TimePayment’s records indicate that you entered into a [redacted] (“Agreement”) with our company on July 2, 2015 for the leasing of “[redacted] [redacted]”. Your complaint asserts that you are dissatisfied with the equipment that you received, and that you have attempted to...
cancel the Agreement, repeatedly. You have further stated that TimePayment has been mailing billing statements to the incorrect address. Finally, you are requesting that the equipment be removed from your home. As an initial matter, please be advised that TimePayment Corp. and the vendor who provided and installed the equipment, [redacted] Marketing d/b/a [redacted], are two completely separate companies. We do not share employees, profits, offices or anything else. TimePayment is a finance lessor, as is more thoroughly described under UCC 2A. Our only role in this transaction was to purchase equipment of your choosing from the equipment vendor to lease back to your for a mutually agreed-upon monthly payment amount. Records indicate that you signed three (3) separate documents on June 27, 2015 – the Consumer Equipment Lease Agreement; the Buyer’s Right to Cancel Notice; and the Delivery and Acceptance Form. The Agreement states, on page 1, that you have agreed to submit 60 monthly payments of $59.92 to TimePayment in connection with the Agreement. The Buyer’s Right to Cancel Notice provided you with three (3) business days to cancel the transaction before your obligations (as outlined in the Agreement) would become irrevocable. The Delivery and Acceptance Form confirmed that you understood the terms of that agreement that you had signed, and that you had received the equipment and were satisfied with it. The Delivery and Acceptance Form further states, “No written or verbal alteration of this Lease Agreement is valid.” I have attached copies of all 3 documents, for your review. Our records indicate that you called our Lessee Relations Department on December 21, 2015 and requested that the billing address on file be updated. TimePayment complied with your request, and the address that we now have on file matches that which you have used in connection with your Revdex.com Complaint. With that being said, recent notes indicate that we continue to receive returned mail with regard to your account. Please contact our Lessee Relations Department at your earliest convenience to assist us in correcting any discrepancies. While your complaint asserts that you have “tried repeatedly to cancel” the Agreement, beginning shortly after commencement, our records do not support this claim. The Agreement commenced on July 2, 2015, after your 3-day Buyer’s Right to Cancel had expired without being exercised. You made no mention of wanting to cancel the Agreement until February 2, 2016, when you called our Lessee Relations Department. Unfortunately, at this point, the Agreement may only be canceled once the remaining 51 requisite monthly payments have been made, and the equipment has either been purchased for the fair market value, or returned to TimePayment. We hope that our response has clarified any confusion with regard to the TimePayment’s role in the transaction, or with the terms of the Agreement. Please do not hesitate to contact us at our toll-free number with any additional questions or concerns.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. As long as I do not receive any more notices saying that my payments are past due I will be happy.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does NOT satisfy my issues and/or concerns in reference to complaint #[redacted]. Timepayment is a fraud and I have already contacted the Attorney Generals office of [redacted] and they will help me along with Lawyer [redacted].
Regards,
[redacted]
TimePayment’s records indicate that your account with us was cancelled on September 30, 2016 (the same day that it was set to commence), at the request of the vendor, [redacted].com. Because the account never commenced, it should not be reflected on your credit report. TimePayment will submit a...
Universal Data Form to [redacted], requesting that our tradeline be deleted. We apologize for the inconvenience. Please allow 30 days for the credit bureaus to update their records.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
TimePayment would like to begin by clarifying that we currently have two (2) Commercial Equipment Lease Agreements with you – copies of both Agreements are attached, for your review. Non-Cancelable Commercial Equipment Lease Agreement No. [redacted] commenced on March 22, 2016, after...
