Jamberry

Dear Ms***: We are in receipt of your letter dated August 26, 2016, regarding Case # [redacted] Jamberry Nails takes seriously its commitment to high-quality customer service, and has carefully reviewed and considered the complaintWe are sorry for any confusion on this matter between Jamberry and the customer According to their complaint letter, the customer’s desired resolution is to be refunded, which we have done Thus, we have now fully satisfied the customer’s resolution requests in this case Please let us know if there are any additional concerns However, we suspect this response will result in the immediate closure and resolution of this complaintBest, Tricia H [redacted] Jamberry Nails

September 24, Attn: Jonni S***, Dispute Counselor Revdex.com South Redwood Road Salt Lake City, UT Fax No(801) 892- Dear MsS***, We are in receipt of your letter dated September 21, 2015, regarding Case # [redacted] Jamberry Nails takes seriously its commitment to high-quality customer service, and has carefully reviewed and considered the complaint We are sorry for any confusion on this matter between Jamberry and the customer According to their complaint letter, the customer’s desired resolution is to be refunded, which we have done Thus, we have now fully satisfied the customer’s resolution requests in this case Please let us know if there are any additional concerns However, we suspect this response will result in the immediate closure and resolution of this complaint

In reference to Complaint ID # [redacted] , please note that we have agreed to make an exception and refund [redacted] for the products she was not satisfied with [redacted] has been informed of this decision

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

The customer purchased a Stylebox creditAt point of purchase, it is explained to the customer that they have purchased a credit, and the customer needs to go in and make a selection of the Stylebox they wantThe customer misunderstood these directions and never made the Stylebox selectionOn the 8th of January, the customer reached out to us to have her order refunded because it was never shippedCustomer Support explained the issue and gave the customer the needed information to receive her productHowever, the customer was not satisfied with the information and reached out to the Revdex.comShe also disputed the charge on her credit cardBecause the customer disputed the charge, we cannot issue a refundAt this point there is nothing more we can do to resolve the issue

Better Business... Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. They did refund some if the money but not all. Even after saying wraps were defective they still deducted money from me.Did reach out to them wasn't answered. Sincerely, [redacted]

We have reached out to [redacted] and have not received any response on this matter We apologized for the confusion over pricing but explained that the prices of each wrap are clearly shown when you select the wrap for purchase as well as the buy three get one free promotion, when she attempted to call in to make the change the order had already processed and was in our warehouse being picked and we were unable to stop or make any changes at that time I explained that she would be be able to return the order to us unused and that we would refund her order in full Our return policy is on our website easily accessible to all who purchase

October 29, 2015 Attn: [redacted] , Dispute Counselor RevDex.com 5673 South Redwood Road Salt Lake City, UT 84123 Fax No. (801) 892-6002 Dear Ms. [redacted] : We are in receipt of your letter dated October 20, 2015, regarding Case # [redacted] . Jamberry Nails takes seriously its commitment to high-quality customer service, and has carefully reviewed and considered the complaint. We are sorry for any confusion on this matter between Jamberry and the customer. According to their complaint letter, the customer’s desired resolution is for Jamberry to give her a refund, which we have no completed. Thus, we have now fully satisfied the customer’s resolution requests in this case. Please let us know if there are any additional concerns. However, we suspect this response will result in the immediate closure and resolution of this complaint. Best, Bridgette Jamberry Nails

July 20, Attn: Kristine G***, Dispute Counselor Revdex.com South Redwood Road Salt Lake City, UT Fax No(801) 892- Dear MsG***: We are in receipt of your letter dated July 16, 2015, regarding Case # [redacted] Jamberry Nails takes seriously its commitment to high-quality customer service, and has carefully reviewed and considered the complaint We are sorry for any confusion on this matter between Jamberry and the customer According to their complaint letter, the customer’s desired resolution is to be reinstated as a consultant, which we have done Thus, we have now fully satisfied and exceeded the customer’s resolution requests in this case Please let us know if there are any additional concerns However, we suspect this response will result in the immediate closure and resolution of this complaint Best, Bridgette Jamberry Nails

