayment cannot assist in facilitating an exchange. We encourage you to contact [redacted], Inc. and/or any company that may have received the equipment that you claim to have returned in May. Please keep Ms. [redacted] updated on any developments with regard to locating and exchanging the equipment.
TimePayment’s records reflect an abundance of correspondence between yourself and TimePayment representatives since the Lease commenced. Most recently, you submitted an inquiry to TimePayment through our online portal, requesting to know the buyout amount on your account. A representative replied...
to your inquiry, informing you of how to access the buyout amount, via the online portal. You then paid the buyout amount of $508.94 (today), and called to confirm that it had been received. TimePayment representative, [redacted], confirmed that the buyout payment was received and that the account is in the process of being closed. TimePayment does not provide insurance of any kind, as we are a finance lessor. If the “insurance” to which you are referring is the Loss or Destruction Waiver Fee, then the fee is stopped automatically at the time that the account is closed. Please allow this to serve as confirmation that your buyout payment has been received and that no further payments are due. Be advised that, because the buyout payment was just received today, the account has not closed yet. The account closure should be completed within the next 5 business days. Please do not hesitate to contact our Customer Service Department with any further questions or concerns related to the account.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
Yesterday I replied to this complaint saying that I accepted the comment from TimePaymentCorp saying that as long as I did not receive any more messages from them I would be happy, and had the complaint closed. However today I received the following message from TPC saying the following: Dear [redacted]:Your account has been referred to our Collections Department for handling. I would like to try to resolve this matter before additional fees, if appropriate, are assessed to your account.You executed our standard Non-Cancelable Lease Agreement. Prior to funding this Agreement, our Credit Department verified with you that the equipment was installed and in good working order, as well as that material terms and conditions of this Agreement.TimePayment is only a financing source. Any problems you may have with the equipment, or with any service associated with it, are between you and the dealer from whom you acquired the equipment. Any such problems do not excuse your obligation to pay TimePayment under the terms of the Agreement you entered into with us. Also, our Agreement has an agency disclaimer which states clearly that the dealer has no authority to waive or alter the terms of the lease and any representations made by the dealer shall in no way affect the rights and obligations set forth in the lease.Please contact me immediately to resolve this matter.Sincerely,[redacted]Collections Representative###-###-####, Extension [redacted] Needless to say, TimePaymentCorp lied to me when they said that the account was closed and no payments are due. I am still receiving collection notices and I want them to stop right now. As a result, I am officially rejecting their message until we get this matter resolved. Please help me in getting this taken care of. Sincerely,[redacted]
TimePayment would like to take this opportunity to address your complaint, and better explain our role in this transaction. As an initial matter, please be advised that no representatives of TimePayment visited your home. TimePayment is a finance lessor, as is more thoroughly described under UCC 2A....
We do not engage-in door-to-door sales or solicitations. TimePayment’s role in this transaction was solely that of an Assignee, as is described in section 12 on page 2 of the Alarm Monitoring Agreement (“Agreement”). Records indicate that you signed the Agreement with a representative of a company called [redacted]. d/b/a [redacted] on January 12, 2016. [redacted] subsequently assigned the right to collect this Agreement’s monthly payments to TimePayment after it had already been signed. Pursuant to section 12, TimePayment (“Assignee”) purchased all of the rights under the Agreement, but none of the obligations. As just the Assignee, TimePayment does not monitor your security system or supply services. Your alarm system is monitored by a company called [redacted]. TimePayment’s only role is to bill you monthly for the monitoring services, which are provided by [redacted]. Unfortunately, because no representatives of TimePayment were present at the time that you signed the Agreement, we are not able to comment on any statements that may or may not have been made during that meeting. By signing the Monitoring Acceptance Form, you confirmed that you understood the terms that you signed-for, and that no written or verbal alteration of the Agreement is valid. TimePayment relied on your representation that you had willfully entered into the Agreement, and purchased the collection rights from [redacted]. When TimePayment received your formal misrepresentation claim in March, we forwarded a copy of it to [redacted] at [redacted]. Mr. [redacted] maintains that no misrepresentation occurred with regard to the Agreement, and that you were provided with the requisite 3-day right to rescind (copy attached). When you did not elect to cancel the transaction within the allotted 3 business-day time period, the Assignment was transferred to TimePayment. We sincerely apologize that we are not able to further assist in this matter, but our knowledge of events which occurred prior to our company’s involvement in the transaction is limited. To further discuss any miscommunication that may have occurred during your meeting with a representative of [redacted], we encourage you to reach-out to that company directly at [redacted].
