JC Aluminum

03/08/2018 The consumers disputes have already been forwarded to both Peak Communications and Long Distance Access to address directly as they prefer to handle their own Regulatory complaints.  Should you have any further questions, please feel free to contact them directly.  [redacted]

Please see the attached response.Thank you,[redacted]

Complaint: [redacted]
I am rejecting this response because: USBI is the billing company in which I was referred to by my ATT&T phone service provider.  I called, spoke to someone and was constantly put into a phone call loop that didn't not work.  The name on my bill is USBI and according to ATT&T is with whom I must contact to turn this "service" off. I quite frankly do not care who they "bill for" in regard to the service. I never signed up for the service to begin with nor did I EVER give permission to be billed for a service I never requested.Let me be very clear here. I NEVER requested service or billing from USBI. Their name is on the bill, and they're the ones that need to resolve this issue.  No name was ever provided for another point of contact. USBI is on the bill with this phone [redacted] .  This is a known issue as a quick [redacted] search will find many more complaints: [redacted]This is clearly a scam.  The info that comes up for USBI is here: [redacted]Feel free to contact them and get the proper info. This is a few more steps away from a class action law suit.
Regards,
[redacted]

Complaint: [redacted]I am rejecting this response because:As I said it's unauthentic because we do not know who that is and they have no right to make changes to our account.  Regards,[redacted]

04/27/2016:
Please see the attached response.
Thank you,
[redacted]

Thank you for allowing us the opportunity to address your concerns. USBI is engaged in the business of aggregating records for various telecommunications service providers and transmitting those records to the Local Exchange Carriers. USBI is not itself a telecommunications company; nor does it...

provide any telecommunications services of any kind. USBI has no involvement in the process of switching customers from one carrier to another, or verifying those switches. Each long distance provider for which we perform record processing services should provide records regarding services that are properly authorized and in accordance with the appropriate regulations.Mr. [redacted] disputes the charges in question submitted on behalf of [redacted]. As [redacted] prefers to address their own regulatory matters, we would like to request that your office serve them directly at the address below. Their response should provide more information regarding their services and what may have occurred in this matter. Please feel free to contact us if we can be of further assistance.Thank you,
[redacted]

Thank you for allowing us the opportunity to address your concerns. USBI is engaged in the business of aggregating records for various telecommunications service providers and transmitting those records to the Local Exchange Carriers. USBI is not itself a telecommunications company; nor does it...

provide any telecommunications services of any kind. USBI has no involvement in the process of switching customers from one carrier to another, or verifying those switches. Each long distance provider for which we perform record processing services should provide records regarding services that are properly authorized and in accordance with the appropriate regulations.Mr. [redacted] disputes the charges in question submitted on behalf of Preferred Long Distance. As Preferred Long Distance prefers to address their own regulatory matters, we would like to request that your office serve them directly at the address below. Their response should provide more information regarding their services and what may have occurred in this matter. Please feel free to contact us if we can be of further assistance.Sincerely, 
Thank you,
[redacted]

Thank you for allowing us the opportunity to address your concerns. USBI is engaged in the business of aggregating records for various telecommunications service providers and transmitting those records to the Local Exchange Carriers. USBI is not itself a telecommunications company; nor does it...

provide any telecommunications services of any kind. USBI has no involvement in the process of switching customers from one carrier to another, or verifying those switches. Each long distance provider for which we perform record processing services should provide records regarding services that are properly authorized and in accordance with the appropriate regulations.USBI forwarded Mr. [redacted] inquiry directly to Silv Communication Inc. and we are in receipt of the attached response. Please feel free to contact us if we can be of further assistance. Alternatively, you can contact Silv Communication Inc. at the address noted on the attached letter if you have any additional questions.Sincerely, Thank you,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Was finally able to open the file, thanks. However, as expected, that is incorrect because there is no authorized person by that name...Would still like to hear the recording, but I'm sure that will also be unauthentic.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:It is obvious that USBI that is related to the two long distance carriers because they perform their billing...

services and act as a billing screen for the carriers to participate in “cramming” under the guise of replacing local service packages.
Regards,
[redacted]

2/17/17: Please see the attached response from TeleCircuit. There is also a verification recording should the consumer need to hear that.
 
