Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Again, I do not accept this as a "resolution." The only thing this fixes is me not getting emails. Also, in the latest response, I have not served in the service of this country. I have not claimed to and do not want to be labeled as someone that has. I claim no valor. I will not agree to let this complaint be filed as closed in a manner that takes it away from the viewing public. This company repeatedly was unable, unwilling, and per other complaints fully aware of past issues that were the same as mine.
Regards,
[redacted]
Revdex.com: I feel that Medals of America has accepted the delivery dates submitted by their vendor. We are not talking about a large order, but one single vest.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
[To assist us in bringing this matter to a close, Please let us know below why you are rejecting the offer made by the business.]
Regards,
R[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I would like to say thank you for your help, and continue doing business like this many years to come.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We have confirmed that we have removed this name from our internal file. Today we took an additional step by sending this name and address to our list manager to remove it from any file we mail in the future. Since mailings are planned several months in advance it may take a few weeks for this to...
take affect. I apologize for the inconvenience of this not being taken care of earlier.
[redacted]
VP, Medals of America
I apologize for this inconvenience. We have taken the step to eliminate your email address from our system. Since you unsubscribed I am not sure why you would receive subsequent emails. When we looked in our system it did not show your email address as an unsubscribe. I am being told by our email...
provider that there is a glitch in the system at certain times under certain circumstances but I do not accept their excuse. If you should receive any further emails please contact me at:[redacted]@usmedals.comor at 864 [redacted] Again, I apologize for this issue. We appreciate your business and your service to our country. [redacted]VP, Medals of America
Revdex.com:
I received an email from the vendor and have not received any email for two days. Maybe it has stopped with the help of the Revdex.com, other attempts at a resolution failed.Thank you, Revdex.com
[redacted]
I have been informed by our Director of Customer Service that this issue is being resolved. I apologize to Mr. [redacted] for this aggravation and unprofessional incident. This is not how we do business and he should have been taken care of immediately and to his satisfaction. Please let me know if...
this does not get resolved to your satisfaction. We stand behind our commitment to serve the men and women who have served our country. Thank you for your service.[redacted]VP, Medals of America
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. I have heard the same thing and do not accept this statement as a "resolution." I filed this complaint with the intent that the complaint remain visible to anyone that makes an inquiry. This company had months to resolve the issue by simply honoring my request. They did not, therefore, I do not accept the same excuse that has been given before.
Regards,
[redacted]
Hi, Mr. M[redacted],I'm sorry for the inconvenience about your American Legion shirt. We appreciate your business. As stated on our website, on the page displaying your shirt, we describe a lead time of 2 - 8 weeks on these items. Attached is a screenshot of this notice from our...
Medals of America (MoA) representative US Army First-Sergeant (ret.) [redacted], who contacted me on 3/4/2016. We had a healthy dialogue. He even pointed out a flaw in my request regarding order-of-precedence for mounting of battle clasps for my Grandfathers WW1 Victory Medal. He seemed to have a good understanding of my original request and requirements of an authentic WW1 Victory Medal. After a short review of his reference, I agreed that he was correct regarding the order-of-precedence and I approved his recommended change. I received the replacement medal on 3/7/2016. It appears much more "normal" now - closer to expectation at least, suitable for display, although not ideal. It is still not completely authentic in its construction. (I could elaborate but decline to do so). I am still bitter about what MoA did to my Grandfather's original medal. The hurt runs deep, knowing what my Grandfather suffered thru in his lifetime. He was permanently disabled during WW1, and he endured subsequent poverty disability, and limping in pain all his life, and what that medal meant to him. He wore it with pride often in the DAV, VFW, and AFW legion meetings and events. Indeed, it was displayed at his funeral. Under better circumstances, there could have been more business between me and MoA. While the replacement medal is adequate, my trust in MoA is not fully mended considering the damages done to a nearly 100 year family heirloom. However I think MoA has made reasonable response in order to compensate me for the damages done. I now consider the case closed. -[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I did eventually receive a full refund. Thank you for getting this resolved, as I was not having any luck resolving this before your intervention.
Regards,
V[redacted] H[redacted]
We are in the final stages of resolving this issue. I apologize for the error. This product should have been handled with more care.
This should be completely resolved in a few days.
We are committed to total satisfaction for all of our customers. We recognize the sacrifice that each one of...
them has made for our country.
Thanks for the opportunity to serve you.
Again I apologize for the error. [redacted]
VP, Medals of America
[A default letter is provided here which indicates your acceptance of the business's...
response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thanks for the help -- most efficient.