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
I am disappointed in the poor handling of this case. The investigator has not been out of the office since I submitted the claim and on her voice mail, it does not reflect that she is out of the office or that she will be back on February 29, 2016. I had asked to speak to someone else, and was told that [redacted] was in charge of this case, therefore, I was told to leave a message. I left numerous messages and no one ever got back to me. I am definitely requesting that the fraudulent account be closed. The equipment should be confiscated and lease be terminated immediately. Time payment did not do their due diligence, fraud was committed against me, and the broker that took this fraudulent application,knowingly, still represents Time Payment Corp. [redacted] (vendor code [redacted]) should be terminated for lack of due diligence by not verifying any of the information on such as application. Mr. [redacted] created the application and although there is no direct evidence that he may have forged the signature himself to benefit him in form of a large commission, it is definitely a possibility. [redacted] or [redacted] were the only two individuals that could have created such fraudulent crime.A police report was filed, an affidavit of fraud was submitted to time payment corp and specimens of my signatures were notarized and also submitted to time payment corp as well as federal issued government ID's to match signatures. I also have contacted the office of the Attorney General of the state of Massachusetts to file a complaint against Time Payment Corp for their involvement in the fraud against me. I am now requesting that all accounts held my Time Payment Corp be terminated and removed from my credit report, mainly in part for the lack of good faith and neglect of due diligence as well as lack of speed in resolving this matter. This should have never happened, and Time Payment Corp needs to own up to their mistake. I don't want anything to do with this company. I will not seek prosecution if Time Payment Corp agrees to close all accounts where my name and credit is being affected. After the accounts are closed and I have receipt of such, I will most definitely sign a release if Time Payment Corp requests it, to ensure that I will not seek prosecution and case will be dropped. This all could be resolved in a rapid manner without any repercussions to all parties.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
Regards,
[redacted]
TimePayment employed a third-party asset recovery company to recover the equipment. On April 8, 2015, that company received three (3) of the eleven (11) pieces of equipment that are listed on the Lease Agreement. Those pieces included: (1) Hot Towel Cable, (1) Sterilux XL 110V and (1) DermaPod (which arrived missing important accessories). TimePayment immediately notified [redacted] that several pieces were missing – subsequently, on April 29 2015, the third-party asset recovery company received (1) Combo Cirrus 500. Pieces that remained missing were: (1) Crystal Free Handle, (1) Stool with backrest, (1) ML 400 White, (1) Germicidal Neon Lamp for Sterilux XL, (1) T3 Auxiliary table and (2) Plate and Power Bar 100V. TimePayment considered the missing equipment a loss, and re-sold the pieces that we were able to recover. As previously stated, TimePayment’s method for calculating The Fair Market Value (“FMV”) of the equipment is described in section 5. The FMV is not arbitrary, as it is clearly and accurately described within the terms of the Lease Agreement. As determined by TimePayment, the FMV of the equipment on Agreement No. 32982209 was $3,019.92 (exactly 10% of the aggregate lease payments). In the event that equipment is repossessed or prematurely returned to TimePayment, our Asset Department will attempt to recover the largest possible re-sale profit for that equipment. If we are able to sell the equipment for an amount greater than the FMV, then the FMV amount is deducted from the account’s buyout amount entirely, and the account is credited with the amount that we collected in excess of the FMV. If we are not able to recover an amount greater than the FMV, then the FMV amount is still deducted from your buyout entirely, but no additional credits are due to the account (as was the case with Agreement No. 32982209 for [redacted]). The benefit to the Lessee in returning the equipment, is that you are no longer responsible for paying the FMV of the equipment – that amount is deducted from your account’s buyout amount, once the equipment is returned to TimePayment. You will, however, remain responsible for any remaining lease term obligations, as well as all open, unpaid invoices. We sincerely apologize if you feel as though our collection efforts have been harassing or threatening, as this is not our intention. We urge you to contact our Lessee Relations Department at our toll-free number, to make payment arrangements.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
