We have been in contact with Mr. [redacted]. He is in possession of his plates and registration. A key has been ordered and as soon as we receive it, we will reach out to him as well.
Revdex.com:The dealership has made no attempt to contact me and has my address to send any reimbursement for repairs to the car. Furthermore, I was not allowed to test drive the car out of the parking lot per [redacted], so that I couldn't see the brakes were bad with speed bumps and pot holes. The car couldn't get ovefive miles per hour and I couldnt tell there were no brakes at that low of speed.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We have
discussed the issues with Mr. [redacted]. We
are waiting on a lien release from the bank due to a clerical error in NY State
Department of Motor Vehicle. We are giving Mr. [redacted] $1500.00 for his troubles.
We are also willing to give Mr. [redacted] a rental vehicle until we can resolve...
Complaint: [redacted]
I am rejecting this response because:I received the plates and registration finally after over two months. There was no need for this delay except for the incompetence of the office personnel and lack of communication from them. The disregard for customer service and lack of care is the reason I will not return to this dealer. I have displayed my disdain and lack of confidence in this dealer on their [redacted] page as well as contacted numerous others that have received the same service. How does this dealer with so many complaints still stay in business?
Regards,
[redacted]
I spoke to the Proguard representative in regards to the
warranty and he informed me that they were covering three issues that are not
supposed to be covered under the warranty that was purchased, so I am little
confused in regards to that issue. Also, we only know what is provided to us
from...
carfax in regards to accidents; if the vehicle was in an accident we would
not know if it is not stated on the carfax. We also gave [redacted] the option
to switch vehicles, but unfortunately we do not determine the amount of money
needed for a down payment, the interest rate or the term; the bank does. Both
the warranty company and our dealership have gone above and beyond to try to
accommodate [redacted]
Complaint: [redacted]
I am rejecting this response because: It is false and they are lying the same way chris g[redacted] tried to sell me a warranty . We know...
that result where mr [redacted] was accused of warranty fraud. Why are there 21 complaints on your website? Why do they have an arbitration clause and dont pay the fee and lie here to you. They should be shut down go to jail and the latino sent to guantanamo where he belongs. There is further legal action in progress so I hope these criminals can at least accept the fact and take car back full amount. or I will contact DMD in NJ to have their license revoked
Regards,
[redacted]
As we stated before we have done our best to accommodate you
in regards to some of the cosmetic issues with the vehicle. Any issues you addressed with our sales
representative [redacted] have been addressed. In regards to the windshield we are unaware of the repairs you are
requesting. If there are any
imperfections in the windshield the customer needs to understand that the
vehicle is pre-owned and some imperfections will exist. At the time of purchase
we stress to the customer to carefully inspect the vehicle as the vehicle is
being sold as is. Any new issues the customer might have encountered is their responsibility.
The only thing we can offer you at this time is recommending you to one of our
repair facilities to address the new issues you may have encountered.The new claim of the unethical contract practices is
completely unfounded and false. Upon review of your sales and finance contract
we have clearly stated that $2500 was the down payment on transaction. Never
during the sales process was the customer ever coerced to enter into the
transaction. We always advise customer not to enter into any sales agreement
with our dealership if there is any uncertainty.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending...
it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
The vehicle purchased does have navigation. The salesperson has been in touch with the customer and walked her through how to use it. Ohio DMV is a 2 step process. We completed the first step in titling the vehicle, however; we were unable to complete the second step because the customer had...
already been issued plates from DMV. We will reimburse the customer for the motor vehicle expenses that we collected.
Complaint: [redacted]
I am rejecting this response because:
Not once in our numerous conversations did they even offer a rental car. The only offers I received were: 1.) return the car, 2.) wait up to two months for the correct paperwork or 3.) accept the car as is and receive some compensation. I went with 3.) as I needed a second car for my son and I to drive to work. Richard Catena Auto Wholesalers now wants me to sign a document that states: " relinquish any current or future claims in regards to the purchase of ____________________". They are now blaming the issue on a clerical error on the title that states 70,001 miles on the car instead of 51,608. I would think you should check the title of the vehicle before you sell it as well as have it in your possession. The lying and coercion of this company is amazing as well as unethical. James states I can't receive my plates and registration until they received the signed document. In my dealings with this company I will not sign the document until I have possession of the plates/registration and check for $1500 as they have zero creditability.
Regards,
[redacted]
Business Response to a Complaint Complaint ID#: [redacted] Company Name: RICHARD CATENA AUTO WHOLESALERS Company Contact: LAUREN Company Phone: [redacted] Company Email: [redacted] Person Who Sent the Complaint: [redacted] Staff Member: ...
Response: At the time of purchase, sales tax was not collected because Ms. [redacted] planned on registering the vehicle herself. We would have only collected the sales tax if we were doing the motor vehicle work for her. On the retail buyer’s order the sales tax states N/A. She was required to pay sales tax at motor vehicle at the time of registration. An 8300 form was completed but this form does not require a signature from the customer.
Mr. [redacted] has received his plates and compensation for the inconvenience. As I have previously stated, we offered to buy the car back as soon as we realized there was in issue. We gave Mr. [redacted] various options and he decided to keep the vehicle with the understanding that the registration would take longer than usual. We have went above and beyond to try to accommodate Mr. [redacted]. Thank you, Lauren K Richard Catena Auto Wholesalers 430 Industrial Ave. Teterboro, NJ 07608
We have been in contact with Mr. [redacted]. He is in possession of his plates and registration. A key has been ordered and as soon as we receive it, we will reach out to him as well.
