Jang Health Group

At this time, I have been contacted directly by Jang Health Group regarding complaint ID [redacted], however my complaint has NOT been resolved because:
Actually My bank has been talking to them and the charges listed in the above complaint were returned to my account. However at the time I...

filed the complaint, I was not aware (until received bank statement) that there were 4 other charges from this company in March. I contacted my bank again and they are working on getting those charges returned to my account. Have not heard anything positive concerning the 2nd dispute from National Bank as yet. I still do not find this company to be trustworthy. I guess I checked the wrong box and couldn't undo it. Should have checked no direct response, as my bank is one who has contacted them. I have not personally heard from the company directly.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
Judi J[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

[redacted] Thank you for contacting us with your concerns. Our records indicate this customer signed up online on 3/*/16. When a customer signs up online the terms...

and conditions are clearly stated and must be agreed to by the customer or the order will not go through. We offer a 14 day trial which begins the day of the order. At the end of the trial if we do not hear back from you we will assume you love the product and charge you the full retail price of for 30 day supply bottle we already sent. Our records show this customers trial ended on 4/**/16. As a courtesy, we have refunded the requested amount of $355.86. We do apologize for any misunderstanding. We apologize for the late response. Regards, Jang Health GroupAri B[redacted]Owner

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Sincerely, [redacted]

Attention: Dispute Resolution Services [redacted]
[redacted] Thank you for contacting us with your concerns. Our records indicate this customer signed up online on 3/*/16. When a customer signs up online the terms and conditions are clearly stated and must be agreed to by the customer or the order will not go through. We offer a 14 day trial which begins the day of the order. At the end of the trial if we do not hear back from you we will assume you love the product and charge you the full retail price of for 30 day supply bottle we already sent. Our records show this customers trial ended on 4/**/16. As a courtesy, we have refunded the requested amount of $182.88. We also refunded an additional amount of 89.84 for additional products ordered. We do apologize for any misunderstanding. Regards, Jang Health Group

At this time, I have been contacted...

directly by Jang Health Group regarding complaint ID [redacted], however my complaint has NOT been resolved because:
Actually My bank has been talking to them and the charges listed in the above complaint were returned to my account. However at the time I filed the complaint, I was not aware (until received bank statement) that there were 4 other charges from this company in March. I contacted my bank again and they are working on getting those charges returned to my account. Have not heard anything positive concerning the 2nd dispute from National Bank as yet. I still do not find this company to be trustworthy. I guess I checked the wrong box and couldn't undo it. Should have checked no direct response, as my bank is one who has contacted them. I have not personally heard from the company directly.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
Judi J[redacted]

Thank you for contacting us with your concerns. Our records indicate this customer signed up online on 12/**/15. When a customer signs up online the terms and conditions are clearly stated and must be agreed to by the customer or the order will not go through. We offer a 14 day trial which begins...

the day of the order. At the end of the trial if we do not hear back from you we will assume you love the product and charge you the full retail price of for 30 day supply bottle we already sent. Our records show this customers trial ended on 12/**/15. As a courtesy, we have refunded the requested amount of 89.97 back to the original method of payment. Please allow 2-3 business days for the refund to reflect. We do apologize for any misunderstanding.

Thank you for contacting us with your concerns. Our records indicate this customer signed up online on 1/**/16. When a customer signs up online the terms and conditions are clearly stated and must be agreed to by the customer or the order will not go through. We offer a 14 day trial which begins the...

day of the order. At the end of the trial if we do not hear back from you we will assume you love the product and charge you the full retail price of for 30 day supply bottle we already sent. Our records show this customers trial ended on 2/**/16. As a courtesy, we have refunded the requested amount of $60.00 back to the original method of payment. Please allow 2-3 business days for the refund to reflect. We do apologize for any misunderstanding.

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[redacted] Thank you for contacting us with your concerns. Our records indicate this customer signed up online on 2/*/16. When a customer signs up online the terms and...

conditions are clearly stated and must be agreed to by the customer or the order will not go through. We offer a 14 day trial which begins the day of the order. At the end of the trial if we do not hear back from you we will assume you love the product and charge you the full retail price of for 30 day supply bottle we already sent. Our records show this customers trial ended on 2/**/16. As a courtesy, we have refunded the requested amount of $368. Please allow 2-3 business days for the refund to reflect. We do apologize for any misunderstanding. We apologize for the late response. Regards, Jang Health Group

Thank you for contacting us with your concerns. Our records indicate this customer signed up online on 4/*/16. When a customer signs up online the terms and conditions are clearly stated and must be agreed to by the customer or the order will not go through. We offer a 14 day trial which begins the...

day of the order. At the end of the trial if we do not hear back from you we will assume you love the product and charge you the full retail price of for 30 day supply bottle we already sent. Our records show this customers trial ended on 4/**/16. As a courtesy, we have refunded the requested $44.40 back to the original method of payment. Please allow 2-3 business days for the refund to reflect. We do apologize for any misunderstanding. Regards, Jang Health Group