[1. The representative told me over the phone when I called them about the "overlooked" account. I was only stating what I was told. That was her words not mine.2. Another representative told me over the phone that I would be credited for the past insurance waiver fees. Your company has a way of telling lies to get a customer to pay more money. Along with the emails you are stating, I also called your company 10+ times.3. Please send me proof emails or phone messages showing that you tried calling me at all in 2014, you stating you tried contacting me "9" times about my account is ridiculous. No letters were sent either. If you typed it, you didn't mail it. My mail carrier has been excellent. 4. You never addressed the rude customer service.5. You never addressed the removal of the negative credit reporting while waiting on an accurate response from your company.If you will not refund the waiver fees, the removal of the negative credit reporting will be fair way to solve this matter.
Regards,
[redacted]
TimePayment values its customers and we sincerely apologize for any negative experience you may have had. Please be advised that your account has been closed as paid in full, and the credit bureaus will be updated to reflect same. TimePayment will also request that the credit bureaus...
remove any negative marks. Please note you will receive further confirmation of these actions by mail.
TimePayment Corp.'s records indicate that we sent an electronic Universal Data Form to [redacted] and [redacted] on July 9, 2015 requesting that they delete the TimePayment trade line from your personal credit report. Please allow a reasonable amount of time for the Credit Bureaus to update their database. You may contact the Credit Bureaus directly with any questions relating to their trade line deletion process. We apologize for any inconvenience, and it is our sincere hope that this matter has been remedied to your satisfaction.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
The documents were received by fraud department on 2/12/2016 at 9:58 am, delivered via [redacted] signature required delivery. I understand that it can take up to 30 days for Time Payment Corp to make a decision but has taken them too long to even acknowledge that the case is being worked on. I had to call numerous times and leave several messages before anyone returned my call. The investigator was out of the office and no reference of that information was mentioned. It is not the fault of the investigator, it is the disorganization of this company and the lack of due diligence is evident that their business model is very poor. This company has done nothing thus far to revolve the problem and I certainly hope that they will finalize their investigation soon so the fraud can be removed from my record and my credit report.
Regards,
[redacted]
TimePayment would like to take this opportunity to clarify the terms of the Non-Cancelable Commercial Equipment Lease Agreement (“Agreement”), referenced in your complaint. As an initial matter, you did not sign the Agreement on behalf of the Lessee (“[redacted].”), nor as a personal...
guarantor. For this reason, your personal credit will not be affected by missed or late payments. Please be advised that, in accordance with section 3 of the Agreement, the personal credit of only the personal guarantor will be affected by late or missed payments. To address your concerns related to the “non-cancelable” nature of the Agreement – please be aware that the Agreement only remains non-cancelable for the requisite lease term (which, in this case, was the first 60 months). On February 18, 2014, TimePayment mailed an “End of Term Warning Letter” to the billing address that we have on file for this account. That letter reminded the Lessee that there were two (2) months remaining on the initial term of the Agreement, and it summarized the End of Lease Term options (as explained in section 5 of the Agreement). For your review, I have attached copies of the Agreement, as well as the letter referenced herein. As stated in the Agreement, and in the End of Lease Term Warning Letter, when the Lessee did not return the equipment to TimePayment, and the Lessee did not purchase the equipment for the Fair Market Value, the Agreement continued billing on a month-to-month basis. The Agreement could have been cancelled at any time thereafter, by returning the equipment or purchasing it for the Fair Market Value. In accordance with the terms of the Agreement, TimePayment is under no obligation to close the account for payments already received, as the Lessee has not exercised one of the End of Lease Term Options outlined in the Agreement. However, in the spirit of compromise, we will agree to close the account, as is. We sincerely hope that our response has clarified the Agreement’s terms, and satisfied your desired resolution.