TimePayment received your electronic credit application from an independent broker company called [redacted] LLC. After your credit application was approved, the Lease Agreement was sent to you via email, to review and sign. You placed your electronic signature on the Lease Agreement at 1:32 PM on February 23, 2016. Pursuant to page one (1), box “A” (“Schedule of Payments”), you agreed to submit 57 monthly payments of $407.11 (plus applicable taxes and fees). Additionally, you completed recorded verification telephone call with a representative of [redacted] on March 21, 2016, at which time you confirmed that the terms stated in box A on page one of the Lease, were the terms that you agreed-to. Non-Cancelable Commercial Equipment Lease Agreement No. [redacted] commenced on January 17, 2017, after TimePayment received your electronic credit application from the independent broker company, [redacted] LLC. After your credit application was approved, the Lease Agreement was sent to you via email, to review and sign. You placed your electronic signature on the Lease Agreement at 10:20 AM on January 16, 2017. Pursuant to page one (1), box “A”, you agreed to submit 21 monthly payments of $152.88 (plus applicable taxes and fees). Additionally, you completed verification telephone call with a representative of TimePayment on January 17, 2017, at which time you confirmed that the terms stated in box A on page one of the Lease, were the terms that you agreed-to. Please understand that TimePayment Corp. is a finance lessor, as is more thoroughly described under UCC, Article 2A. As we are not a bank, and this Agreement is not for a loan, there is no interest that is being charged on your accounts. Our only role in the transactions was to purchase equipment of your choosing, from the equipment vendors of your choosing, in order to lease the equipment back to you for the agreed-upon monthly amount. We apologize if the terms of the Lease Agreements were not understood prior to commencement – however, it remains TimePayment’s position that all terms and conditions are clearly stated within the pages of the Agreements. The current buyout amount for account [redacted] is $18,979.21- there are 43 payments remaining. The current buyout amount for account [redacted] is $3,411.61- there are 18 payments remaining. Please be advised that returning the equipment early will not void or nullify the Lease Agreements. In order for the accounts to be closed, all requisite lease payments must be received, and the equipment must either be returned to TimePayment, or purchased for the Fair Market Value, as defined in the End of Lease Term section of the Lease Agreements. If you are no longer willing or able to continue paying on the Lease Agreements, then you may choose to have them transferred to a new Lessee and Personal Guarantor. If a Lease Transfer is something that interests you, please contact our Customer Service Department for additional information on the transfer process. We sincerely hope that our response has clarified any confusion related to your accounts with us. Please do not hesitate to contact us, should you have further questions or concerns.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
Regards,
[redacted]
TimePayment would like to apologize for any negative experience that you may have had with our company, and take this opportunity to better explain the terms of the Non-Cancelable Commercial Equipment Lease Agreement (“Agreement”) that you signed. As an initial matter, the Loss or...
Destruction Waiver Fee is disclosed within the terms and conditions section of the Agreement (see section 17, “Loss or Destruction Waiver”). The Agreement specifically explains that you must insure the equipment against loss, destruction, theft or damage (and provide a valid insurance binder, naming TimePayment as Loss Payee) – otherwise, you will be charged a monthly Loss or Destruction Waiver fee. A copy of the Agreement is attached, for your review. On December 13, 2016, TimePayment mailed you a Welcome Letter, which summarized the material terms of your Agreement and reminded you that you would be charged a monthly loss or destruction fee of $16.00, if you failed to provide a valid insurance binder, naming TimePayment as Loss Payee, before your next payment was due (which was January 5, 2017). A copy of that letter is attached, for your review. On January 3, 2017, TimePayment mailed you another letter – reminding you that the Agreement required you to insure the equipment against loss or destruction. It further stated that, as of the date of that letter, we had not received a binder from your insurance company, and that your account would begin being charged the monthly $16.00 loss or destruction waiver fee. A copy of that letter is attached, for your review. TimePayment’s records reflect that we first received an insurance binder from you, via email, on January 24, 2017. There was a delay in reviewing the document, due to a backlog, which caused a delay in notifying you that the binder was incomplete. We sincerely apologize for the delay in notifying you of the discrepancies with the binder. Please provide a valid insurance binder on or before the date that your next payment is due (April 5, 2017), and TimePayment will agree to remove any loss or destruction waiver fees which have been applied to your account since the date that the binder was first provided (January 24, 2017). The binder (and/or any questions) may be directed to [redacted] in our Lessee Relations Department, via email at [redacted].[redacted]@TimePaymentCorp.com, or at ([redacted] ext. [redacted]. Please note that the binder must list TimePayment as a Loss Payee, and must include our address and the coverage amount. We sincerely hope that this response satisfies your request.
