Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. Regards,
[redacted] Actually [redacted] took the money from my account. Because there was a error on the first application [redacted]. We did another application [redacted] that was not processed. Husband gave a new card number and the account was not processed. We are tired of going back and forth about this issue. He did what was asked of Time Payment. And all they are doing is giving excuses. And keep re-doing accounts, that don't get processed.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. As long as I do not receive any more notices saying that my payments are past due I will be happy.
Regards,
[redacted]
TimePayment’s records indicate that your account with us was cancelled on September 30, 2016 (the same day that it was set to commence), at the request of the vendor, [redacted].com. Because the account never commenced, it should not be reflected on your credit report. TimePayment will submit a...
Universal Data Form to [redacted], requesting that our tradeline be deleted. We apologize for the inconvenience. Please allow 30 days for the credit bureaus to update their records.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does NOT satisfy my issues and/or concerns in reference to complaint #[redacted]. Timepayment is a fraud and I have already contacted the Attorney Generals office of [redacted] and they will help me along with Lawyer [redacted].
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
TimePayment would like to begin by clarifying that we currently have two (2) Commercial Equipment Lease Agreements with you – copies of both Agreements are attached, for your review. Non-Cancelable Commercial Equipment Lease Agreement No. [redacted] commenced on March 22, 2016, after...
TimePayment received your electronic credit application from an independent broker company called [redacted] LLC. After your credit application was approved, the Lease Agreement was sent to you via email, to review and sign. You placed your electronic signature on the Lease Agreement at 1:32 PM on February 23, 2016. Pursuant to page one (1), box “A” (“Schedule of Payments”), you agreed to submit 57 monthly payments of $407.11 (plus applicable taxes and fees). Additionally, you completed recorded verification telephone call with a representative of [redacted] on March 21, 2016, at which time you confirmed that the terms stated in box A on page one of the Lease, were the terms that you agreed-to. Non-Cancelable Commercial Equipment Lease Agreement No. [redacted] commenced on January 17, 2017, after TimePayment received your electronic credit application from the independent broker company, [redacted] LLC. After your credit application was approved, the Lease Agreement was sent to you via email, to review and sign. You placed your electronic signature on the Lease Agreement at 10:20 AM on January 16, 2017. Pursuant to page one (1), box “A”, you agreed to submit 21 monthly payments of $152.88 (plus applicable taxes and fees). Additionally, you completed verification telephone call with a representative of TimePayment on January 17, 2017, at which time you confirmed that the terms stated in box A on page one of the Lease, were the terms that you agreed-to. Please understand that TimePayment Corp. is a finance lessor, as is more thoroughly described under UCC, Article 2A. As we are not a bank, and this Agreement is not for a loan, there is no interest that is being charged on your accounts. Our only role in the transactions was to purchase equipment of your choosing, from the equipment vendors of your choosing, in order to lease the equipment back to you for the agreed-upon monthly amount. We apologize if the terms of the Lease Agreements were not understood prior to commencement – however, it remains TimePayment’s position that all terms and conditions are clearly stated within the pages of the Agreements. The current buyout amount for account [redacted] is $18,979.21- there are 43 payments remaining. The current buyout amount for account [redacted] is $3,411.61- there are 18 payments remaining. Please be advised that returning the equipment early will not void or nullify the Lease Agreements. In order for the accounts to be closed, all requisite lease payments must be received, and the equipment must either be returned to TimePayment, or purchased for the Fair Market Value, as defined in the End of Lease Term section of the Lease Agreements. If you are no longer willing or able to continue paying on the Lease Agreements, then you may choose to have them transferred to a new Lessee and Personal Guarantor. If a Lease Transfer is something that interests you, please contact our Customer Service Department for additional information on the transfer process. We sincerely hope that our response has clarified any confusion related to your accounts with us. Please do not hesitate to contact us, should you have further questions or concerns.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
Regards,
[redacted]
TimePayment has had the opportunity to review our records for both accounts referenced in your Revdex.com complaint – Accounts [redacted] & [redacted]. Our records indicate that you are claiming that your signature was forged only on Commercial Equipment Lease Agreement No. [redacted]. TimePayment’s Legal...