Review of this account indicates that your personal information was submitted to our company via a credit application on our website on December 10, 2015. TimePayment approved the application, based on our credit review, and sent the lease documents via email to be completed and signed...
electronically. The Lease Agreement was signed and returned to us (electronically) on December 11, 2015. TimePayment then paid the equipment vendor, [redacted] for the equipment and commenced the Lease. We understand that you are claiming that you did not submit this credit application, or sign the Lease Agreement. In order for TimePayment to thoroughly investigate this claim of identity theft, we do need for you to complete the Forgery Questionnaire that was sent to you previously. For your convenience, I have attached copies of the Forgery Questionnaire and the Lease Agreement hereto. Please complete the Questionnaire and return it to TimePayment’s Legal Resolutions Department at your earliest convenience. Once received, we will commenced an investigation into your claim, which may take up to 30 days to complete.
TimePayment has had the opportunity to review the account referenced in your complaint, and it appears that you have spoken with several TimePayment representatives, regarding this matter. As has been previously explained - while we understand that you are experiencing issues with the security...
equipment that is installed in your home, TimePayment has no right, title or interest in the equipment. The contract that TimePayment bills you for each month is an Alarm Monitoring Agreement for security monitoring services, which are provided by a third-party company ([redacted] Security d/b/a [redacted] Monitoring). TimePayment did not provide the equipment that is installed in your home, nor do we own it. On July 1, 2015, [redacted] signed an Alarm Monitoring Agreement (copy attached, for your review) with a company called [redacted] Security Systems of the SE, Inc. (“[redacted]”). Pursuant to sections 4 (“Term of Agreement”) and 12 (“Indemnity/Waiver of Subrogation Rights; Assignments and Delegation”), [redacted] had the right to assign their collection rights under the contract to another company. TimePayment took assignment of [redacted]’s collection rights under the contract on July 7, 2015. Section 12 specifically states that [redacted] had the right to sell, transfer, encumber or assign its right, title and interest in the monthly monitoring service fees owed under the contract, to another company. It further states that any company which takes assignment (TimePayment, in this case) may bill and collect the monthly monitoring service fees, but that the “Assignee” has no right, title or interest in the Communication Unit (the security system), nor does the Assignee have any service or maintenance obligations with regard to the security system, nor does the Assignee have any responsibility for the selection or satisfactory performance of the security system or alarm monitoring service. To summarize, TimePayment’s only role in this transaction is to collect your monthly alarm service monitoring fee. We are not able to assist with any equipment or service-related issues. We urge you to contact the original equipment vendor which installed the system in your home, or another third-party company in your area for assistance. We apologize that we cannot be of further assistance in this matter.
TimePayment is in receipt of your complaint regarding Lease Agreement number [redacted]. Our records indicate that [redacted] signed a Non-Cancelable Commercial Equipment Lease Agreement on October 18, 2010 for a period of 48 months. In your complaint, you have indicated that, in October of 2014, you...
