Jane LLC

We gave the customer jane credit for the purchase so she would be able to buy another jane purchase at her discretion.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Our customer rep submitted the credit to the email on this complaint with the Revdex.com, which is [redacted].  However, upon receiving this notification from the Revdex.com that...

[redacted] never received it we found that her email with Jane is [redacted].  We just added $36.96 Jane credit to [redacted].Hopefully our Jane customer can now see and use the credit.  We are very sorry for the inconvenience and frustration our customer experienced and we hope this helps resolve the concern.Thanks!Jane.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Notes to business: Perhaps the phone number of your site should be on the contact page and not privacy. Being that your site offer sales around the clock your site should also provide 24/7 customer service, especially since your site sometimes experiences false advertisement. Though I messaged after your customer service hours, I repeatedly provided my phone number and asked to be called. This matter was serious enough that someone should have called me. A complaint like this should have been sent directly to someone higher than regular support and I should've received prompt service. The deal was available when I viewed the site well after 8:45 pm but perhaps that is due to the time zone difference which you are not  taking into consideration, among other things. It is utterly unacceptable that you show no concern for the customers who purchased this deal even once you were made aware that it was of false advertisement. Although I am extremely upset that your business was not very keen on sensing a false advertisement, was not extremely helpful to me with my stolen images, I suppose the truly unlucky is your customers who you fail to protect.
Sincerely,
[redacted]

Hi [redacted],Attached is a copy of the refund details that processed on 7/25/2017.  You should see the refund to your card ending in [redacted] at this time.Jane, LLC

[redacted],I looked into your account with the email you provided of [redacted] and unfortunately am unable to find any orders in January when you stated you had the fraud.  The only orders I see were in April 2017.  There appears to be some misinformation.  The account...

with the email listed previously is now deleted so no further orders will come through.

Jane LLC. is an online boutique marketplace available for public use (at www.jane.com).  Jane takes pride in the fact that our website is safe and secure for our users to make purchases, and we have preventative security measures in place to combat credit card fraud. We thoroughly...

investigated this issue and our research indicates that your debit card information was likely compromised by a third-party who is unaffiliated with Jane LLC. Although we did locate that a purchase was attempted using your card, Jane’s secured payment system rejected this transaction because no CVV number was provided and no charges were successfully captured from your card. We regret that a purchase was attempted using your card and highly suggest that you contact your bank or card issuer to cancel this card.

Jane's customer service responded to this customer on 9/21/2017 with a full refund and stated the following: Hi [redacted],I'm so sorry the seller never responded. I have now issued your refund. You should see the refund on your statement within 2-3 business days. Please let me know if there is...

anything else I can help you with. Thank you! :)

Thank you for your feedback. We apologize that this deal was misleading, I will send this information up to our merchant team as well. I show that our support team was in contact with you on February 6th. The seller submitted a refund via PayPal and you confirmed it was received. Thank you!