TimePayment has had the opportunity to review our records for both accounts referenced in your Revdex.com complaint – Accounts [redacted] & [redacted]. Our records indicate that you are claiming that your signature was forged only on Commercial Equipment Lease Agreement No. [redacted]. TimePayment’s Legal...
Resolutions Department received your completed Forgery Questionnaire and supporting documents for Account [redacted] on February 17th, and immediately commenced an investigation into the matter. As previously disclosed, claim investigations can take up to 30 days to complete, and you will be informed of the outcome once one is reached. Our records indicate that you spoke with one of TimePayment’s Legal Resolutions Coordinators on February 17th, at which time they confirmed that we had received your completed Questionnaire and were investigating your claim. The representative assigned to investigate your claim is currently out of the office, and will be returning on Monday, February 29th, at which time she will return any voice messages which you may have left for her. Your desired resolution requests that all accounts “opened [under] your name” should be closed and reflected as such on your personal credit report. Please be advised that our records indicate that you informed our Customer Service Department, on January 28th, that you did sign Commercial Equipment Lease Agreement No. [redacted], and that you acknowledged that you are responsible for that debt. Subsequently, there is no investigation pending on that account at this time.
I want to reopen this matter. It is not satisfactorily used due to their answer. I was in the hospital and unable to answer to their response last week. They were called repeatedly after the man disabled the system. The paperwork for the "new lease, and upgraded equipment" that the man brought with him was from TIMEPAYMENT. So their lease may give them many ways out of dealing with such fraudulent security companies that represent them, but I specifically called and called last year trying to get help because this man had the codes (from time payments equipment) they would not give me any type of reset codes or anything. They wouldn't contact the company that they had bring this NEW PAPERWORK WITH THEIR NAME ON IT, when the man tried to force us to upgrade. They say it is non cancels me but they work with companies who try to force you into a new contract and new equipment when you are already under contract. They had the phone number, the company name and the mans name all in my account as I had called half a dozen times and spent hours on the phone trying to resolve this matter with them. Their response is one of a company that is shady, and doesn't stand behind the companies that they send out misrepresenting them. They do not care about the fact that for 3 years I was a faithful paying customer and when I had a problem no one helped me. Your Revdex.com gives them an a+ rating yet they have had over 70 complaints. This is disgraceful. I want to reopen this complaint as I am also dealing with the Montana State attorney general because all paperwork on lease says for business [redacted] and I signed as president yet they are trying to turn me into collections under my personal credit not my corporation. Look into their reputation online. They say they are not in the security alarm company but online it says they KNOWINGLY participated in a security alarm scam with dozens of people. This company should not be allowed to do business.
Sorry for the delay, My case has not been resolved. [redacted] has frozen my account since this has been going on. The merchant owes [redacted] 1,165.00. Settlement of 1,165.00 and honor time payments over time for the water heater.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. .
The correspondence to Time Payment for application for lease is not my e-mail.
Regards,
[redacted]
As previously stated, TimePayment Corp. and [redacted] are two completely separate companies. TimePayment’s only role in this transaction is that of Assignee. We do not provide or service equipment, nor do we provide alarm monitoring services. TimePayment simply collects your monthly alarm monitoring services fee, for the services which are provided by [redacted]. Please provide any information or documentation that you feel supports a claim of misrepresentation, as our Legal Resolutions Department would be happy to further investigate the matter.
TimePayment does not have an active account for you, nor your husband. TimePayment has not withdrawn any funds from your bank account, nor received any payments in connection with the aforementioned applications. We have no knowledge of any such transaction.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
This company has a lease that wasn't signed by me and I don't trust the company with me signing any further documents. I mantain that the information on the lease enclose is not my mine address, Signature. I am filing a formal complaint with the CFPB.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
TimePayment would like to take this opportunity to respond to the concerns mentioned in your complaint. As an initial matter, we have no record of speaking with anyone in September with regard to credit card information, nor transferring your Alarm Monitoring Agreement to another...
