James Mitsubishi

Our advertisements are very clear in stating that bank approval is required for $down promotionWe do our very best to try and secure the promotion for people with awful credit, however make no guaranteesAttached, please find our radio ad, and disclaimer

Phone response, this consumer has been taken care of

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I did not hear the ad on the radio. I saw it on Facebook AND asked them specifically if it applied to people with bad credit. I was told "Yes". Not "maybe, we'd have to check with the bank". I was specifically told YES it would apply to me with terrible credit. Their website even says "Remember, if you have a job, you're approved!". All of these factors combined would lead a reasonable person to believe that, even with their poor credit, they would be able to take advantage of the promotion that was offered. I have a job with steady, verifiable income, so I should be approved. Their words.At best, they were extremely misleading. At worst, they are engaging in Bait & Switch marketing.
Regards,
[redacted]

THe consumer was presented the paperwork, attached are the copies.

It is with great concern and regret we received a letter outlining a problem that Ms. [redacted] had received pertaining to our service.Ms. [redacted] purchased a car from us on 4-16-2016. On thatday James Cars finance manager Tom [redacted] did what he could to get Ms. [redacted] along with her...

financing on her vehicle a 2yr warranty. Sadly, the bank came back to us and refused the warranty as her loan was maxed out.We did however go to great lengths to find a company that could finance for the customer a 2yr warranty with 0%interest as she was looking for. We tried to contact Ms.[redacted] with no avail. We are aware she tried to contact us as well, we are available 7 days a week for any customer to come in and talk with us about any issue, we hold our high reputation of exceptional service to our customers first and foremost.We have been in contact with Ms. [redacted] and she is planning to come in and fix the issue.On behalf of James Cars of Rome, we would like to apologize for any inconvenience.We accept full responsibility for any misunderstanding and I assure you we are taking the necessary steps to prevent it from happening in the future.Thank you for bringing this matter to our attention. If you have any further questions or would like to discuss this matter further, please feel free to contact us at our number: [redacted].Owner; James P[redacted] James Mitsubishi 2

Revdex.com:
I want to clear up a few things and explain my situation start to finish. First back in late November my girlfriend started working at James cars of Rome in the office. She told them she might looking to buy a car. They tried to get her into a 2012 [redacted] for about 12,000 with interest at over 20%. I told her it wasn't a good idea. Then the manager had her ask me to Co sign for the car. I let them run my credit but I declined the deal. though the management gave her dealer plates and let her drive the car for the weekend to try to convince me to buy the car. I went into the dealership Monday to return the car and tell them I don't want or can I afford the car. The manager then became aggressive and said that I already bought the car. They had me fooled into thinking that I did buy the car because I signed for them to check my credit NOT THE SALES AGGREEMENT. I remember refusing to sign the contract after collecting my thoughts. But because of his aggression and intimidating selling tactics I thought I was stuck with the car. At one point the manager ran after me when I tried to leave and pushed me and raised his fist. As I was getting my phone charger out of the car and getting ready to leave the 2012 [redacted] in the parking lot and walk home. He ran outside and apologized to me. I fell for his apology and he told me he would make me A better deal. He took me in the office and said he would get me a better car for not much more money. A 2013 [redacted] EX-L. I thought it was 299$ for 5 years and I signed the contract. They told me they would deliver the car by Friday and give me the paperwork then. Friday came and I got the car but no paperwork. They said they would give it to my girlfriend [redacted] who just started working there in the office. I left them a review on Google and Facebook that they didn't like and they fired my girlfriend [redacted] for it. James the owner called me and said he would give me 865$ to remove the review. OK. Now my girlfriend is fired and I don't have paperwork. I went to the bank and they gave me the paperwork and that's when I learned that the loan was for 7 years at 299 not 5 years. All in all I didn't want to buy a car nor can I afford. I am considering doing a voluntary repossession but I believe James Mitsubishi of Rome scammed me and should rewind the deal. I don't want the car and never did. The manager was intimidating me and caused me to not think clearly. Please help. 
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Dear Sirs:The below complaint has been resolved by James Cars of Rome, they installed 4 drive flat tires on the SUV, I thank you for your assistance in this situation.  Now I am still trying to get a Title from the DMV, it has been over 3 months and nothing, called and got nowhere.Thank you...

again[redacted]Complaint ID[redacted]

I did sign paperwork but I didn't get any copy. They said they would give it to me when they finish things on their end. The car was for my girlfriend to use.

Our advertisements are very clear in stating that bank approval is required for $5 down promotion. We do our very best to try and secure the promotion for people with awful credit, however make no guarantees. Attached, please find our radio ad, and disclaimer.

Revdex.com: the check I received from James cars was for me to remove my negative reviews on social media. I was never OK with the deal.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]