Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The claims were not attempted by live phone calls at least three times per our contractThe so called company that I have filed a complaint about is not addressing the issueI believe they are stringing this out because they think I will just give up and they wont look bad to the BBA. We have long since given up on getting our money backWe just want the claims dismissed and the public to know that the company does not complete their part of the agreementThey are dishonest and misleading
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Tell us why hereOur salesman (James F*), a close friend of *** ***, along with our local manager, struck a deal with *** ***’s business to collect accountsThe deal was for $with a deposit of $The rest of the money was to be paid in equal monthly paymentsWe drafted
a check on *** ***’s business account as per the terms of the deal and paid the sales commission to MrF*We also sent an invoice (by fax) to *** *** to confirm the paymentsMeanwhile *** *** placed accounts with us online and we have been working to collect these accountsWith each successive payment, we paid the commissionNo one from *** *** *** complained until the final paymentAs per the Agreement, the contract specifies ( reverse side page of 2) “Client authorizes NCS to process any Client credit card and or ACH information on file in payment of any fees that may become due and payable as a result of Primary Phase Services and /or Phase Two American Credit Management (ACM) Services rendered herein.”Today at approximately 5pm, our President, Christopher R***, called *** *** to explain our position*** *** told us his bank reversed the charges to his accountWe are still working the accounts he placed for collection and incurring expenses associated with that work including postage, ink, paper, telephone charges, and salariesAlso, we are now out the commissions we paidWe would like that money returned but will have to seek restitution from his friend James F*We believe that *** *** was dissatisfied because we haven’t collected any money for him yet and has decided to renege on our deal
Several calls and letters were made and sent to both of the claims mentioned in the complaintIn both cases, the telephones were disconnected and or the mail was returnedThe services that we rendered were more than the client contracted forIn both cases we made more than attempts to reach the claims by telephone, in fact, many moreAt this point, we believe that this client is demanding that we squeeze blood from stones and if we don't they are using the Revdex.com as a way to get their money back even though they failed to meet the terms of their Agreement.System notes for both claims are attachedNPI has been redacted
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Initial Business Response /* (1000, 5, 2015/05/15) */
Contact Name and Title: *** *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@aol.com
The manufacturer that we do business with, Remodelers Supply carries a woodgrain window as stated in contract that exceeds all city and
national energy star standardsMr*** was not happy with the window that was offered at Remodelers Supply CoHe requested us to purchase the windows from Alside Supply CoThe cost from Alside Cofor the same quality (based on energy specifications) cost double the amount
Nowhere on the contract do we specify that we would get the windows from Alside manufacturerIf he wants Alside windows there will be an additional chargeIf he is not happy with the additional amount he is more than welcome to cancel the contract with all deposits returned
Initial Consumer Rebuttal /* (3000, 7, 2015/05/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The sales man brought in an republic window brochure(Out of business )stated these are samples Quality equal to ***
The salesman called and suggested alside as equal quality
He stated he was giving a better quality window then remodelers supply he picked them I want equal quality Builders supply does not have an equal window per my visit to them and *** *** owner
Final Business Response /* (4000, 13, 2015/06/08) */
There is nothing else we can do for this customer
We are only willing to do what is on the contract for the same priceIf he is not happy with our manufacturer then he can choose another company to do the workAll deposits have already been refunded to customer
Final Consumer Response /* (4200, 15, 2015/06/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This company made an agreement and later realized they gave too good a deal they have done nothing to satisfy the customerPlease post all information for future clients to review I have been damaged and would like to initialize arbitration
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
First off NCSPLus still offers no explanation of why they have stated many times my letter was undated yet the proof they themselves submitted shows that there is indeed a date. Second just because the creditor adds interest to an alleged debt and assigns a new account number to it, does not make it a new alleged debt or a different account, so yes they were trying to collect the same alleged with the new letterI urge the Revdex.com to post this complaint on their website so others are not intimidated by these practices. Since NCRPlus also wanted to add a slight threat by saying they recommended the creditor take this to court, I will not withdraw my complaint to the FTC and will follow through with it no matter how long it takes
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
First, the company recieved and cal from my lawyer, who provided the bankruptcy information, who spoke with *** ** *** on August **, I have faxed paperwork, I have copied and pasted my email communicarion with my lawyer
*** *** ** *** *** *** *** ***
*** ***
*** ***
***,
*** *** *** ** *** * *** ** *** *** *** *** *** ** *** ***
** *** *** ** *** *** *** * *** *** *** *** *** ** *** *** *** *** *** ** ***
On Thu, Aug **, at 7:PM, *** *** wrote:
Okay, as of today they have not removed it off of my creditHow much time should I allow and what should I do? I am trying to refinance my car next month, and I have been working hard at my second chance and this set me back
Date: Tue, ** Aug 16:57:-0600Subject: Re: Moving ForwardFrom: ***To: ***
* *** *** *** *** *** *** *** *** *** *** *** *** ** *** *** *** *** *** ** *** ***
On Tue, Aug **, at 2:PM, *** *** wrote:
Hello, I hope you had a great vacationI wanted to know what I should do from this point with *** ** ***?