individual. Our records reflect that you called our Customer Service Department on September 7, 2016 to inquire about the number of remaining payments on the account, but did not make any other inquiries during that phone call. Our next correspondence with anyone related to the account, was on October 3, 2016, when your husband called our Customer Service Department to request the phone number for [redacted] Security (the independent vendor company whom TimePayment took assignment of the contract from), and to request that transfer paperwork be sent. Per your husband’s request, TimePayment mailed the transfer paperwork to the billing address on file on October 4, 2016. When we did not receive anything back, we sent a letter (on November 5, 2016), informing you that your transfer request could not be completed, as the application had not been returned to us (copy attached). On December 27, 2016, you requested that the transfer application be sent again. On December 28th and December 31st, TimePayment notified you (by email, 1st class mail and telephone) that the application could not be processed until the account was brought current, as it was past-due at that time (see attached copy of letter). Your complaint indicates that a representative at a completely separate company informed you that TimePayment had successfully processed your transfer request. Unfortunately, TimePayment has no records supporting this information, nor that any other companies contacted us on your behalf to request that the transfer take place. As TimePayment owns the collection rights to the contract, TimePayment is the only company which can approve and/or communicate to a customer the status of their transfer application with our company. To address your concerns related to your credit card information – our records reflect that the account was setup on automatic payments, and that there were no issues processing monthly payments until December 10th, when the card on file began declining. After the card was declined on three separate occasions, the account was removed from automatic payments and placed on statement billing. Subsequently, no payments have been received since November 9, 2016. Notwithstanding the above, TimePayment will agree to close the account for payments already received, and cancel the alarm signal. We sincerely hope that this matter has been remedied to your satisfaction.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. I have sent the questionnaire back, but your response is as if I did make the application. There are three different addresses, the e-mail is not mine and the vendor corporation that you funded has been inactive for years. There must be zero checks and balances there. It is only when you clear my lease obligation and credit report will I be satisfied.
TimePayment Corp. is in receipt of your complaint, filed against our company in regard to Lease Agreement No. [redacted]. We would like to take this opportunity to more thoroughly explain the terms of the contract that you signed, as well as our role in this transaction.In your complaint, you have...
indicated that your son was employed as a sales representative with the equipment vendor company, [redacted] at the time that you signed the Lease Agreement. You are claiming that you intended to “purchase” the cheapest water filtration system available, but that a more expensive unit was installed in your home. You are requesting that the equipment be picked-up and the contract be cancelled.To better explain our role – please be advised that TimePayment Corp. (“TPC”) acted solely as a finance lessor in this transaction. Our only role was to purchase the equipment of your choosing from an independent equipment vendor of your choosing to lease to you for a mutually-agreed-upon monthly amount. TPC and [redacted] are two completely separate companies – we do not share employees, profits or anything else. No representatives of TPC were present during the equipment vendor’s sales-pitch, nor do we have intimate knowledge concerning the cost of their water systems. On July 25, 2015 you signed the TimePayment Corp. Consumer Equipment Lease Agreement (via your Island PM Service representative) for a term of 48 months, at a total monthly amount of $152.29. On the same day, you also signed a 3-day “Buyer’s Right to Cancel” document, which allowed you until midnight on July 29th to cancel the transaction. Upon receipt of the equipment, you signed a Delivery and Acceptance Form (“D&A Form”), which confirms that the equipment was delivered as you requested, that you had inspected and were satisfied with the equipment, and that you unconditionally accepted same. For your convenience, I have attached copies of your Lease Agreement, Buyer’s Right to Cancel document and D&A Form hereto. While TPC understands and sympathizes with your financial hardships, we are not able to cancel the Lease Agreement. TPC relied on your representation that you had received and were satisfied with the equipment. As a result, we paid [redacted] for the water system and commenced the Lease Agreement on August 12, 2015. Please understand that returning the water system will not nullify the Lease Agreement or waive your obligations as outlined therein. If you still wish to return the equipment, you may contact [redacted] at [redacted] and ask them to coordinate the transaction with TimePayment’s Asset Department. We sincerely apologize that we cannot be of further assistance in this matter. We encourage you to contact our Customer Service Department to discuss payment options.