contacted TimePayment Corp. to request the “final payoff” amount on the account. Your complaint asserts that a TimePayment representative informed you, at that time, that (after your initial 48-month lease term ended), you could pay the Fair Market Value of the equipment over a period of months. You have claimed that, despite making five (5) extra monthly payments (in addition to the required 48 monthly payments), TimePayment Corp. has refused to apply those toward the Fair Market Value of the equipment and has, instead, considered them to be “rental payments”. On August 12, 2014, TimePayment mailed you a letter outlining your end of lease term options. That letter stated: “This letter is to inform you that there are two months remaining on the initial term of your agreement. In accordance with the terms of your agreement, you have the following options at the end of the initial agreement term: (1) you can promptly return the equipment, in good condition, except for ordinary wear and tear, to us by the end of the initial term of the contract (20-Oct-2014) or (2) you can extend the agreement under the terms and conditions stated in the agreement on a month-to-month basis until such time as you give written notice that you elect to terminate the agreement at least 30 days prior to such termination and you return the equipment to us or (3) you can purchase the equipment for the fair market value as quoted by us at the time of termination plus any applicable taxes.” I have attached a copy of this letter, as well as the Lease Agreement, for your review.The information provided in the End of Lease Term letter is also stated in section 5 (“End of Lease Term”) of the Lease Agreement that [redacted] signed. Our records indicate that, on October 27, 2014 you called our Customer Service Department and spoke with [redacted] - at that time, you requested a “Buyout Quote”. [redacted] informed you that, to the keep the equipment, the Buyout amount was about $2,300 – the total of the Fair Market Value of the Equipment, and the open invoices on your account at that time. Our records do not indicate that [redacted], or any other representatives of TimePayment Corp., informed you that you could pay the Fair Market Value of the equipment over several months. As stated in the Lease Agreement, and in the End of Lease letter that was mailed to you, unless you returned the equipment or paid the Fair Market Value of the equipment, the Lease would continue on a month-to-month basis until one of those two things occurred. To date, you still have not returned the equipment or paid the Fair Market Value of the equipment – which is why the account remains in “Month-to-Month Rental” status. For the reasons listed herein, it is TimePayment’s position that all invoices on your account have been billed accurately and in accordance with the terms of your Lease. Currently, the true buyout amount on this account (to keep the equipment) is $2,825.08. However, we have had the opportunity to review your account and, because of your timely payment history, we will agree to close the account for payments already received. Please be advised that this is being done purely in the spirit of compromise, and in an effort to amicably resolve this dispute. Thank you for the opportunity to review this matter – we sincerely hope that this dispute has been remedied to your satisfaction.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. I have sent a certificate to [redacted] showing proof of Time payment listed as loss payee for those months without a lapse of coverage. I spoke to her on Friday March 4,2014 by email and she at first told me the documents were not acceptable, after I pointed out to her that Time Payment was listed as loss payee in the description she said that it was acceptable. Please speak to her about this. I am confident this proves full coverage without any lapse, I am not confident enough to go back to auto-pay in that I feel the company does not want to notify customers of any possible breach of terms so that they may sneak these charges in.
[If you are rejecting the business's response please enter your rejection comments here.]
Regards,
[redacted]
TimePayment would like to take this opportunity to clarify our role in this transaction, and to provide explanations for some of the confusion outlined in your complaint. As an initial matter, please be advised that TimePayment Corp. [redacted] Financial LLC and [redacted] are three (3)...