Thank you,
[redacted]

Complaint: [redacted]
I am rejecting this response because:First, the attached file was invalid and I could not open it so I have no idea what it is. Second, please send an MP3, or the like, of the recording because I'm sure it's not authentic. 
Regards,
[redacted]

May 12, 2015 [redacted] Revdex.com [redacted] Austin, TX [redacted] Via Electronic Mail RE: Ms. Annette [redacted] Bill Number: [redacted] Dear Ms. Archer, Thank you for allowing us the opportunity to address your concerns. USBI is engaged in the business of...

aggregating records for various telecommunications service providers and transmitting those records to the Local Exchange Carriers. USBI is not itself a telecommunications company; nor does it provide any telecommunications services of any kind. USBI has no involvement in the process of switching customers from one carrier to another, or verifying those switches. Each long distance provider for which we perform record processing services should provide records regarding services that are properly authorized and in accordance with the appropriate regulations. USBI forwarded Ms. [redacted]'s inquiry directly to [redacted] Service and we are in receipt of the attached response. Please feel free to contact us if we can be of further assistance. Alternatively, you can contact [redacted] Service at the address noted on the attached letter if you have any additional questions. Sincerely,   [redacted] Regulatory Manager

Complaint: [redacted]
I am rejecting this response because:
Revdex.com I accept the fact that legally USBI is not involved since they only "bill"This matter is not closed however since then [redacted] would be the...

culprit. However, I hope that USBI is not trying to placate me by stating it is [redacted]s' problem.So Now do I need to file against [redacted]? or will the Revdex.com file on my behalf?

Thank you for allowing us the opportunity to address your concerns. USBI is engaged in the business of aggregating records for various telecommunications service providers and transmitting those records to the Local Exchange Carriers. USBI is not itself a telecommunications company; nor does it...

provide any telecommunications services of any kind. USBI has no involvement in the process of switching customers from one carrier to another, or verifying those switches. Each long distance provider for which we perform record processing services should provide records regarding services that are properly authorized and in accordance with the appropriate regulations.USBI forwarded Ms. [redacted] inquiry directly to Business Network Long Distance and we are in receipt of the attached response. Please feel free to contact us if we can be of further assistance. Alternatively, you can contact Business Network Long Distance at the address noted on the attached letter if you have any additional questions. Business Network Long Distance, Inc. (`BNLD') has received the above-referenced complaint. Kindly allow me to respond.The customer alleges that they have not been able to reach BNLD's Customer Service Department in order to cancel the service. BNLD has no record of the customer ever attempting to contact BNLD for any reason.On November 8, 2016, BNLD canceled the above account and blocked it from incurring further charges. Additionally, BNLD added the above billing telephone number on its internal Do-Not-Call list. As a matter of professional courtesy, BNLD has issued the customer's full requested twelve-month credit of $83.88 for the monthly recurring charges. Please allow one to two billing cycles for this credit to appear on your local billing statement.Based upon the foregoing, BNLD believes that it has conducted itself in accordance with FCC and Commission regulations in all regards in this matter. BNLD respectfully asks that both BSG Billing Services Group and the Revdex.com to close this file and consider this complaint to be resolved. Please contact me directly at [redacted] with any questions regarding this matter. Thank you.
Thank you,
[redacted]

2/22/17: We have sent over the verification recording to the Revdex.com and will make note of the consumers comments. If the consumer has additional concerns, they can reach out to [redacted] directly at [redacted], ext. [redacted] as stated on their response letter. Thank you,[redacted]

June 26, 2015 [redacted] Revdex.com [redacted] Via Electronic Mail RE: Mr. [redacted] - [redacted] Bill Number: [redacted] Dear Ms. [redacted], Thank you for allowing us the opportunity to address your concerns. USBI is engaged in the business of...

aggregating records for various telecommunications service providers and transmitting those records to the Local Exchange Carriers. USBI is not itself a telecommunications company; nor does it provide any telecommunications services of any kind. USBI has no involvement in the process of switching customers from one carrier to another, or verifying those switches. Each long distance provider for which we perform record processing services should provide records regarding services that are properly authorized and in accordance with the appropriate regulations. USBI forwarded Mr. [redacted]'s inquiry directly to Network Service Billing and we are in receipt of the attached response. Please feel free to contact us if we can be of further assistance. Alternatively, you can contact Network Service Billing at the address noted on the attached letter if you have any additional questions. Sincerely,   [redacted] Regulatory Manager