Jason's Used Cars

---------- Forwarded message ----------From: Pace J[redacted] Date: Tue, Sep 20, 2016 at 3:56 PMSubject: Response to Complaint ID: [redacted] ([redacted])To: [email protected] Solar, Inc. responds to the referenced complaint as follows:The customer was...

immediately refunded 100% upon cancelling the contract after signing weeks earlier.  Solar takes a long time to get approvals from state and local governments for building permits and utility providers for interconnection approval. We regret the customer held a different expectation for the time necessary to finalize a solar installation.  We wish state and local governments and utility providers were more efficient and time sensitive to our customers needs.  In addition, we informed the customer that the home needed a new roof before they should get any solar system installed.  We offered this advice as a courtesy to customer, knowing the customer would be less likely to buy the solar system.  We didn’t want the customer’s roof to fail in 5 years and for the customer to be upset with us about having to remove the solar panels so we gave the customer a heads-up. We work hard to maintain a good reputation in the communities we operate, and the quality of our customers’ roofs is top priority in our solar installation efforts. We attempted to contact the customer multiple times in August without success to provide updates about municipal permitting, and to discuss the roof situation.  We finally heard from the customer on August 30, 2016, who contacted us to cancel the contract. We immediately cancelled the customer’s contract without any issue or charge. The customer was refunded 100% of anything that was paid.  We would hope for another chance to work with the customer and assist in repairing the aging roof. Pace W. J[redacted]AttorneyDirect. 801-614-7717Office. [email protected] message is intended only for the use of the Addressee and may contain information that is PRIVILEGED and CONFIDENTIAL. If you are not the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, please erase all copies of the message and its attachments and notify me immediately.DEBT COLLECTION NOTICE: This firm collects debts.  This communication may be an attempt to collect a debt.  Any information obtained as a result of this communication or subsequent communications may be used to collect the debt.

RE: [redacted] We disagree with many of the claims in this complaint and we are in talks with the customer on how we will be proceeding. We will continue to work with the customer on this until we come to an agreement. Thank you.

I apologize for any lack of service or communication that the customer has had to deal with. I have reached out to the customer and explained that a portion of the Greensky loan is activated when we start working on the system. There was also some miscommunication from the sales rep about the loan...

payments and I have clarified how that works with the customer. I have followed up with the installation company to see what can be done to speed up the main panel upgrade that is needed. This process can take some time because this upgrade has to happen when the utility company and city can also come out to the site on the same day. This is tentatively scheduled to take place during the dates of 3/6-3/11. I will continue to monitor this account and make sure we do everything possible that the rest of this process goes smoothly for the customer. If you have any other questions, please give me a call. Thanks

We have reached out to the customer and left them a message to call us back so that we can help to resolve this issue. They can call me back at 801-899-1459.

We will be having one of our technicians reach out to as soon as possible to help get any issues resolved. Thanks

Sue, I have looked into your complaint. We have found that the contract that you signed was sent to your email and signed via Docusign. This is why the adopted signature looks the same at all the signature lines. We also have communication records that show your intent to  proceed with the...

solar process. The solar process requires many hours of work and money on surveys, engineering, designs, etc. prior to install. Our contract has the cancellation fee because of these reasons. We have already put much effort into your system. We aren't able to remove the cancellation fee due to buyers remorse. We would like to continue to work with you to resolve this so that all parties are happy with the outcome. Please reach out to our customer service team at 844-765-2794 to see what resolution we can come to. Thanks,Devin D[redacted]

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted] It was Clear Solar in Orem that sold us the Solar and yes their sales person was dishonest. I am not going to do any more with this complaint. I do not have the money or time to deal with Clear Solar any more. They will never admit it because it is bad for business. Thank You Revdex.com for your help I do think this complaint should stay attach with their business so others can be aware and not make the same mistakes we did. Thank You again Sincerely [redacted]

We will be reaching out to this customer on the next business day to see what we can do to resolve these issues.  Thank you,

I apologize to hear that you haven't been happy with your sales rep and how he explained your solar financing. I show that we have a proposal, loan documents, and a contract that were all signed by you back on 7/26/2017. The proposal and the loan documents both show the financing information. The...

Truth in Lending loan document will not show any potential tax credits that you might receive and apply back to your loan total. The contract also explains the cancellation fee. It sounds like none of this was explained to you clearly. Will you please give me a call so that we can go over this in more detail and make sure that we resolve this issue? Thank you, Devin (lending manager) 801-899-1459.

