Jay Wolfe Toyota of West County

Mr. [redacted],We have attempted to call you and text you multiple times and you didn't respond to either of the calls or the texts. I need to hear from you directly so we can either deliver the check or over night it to you. you also have the option to pick it. It's been ready since the 18th of May. I am trying to make sure that you get it to avoid any other issues. We apologized fort the miscommunication about the installation and we didn't mean for that to happen, we install over 60 of these every month and don't have any issues.  I will actually put one on for free and schedule it for you myself. please let me know what you prefer to do and if you choose to have the brake light feature installed for free, we can hand you the check, otherwise, we will over night or deliver it to you. Thank you.. [redacted]

For the past week we have been trying to reach Mr. [redacted] via phone, text and email. We spoke to Mrs [redacted] and she gave us his cell number so we attempted to call him several times and texted him at least couple of times, but we have not heard back or received any response. We also emailed detailed...

information two days and still no response yet. We were not aware that Mr. [redacted] didn't receive the check in the amount of $388. A check was issued and mailed out on March 30th, 2016, but after doing the research and calling the bank, we realized that the check was never cashed. So after reading his concern we have issued another check in the amount of $500 to take care of him, however,  we need to make sure that the information we have is accurate so we can either hand it, deliver it or mailed to Mr. [redacted]. We did send a copy of both checks to show that we had the first check in due time and the other one was ready as soon as he requested it. Also, to clarify about the auto start, we called the Ford dealership that is the closest to us and the one we do business with on regular basis, we were told that we couldn't add it to the existing remote and that is why we went with the other option. We apologize for inconvenience or delay this may have caused, it was not intentional. The current check is ready in the amount of $500. Thank you.Jay Wolfe Management.

Initial Business Response /* (1000, 9, 2016/02/01) */
I would like to verify that this case was closed and the complaint was retracted since that is what the customer has said and also since he was taken care of and we sent him a check to reimburse him for his rental car. Thank you.

[redacted]...

[redacted]@jaywolfe.com
XXX-XXX-XXXX
Initial Consumer Rebuttal /* (3000, 11, 2016/02/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Definition of 'retraction', from Merriam-Webster.com:
A statement saying that something you said or wrote at an earlier time is not true or correct.
NO, I will not retract what I said because it IS true and correct. What happened, happened and nothing can change or undo it.
YES, they did send me a check for the balance of my expenses, which I received on January 26, 2016.
YES, now being fully reimbursed for all my expenses (which only happened because of this complaint), I am now satisfied.

Toyota financial makes the decisions on the college grad programs based on many credit criteria and not just credit score, but despite the fact that we don’t make the final decision on the college grad program, we still took care of Ms. [redacted] and mailed her the $750 check as a courtesy...

from our dealership for the miscommunication. She was happy with the outcome.