Revdex.com:The dealership has made no attempt to contact me and has my address to send any reimbursement for repairs to the car. Furthermore, I was not allowed to test drive the car out of the parking lot per [redacted], so that I couldn't see the brakes were bad with speed bumps and pot holes. The car couldn't get ovefive miles per hour and I couldnt tell there were no brakes at that low of speed.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We have
discussed the issues with Mr. [redacted]. We
are waiting on a lien release from the bank due to a clerical error in NY State
Department of Motor Vehicle. We are giving Mr. [redacted] $1500.00 for his troubles.
We are also willing to give Mr. [redacted] a rental vehicle until we can resolve...
the
issue.
Complaint: [redacted]
I am rejecting this response because:I received the plates and registration finally after over two months. There was no need for this delay except for the incompetence of the office personnel and lack of communication from them. The disregard for customer service and lack of care is the reason I will not return to this dealer. I have displayed my disdain and lack of confidence in this dealer on their [redacted] page as well as contacted numerous others that have received the same service. How does this dealer with so many complaints still stay in business?
Regards,
[redacted]
I spoke to the Proguard representative in regards to the
warranty and he informed me that they were covering three issues that are not
supposed to be covered under the warranty that was purchased, so I am little
confused in regards to that issue. Also, we only know what is provided to us
from...
carfax in regards to accidents; if the vehicle was in an accident we would
not know if it is not stated on the carfax. We also gave [redacted] the option
to switch vehicles, but unfortunately we do not determine the amount of money
needed for a down payment, the interest rate or the term; the bank does. Both
the warranty company and our dealership have gone above and beyond to try to
accommodate [redacted]
Complaint: [redacted]
I am rejecting this response because: It is false and they are lying the same way chris g[redacted] tried to sell me a warranty . We know...
that result where mr [redacted] was accused of warranty fraud. Why are there 21 complaints on your website? Why do they have an arbitration clause and dont pay the fee and lie here to you. They should be shut down go to jail and the latino sent to guantanamo where he belongs. There is further legal action in progress so I hope these criminals can at least accept the fact and take car back full amount. or I will contact DMD in NJ to have their license revoked
Regards,
[redacted]
As we stated before we have done our best to accommodate you
in regards to some of the cosmetic issues with the vehicle. Any issues you addressed with our sales
representative [redacted] have been addressed. In regards to the windshield we are unaware of the repairs you are
requesting. If there are any
imperfections in the windshield the customer needs to understand that the
vehicle is pre-owned and some imperfections will exist. At the time of purchase
we stress to the customer to carefully inspect the vehicle as the vehicle is
being sold as is. Any new issues the customer might have encountered is their responsibility.
The only thing we can offer you at this time is recommending you to one of our
repair facilities to address the new issues you may have encountered.The new claim of the unethical contract practices is
completely unfounded and false. Upon review of your sales and finance contract
we have clearly stated that $2500 was the down payment on transaction. Never
during the sales process was the customer ever coerced to enter into the
transaction. We always advise customer not to enter into any sales agreement
with our dealership if there is any uncertainty.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending...
it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
The vehicle purchased does have navigation. The salesperson has been in touch with the customer and walked her through how to use it. Ohio DMV is a 2 step process. We completed the first step in titling the vehicle, however; we were unable to complete the second step because the customer had...
already been issued plates from DMV. We will reimburse the customer for the motor vehicle expenses that we collected.
Complaint: [redacted]
I am rejecting this response because:
Not once in our numerous conversations did they even offer a rental car. The only offers I received were: 1.) return the car, 2.) wait up to two months for the correct paperwork or 3.) accept the car as is and receive some compensation. I went with 3.) as I needed a second car for my son and I to drive to work. Richard Catena Auto Wholesalers now wants me to sign a document that states: " relinquish any current or future claims in regards to the purchase of ____________________". They are now blaming the issue on a clerical error on the title that states 70,001 miles on the car instead of 51,608. I would think you should check the title of the vehicle before you sell it as well as have it in your possession. The lying and coercion of this company is amazing as well as unethical. James states I can't receive my plates and registration until they received the signed document. In my dealings with this company I will not sign the document until I have possession of the plates/registration and check for $1500 as they have zero creditability.
Regards,
[redacted]
Business Response to a Complaint Complaint ID#: [redacted] Company Name: RICHARD CATENA AUTO WHOLESALERS Company Contact: LAUREN Company Phone: [redacted] Company Email: [redacted] Person Who Sent the Complaint: [redacted] Staff Member: ...
Response: At the time of purchase, sales tax was not collected because Ms. [redacted] planned on registering the vehicle herself. We would have only collected the sales tax if we were doing the motor vehicle work for her. On the retail buyer’s order the sales tax states N/A. She was required to pay sales tax at motor vehicle at the time of registration. An 8300 form was completed but this form does not require a signature from the customer.
Mr. [redacted] has received his plates and compensation for the inconvenience. As I have previously stated, we offered to buy the car back as soon as we realized there was in issue. We gave Mr. [redacted] various options and he decided to keep the vehicle with the understanding that the registration would take longer than usual. We have went above and beyond to try to accommodate Mr. [redacted]. Thank you, Lauren K Richard Catena Auto Wholesalers 430 Industrial Ave. Teterboro, NJ 07608
We have gone to arbitration with Mr. [redacted] and the arbitrators found that Richard Catena Auto Wholesalers, Inc. was not at fault.