TimePayment’s records indicate that you entered into a [redacted] (“Agreement”) with our company on July 2, 2015 for the leasing of “[redacted] [redacted]”. Your complaint asserts that you are dissatisfied with the equipment that you received, and that you have attempted to...
cancel the Agreement, repeatedly. You have further stated that TimePayment has been mailing billing statements to the incorrect address. Finally, you are requesting that the equipment be removed from your home. As an initial matter, please be advised that TimePayment Corp. and the vendor who provided and installed the equipment, [redacted] Marketing d/b/a [redacted], are two completely separate companies. We do not share employees, profits, offices or anything else. TimePayment is a finance lessor, as is more thoroughly described under UCC 2A. Our only role in this transaction was to purchase equipment of your choosing from the equipment vendor to lease back to your for a mutually agreed-upon monthly payment amount. Records indicate that you signed three (3) separate documents on June 27, 2015 – the Consumer Equipment Lease Agreement; the Buyer’s Right to Cancel Notice; and the Delivery and Acceptance Form. The Agreement states, on page 1, that you have agreed to submit 60 monthly payments of $59.92 to TimePayment in connection with the Agreement. The Buyer’s Right to Cancel Notice provided you with three (3) business days to cancel the transaction before your obligations (as outlined in the Agreement) would become irrevocable. The Delivery and Acceptance Form confirmed that you understood the terms of that agreement that you had signed, and that you had received the equipment and were satisfied with it. The Delivery and Acceptance Form further states, “No written or verbal alteration of this Lease Agreement is valid.” I have attached copies of all 3 documents, for your review. Our records indicate that you called our Lessee Relations Department on December 21, 2015 and requested that the billing address on file be updated. TimePayment complied with your request, and the address that we now have on file matches that which you have used in connection with your Revdex.com Complaint. With that being said, recent notes indicate that we continue to receive returned mail with regard to your account. Please contact our Lessee Relations Department at your earliest convenience to assist us in correcting any discrepancies. While your complaint asserts that you have “tried repeatedly to cancel” the Agreement, beginning shortly after commencement, our records do not support this claim. The Agreement commenced on July 2, 2015, after your 3-day Buyer’s Right to Cancel had expired without being exercised. You made no mention of wanting to cancel the Agreement until February 2, 2016, when you called our Lessee Relations Department. Unfortunately, at this point, the Agreement may only be canceled once the remaining 51 requisite monthly payments have been made, and the equipment has either been purchased for the fair market value, or returned to TimePayment. We hope that our response has clarified any confusion with regard to the TimePayment’s role in the transaction, or with the terms of the Agreement. Please do not hesitate to contact us at our toll-free number with any additional questions or concerns.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. As long as I do not receive any more notices saying that my payments are past due I will be happy.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does NOT satisfy my issues and/or concerns in reference to complaint #[redacted]. Timepayment is a fraud and I have already contacted the Attorney Generals office of [redacted] and they will help me along with Lawyer [redacted].
Regards,
[redacted]
TimePayment’s records indicate that your account with us was cancelled on September 30, 2016 (the same day that it was set to commence), at the request of the vendor, [redacted].com. Because the account never commenced, it should not be reflected on your credit report. TimePayment will submit a...
Universal Data Form to [redacted], requesting that our tradeline be deleted. We apologize for the inconvenience. Please allow 30 days for the credit bureaus to update their records.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
TimePayment would like to begin by clarifying that we currently have two (2) Commercial Equipment Lease Agreements with you – copies of both Agreements are attached, for your review. Non-Cancelable Commercial Equipment Lease Agreement No. [redacted] commenced on March 22, 2016, after...