completely separate companies. We do not share employees, profits, offices or anything else. TimePayment's only role in the transaction was that of a finance lessor (as is more thoroughly described under UCC 2A). We purchased the equipment from the equipment vendor, at your request, to lease back to your for a mutually-agreed-upon monthly amount. On October 15, 2015, TimePayment received your electronic credit application from the independent broker company, [redacted]. Your application was approved and the Non-Cancelable Commercial Equipment Lease Agreement (“Lease”) was sent to you, via email, on October 21, 2015. You reviewed the document, signed and returned it to TimePayment on the same day. I’ve attached a copy of the Lease, as well as the electronic record tracking document, for your review. In accordance with the Lease, [redacted], as the Lessee, entered into a non-cancelable agreement for the leasing of commercial lighting equipment on November 5, 2015. You, as well as another individual, signed on behalf of the Lessee, and as Personal Guarantors. Per the Lease, you agreed to submit 33 monthly payments of $146.79 (plus applicable taxes and fees) for the leasing of the equipment that is described in greater detail on page 4 of the Lease. Prior to paying the equipment vendor, [redacted], for the equipment and commencing the Lease, TimePayment conducted a recorded verification telephone call with you on October 21, 2015 – during which, you confirmed that you understood the terms of the Lease that you had signed. At no time during that telephone call did you dispute the terms of the Lease. On November 5, 2015, you completed a second recorded verification telephone call (with [redacted]), during which you confirmed that you had received the equipment and were satisfied with it – furthermore, you again confirmed your understanding of the Lease terms, without dispute. On October 21, 2015, TimePayment mailed you a copy of the Lease, accompanied by a welcome letter, which urged you to contact us should the enclosed not be your understanding of the contract that you had signed. On November 10, 2015 TimePayment mailed another letter, summarizing the terms of the Lease and urging you to review these terms and contact us with any questions. At no time thereafter did TimePayment receive a telephone call from you, indicating that you had not understood the terms that you signed for. Copies of both letters are attached, for your review. It is TimePayment’s position that you were provided ample time to review the terms of the Lease and decide not to proceed, if you were not satisfied. You elected to sign the Lease, and complete the two (2) recorded verification telephone calls in order to commence the Lease. Further, you accepted delivery of the equipment, and have benefited from, and used, the equipment for more than a year. You have ratified the Lease by submitting 10 of the requisite 33 monthly payments, to date. The reason that you are not receiving monthly billing statements, is that you elected to have your account setup on automatic payments. If you would rather receive monthly statements, then you may change your payment election by logging into your online account, or by contacting our Lessee Relations Department at our toll-free telephone number. Please be advised that a $5 statement fee will be billed to your account for each statement that is mailed. Our records indicate that you called our Lessee Relations Department on September 15, 2016 to discuss several of the questions and concerns mentioned in your complaint, and that the representative whom you spoke with provided accurate responses to each, as well as provided you with information for setting up your online account. To reiterate the details of that conversation, please be advised that the contract that you have entered into with TimePayment is a Lease Agreement, and not a loan. You had the option to purchase the equipment for the retail value, prior to signing the Lease – however, you elected not to purchase the equipment, and to lease it from TimePayment instead. As such, the original retail value of the equipment is irrelevant to the amount that is owed to TimePayment under the terms of the Lease. In response to your request for full disclosure, your current monthly bill is comprised of the following: base monthly payment: $146.79; Sales tax: $13.51; Property tax: $6.43; Loss or Destruction Waiver fee: $17.00 – your total monthly payment due is currently $183.73. This amount does not include any collection fees that may be applied to the account for things such as late or bounced payments. It is our sincere hope that our response to your complaint has clarified any confusion with regard to your TimePayment Account. If you do decide to retain and attorney with regard to this account (as stated in your complaint), then please provide us with their contact information so that our in-house Legal Department may correspond directly with them.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
I appreciate the response first of all. The agreement that I entered was for me to purchase the equipment after the lease is over. I remember talking to [redacted] from [redacted] about that. It even states that in the lease agreement under the payment terms section which also says that i'm obligated to pay what is stated in the schedule of payments and can buy the equipment after the lease is over for the fair market value of $440.37 which does not exceed 3 months worth of monthly payments. I see why they are saying that, but the fact that they were unwilling to show a monthly statement online and are extremely hard to reach is very shady. Please understand, as a consumer, where I am coming from and why I am frustrated. I will be taking action to finishing this "lease" as soon as humanly possible.
Regards,
[redacted]
As previously stated, TimePayment received your electronic credit application from an independent equipment vendor. As such, we must first investigate the matter before being able to definitively determine whether or not identity theft has occurred. Once the Forgery Questionnaire is received by our Legal Resolutions Department, it will be assigned-to (and investigated-by) a representative. You will receive a letter, once the investigation has commenced, and may contact the representative assigned to your account with any questions, or for updates. You will receive another letter at the conclusion of the investigation, informing you of the findings and outcome. We appreciate your patience and cooperation during this process.