--
Sincerely,*** ***
our claim number is ***.We have now closed this account as disputed and have notified *** that we will take no further action against Brad's Automotive Rep.We have not reported this matter to any credit bureau
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
It was paid and the creditor said it would be removed from my fileI again spoke with them about this todayThey said they would as a courtesy remove this from my fileI had never even received a final bill from the creditor.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
its funny that they informed the police that they were reimbursing the money then changed their mind this group is s farce and went into my account without my permission they knowingly did wrong
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
The information in our files indicates that the name of the debtor is:*** ***
*** *** ***
*** ***
*** *** **
**
*** ** ***
*** ***
*** *** *** *** ***
*** *** ** ***It is our policy to cease collection and close and return to our clients accounts that have made complaints to the Revdex.com.Therefore, our account is closed
We received an undated letter from the consumer wherein she disputed the accountWe ceased collection efforts at that timeWhen we received supporting documentation from our client we forwarded it to the consumerTo date the only communication between us and the consumer is our initial written
demand for payment, her letter of dispute, and our reply to her along with our client's documentation.We have closed this account and returned it to NYU as disputedThis has not been reported to the credit bureaus
Prior to filing this complaint, neither *** *** *** *** *** *** *** contacted our company regarding this matterIt is our policy to cease collection and close and return to our clients accounts that have made complaints to the Revdex.com.Therefore, our account is now closed
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I called them 7/**/and told them they were representing a fraudulent business and I was not paying this
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
The letter referenced in this complaint is for a separate account placed for collection by NYUThe claim number on the original account is ***The claim number number on this account is ***The original complaint regarding *** was responded to on 12/**/15, the same date that we sent the letter for claim # ***We closed both claims on 12/**/15.We have notified NYU that the consumer has disputed both claimsWe have also notified them not to place her accounts with us for collection in the futureWe have recommended to them that they should take her to court to protect their interests
We have notified Equifax to delete our reference from *** ***s file*** *** should also dispute the item on his report directly with EquifaxTheir webite is: ***When Equifax contacts us to veritfy the dispute, we will instruct them to delete it from their
records if they have not already done so
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The claims were not attempted by live phone calls at least three times per our contractThe so called company that I have filed a complaint about is not addressing the issueI believe they are stringing this out because they think I will just give up and they wont look bad to the BBA. We have long since given up on getting our money backWe just want the claims dismissed and the public to know that the company does not complete their part of the agreementThey are dishonest and misleading
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
We have nothing more to add at this time
Tell us why hereOur salesman (James F
*), a close friend of *** ***, along with our local manager, struck a deal with *** ***’s business to collect accountsThe deal was for $with a deposit of $The rest of the money was to be paid in equal monthly paymentsWe drafted
*We also sent an invoice (by fax) to *** *** to confirm the paymentsMeanwhile *** *** placed accounts with us online and we have been working to collect these accountsWith each successive payment, we paid the commissionNo one from *** *** *** complained until the final paymentAs per the Agreement, the contract specifies ( reverse side page of 2) “Client authorizes NCS to process any Client credit card and or ACH information on file in payment of any fees that may become due and payable as a result of Primary Phase Services and /or Phase Two American Credit Management (ACM) Services rendered herein.”Today at approximately 5pm, our President, Christopher R***, called *** *** to explain our position*** *** told us his bank reversed the charges to his accountWe are still working the accounts he placed for collection and incurring expenses associated with that work including postage, ink, paper, telephone charges, and salariesAlso, we are now out the commissions we paidWe would like that money returned but will have to seek restitution from his friend James F
*We believe that *** *** was dissatisfied because we haven’t collected any money for him yet and has decided to renege on our deal
a check on *** ***’s business account as per the terms of the deal and paid the sales commission to MrF
Several calls and letters were made and sent to both of the claims mentioned in the complaintIn both cases, the telephones were disconnected and or the mail was returnedThe services that we rendered were more than the client contracted forIn both cases we made more than attempts to reach the claims by telephone, in fact, many moreAt this point, we believe that this client is demanding that we squeeze blood from stones and if we don't they are using the Revdex.com as a way to get their money back even though they failed to meet the terms of their Agreement.System notes for both claims are attachedNPI has been redacted
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Initial Business Response /* (1000, 5, 2015/05/15) */
Contact Name and Title: *** *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@aol.com
The manufacturer that we do business with, Remodelers Supply carries a woodgrain window as stated in contract that exceeds all city and
national energy star standardsMr*** was not happy with the window that was offered at Remodelers Supply CoHe requested us to purchase the windows from Alside Supply CoThe cost from Alside Cofor the same quality (based on energy specifications) cost double the amount