Resolutions Department received your completed Forgery Questionnaire and supporting documents for Account [redacted] on February 17th, and immediately commenced an investigation into the matter. As previously disclosed, claim investigations can take up to 30 days to complete, and you will be informed of the outcome once one is reached. Our records indicate that you spoke with one of TimePayment’s Legal Resolutions Coordinators on February 17th, at which time they confirmed that we had received your completed Questionnaire and were investigating your claim. The representative assigned to investigate your claim is currently out of the office, and will be returning on Monday, February 29th, at which time she will return any voice messages which you may have left for her. Your desired resolution requests that all accounts “opened [under] your name” should be closed and reflected as such on your personal credit report. Please be advised that our records indicate that you informed our Customer Service Department, on January 28th, that you did sign Commercial Equipment Lease Agreement No. [redacted], and that you acknowledged that you are responsible for that debt. Subsequently, there is no investigation pending on that account at this time.
I want to reopen this matter. It is not satisfactorily used due to their answer. I was in the hospital and unable to answer to their response last week. They were called repeatedly after the man disabled the system. The paperwork for the "new lease, and upgraded equipment" that the man brought with him was from TIMEPAYMENT. So their lease may give them many ways out of dealing with such fraudulent security companies that represent them, but I specifically called and called last year trying to get help because this man had the codes (from time payments equipment) they would not give me any type of reset codes or anything. They wouldn't contact the company that they had bring this NEW PAPERWORK WITH THEIR NAME ON IT, when the man tried to force us to upgrade. They say it is non cancels me but they work with companies who try to force you into a new contract and new equipment when you are already under contract. They had the phone number, the company name and the mans name all in my account as I had called half a dozen times and spent hours on the phone trying to resolve this matter with them. Their response is one of a company that is shady, and doesn't stand behind the companies that they send out misrepresenting them. They do not care about the fact that for 3 years I was a faithful paying customer and when I had a problem no one helped me. Your Revdex.com gives them an a+ rating yet they have had over 70 complaints. This is disgraceful. I want to reopen this complaint as I am also dealing with the Montana State attorney general because all paperwork on lease says for business [redacted] and I signed as president yet they are trying to turn me into collections under my personal credit not my corporation. Look into their reputation online. They say they are not in the security alarm company but online it says they KNOWINGLY participated in a security alarm scam with dozens of people. This company should not be allowed to do business.
Sorry for the delay, My case has not been resolved. [redacted] has frozen my account since this has been going on. The merchant owes [redacted] 1,165.00. Settlement of 1,165.00 and honor time payments over time for the water heater.
TimePayment would like to apologize for any negative experience that you may have had with our company, and take this opportunity to better explain the terms of the Non-Cancelable Commercial Equipment Lease Agreement (“Agreement”) that you signed. As an initial matter, the Loss or...
Destruction Waiver Fee is disclosed within the terms and conditions section of the Agreement (see section 17, “Loss or Destruction Waiver”). The Agreement specifically explains that you must insure the equipment against loss, destruction, theft or damage (and provide a valid insurance binder, naming TimePayment as Loss Payee) – otherwise, you will be charged a monthly Loss or Destruction Waiver fee. A copy of the Agreement is attached, for your review. On December 13, 2016, TimePayment mailed you a Welcome Letter, which summarized the material terms of your Agreement and reminded you that you would be charged a monthly loss or destruction fee of $16.00, if you failed to provide a valid insurance binder, naming TimePayment as Loss Payee, before your next payment was due (which was January 5, 2017). A copy of that letter is attached, for your review. On January 3, 2017, TimePayment mailed you another letter – reminding you that the Agreement required you to insure the equipment against loss or destruction. It further stated that, as of the date of that letter, we had not received a binder from your insurance company, and that your account would begin being charged the monthly $16.00 loss or destruction waiver fee. A copy of that letter is attached, for your review. TimePayment’s records reflect that we first received an insurance binder from you, via email, on January 24, 2017. There was a delay in reviewing the document, due to a backlog, which caused a delay in notifying you that the binder was incomplete. We sincerely apologize for the delay in notifying you of the discrepancies with the binder. Please provide a valid insurance binder on or before the date that your next payment is due (April 5, 2017), and TimePayment will agree to remove any loss or destruction waiver fees which have been applied to your account since the date that the binder was first provided (January 24, 2017). The binder (and/or any questions) may be directed to [redacted] in our Lessee Relations Department, via email at [redacted].[redacted]@TimePaymentCorp.com, or at ([redacted] ext. [redacted]. Please note that the binder must list TimePayment as a Loss Payee, and must include our address and the coverage amount. We sincerely hope that this response satisfies your request.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. .