As Ms. [redacted]’s investigation conclusion letter stated, TimePayment never authorized the return of the leased equipment to [redacted], Inc. TimePayment Corp. is the rightful owner of the equipment, and was not informed of any issues or plan for return, prior to the date that you claim to have shipped the equipment back to the vendor. Returning the equipment early does not void or nullify the Lease Agreement – however, if the equipment is returned early, then it needs to be shipped to TimePayment in Burlington, Massachusetts. TimePayment is not in possession of the equipment on your Lease Agreement, nor have we received confirmation from [redacted] Inc. that they are in possession of the equipment. It has been confirmed that you did receive equipment in connection with the Lease Agreement, and that TimePayment purchased that equipment on your behalf, in order to lease it back to you. If you returned the equipment to any company other than TimePayment Corp., then you have breached the contract (see section 23, "Ownership"), and you are responsible for locating and recovering the equipment. As Ms. [redacted] explained in your telephone conversation yesterday, if you are able to locate the equipment that was provided to you at the commencement of the Lease Agreement, and reach an agreement for an equipment exchange with [redacted] Inc., then we will agree to facilitate the equipment exchange paperwork. Until you are able to locate the equipment that was provided to you in connection with the Lease Agreement, TimePayment cannot assist in facilitating an exchange. We encourage you to contact [redacted], Inc. and/or any company that may have received the equipment that you claim to have returned in May. Please keep Ms. [redacted] updated on any developments with regard to locating and exchanging the equipment.
TimePayment’s records reflect an abundance of correspondence between yourself and TimePayment representatives since the Lease commenced. Most recently, you submitted an inquiry to TimePayment through our online portal, requesting to know the buyout amount on your account. A representative replied...
to your inquiry, informing you of how to access the buyout amount, via the online portal. You then paid the buyout amount of $508.94 (today), and called to confirm that it had been received. TimePayment representative, [redacted], confirmed that the buyout payment was received and that the account is in the process of being closed. TimePayment does not provide insurance of any kind, as we are a finance lessor. If the “insurance” to which you are referring is the Loss or Destruction Waiver Fee, then the fee is stopped automatically at the time that the account is closed. Please allow this to serve as confirmation that your buyout payment has been received and that no further payments are due. Be advised that, because the buyout payment was just received today, the account has not closed yet. The account closure should be completed within the next 5 business days. Please do not hesitate to contact our Customer Service Department with any further questions or concerns related to the account.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
Yesterday I replied to this complaint saying that I accepted the comment from TimePaymentCorp saying that as long as I did not receive any more messages from them I would be happy, and had the complaint closed. However today I received the following message from TPC saying the following: Dear [redacted]:Your account has been referred to our Collections Department for handling. I would like to try to resolve this matter before additional fees, if appropriate, are assessed to your account.You executed our standard Non-Cancelable Lease Agreement. Prior to funding this Agreement, our Credit Department verified with you that the equipment was installed and in good working order, as well as that material terms and conditions of this Agreement.TimePayment is only a financing source. Any problems you may have with the equipment, or with any service associated with it, are between you and the dealer from whom you acquired the equipment. Any such problems do not excuse your obligation to pay TimePayment under the terms of the Agreement you entered into with us. Also, our Agreement has an agency disclaimer which states clearly that the dealer has no authority to waive or alter the terms of the lease and any representations made by the dealer shall in no way affect the rights and obligations set forth in the lease.Please contact me immediately to resolve this matter.Sincerely,[redacted]Collections Representative###-###-####, Extension [redacted] Needless to say, TimePaymentCorp lied to me when they said that the account was closed and no payments are due. I am still receiving collection notices and I want them to stop right now. As a result, I am officially rejecting their message until we get this matter resolved. Please help me in getting this taken care of. Sincerely,[redacted]
TimePayment would like to take this opportunity to address your complaint, and better explain our role in this transaction. As an initial matter, please be advised that no representatives of TimePayment visited your home. TimePayment is a finance lessor, as is more thoroughly described under UCC 2A....