Regards,
R[redacted] O'[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Again, I do not accept this as a "resolution." The only thing this fixes is me not getting emails. Also, in the latest response, I have not served in the service of this country. I have not claimed to and do not want to be labeled as someone that has. I claim no valor. I will not agree to let this complaint be filed as closed in a manner that takes it away from the viewing public. This company repeatedly was unable, unwilling, and per other complaints fully aware of past issues that were the same as mine.
Regards,
[redacted]
Revdex.com: I feel that Medals of America has accepted the delivery dates submitted by their vendor. We are not talking about a large order, but one single vest.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
[To assist us in bringing this matter to a close, Please let us know below why you are rejecting the offer made by the business.]
Regards,
R[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I would like to say thank you for your help, and continue doing business like this many years to come.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We have confirmed that we have removed this name from our internal file. Today we took an additional step by sending this name and address to our list manager to remove it from any file we mail in the future. Since mailings are planned several months in advance it may take a few weeks for this to...
take affect. I apologize for the inconvenience of this not being taken care of earlier.
[redacted]
VP, Medals of America
I apologize for this inconvenience. We have taken the step to eliminate your email address from our system. Since you unsubscribed I am not sure why you would receive subsequent emails. When we looked in our system it did not show your email address as an unsubscribe. I am being told by our email...
provider that there is a glitch in the system at certain times under certain circumstances but I do not accept their excuse. If you should receive any further emails please contact me at:[redacted]@usmedals.comor at 864 [redacted] Again, I apologize for this issue. We appreciate your business and your service to our country. [redacted]VP, Medals of America
Revdex.com:
I received an email from the vendor and have not received any email for two days. Maybe it has stopped with the help of the Revdex.com, other attempts at a resolution failed.Thank you, Revdex.com
[redacted]
I have been informed by our Director of Customer Service that this issue is being resolved. I apologize to Mr. [redacted] for this aggravation and unprofessional incident. This is not how we do business and he should have been taken care of immediately and to his satisfaction. Please let me know if...
this does not get resolved to your satisfaction. We stand behind our commitment to serve the men and women who have served our country. Thank you for your service.[redacted]VP, Medals of America
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. I have heard the same thing and do not accept this statement as a "resolution." I filed this complaint with the intent that the complaint remain visible to anyone that makes an inquiry. This company had months to resolve the issue by simply honoring my request. They did not, therefore, I do not accept the same excuse that has been given before.
Regards,
[redacted]
Hi, Mr. M[redacted],I'm sorry for the inconvenience about your American Legion shirt. We appreciate your business. As stated on our website, on the page displaying your shirt, we describe a lead time of 2 - 8 weeks on these items. Attached is a screenshot of this notice from our...
website. Thank you.
Medals of America (MoA) representative US Army First-Sergeant (ret.) [redacted], who contacted me on 3/4/2016. We had a healthy dialogue. He even pointed out a flaw in my request regarding order-of-precedence for mounting of battle clasps for my Grandfathers WW1 Victory Medal. He seemed to have a good understanding of my original request and requirements of an authentic WW1 Victory Medal. After a short review of his reference, I agreed that he was correct regarding the order-of-precedence and I approved his recommended change. I received the replacement medal on 3/7/2016. It appears much more "normal" now - closer to expectation at least, suitable for display, although not ideal. It is still not completely authentic in its construction. (I could elaborate but decline to do so). I am still bitter about what MoA did to my Grandfather's original medal. The hurt runs deep, knowing what my Grandfather suffered thru in his lifetime. He was permanently disabled during WW1, and he endured subsequent poverty disability, and limping in pain all his life, and what that medal meant to him. He wore it with pride often in the DAV, VFW, and AFW legion meetings and events. Indeed, it was displayed at his funeral. Under better circumstances, there could have been more business between me and MoA. While the replacement medal is adequate, my trust in MoA is not fully mended considering the damages done to a nearly 100 year family heirloom. However I think MoA has made reasonable response in order to compensate me for the damages done. I now consider the case closed. -[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I did eventually receive a full refund. Thank you for getting this resolved, as I was not having any luck resolving this before your intervention.
Regards,
V[redacted] H[redacted]
We are in the final stages of resolving this issue. I apologize for the error. This product should have been handled with more care.
This should be completely resolved in a few days.
We are committed to total satisfaction for all of our customers. We recognize the sacrifice that each one of...
them has made for our country.
Thanks for the opportunity to serve you.
Again I apologize for the error. [redacted]
VP, Medals of America
[A default letter is provided here which indicates your acceptance of the business's...
response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thanks for the help -- most efficient.
Regards,
R[redacted] O'[redacted]
Ive added the receipt that was emailed to me in May. The patch is listed as 101 Airborne Vietnam Veteran Patch with Glue ( Item number P1561)