The correspondence to Time Payment for application for lease is not my e-mail.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
As previously stated, TimePayment Corp. and [redacted] are two completely separate companies. TimePayment’s only role in this transaction is that of Assignee. We do not provide or service equipment, nor do we provide alarm monitoring services. TimePayment simply collects your monthly alarm monitoring services fee, for the services which are provided by [redacted]. Please provide any information or documentation that you feel supports a claim of misrepresentation, as our Legal Resolutions Department would be happy to further investigate the matter.
TimePayment does not have an active account for you, nor your husband. TimePayment has not withdrawn any funds from your bank account, nor received any payments in connection with the aforementioned applications. We have no knowledge of any such transaction.
TimePayment would like to take this opportunity to respond to the concerns mentioned in your complaint. As an initial matter, we have no record of speaking with anyone in September with regard to credit card information, nor transferring your Alarm Monitoring Agreement to another...
individual. Our records reflect that you called our Customer Service Department on September 7, 2016 to inquire about the number of remaining payments on the account, but did not make any other inquiries during that phone call. Our next correspondence with anyone related to the account, was on October 3, 2016, when your husband called our Customer Service Department to request the phone number for [redacted] Security (the independent vendor company whom TimePayment took assignment of the contract from), and to request that transfer paperwork be sent. Per your husband’s request, TimePayment mailed the transfer paperwork to the billing address on file on October 4, 2016. When we did not receive anything back, we sent a letter (on November 5, 2016), informing you that your transfer request could not be completed, as the application had not been returned to us (copy attached). On December 27, 2016, you requested that the transfer application be sent again. On December 28th and December 31st, TimePayment notified you (by email, 1st class mail and telephone) that the application could not be processed until the account was brought current, as it was past-due at that time (see attached copy of letter). Your complaint indicates that a representative at a completely separate company informed you that TimePayment had successfully processed your transfer request. Unfortunately, TimePayment has no records supporting this information, nor that any other companies contacted us on your behalf to request that the transfer take place. As TimePayment owns the collection rights to the contract, TimePayment is the only company which can approve and/or communicate to a customer the status of their transfer application with our company. To address your concerns related to your credit card information – our records reflect that the account was setup on automatic payments, and that there were no issues processing monthly payments until December 10th, when the card on file began declining. After the card was declined on three separate occasions, the account was removed from automatic payments and placed on statement billing. Subsequently, no payments have been received since November 9, 2016. Notwithstanding the above, TimePayment will agree to close the account for payments already received, and cancel the alarm signal. We sincerely hope that this matter has been remedied to your satisfaction.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
This company has a lease that wasn't signed by me and I don't trust the company with me signing any further documents. I mantain that the information on the lease enclose is not my mine address, Signature. I am filing a formal complaint with the CFPB.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
[redacted] told me they didn't handle anything time payment did. I can send email they sent I am getting lied to and want nothing to do with this [If you are rejecting the business's response please enter your rejection comments here.]