Complaint: [redacted] I am rejecting this response because: I never received a return shipping label like they claim to have sentIt’s now over a year after the incident and they are just now doing something about this complaint? Sincerely, [redacted]

We have reached out to *** *** and refunded her for her returned kit and all returned nail wraps The refund was issued on December 18th We have spoken with *** and let her know what was refunded and why and she has accepted the refund Thank you

July 20,
Attn: Kristine G***,
Dispute Counselor
Revdex.com
"margin-bottom:0in;margin-bottom:.0001pt;line-height:
107%">South Redwood Road
Salt Lake City, UT
Fax No(801) 892-
Dear MsG***:
We are in receipt of your letter dated July 14, 2015, regarding Case #***.
Jamberry Nails takes seriously its commitment to high-quality customer service,
and has carefully reviewed and considered the complaint
We
are sorry for any confusion on this matter between Jamberry and the
customer. According to their complaint
letter, the customer’s desired resolution is to be refunded $52.42, which we
have done. Thus, we have now fully
satisfied the customer’s resolution requests in this case
Please let us know if
there are any additional concerns. However, we suspect this response will
result in the immediate closure and resolution of this complaint
Best,
Bridgette
Jamberry
Nails

Complaint: ***
I am rejecting this response because: Jamberry does have the day warranty posted, however, any company should stand by their product There are exceptions to every situation I sell Jamberry and I loved the product! I had a customer's heater break on her...and I did not feel that was fair for her I do not want to sell a product that will crap out after a yearIf that is what I wanted, I would just throw my money into the trash The company did not do everything they could to help my customer They told me that they would not help They did finally give me the $gift code, and I still paid $out of my own pocket for my customer's replacement heater This was only done to appease meAgain, I do not purchase or sell from a company that does not stand by their product Horrible customer service!
Sincerely,
*** ***

In reference to Complaint ID #***, please note that we reached out to *** *** around the time of the initial complaint and informed her that she could return the product for a refundWe also provided here a return shipping label, but we have not heard back from her

We reached out to *** yo understand the situation and see how e could help We were able to help her out by sending her out the items that she was promised by one of our independent consultants The issue has been resolved amicably

*** reached out to us on the 2nd of September and let us know that her heater was no longer working In researching the situation we have found that the last time *** purchased a heater from Jamberry was on 02/07/15, order We explained to her that the heater lifetime was
12-months depending on care and that we have a day warranty on the heater for any defects or problems This warranty is clearly stated on our return policy which is accessible to *** on both our retail website and her customer workstation As her mini heater is older than days we explained that we were not able to replace the heater, we did make an exception and gave her a gift code to use towards the purchase of a replacement which she excepted and used.We did everything we could to help her with a broken heater, that was more than a year old, gave her a gift code to use towards the purchase of a new heater and have our Mini-Heater warranty posted in a clear and accessible spot We worked and did all we could within reason to help resolve ***'s concern

We were able to get a hold of *** concerning this order from We have refunded her for the amount requested (52.30) This issue has been resolved

Dear Ms***: We are in receipt of your letter dated June 7, 2016, regarding Case #***. Jamberry Nails takes seriously its commitment to high-quality customer service, and has carefully reviewed and considered the complaintWe are sorry for any confusion on this matter between
Jamberry and the customerAccording to the complainant’s letter, they ordered online and did not receive their order after two weeksAt the time of this order, there were nationwide shipping challenges with the courier service due to flooding and other circumstancesOur Customer Service Manager issued a replacement order and has attempted to contact the customer to resolve the complaint multiple timesTo date, the customer has not responded to our attempts to connect and we have been unable to fully resolve the matter Please let us know if there are any additional concerns. However, we suspect this response will result in the immediate closure and resolution of this complaintBest, Tricia Jamberry Nails

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThey have reached out and sent a trackable return labelThey have stated they will process the refund when they see the package is in its way backAs long as this happens, I will be satisfiedThe new rep who reached out was very professional
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Travis A***