I have been informed by our Director of Customer Service that this issue is being resolvedI apologize to Mr [redacted] for this aggravation and unprofessional incidentThis is not how we do business and he should have been taken care of immediately and to his satisfactionPlease let me know if this does not get resolved to your satisfactionWe stand behind our commitment to serve the men and women who have served our country Thank you for your service[redacted] ***VP, Medals of America
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Again, I do not accept this as a "resolution." The only thing this fixes is me not getting emailsAlso, in the latest response, I have not served in the service of this countryI have not claimed to and do not want to be labeled as someone that hasI claim no valorI will not agree to let this complaint be filed as closed in a manner that takes it away from the viewing publicThis company repeatedly was unable, unwilling, and per other complaints fully aware of past issues that were the same as mine Regards, [redacted]
Hi, MrM***,I'm sorry for the inconvenience about your American Legion shirt We appreciate your business As stated on our website, on the page displaying your shirt, we describe a lead time of - weeks on these items Attached is a screenshot of this notice from our website Thank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I would like to say thank you for your help, and continue doing business like this many years to come Regards, [redacted] ***
Revdex.com: I received an email from the vendor and have not received any email for two days Maybe it has stopped with the help of the Revdex.com, other attempts at a resolution failed.Thank you, Revdex.com [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I have heard the same thing and do not accept this statement as a "resolution." I filed this complaint with the intent that the complaint remain visible to anyone that makes an inquiryThis company had months to resolve the issue by simply honoring my requestThey did not, therefore, I do not accept the same excuse that has been given before Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI did eventually receive a full refundThank you for getting this resolved, as I was not having any luck resolving this before your intervention Regards, V [redacted] H***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Mr***,We have found the problem within our system that was allowing these unwanted emails to continueIt has been resolvedAgain, I offer our apology for this inconvenienceWe are grateful for your service to our country.Sincerely, *** *** VP, Medals of America
Hi, MrB***,I apologize for the inconvenience of not having your vest sooner. This is a great item, and we want you to have your vest as soon as possible. It is popular, and we sell out quickly. Your vest order was filled as soon as we restocked in January. However, as you
mentioned there was a problem with the shipping address, and you did not receive it. In the meantime, the vests sold out again. We have re-implemented your order to fill as soon as we receive more. In addition, we have reached out multiple times to the customer who received your vest with no response. We are willing to make things right for you. There has been no lack of honesty or integrity because we told you about the back order on December 11, and again on December 19, 2017. I cannot explain why the incorrect shipping address was in your file, but we were honest and told you what happened on February 9, when we found out about the shipping problem. I apologize again for the delay, and please know we want you to have your vest as soon as we can make it happen
Mr***,I appreciate you sending me the email directly to my email addressIt allowed us to find and correct the problem within the systemYou should not receive any further emails from MOAAgain, I apologize for the inconvenience we have causedWe are grateful for your service to our country. Sincerely, *** ***VP, Medals of America
I apologize for this error and the inconvenience we have causedIt is my understanding that this problem has been resolved by our Customer Service Director.Do
not hesitate to email me if you need further assistance.***@usmedals.comThank you for your service to our country.*** ***VP, Medals of America
Mr***,I have researched this issueWe have marked this address as do not mail and taken the extra step of adding this address to the Do Not Mail file with our mailing company.We have also marked the email address as unsubscribeSince we do a lot of our planning weeks in advance it make take
several days for the advertising to stop.I apologize for the inconvenience and will follow up on this in a few weeks to make sure that we have fulfilled your requests.Here is my contact information should you need to reach me for anything.*** *** *** *** *** x***
It is my understanding that this issue has been resolvedI apologize that our internal procedure seemed to cause a delay in the refundThis should have been better explained by our CSR. I appreciate your business and your service to our country. J** E***VP, Medals of America
I have been informed by the Customer Service Manager that this issue has been resolved
We stand behind our work and I apologize for the inconvenience and frustration that our inability to fix this immediately has caused Mr***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
The report I have received from my Customer Service manager is that contact has been made with MrR***'s wife and that he is aware that a refund has been issued.I apologize for the inconvenience our error has caused.Thank you for your service to our country. J** E***VP
It is my understanding that this issue has been resolvedI apologize for the inconvenience of having to contact the Revdex.com in order for us to take the proper action. J** E***VP, Medals of America
First, I want to apologize for the breakdown in our systemThis order should have been shipped per Mr*** requestI note that the order shipped yesterday. As for an explanation of what happened: Suffice to say the order got released into the warehouse and was being held there which
took control out of my Customer Service Representative's handsThis is a flaw in our system and we are working on how to fix this issue. Again, I am sorry for the problem and hope that we can serve you again some day in the futureWe do appreciate your business and your service to our country. *** ***VP, Medals of America