TimePayment received your electronic credit application from an independent broker company called [redacted] LLC. After your credit application was approved, the Lease Agreement was sent to you via email, to review and sign. You placed your electronic signature on the Lease Agreement at 1:32 PM on February 23, 2016. Pursuant to page one (1), box “A” (“Schedule of Payments”), you agreed to submit 57 monthly payments of $407.11 (plus applicable taxes and fees). Additionally, you completed recorded verification telephone call with a representative of [redacted] on March 21, 2016, at which time you confirmed that the terms stated in box A on page one of the Lease, were the terms that you agreed-to. Non-Cancelable Commercial Equipment Lease Agreement No. [redacted] commenced on January 17, 2017, after TimePayment received your electronic credit application from the independent broker company, [redacted] LLC. After your credit application was approved, the Lease Agreement was sent to you via email, to review and sign. You placed your electronic signature on the Lease Agreement at 10:20 AM on January 16, 2017. Pursuant to page one (1), box “A”, you agreed to submit 21 monthly payments of $152.88 (plus applicable taxes and fees). Additionally, you completed verification telephone call with a representative of TimePayment on January 17, 2017, at which time you confirmed that the terms stated in box A on page one of the Lease, were the terms that you agreed-to. Please understand that TimePayment Corp. is a finance lessor, as is more thoroughly described under UCC, Article 2A. As we are not a bank, and this Agreement is not for a loan, there is no interest that is being charged on your accounts. Our only role in the transactions was to purchase equipment of your choosing, from the equipment vendors of your choosing, in order to lease the equipment back to you for the agreed-upon monthly amount. We apologize if the terms of the Lease Agreements were not understood prior to commencement – however, it remains TimePayment’s position that all terms and conditions are clearly stated within the pages of the Agreements. The current buyout amount for account [redacted] is $18,979.21- there are 43 payments remaining. The current buyout amount for account [redacted] is $3,411.61- there are 18 payments remaining. Please be advised that returning the equipment early will not void or nullify the Lease Agreements. In order for the accounts to be closed, all requisite lease payments must be received, and the equipment must either be returned to TimePayment, or purchased for the Fair Market Value, as defined in the End of Lease Term section of the Lease Agreements. If you are no longer willing or able to continue paying on the Lease Agreements, then you may choose to have them transferred to a new Lessee and Personal Guarantor. If a Lease Transfer is something that interests you, please contact our Customer Service Department for additional information on the transfer process. We sincerely hope that our response has clarified any confusion related to your accounts with us. Please do not hesitate to contact us, should you have further questions or concerns.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
Regards,
[redacted]
TimePayment would like to apologize for any negative experience that you may have had with our company, and take this opportunity to better explain the terms of the Non-Cancelable Commercial Equipment Lease Agreement (“Agreement”) that you signed. As an initial matter, the Loss or...
Destruction Waiver Fee is disclosed within the terms and conditions section of the Agreement (see section 17, “Loss or Destruction Waiver”). The Agreement specifically explains that you must insure the equipment against loss, destruction, theft or damage (and provide a valid insurance binder, naming TimePayment as Loss Payee) – otherwise, you will be charged a monthly Loss or Destruction Waiver fee. A copy of the Agreement is attached, for your review. On December 13, 2016, TimePayment mailed you a Welcome Letter, which summarized the material terms of your Agreement and reminded you that you would be charged a monthly loss or destruction fee of $16.00, if you failed to provide a valid insurance binder, naming TimePayment as Loss Payee, before your next payment was due (which was January 5, 2017). A copy of that letter is attached, for your review. On January 3, 2017, TimePayment mailed you another letter – reminding you that the Agreement required you to insure the equipment against loss or destruction. It further stated that, as of the date of that letter, we had not received a binder from your insurance company, and that your account would begin being charged the monthly $16.00 loss or destruction waiver fee. A copy of that letter is attached, for your review. TimePayment’s records reflect that we first received an insurance binder from you, via email, on January 24, 2017. There was a delay in reviewing the document, due to a backlog, which caused a delay in notifying you that the binder was incomplete. We sincerely apologize for the delay in notifying you of the discrepancies with the binder. Please provide a valid insurance binder on or before the date that your next payment is due (April 5, 2017), and TimePayment will agree to remove any loss or destruction waiver fees which have been applied to your account since the date that the binder was first provided (January 24, 2017). The binder (and/or any questions) may be directed to [redacted] in our Lessee Relations Department, via email at [redacted].[redacted]@TimePaymentCorp.com, or at ([redacted] ext. [redacted]. Please note that the binder must list TimePayment as a Loss Payee, and must include our address and the coverage amount. We sincerely hope that this response satisfies your request.
