We have discussed the issues with Mr*** We are waiting on a lien release from the bank due to a clerical error in NY State Department of Motor VehicleWe are giving Mr [redacted] $for his troubles We are also willing to give Mr [redacted] a rental vehicle until we can resolve the issue
The vehicle purchased does have navigationThe salesperson has been in touch with the customer and walked her through how to use itOhio DMV is a step processWe completed the first step in titling the vehicle, however; we were unable to complete the second step because the customer had already been issued plates from DMVWe will reimburse the customer for the motor vehicle expenses that we collected
Complaint: [redacted] I am rejecting this response because: Not once in our numerous conversations did they even offer a rental carThe only offers I received were: 1.) return the car, 2.) wait up to two months for the correct paperwork or 3.) accept the car as is and receive some compensationI went with 3.) as I needed a second car for my son and I to drive to workRichard Catena Auto Wholesalers now wants me to sign a document that states: " relinquish any current or future claims in regards to the purchase of ____________________"They are now blaming the issue on a clerical error on the title that states 70,miles on the car instead of 51,I would think you should check the title of the vehicle before you sell it as well as have it in your possessionThe lying and coercion of this company is amazing as well as unethicalJames states I can't receive my plates and registration until they received the signed documentIn my dealings with this company I will not sign the document until I have possession of the plates/registration and check for $as they have zero creditability Regards, [redacted] ***
*** *** purchased a vehicle from Joe Baker who is not an employee of Richard Catena Auto Wholesalers*** *** got her plates as soon as I was notified about the situationWe also reimbursed her $for tires and $for an oil changeWe also gave her a refund check of $for the
difference in the charge of the motor vehicle.Thank you,*** ***
*** *** *** ***
*** *** ***
*** ** ***
*** ***
All of our vehicles are sold as isOur customers are allowed to test drive the vehicles before purchasing themAs a courtesy we were willing to reimburse Ms*** for some of the repairs made to the vehicle; however, we have been unable to contact Ms*** via phone to discuss the situation
From our understanding, the vehicle was being purchased through a dealership in New York which is not across the country from New JerseyThere is no documentation fee when it is a dealer to dealer transactionBefore the customer’s arrival, the vehicle was sent out to have the issue with the
airbag repairedWhen the inspector came here and the vehicle was not here, we offered to take the inspector to go see the vehicle but he would not goIt is at our request to have an inspection done prior to purchasing a vehicle when a customer is traveling from some distance We repaired the problem with the airbag The computer was not cleared prior to the inspectionIf the computer had been cleared, the vehicle would not have had all the service notificationsPlease see the attached pictures of the vehicleThe panels are clearly not dented, bent, or falling off of the vehicle as indicated by the customerThe vehicle is years old and will have some imperfectionsWe also offered to take $off of the vehicle for the customerYou can see more pictures of the vehicle at ***
Complaint: ***
I am rejecting this response because: Being in the car industry, this dealership should be able to tell by looking at a vehicle whether or not it has been damaged previously, despite having clean paperwork. It is an embarrassment to their company that they are claiming to not be skilled in this area, knowing that consumers are relying on their “expertise” Maybe they are just content to continue deceiving consumers The dealership does have a maintenance department, of which, worked on my vehicle before handing it over to me so their claims of not having a service department are inaccurate as well. The staff person that did the work on my vehicle (removing blackened windows and repairing headlights) should have been able to tell that the vehicle had been damaged. Another blaring indicator that the vehicle had been in an accident and repaired is noted by the lack of VIN sticker on the driver’s side door. Clearly the door had been replaced at some time. I also did take the vehicle to a 2nd qualified repair shop and they did clear the sunroof lines so that is not the issue. And since the molding on the top of the vehicle has been double sided taped down, the repair shop seems to think that there is a crack in the top of the door that came from this accident that occurred before my purchase, which is causing the leak I will continue to alert all consumers via word of mouth, social media and local news outlets that this dealership deceives its consumers and is content with selling damaged goods. Since I did find paperwork from the previous owner’s insurance company in the glove compartment detailing how to submit a claim on this damaged vehicle, Catena Autos should be ashamed of itself. I did notify them that this paperwork does exist and in fact proves that the car had been damaged and they choose to ignore it and not put the best interest of the consumer first.