I have been informed by our Director of Customer Service that this issue is being resolvedI apologize to Mr [redacted] for this aggravation and unprofessional incidentThis is not how we do business and he should have been taken care of immediately and to his satisfactionPlease let me know if this does not get resolved to your satisfactionWe stand behind our commitment to serve the men and women who have served our country Thank you for your service[redacted] ***VP, Medals of America
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Again, I do not accept this as a "resolution." The only thing this fixes is me not getting emailsAlso, in the latest response, I have not served in the service of this countryI have not claimed to and do not want to be labeled as someone that hasI claim no valorI will not agree to let this complaint be filed as closed in a manner that takes it away from the viewing publicThis company repeatedly was unable, unwilling, and per other complaints fully aware of past issues that were the same as mine Regards, [redacted]
Hi, MrM***,I'm sorry for the inconvenience about your American Legion shirt We appreciate your business As stated on our website, on the page displaying your shirt, we describe a lead time of - weeks on these items Attached is a screenshot of this notice from our website Thank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I would like to say thank you for your help, and continue doing business like this many years to come Regards, [redacted] ***
Revdex.com: I received an email from the vendor and have not received any email for two days Maybe it has stopped with the help of the Revdex.com, other attempts at a resolution failed.Thank you, Revdex.com [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I have heard the same thing and do not accept this statement as a "resolution." I filed this complaint with the intent that the complaint remain visible to anyone that makes an inquiryThis company had months to resolve the issue by simply honoring my requestThey did not, therefore, I do not accept the same excuse that has been given before Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI did eventually receive a full refundThank you for getting this resolved, as I was not having any luck resolving this before your intervention Regards, V [redacted] H***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Mr***,We have found the problem within our system that was allowing these unwanted emails to continueIt has been resolvedAgain, I offer our apology for this inconvenienceWe are grateful for your service to our country.Sincerely, *** *** VP, Medals of America
Hi, MrB***,I apologize for the inconvenience of not having your vest sooner. This is a great item, and we want you to have your vest as soon as possible. It is popular, and we sell out quickly. Your vest order was filled as soon as we restocked in January. However, as you
mentioned there was a problem with the shipping address, and you did not receive it. In the meantime, the vests sold out again. We have re-implemented your order to fill as soon as we receive more. In addition, we have reached out multiple times to the customer who received your vest with no response. We are willing to make things right for you. There has been no lack of honesty or integrity because we told you about the back order on December 11, and again on December 19, 2017. I cannot explain why the incorrect shipping address was in your file, but we were honest and told you what happened on February 9, when we found out about the shipping problem. I apologize again for the delay, and please know we want you to have your vest as soon as we can make it happen
Mr***,I appreciate you sending me the email directly to my email addressIt allowed us to find and correct the problem within the systemYou should not receive any further emails from MOAAgain, I apologize for the inconvenience we have causedWe are grateful for your service to our country. Sincerely, *** ***VP, Medals of America
I apologize for this error and the inconvenience we have causedIt is my understanding that this problem has been resolved by our Customer Service Director.Do
not hesitate to email me if you need further assistance.***@usmedals.comThank you for your service to our country.*** ***VP, Medals of America
Mr***,I have researched this issueWe have marked this address as do not mail and taken the extra step of adding this address to the Do Not Mail file with our mailing company.We have also marked the email address as unsubscribeSince we do a lot of our planning weeks in advance it make take
several days for the advertising to stop.I apologize for the inconvenience and will follow up on this in a few weeks to make sure that we have fulfilled your requests.Here is my contact information should you need to reach me for anything.*** *** *** *** *** x***
It is my understanding that this issue has been resolvedI apologize that our internal procedure seemed to cause a delay in the refundThis should have been better explained by our CSR. I appreciate your business and your service to our country. J** E***VP, Medals of America
I have been informed by the Customer Service Manager that this issue has been resolved
We stand behind our work and I apologize for the inconvenience and frustration that our inability to fix this immediately has caused Mr***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
The report I have received from my Customer Service manager is that contact has been made with MrR***'s wife and that he is aware that a refund has been issued.I apologize for the inconvenience our error has caused.Thank you for your service to our country. J** E***VP
It is my understanding that this issue has been resolvedI apologize for the inconvenience of having to contact the Revdex.com in order for us to take the proper action. J** E***VP, Medals of America
Our records indicate the refund was applied on 1-12-Please let me know if this is not the case
First, I want to apologize for the breakdown in our systemThis order should have been shipped per Mr*** requestI note that the order shipped yesterday. As for an explanation of what happened: Suffice to say the order got released into the warehouse and was being held there which
took control out of my Customer Service Representative's handsThis is a flaw in our system and we are working on how to fix this issue. Again, I am sorry for the problem and hope that we can serve you again some day in the futureWe do appreciate your business and your service to our country. *** ***VP, Medals of America