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James River Air Conditioning Co

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Reviews James River Air Conditioning Co

James River Air Conditioning Co Reviews (30)

Mike J [redacted] did a great job (yearly service on our furnace/ac and heat pump) He advised that a furnace repair would be required within a year, but could be done during his visit as a preventative measure - I appreciated the choice

Revdex.com Case # [redacted] - James River Air Conditioning Co., Inc[redacted] , We are in the process of contacting client to send a senior manager over to inspect the heat exchanger for a crack Once inspected, we will be refunding the maintence fees requested Thank you, [redacted] Assistant to [redacted] ***James River Air Conditioning

our install team showed on time and finished in one daycleaned the area when they we're finished up

We have used James River for a few years now and are very pleased with their knowledge, skill and professionalism I request the same technician each time due to our old, cranky system, and I am certain that J T will stretch out the life of our system due to his meticulous expertise

Found the service was courteous and knowledgeable

James River First class in doing PM's to my Heating/AC units

$to replace a dryer door latch seems to be way too high, especially for an established, long time customerThe tech merely pulled screws, replaced the screwsminutes of work and he didn't have the correct replacement part, he took it from the existing door

This review is about the work of Mike J***, who was great! He worked efficiently, in a steady, professional manner and did a very good job repairing our Air ConditioningThanks so much!

Excellent service and great personnel

We had to have our heat pump replaced We have used James River before and have been happy with them Craig came to replace the heat pump He came when scheduled and took care of the installation He was professional and courteousThe system is working as it should I know if there should be a problem I can call James River and they will resolve the issue

Mike J [redacted] was the service representative who cameOur heatpump had completely stopped workingHe identified the problem quickly, and replaced the thermostatMike is extreamly professional and knowledgeable about the mechanics and technology involved in today's heating/cooling systems

Love working with James River Air Conditioning - they are prompt, reliable, and trustworthyWould definitely recommend them and would not hesitate to use them again

Had a great session with Crig who serviced my units and cleaned them He was polite, pleasant, efficient and helpful I would like to have him back again

To say that my attempted employment with JRA was lacking would be an understatement I was told that JRA would be holding classes strictly for women who were interested in getting into the HVAC field I took these classes with the knowledge confirmed by the HR department and another supervisor that this class would help us get trained in learning the basics of HVAC Upon the end of the class, we then told that there were only two positions available and that we would be interviewing I was taken aback because this information was with held from us During the interview process, the fact that I had a bachelor's degree was sneered upon and I was asked "with all this education behind you, why would you want to get into HVAC?" Since when did an abundance of education make a person unqualified especially when this is what people are looking for todayWhen I received my rejection email, I was informed that I had applied for another position entirely, Residential Service Technicians which was not at all what I had been told that the class was going to prep us for Why would I apply for an advanced position when I just completed the basic course to be a helper with a Preventative Maintenance Technician, wherein I was told that I would need two months experience before taking the test to become refrigerant certified I replied with an email back and have yet to hear back from JRASuch practices are incoherent at best and manipulative at worst

Technician was very friendly and knowledgeablePricing is a huge issue and is not made clear at time of service callA charge of is just to get the TECH out to you, and that doesn't go towards any parts or laborat the end of the day a simple thermostat cost my family nearly $500.00, that took minutes to install

Technician was friendly and professional and quickly resolved issue with gas furnace

I have been using JRAC for years and they have the most professional and technical technicians forHeat pumps etcI would recommend them to anyoneMark CIs a technician who is very knowledgeable

I recently had the units in my house serviced by Gus D [redacted] of James River AirGus was personable, professional, and thorough with his workHe indicated other services being offered by James River Air such as plumbing, electrical work, and installation of surge protectorsI found his attention to detail to be excellent

This is Hugh J [redacted] the owner of the company We are in receipt of your Revdex.com complaint # [redacted] I have asked my staff to pull all records on the call and the quote for review We have a very precise protocol in place on heat exchanger cracks and work VERY hard to make sure we are correct when we make a diagnostic of this type Our protocol is to verify these issues with parties We would NEVER condemn a system that was not in need of it I have attached a file photo of the crack detected From the picture it appears pretty serious to me I believe our technician Sarah and supervisor Bryan worked with your wife and they are both wonderful honest people and I cannot imagine them ever willfully and intentionally fabricating this problem As for the business, my dad started the company years ago and we built it on integrity and the Golden rule I am an Eagle scout and deeply involved in the day to day operations and we would NEVER knowingly and fraudulently condemn a system Have we made mistakes, certainly, we always make them right as we would if we found out that has happened here We are humans and we are not perfect but we certainly work for percent perfection on matters like this At this point I am willing to look at any and all pathways to bring this matter to a mutually beneficial closure I would like to suggest the following action plan: -Let’s review data -Have my service manager verify crack and this picture -review current furnace status -discuss next actions Again, we will work with you in any way possible to resolve this matter

Mike Jwas very professional in his manner and presentation on the service call todayHe was able to quickly diagnose my Air Conditioning problem and had everything working in a very short time

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