Regards,
*** ***
Thank you for contacting me - the mentioned statement from Richard Catena Auto wholesalers is accurate I have the plates and registration in hand and was told that I will be in possession of the key once shortly after it arrives to their business location
Regards,
*** ***
Complaint: ***
I am rejecting this response because:*** assume all the imperfections of the car he told me to texted what was wrong with the carHe knew they was trying to scam they don't like to take responsibility of the repairsI went to that place because my son was ***s son's friend I never read the reviews for this place I sent *** a link from an articule online that they are under investigation for scamming. The bank just called asking if I only gave 1,depositI gave 2,cashEverything is suspicios with this place*** try to take the cash at first with out writing on the sales receiptI told him I am giving you $he said I took the price off so you don't have to pay that much in taxesI was surprise the way he was doing the contractThen he went back to speak with his bossThey changed because I notice what they were doingI u know they don't like to take care customers and of course they have covered with all their paper workPlease assume what you sold me and be fair and finish doing the repAirs at list repair the windshield
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID ***, and find that this resolution is satisfactory to me
In the past days, the staff have been incredibly helpful in resolving this issueThey were apologetic for the miscommunication and after speaking with Gary it seems that this was genuinely just a series of miscommunications during a very hectic time of the yearI go tomorrow morning to collect my tires.
Regards,
*** ***
Unfortunately we were not aware that this vehicle was previously in an accident and we do not have a service departmentThere was no indication that it had been in an accident and there was no accident reported to carfaxAs Peter explained to you, the leaking could have occurred due to clogged
lines in the sunroofThis problem can occur after winterThe problem had not occurred until more than months after the purchase of the vehicle All of our vehicles are sold and we can provide documentation of the signed disclosures
Mr*** purchased a Porsche Cayenne from Richard Catena Auto Wholesalers in FebruaryAfter having sent the paperwork to Washington, DC to obtain plates on his behalf it was brought to our attention that we needed extra paperwork from Mr*** because he had obtained his own financing for
the vehicleMr*** was notified and as soon as we received the required documentation, it was forwarded to motor vehicleThe plates were completed as of 4/14/17, so there must have been a miscommunication with motor vehicle on the April 19thAs soon as we received the plates we sent them overnight via fed ex (tracking number: ***)
Though we try to accommodate everyone with their automobile purchase it is not always feasibleWe always recommend that a customer leave a deposit on vehicle if they have an interest in purchasing a certain vehicleWe can not prevent other customers from purchasing a vehicle while someone is
considering purchasing a vehicle In regards to the credit inquiry on the credit bureau it's not something we can remove as you generated a valid credit application as stated in your complaint. We would be more than happy to assist you in the purchase of vehicle but unfortunately we will not be able to replicate the exact vehicle you had initially inquired about. Thanks
[redacted] Auto Wholesalers, Inc. uses Carfax as an indicator of issues with vehicles. There was no indication that there was an issue with this vehicle. We ran a Carfax on this vehicle today and there is still no indication of an issue on Carfax. If you feel that Carfax has misrepresented this vehicle that would be something that would have to be discussed with them directly. We do not have a maintenance department at our dealership; we subcontract our work to various vendors. We could provide you proof that the removal of the tints and the repair of the headlight were subcontracted out as well. Once again this issue began about 10 months after the vehicle was purchased.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Complaint: [redacted]
I am rejecting this response because:The dealership is at fault for not asking the same and promising that the car is available
Regards,
[redacted]
We have discussed the issues with Mr*** We are waiting on a lien release from the bank due to a clerical error in NY State Department of Motor VehicleWe are giving Mr [redacted] $for his troubles We are also willing to give Mr [redacted] a rental vehicle until we can resolve the issue
The vehicle purchased does have navigationThe salesperson has been in touch with the customer and walked her through how to use itOhio DMV is a step processWe completed the first step in titling the vehicle, however; we were unable to complete the second step because the customer had already been issued plates from DMVWe will reimburse the customer for the motor vehicle expenses that we collected