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. I have sent the questionnaire back, but your response is as if I did make the application. There are three different addresses, the e-mail is not mine and the vendor corporation that you funded has been inactive for years. There must be zero checks and balances there. It is only when you clear my lease obligation and credit report will I be satisfied.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. Regards,
[redacted] Actually [redacted] took the money from my account. Because there was a error on the first application [redacted]. We did another application [redacted] that was not processed. Husband gave a new card number and the account was not processed. We are tired of going back and forth about this issue. He did what was asked of Time Payment. And all they are doing is giving excuses. And keep re-doing accounts, that don't get processed.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. As long as I do not receive any more notices saying that my payments are past due I will be happy.
Regards,
[redacted]
TimePayment’s records indicate that your account with us was cancelled on September 30, 2016 (the same day that it was set to commence), at the request of the vendor, [redacted].com. Because the account never commenced, it should not be reflected on your credit report. TimePayment will submit a...
Universal Data Form to [redacted], requesting that our tradeline be deleted. We apologize for the inconvenience. Please allow 30 days for the credit bureaus to update their records.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does NOT satisfy my issues and/or concerns in reference to complaint #[redacted]. Timepayment is a fraud and I have already contacted the Attorney Generals office of [redacted] and they will help me along with Lawyer [redacted].
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
TimePayment would like to begin by clarifying that we currently have two (2) Commercial Equipment Lease Agreements with you – copies of both Agreements are attached, for your review. Non-Cancelable Commercial Equipment Lease Agreement No. [redacted] commenced on March 22, 2016, after...
TimePayment received your electronic credit application from an independent broker company called [redacted] LLC. After your credit application was approved, the Lease Agreement was sent to you via email, to review and sign. You placed your electronic signature on the Lease Agreement at 1:32 PM on February 23, 2016. Pursuant to page one (1), box “A” (“Schedule of Payments”), you agreed to submit 57 monthly payments of $407.11 (plus applicable taxes and fees). Additionally, you completed recorded verification telephone call with a representative of [redacted] on March 21, 2016, at which time you confirmed that the terms stated in box A on page one of the Lease, were the terms that you agreed-to. Non-Cancelable Commercial Equipment Lease Agreement No. [redacted] commenced on January 17, 2017, after TimePayment received your electronic credit application from the independent broker company, [redacted] LLC. After your credit application was approved, the Lease Agreement was sent to you via email, to review and sign. You placed your electronic signature on the Lease Agreement at 10:20 AM on January 16, 2017. Pursuant to page one (1), box “A”, you agreed to submit 21 monthly payments of $152.88 (plus applicable taxes and fees). Additionally, you completed verification telephone call with a representative of TimePayment on January 17, 2017, at which time you confirmed that the terms stated in box A on page one of the Lease, were the terms that you agreed-to. Please understand that TimePayment Corp. is a finance lessor, as is more thoroughly described under UCC, Article 2A. As we are not a bank, and this Agreement is not for a loan, there is no interest that is being charged on your accounts. Our only role in the transactions was to purchase equipment of your choosing, from the equipment vendors of your choosing, in order to lease the equipment back to you for the agreed-upon monthly amount. We apologize if the terms of the Lease Agreements were not understood prior to commencement – however, it remains TimePayment’s position that all terms and conditions are clearly stated within the pages of the Agreements. The current buyout amount for account [redacted] is $18,979.21- there are 43 payments remaining. The current buyout amount for account [redacted] is $3,411.61- there are 18 payments remaining. Please be advised that returning the equipment early will not void or nullify the Lease Agreements. In order for the accounts to be closed, all requisite lease payments must be received, and the equipment must either be returned to TimePayment, or purchased for the Fair Market Value, as defined in the End of Lease Term section of the Lease Agreements. If you are no longer willing or able to continue paying on the Lease Agreements, then you may choose to have them transferred to a new Lessee and Personal Guarantor. If a Lease Transfer is something that interests you, please contact our Customer Service Department for additional information on the transfer process. We sincerely hope that our response has clarified any confusion related to your accounts with us. Please do not hesitate to contact us, should you have further questions or concerns.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
Regards,
[redacted]
TimePayment has had the opportunity to review our records for both accounts referenced in your Revdex.com complaint – Accounts [redacted] & [redacted]. Our records indicate that you are claiming that your signature was forged only on Commercial Equipment Lease Agreement No. [redacted]. TimePayment’s Legal...