TimePayment has had the opportunity to review our records for both accounts referenced in your Revdex.com complaint – Accounts [redacted] & [redacted]. Our records indicate that you are claiming that your signature was forged only on Commercial Equipment Lease Agreement No. [redacted]. TimePayment’s Legal...
Resolutions Department received your completed Forgery Questionnaire and supporting documents for Account [redacted] on February 17th, and immediately commenced an investigation into the matter. As previously disclosed, claim investigations can take up to 30 days to complete, and you will be informed of the outcome once one is reached. Our records indicate that you spoke with one of TimePayment’s Legal Resolutions Coordinators on February 17th, at which time they confirmed that we had received your completed Questionnaire and were investigating your claim. The representative assigned to investigate your claim is currently out of the office, and will be returning on Monday, February 29th, at which time she will return any voice messages which you may have left for her. Your desired resolution requests that all accounts “opened [under] your name” should be closed and reflected as such on your personal credit report. Please be advised that our records indicate that you informed our Customer Service Department, on January 28th, that you did sign Commercial Equipment Lease Agreement No. [redacted], and that you acknowledged that you are responsible for that debt. Subsequently, there is no investigation pending on that account at this time.
I want to reopen this matter. It is not satisfactorily used due to their answer. I was in the hospital and unable to answer to their response last week. They were called repeatedly after the man disabled the system. The paperwork for the "new lease, and upgraded equipment" that the man brought with him was from TIMEPAYMENT. So their lease may give them many ways out of dealing with such fraudulent security companies that represent them, but I specifically called and called last year trying to get help because this man had the codes (from time payments equipment) they would not give me any type of reset codes or anything. They wouldn't contact the company that they had bring this NEW PAPERWORK WITH THEIR NAME ON IT, when the man tried to force us to upgrade. They say it is non cancels me but they work with companies who try to force you into a new contract and new equipment when you are already under contract. They had the phone number, the company name and the mans name all in my account as I had called half a dozen times and spent hours on the phone trying to resolve this matter with them. Their response is one of a company that is shady, and doesn't stand behind the companies that they send out misrepresenting them. They do not care about the fact that for 3 years I was a faithful paying customer and when I had a problem no one helped me. Your Revdex.com gives them an a+ rating yet they have had over 70 complaints. This is disgraceful. I want to reopen this complaint as I am also dealing with the Montana State attorney general because all paperwork on lease says for business [redacted] and I signed as president yet they are trying to turn me into collections under my personal credit not my corporation. Look into their reputation online. They say they are not in the security alarm company but online it says they KNOWINGLY participated in a security alarm scam with dozens of people. This company should not be allowed to do business.
Sorry for the delay, My case has not been resolved. [redacted] has frozen my account since this has been going on. The merchant owes [redacted] 1,165.00. Settlement of 1,165.00 and honor time payments over time for the water heater.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. .
The correspondence to Time Payment for application for lease is not my e-mail.
Regards,
[redacted]
As previously stated, TimePayment Corp. and [redacted] are two completely separate companies. TimePayment’s only role in this transaction is that of Assignee. We do not provide or service equipment, nor do we provide alarm monitoring services. TimePayment simply collects your monthly alarm monitoring services fee, for the services which are provided by [redacted]. Please provide any information or documentation that you feel supports a claim of misrepresentation, as our Legal Resolutions Department would be happy to further investigate the matter.
TimePayment does not have an active account for you, nor your husband. TimePayment has not withdrawn any funds from your bank account, nor received any payments in connection with the aforementioned applications. We have no knowledge of any such transaction.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
This company has a lease that wasn't signed by me and I don't trust the company with me signing any further documents. I mantain that the information on the lease enclose is not my mine address, Signature. I am filing a formal complaint with the CFPB.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
TimePayment would like to take this opportunity to respond to the concerns mentioned in your complaint. As an initial matter, we have no record of speaking with anyone in September with regard to credit card information, nor transferring your Alarm Monitoring Agreement to another...