We have gone to arbitration with Mr [redacted] and the arbitrators found that Richard Catena Auto Wholesalers, Incwas not at fault
Complaint: [redacted] I am rejecting this response because: Not once in our numerous conversations did they even offer a rental carThe only offers I received were: 1.) return the car, 2.) wait up to two months for the correct paperwork or 3.) accept the car as is and receive some compensationI went with 3.) as I needed a second car for my son and I to drive to workRichard Catena Auto Wholesalers now wants me to sign a document that states: " relinquish any current or future claims in regards to the purchase of ____________________"They are now blaming the issue on a clerical error on the title that states 70,miles on the car instead of 51,I would think you should check the title of the vehicle before you sell it as well as have it in your possessionThe lying and coercion of this company is amazing as well as unethicalJames states I can't receive my plates and registration until they received the signed documentIn my dealings with this company I will not sign the document until I have possession of the plates/registration and check for $as they have zero creditability Regards, [redacted] ***
*** *** purchased a vehicle from Joe Baker who is not an employee of Richard Catena Auto Wholesalers*** *** got her plates as soon as I was notified about the situationWe also reimbursed her $for tires and $for an oil changeWe also gave her a refund check of $for the
difference in the charge of the motor vehicle.Thank you,*** ***
*** *** *** ***
*** *** ***
*** ** ***
*** ***
All of our vehicles are sold as isOur customers are allowed to test drive the vehicles before purchasing themAs a courtesy we were willing to reimburse Ms*** for some of the repairs made to the vehicle; however, we have been unable to contact Ms*** via phone to discuss the situation
From our understanding, the vehicle was being purchased through a dealership in New York which is not across the country from New JerseyThere is no documentation fee when it is a dealer to dealer transactionBefore the customer’s arrival, the vehicle was sent out to have the issue with the
airbag repairedWhen the inspector came here and the vehicle was not here, we offered to take the inspector to go see the vehicle but he would not goIt is at our request to have an inspection done prior to purchasing a vehicle when a customer is traveling from some distance We repaired the problem with the airbag The computer was not cleared prior to the inspectionIf the computer had been cleared, the vehicle would not have had all the service notificationsPlease see the attached pictures of the vehicleThe panels are clearly not dented, bent, or falling off of the vehicle as indicated by the customerThe vehicle is years old and will have some imperfectionsWe also offered to take $off of the vehicle for the customerYou can see more pictures of the vehicle at ***
Complaint: ***
I am rejecting this response because: Being in the car industry, this dealership should be able to tell by looking at a vehicle whether or not it has been damaged previously, despite having clean paperwork. It is an embarrassment to their company that they are claiming to not be skilled in this area, knowing that consumers are relying on their “expertise” Maybe they are just content to continue deceiving consumers The dealership does have a maintenance department, of which, worked on my vehicle before handing it over to me so their claims of not having a service department are inaccurate as well. The staff person that did the work on my vehicle (removing blackened windows and repairing headlights) should have been able to tell that the vehicle had been damaged. Another blaring indicator that the vehicle had been in an accident and repaired is noted by the lack of VIN sticker on the driver’s side door. Clearly the door had been replaced at some time. I also did take the vehicle to a 2nd qualified repair shop and they did clear the sunroof lines so that is not the issue. And since the molding on the top of the vehicle has been double sided taped down, the repair shop seems to think that there is a crack in the top of the door that came from this accident that occurred before my purchase, which is causing the leak I will continue to alert all consumers via word of mouth, social media and local news outlets that this dealership deceives its consumers and is content with selling damaged goods. Since I did find paperwork from the previous owner’s insurance company in the glove compartment detailing how to submit a claim on this damaged vehicle, Catena Autos should be ashamed of itself. I did notify them that this paperwork does exist and in fact proves that the car had been damaged and they choose to ignore it and not put the best interest of the consumer first.