Resolutions Department received your completed Forgery Questionnaire and supporting documents for Account [redacted] on February 17th, and immediately commenced an investigation into the matter. As previously disclosed, claim investigations can take up to 30 days to complete, and you will be informed of the outcome once one is reached. Our records indicate that you spoke with one of TimePayment’s Legal Resolutions Coordinators on February 17th, at which time they confirmed that we had received your completed Questionnaire and were investigating your claim. The representative assigned to investigate your claim is currently out of the office, and will be returning on Monday, February 29th, at which time she will return any voice messages which you may have left for her. Your desired resolution requests that all accounts “opened [under] your name” should be closed and reflected as such on your personal credit report. Please be advised that our records indicate that you informed our Customer Service Department, on January 28th, that you did sign Commercial Equipment Lease Agreement No. [redacted], and that you acknowledged that you are responsible for that debt. Subsequently, there is no investigation pending on that account at this time.
I want to reopen this matter. It is not satisfactorily used due to their answer. I was in the hospital and unable to answer to their response last week. They were called repeatedly after the man disabled the system. The paperwork for the "new lease, and upgraded equipment" that the man brought with him was from TIMEPAYMENT. So their lease may give them many ways out of dealing with such fraudulent security companies that represent them, but I specifically called and called last year trying to get help because this man had the codes (from time payments equipment) they would not give me any type of reset codes or anything. They wouldn't contact the company that they had bring this NEW PAPERWORK WITH THEIR NAME ON IT, when the man tried to force us to upgrade. They say it is non cancels me but they work with companies who try to force you into a new contract and new equipment when you are already under contract. They had the phone number, the company name and the mans name all in my account as I had called half a dozen times and spent hours on the phone trying to resolve this matter with them. Their response is one of a company that is shady, and doesn't stand behind the companies that they send out misrepresenting them. They do not care about the fact that for 3 years I was a faithful paying customer and when I had a problem no one helped me. Your Revdex.com gives them an a+ rating yet they have had over 70 complaints. This is disgraceful. I want to reopen this complaint as I am also dealing with the Montana State attorney general because all paperwork on lease says for business [redacted] and I signed as president yet they are trying to turn me into collections under my personal credit not my corporation. Look into their reputation online. They say they are not in the security alarm company but online it says they KNOWINGLY participated in a security alarm scam with dozens of people. This company should not be allowed to do business.
Sorry for the delay, My case has not been resolved. [redacted] has frozen my account since this has been going on. The merchant owes [redacted] 1,165.00. Settlement of 1,165.00 and honor time payments over time for the water heater.
TimePayment would like to apologize for any negative experience that you may have had with our company, and take this opportunity to better explain the terms of the Non-Cancelable Commercial Equipment Lease Agreement (“Agreement”) that you signed. As an initial matter, the Loss or...
Destruction Waiver Fee is disclosed within the terms and conditions section of the Agreement (see section 17, “Loss or Destruction Waiver”). The Agreement specifically explains that you must insure the equipment against loss, destruction, theft or damage (and provide a valid insurance binder, naming TimePayment as Loss Payee) – otherwise, you will be charged a monthly Loss or Destruction Waiver fee. A copy of the Agreement is attached, for your review. On December 13, 2016, TimePayment mailed you a Welcome Letter, which summarized the material terms of your Agreement and reminded you that you would be charged a monthly loss or destruction fee of $16.00, if you failed to provide a valid insurance binder, naming TimePayment as Loss Payee, before your next payment was due (which was January 5, 2017). A copy of that letter is attached, for your review. On January 3, 2017, TimePayment mailed you another letter – reminding you that the Agreement required you to insure the equipment against loss or destruction. It further stated that, as of the date of that letter, we had not received a binder from your insurance company, and that your account would begin being charged the monthly $16.00 loss or destruction waiver fee. A copy of that letter is attached, for your review. TimePayment’s records reflect that we first received an insurance binder from you, via email, on January 24, 2017. There was a delay in reviewing the document, due to a backlog, which caused a delay in notifying you that the binder was incomplete. We sincerely apologize for the delay in notifying you of the discrepancies with the binder. Please provide a valid insurance binder on or before the date that your next payment is due (April 5, 2017), and TimePayment will agree to remove any loss or destruction waiver fees which have been applied to your account since the date that the binder was first provided (January 24, 2017). The binder (and/or any questions) may be directed to [redacted] in our Lessee Relations Department, via email at [redacted].[redacted]@TimePaymentCorp.com, or at ([redacted] ext. [redacted]. Please note that the binder must list TimePayment as a Loss Payee, and must include our address and the coverage amount. We sincerely hope that this response satisfies your request.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. .