I apologize that things aren't working for the customer as planned with their solar project. Our tech team has looked into this and we did build the system over sized as requested. However, I have been informed that the last two months of usage show 2.5 times and 2 times the amount that was used the...

prior year during the same months. The system was not built to offset that large of an increase in the customer's power usage. The customer had also unplugged the online monitoring system so we couldn't view production for a few months. Our tech team is willing to look more into this to answer any questions that the customer might have. In order to do this we will need a full years worth of the customer's most recent power usage. We have requested this from the customer and as soon as we receive this we will get the customer better information about their system. Thank you.

There is nothing more that can be done for this customer. Everything has been completed and done correctly according to the signed proposal and design. Attached is the utility bill that shows the customers usage jumped from 459kWh to 1,053kWh from 4/17 to 4/18. All other proof to disprove the customer complaints has already been uploaded. Thanks

Reply regarding case # [redacted] I am happy to hear that we have resolved the first of the customer’s two issues. I am researching the information that was discussed with the customer about the 2nd issue. We will reach out to the customer for more information and to resolve this...

issue. Thanks, Devin D[redacted]Clear Solar801-899-1459   Office

Complaint: [redacted]
I am rejecting this response because: why didn't you call us and tell us this? You have a terrible customer service for your customers, which is none.Our power bill is NOT higher than last year, but it is high.  We are not building a bank during the summer like we were PROMISED in the beginning. So now you want us to pay you more moneyto buy more panels that aren't working as intended in the first place, do you think we are crazy!!!  Why would we pay you more when you scammed us the first time. This is ridiculous, we havetalked to the finance company and let them know you are scamming people and they are checking into it too. They say they may not want to do business with you either. We keep calling and asking for help and you won't do anything, you did call twice in 6 months. I have the paper you gave us to show what we should get and how much we should pay in a power bill (you took my highest power bill and used it to estimate how many panels we needed) you told us wewould create more power than we would use and build a big bank during the summer. We don't use a lot of things that uses power in the house, we don't use a furnace, even in summer the bill doesn'tgo down the minimum that we only pay a line fee. There's no trees, building or anything else blocking the panels, so by your words, we have the perfect roof situation pointing south to create the mostpower and will have the best of everything.  But it sure isn't working like you said it would.We think you need to look closer, we think your just brushing it off so as not to do your job you promised.  You don't want to do anything but scam. We're tired of the run around we're getting and younever doing anything but saying everything is ok, but we know its not! I want a general manager to call [redacted] ###-###-####
Sincerely,
[redacted] / [redacted]

I am currently trying to find out all the details of the customers account to see what is really happening with it. I am also having to research what is going on with the company who did the installation. I will...

get back to the customer once I have a better understanding of what has happened. Thanks

Complaint: [redacted]
I am rejecting this response because:The system was not installed according to the plans and is unsafe. We have the plans and they were not followed. We were told that the panels we were going t to receive were plenty enough for our home. We questioned this several times and assured on numerous occasions that it was correct before installation. If the amount of panels needs to be increased, why hasn't the company sent someone out to investigate our inquires in this arena? Also, why has the company not answered our customer service requests. There may be something wrong with the system and our complaint is justified and needs to be checked. They promised that our power bills would be covered and they are about half covered (poor planning on Clear Solar's part), and that the system would be functional and it in actuality is unsafe. We will be contacting the city about this as well. We did not receive any phone calls from our polite inquires to the company, which is a good indicator that the company is hiding something. This response in the Revdex.com is the first one we have received and has no hint of good customer service or resolution.
Sincerely,
[redacted]

I am sorry to hear that the customer has some confusion about his solar loan interest rate. We unfortunately do not choose the interest rate or plan that the customer receives from the lending company. We have no control over changing the interest rate or payment plans for another company. I would...

advise the customer to reach out to the lending company to see if there is any sort of discrepancy or help that they can offer. Thanks

The customer's claims are false. The system is installed per the approved city permit and the system was safe to pass inspection. Attached is a copy of the final passed inspection. The proposal also states that it is an estimate and does not guarantee actual system production or savings, and the system production and savings will vary based on your family's energy usage. The system is producing very close to the estimated proposal as well. This will never be 100% accurate due to many factors, such as weather. If the system production is far off, we are always more than happy to see if anything can be done to correct the situation. However, this system is working as it was designed too. Thanks

We have been in touch with the customer, and are planning to have a representative meet in person with them within the next week. I am hopeful that we will resolve this complaint at that time. Thank you.

Complaint: [redacted]
I am rejecting this response because: I haven't heard from the company and they have told me previously that they would contact me and have not.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]