Nowhere on the contract do we specify that we would get the windows from Alside manufacturerIf he wants Alside windows there will be an additional chargeIf he is not happy with the additional amount he is more than welcome to cancel the contract with all deposits returned
Initial Consumer Rebuttal /* (3000, 7, 2015/05/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The sales man brought in an republic window brochure(Out of business )stated these are samples Quality equal to ***
The salesman called and suggested alside as equal quality
He stated he was giving a better quality window then remodelers supply he picked them I want equal quality Builders supply does not have an equal window per my visit to them and *** *** owner
Final Business Response /* (4000, 13, 2015/06/08) */
There is nothing else we can do for this customer
We are only willing to do what is on the contract for the same priceIf he is not happy with our manufacturer then he can choose another company to do the workAll deposits have already been refunded to customer
Final Consumer Response /* (4200, 15, 2015/06/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This company made an agreement and later realized they gave too good a deal they have done nothing to satisfy the customerPlease post all information for future clients to review I have been damaged and would like to initialize arbitration
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
First off NCSPLus still offers no explanation of why they have stated many times my letter was undated yet the proof they themselves submitted shows that there is indeed a date. Second just because the creditor adds interest to an alleged debt and assigns a new account number to it, does not make it a new alleged debt or a different account, so yes they were trying to collect the same alleged with the new letterI urge the Revdex.com to post this complaint on their website so others are not intimidated by these practices. Since NCRPlus also wanted to add a slight threat by saying they recommended the creditor take this to court, I will not withdraw my complaint to the FTC and will follow through with it no matter how long it takes
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
First, the company recieved and cal from my lawyer, who provided the bankruptcy information, who spoke with *** ** *** on August **, I have faxed paperwork, I have copied and pasted my email communicarion with my lawyer
*** *** ** *** *** *** *** ***
*** ***
*** ***
***,
*** *** *** ** *** * *** ** *** *** *** *** *** ** *** ***
** *** *** ** *** *** *** * *** *** *** *** *** ** *** *** *** *** *** ** ***
On Thu, Aug **, at 7:PM, *** *** wrote:
Okay, as of today they have not removed it off of my creditHow much time should I allow and what should I do? I am trying to refinance my car next month, and I have been working hard at my second chance and this set me back
Date: Tue, ** Aug 16:57:-0600Subject: Re: Moving ForwardFrom: ***To: ***
* *** *** *** *** *** *** *** *** *** *** *** *** ** *** *** *** *** *** ** *** ***
On Tue, Aug **, at 2:PM, *** *** wrote:
Hello, I hope you had a great vacationI wanted to know what I should do from this point with *** ** ***?
--
Sincerely,*** ***
our claim number is ***.We have now closed this account as disputed and have notified *** that we will take no further action against Brad's Automotive Rep.We have not reported this matter to any credit bureau
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
It was paid and the creditor said it would be removed from my fileI again spoke with them about this todayThey said they would as a courtesy remove this from my fileI had never even received a final bill from the creditor.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
its funny that they informed the police that they were reimbursing the money then changed their mind this group is s farce and went into my account without my permission they knowingly did wrong
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
The information in our files indicates that the name of the debtor is:*** ***
*** *** ***
*** ***
*** *** **
**
*** ** ***
*** ***
*** *** *** *** ***
*** *** ** ***It is our policy to cease collection and close and return to our clients accounts that have made complaints to the Revdex.com.Therefore, our account is closed
We received an undated letter from the consumer wherein she disputed the accountWe ceased collection efforts at that timeWhen we received supporting documentation from our client we forwarded it to the consumerTo date the only communication between us and the consumer is our initial written
demand for payment, her letter of dispute, and our reply to her along with our client's documentation.We have closed this account and returned it to NYU as disputedThis has not been reported to the credit bureaus
Prior to filing this complaint, neither *** *** *** *** *** *** *** contacted our company regarding this matterIt is our policy to cease collection and close and return to our clients accounts that have made complaints to the Revdex.com.Therefore, our account is now closed
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I called them 7/**/and told them they were representing a fraudulent business and I was not paying this
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
The letter referenced in this complaint is for a separate account placed for collection by NYUThe claim number on the original account is ***The claim number number on this account is ***The original complaint regarding *** was responded to on 12/**/15, the same date that we sent the letter for claim # ***We closed both claims on 12/**/15.We have notified NYU that the consumer has disputed both claimsWe have also notified them not to place her accounts with us for collection in the futureWe have recommended to them that they should take her to court to protect their interests
We have notified Equifax to delete our reference from *** ***s file*** *** should also dispute the item on his report directly with EquifaxTheir webite is: ***When Equifax contacts us to veritfy the dispute, we will instruct them to delete it from their
records if they have not already done so