The correspondence to Time Payment for application for lease is not my e-mail.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
As previously stated, TimePayment Corp. and [redacted] are two completely separate companies. TimePayment’s only role in this transaction is that of Assignee. We do not provide or service equipment, nor do we provide alarm monitoring services. TimePayment simply collects your monthly alarm monitoring services fee, for the services which are provided by [redacted]. Please provide any information or documentation that you feel supports a claim of misrepresentation, as our Legal Resolutions Department would be happy to further investigate the matter.
TimePayment does not have an active account for you, nor your husband. TimePayment has not withdrawn any funds from your bank account, nor received any payments in connection with the aforementioned applications. We have no knowledge of any such transaction.
TimePayment would like to take this opportunity to respond to the concerns mentioned in your complaint. As an initial matter, we have no record of speaking with anyone in September with regard to credit card information, nor transferring your Alarm Monitoring Agreement to another...
individual. Our records reflect that you called our Customer Service Department on September 7, 2016 to inquire about the number of remaining payments on the account, but did not make any other inquiries during that phone call. Our next correspondence with anyone related to the account, was on October 3, 2016, when your husband called our Customer Service Department to request the phone number for [redacted] Security (the independent vendor company whom TimePayment took assignment of the contract from), and to request that transfer paperwork be sent. Per your husband’s request, TimePayment mailed the transfer paperwork to the billing address on file on October 4, 2016. When we did not receive anything back, we sent a letter (on November 5, 2016), informing you that your transfer request could not be completed, as the application had not been returned to us (copy attached). On December 27, 2016, you requested that the transfer application be sent again. On December 28th and December 31st, TimePayment notified you (by email, 1st class mail and telephone) that the application could not be processed until the account was brought current, as it was past-due at that time (see attached copy of letter). Your complaint indicates that a representative at a completely separate company informed you that TimePayment had successfully processed your transfer request. Unfortunately, TimePayment has no records supporting this information, nor that any other companies contacted us on your behalf to request that the transfer take place. As TimePayment owns the collection rights to the contract, TimePayment is the only company which can approve and/or communicate to a customer the status of their transfer application with our company. To address your concerns related to your credit card information – our records reflect that the account was setup on automatic payments, and that there were no issues processing monthly payments until December 10th, when the card on file began declining. After the card was declined on three separate occasions, the account was removed from automatic payments and placed on statement billing. Subsequently, no payments have been received since November 9, 2016. Notwithstanding the above, TimePayment will agree to close the account for payments already received, and cancel the alarm signal. We sincerely hope that this matter has been remedied to your satisfaction.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
This company has a lease that wasn't signed by me and I don't trust the company with me signing any further documents. I mantain that the information on the lease enclose is not my mine address, Signature. I am filing a formal complaint with the CFPB.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
[redacted] told me they didn't handle anything time payment did. I can send email they sent I am getting lied to and want nothing to do with this [If you are rejecting the business's response please enter your rejection comments here.]
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. I have sent the questionnaire back, but your response is as if I did make the application. There are three different addresses, the e-mail is not mine and the vendor corporation that you funded has been inactive for years. There must be zero checks and balances there. It is only when you clear my lease obligation and credit report will I be satisfied.
Regards,
[redacted]