We do not engage-in door-to-door sales or solicitations. TimePayment’s role in this transaction was solely that of an Assignee, as is described in section 12 on page 2 of the Alarm Monitoring Agreement (“Agreement”). Records indicate that you signed the Agreement with a representative of a company called [redacted]. d/b/a [redacted] on January 12, 2016. [redacted] subsequently assigned the right to collect this Agreement’s monthly payments to TimePayment after it had already been signed. Pursuant to section 12, TimePayment (“Assignee”) purchased all of the rights under the Agreement, but none of the obligations. As just the Assignee, TimePayment does not monitor your security system or supply services. Your alarm system is monitored by a company called [redacted]. TimePayment’s only role is to bill you monthly for the monitoring services, which are provided by [redacted]. Unfortunately, because no representatives of TimePayment were present at the time that you signed the Agreement, we are not able to comment on any statements that may or may not have been made during that meeting. By signing the Monitoring Acceptance Form, you confirmed that you understood the terms that you signed-for, and that no written or verbal alteration of the Agreement is valid. TimePayment relied on your representation that you had willfully entered into the Agreement, and purchased the collection rights from [redacted]. When TimePayment received your formal misrepresentation claim in March, we forwarded a copy of it to [redacted] at [redacted]. Mr. [redacted] maintains that no misrepresentation occurred with regard to the Agreement, and that you were provided with the requisite 3-day right to rescind (copy attached). When you did not elect to cancel the transaction within the allotted 3 business-day time period, the Assignment was transferred to TimePayment. We sincerely apologize that we are not able to further assist in this matter, but our knowledge of events which occurred prior to our company’s involvement in the transaction is limited. To further discuss any miscommunication that may have occurred during your meeting with a representative of [redacted], we encourage you to reach-out to that company directly at [redacted].
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
I am disappointed in the poor handling of this case. The investigator has not been out of the office since I submitted the claim and on her voice mail, it does not reflect that she is out of the office or that she will be back on February 29, 2016. I had asked to speak to someone else, and was told that [redacted] was in charge of this case, therefore, I was told to leave a message. I left numerous messages and no one ever got back to me. I am definitely requesting that the fraudulent account be closed. The equipment should be confiscated and lease be terminated immediately. Time payment did not do their due diligence, fraud was committed against me, and the broker that took this fraudulent application,knowingly, still represents Time Payment Corp. [redacted] (vendor code [redacted]) should be terminated for lack of due diligence by not verifying any of the information on such as application. Mr. [redacted] created the application and although there is no direct evidence that he may have forged the signature himself to benefit him in form of a large commission, it is definitely a possibility. [redacted] or [redacted] were the only two individuals that could have created such fraudulent crime.A police report was filed, an affidavit of fraud was submitted to time payment corp and specimens of my signatures were notarized and also submitted to time payment corp as well as federal issued government ID's to match signatures. I also have contacted the office of the Attorney General of the state of Massachusetts to file a complaint against Time Payment Corp for their involvement in the fraud against me. I am now requesting that all accounts held my Time Payment Corp be terminated and removed from my credit report, mainly in part for the lack of good faith and neglect of due diligence as well as lack of speed in resolving this matter. This should have never happened, and Time Payment Corp needs to own up to their mistake. I don't want anything to do with this company. I will not seek prosecution if Time Payment Corp agrees to close all accounts where my name and credit is being affected. After the accounts are closed and I have receipt of such, I will most definitely sign a release if Time Payment Corp requests it, to ensure that I will not seek prosecution and case will be dropped. This all could be resolved in a rapid manner without any repercussions to all parties.
Regards,
[redacted]