Regards,
*** ***
Thank you for contacting me - the mentioned statement from Richard Catena Auto wholesalers is accurate I have the plates and registration in hand and was told that I will be in possession of the key once shortly after it arrives to their business location
Regards,
*** ***
Complaint: ***
I am rejecting this response because:*** assume all the imperfections of the car he told me to texted what was wrong with the carHe knew they was trying to scam they don't like to take responsibility of the repairsI went to that place because my son was ***s son's friend I never read the reviews for this place I sent *** a link from an articule online that they are under investigation for scamming. The bank just called asking if I only gave 1,depositI gave 2,cashEverything is suspicios with this place*** try to take the cash at first with out writing on the sales receiptI told him I am giving you $he said I took the price off so you don't have to pay that much in taxesI was surprise the way he was doing the contractThen he went back to speak with his bossThey changed because I notice what they were doingI u know they don't like to take care customers and of course they have covered with all their paper workPlease assume what you sold me and be fair and finish doing the repAirs at list repair the windshield
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID ***, and find that this resolution is satisfactory to me
In the past days, the staff have been incredibly helpful in resolving this issueThey were apologetic for the miscommunication and after speaking with Gary it seems that this was genuinely just a series of miscommunications during a very hectic time of the yearI go tomorrow morning to collect my tires.
Regards,
*** ***
We have reached out to this customer and have resolved this complaint
Unfortunately we were not aware that this vehicle was previously in an accident and we do not have a service departmentThere was no indication that it had been in an accident and there was no accident reported to carfaxAs Peter explained to you, the leaking could have occurred due to clogged
lines in the sunroofThis problem can occur after winterThe problem had not occurred until more than months after the purchase of the vehicle All of our vehicles are sold and we can provide documentation of the signed disclosures
We have been in contact with the customer and we have resolved it
Mr*** purchased a Porsche Cayenne from Richard Catena Auto Wholesalers in FebruaryAfter having sent the paperwork to Washington, DC to obtain plates on his behalf it was brought to our attention that we needed extra paperwork from Mr*** because he had obtained his own financing for
the vehicleMr*** was notified and as soon as we received the required documentation, it was forwarded to motor vehicleThe plates were completed as of 4/14/17, so there must have been a miscommunication with motor vehicle on the April 19thAs soon as we received the plates we sent them overnight via fed ex (tracking number: ***)
Though we try to accommodate everyone with their automobile purchase it is not always feasibleWe always recommend that a customer leave a deposit on vehicle if they have an interest in purchasing a certain vehicleWe can not prevent other customers from purchasing a vehicle while someone is
considering purchasing a vehicle In regards to the credit inquiry on the credit bureau it's not something we can remove as you generated a valid credit application as stated in your complaint. We would be more than happy to assist you in the purchase of vehicle but unfortunately we will not be able to replicate the exact vehicle you had initially inquired about. Thanks
[redacted] Auto Wholesalers, Inc. uses Carfax as an indicator of issues with vehicles. There was no indication that there was an issue with this vehicle. We ran a Carfax on this vehicle today and there is still no indication of an issue on Carfax. If you feel that Carfax has misrepresented this vehicle that would be something that would have to be discussed with them directly. We do not have a maintenance department at our dealership; we subcontract our work to various vendors. We could provide you proof that the removal of the tints and the repair of the headlight were subcontracted out as well. Once again this issue began about 10 months after the vehicle was purchased.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
We have been in contact with the customer and a replacement insert has been ordered. We will notify the customer when the insert comes in.
Complaint: [redacted]
I am rejecting this response because:The dealership is at fault for not asking the same and promising that the car is available
Regards,
[redacted]