individual. Our records reflect that you called our Customer Service Department on September 7, 2016 to inquire about the number of remaining payments on the account, but did not make any other inquiries during that phone call. Our next correspondence with anyone related to the account, was on October 3, 2016, when your husband called our Customer Service Department to request the phone number for [redacted] Security (the independent vendor company whom TimePayment took assignment of the contract from), and to request that transfer paperwork be sent. Per your husband’s request, TimePayment mailed the transfer paperwork to the billing address on file on October 4, 2016. When we did not receive anything back, we sent a letter (on November 5, 2016), informing you that your transfer request could not be completed, as the application had not been returned to us (copy attached). On December 27, 2016, you requested that the transfer application be sent again. On December 28th and December 31st, TimePayment notified you (by email, 1st class mail and telephone) that the application could not be processed until the account was brought current, as it was past-due at that time (see attached copy of letter). Your complaint indicates that a representative at a completely separate company informed you that TimePayment had successfully processed your transfer request. Unfortunately, TimePayment has no records supporting this information, nor that any other companies contacted us on your behalf to request that the transfer take place. As TimePayment owns the collection rights to the contract, TimePayment is the only company which can approve and/or communicate to a customer the status of their transfer application with our company. To address your concerns related to your credit card information – our records reflect that the account was setup on automatic payments, and that there were no issues processing monthly payments until December 10th, when the card on file began declining. After the card was declined on three separate occasions, the account was removed from automatic payments and placed on statement billing. Subsequently, no payments have been received since November 9, 2016. Notwithstanding the above, TimePayment will agree to close the account for payments already received, and cancel the alarm signal. We sincerely hope that this matter has been remedied to your satisfaction.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. I have sent the questionnaire back, but your response is as if I did make the application. There are three different addresses, the e-mail is not mine and the vendor corporation that you funded has been inactive for years. There must be zero checks and balances there. It is only when you clear my lease obligation and credit report will I be satisfied.
Regards,
[redacted]
TimePayment Corp. is in receipt of your complaint, filed against our company in regard to Lease Agreement No. [redacted]. We would like to take this opportunity to more thoroughly explain the terms of the contract that you signed, as well as our role in this transaction.In your complaint, you have...
indicated that your son was employed as a sales representative with the equipment vendor company, [redacted] at the time that you signed the Lease Agreement. You are claiming that you intended to “purchase” the cheapest water filtration system available, but that a more expensive unit was installed in your home. You are requesting that the equipment be picked-up and the contract be cancelled.To better explain our role – please be advised that TimePayment Corp. (“TPC”) acted solely as a finance lessor in this transaction. Our only role was to purchase the equipment of your choosing from an independent equipment vendor of your choosing to lease to you for a mutually-agreed-upon monthly amount. TPC and [redacted] are two completely separate companies – we do not share employees, profits or anything else. No representatives of TPC were present during the equipment vendor’s sales-pitch, nor do we have intimate knowledge concerning the cost of their water systems. On July 25, 2015 you signed the TimePayment Corp. Consumer Equipment Lease Agreement (via your Island PM Service representative) for a term of 48 months, at a total monthly amount of $152.29. On the same day, you also signed a 3-day “Buyer’s Right to Cancel” document, which allowed you until midnight on July 29th to cancel the transaction. Upon receipt of the equipment, you signed a Delivery and Acceptance Form (“D&A Form”), which confirms that the equipment was delivered as you requested, that you had inspected and were satisfied with the equipment, and that you unconditionally accepted same. For your convenience, I have attached copies of your Lease Agreement, Buyer’s Right to Cancel document and D&A Form hereto. While TPC understands and sympathizes with your financial hardships, we are not able to cancel the Lease Agreement. TPC relied on your representation that you had received and were satisfied with the equipment. As a result, we paid [redacted] for the water system and commenced the Lease Agreement on August 12, 2015. Please understand that returning the water system will not nullify the Lease Agreement or waive your obligations as outlined therein. If you still wish to return the equipment, you may contact [redacted] at [redacted] and ask them to coordinate the transaction with TimePayment’s Asset Department. We sincerely apologize that we cannot be of further assistance in this matter. We encourage you to contact our Customer Service Department to discuss payment options.