JDM Engine Depot Reviews (22)
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JDM Engine Depot Rating
Description: Engines - Supplies, Equipment & Parts
Address: 684 Schuylar Ave., Kearny, New Jersey, United States, 07032
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On 8/7/23 My Son and I purchased a Subaru Outback motor from JDM Engine depot in Bellville NJ for $899 plus $400 shipping, $1299. We received the motor and proceeded to inspect the motor and drain the oil to put fresh oil in, We had the motor on the engine stand and when the oil was drained we turned the motor over to inspect the bottom when we heard all this metal hitting the pan. We took the pan off and you can see in the photos the amount of metal in the engine, it was completely destroyed inside. This motor had nowhere near the 40-60K that they state and it was seized up. I have called them and they were happy to replace it after we pay $400 more to ship it back, now we are up to $1699. Then when they get it back and "inspect it" they will determine if I can pay another $400 for them to send me a replacement, Now we are up to $2099 for an $899 motor. That is $899 for the completely useless motor that didn't even check before they shipped. All they had to do was try to turn it to tell it was seized. The response I got every time was shipping is not covered under warranty. That being said $1200 in shipping is ridiculous. The business hasn't tried to compensate or offer any restitution for the issue. This isn't the first time by reading BBB complaints against them and reviews of them. At what point is this considered a scam. They advertise a 40-60K motor that is tested, neither of those thing are correct. These are directly from their website: "We hand-pick our JDM motors and transmissions with an average of 45,000-65,000 miles. Japan's strict emission laws make it costly to keep cars there, so many are sent to junkyards or auctioned off. We import them straight to our NJ warehouse." "In the event of a defective engine block, head, or transmission, JDM Engine Depot will be responsible to either replace or fix the defective part only"
First off, when the buyer called in, he asked for an EJwith AVCSHe asked for the wiring and ecuEVEN advertised price was $and told him that I would let it go for $The customer picked and chose which engine he wantedIf this engine was from an 06+ [redacted] the price would be way more and also, it wouldn't be an EJbut an EJOnce again, the customer chose what engine it was he wantedThat is correctWe did tell the customer to use his intake manifold, wiring, and cam gearsHe someway somehow misunderstood regarding the "cams" to useI have reason to believe that this person does not know what they are doing or his mechanic doesn't know what he's doingThe same information has been given to customers in the past and they have been able to install and make the engines runTHESE ENGINES WOULDN'T BE SOLD HERE IF THEY WEREN'T ABLE TO BE USEDThe statement of all American WRX's between 02-not having AVCS is FALSEWe sold him an EJAVCS engineAs per our return policy, ANY returned order is subject to a 25% restocking feeThat's explained on the reverse of his invoice as well as our websiteI'm not understanding where this is not fair, nor good businessEVERY business carries their own policiesThis is something we have had for yearsWe declined having the computer back and refunding $since he still wanted to keep the engine with AVCS capabilitiesWe never said he was "stuck." It is also not our fault that the customer does not know what he is doing with regards to the installMind you, on the email he sent us, he stated we knew nothing about our engines or their counter partsMind you he also stated that he was going to pursue this legallyI also offered for him to return the engine he had and we would exchange motor he bought with the one that is not AVCSHe declined!!
Customer was told that either we would get them the head gasket set or ship the engine back for a refundBefore they decided to take it upon themselves to disassemble the engine, we sent them the warranty information days in advanced since they claimed to not have received it with the shipment The warranty information states that if the engine is disassembled, the warranty is voided [redacted] asked [redacted] that if she was to ship back the engine, if [redacted] would receive a refund and also asked for that in writing in an emailThe final conversation was just thatThey would possibly ship back the engine for a refund minus the shipping chargesdays after they received the warranty information, [redacted] sent an email of each cylinder stating the block had damage done to itI've known mechanics to have bore scopes to see if there is damage done to a cylinderThey don't have to necessarily remove the head to see inside the cylindersUpon receiving the pictures, [redacted] asked why the head had been removedHe was told by [redacted] that was the only way to see if there was any damage done to the cylindersThe customer went over what the warranty said even though they had it days prior to disassembling the engineThis is where they voided warranty Now we have [redacted] calling us after closing hours saying she is going to bring the engine back and shove it up our arsesWe have her leaving negative reviews online as well as sending a report to Revdex.comWe originally had spoken to [redacted] , her mom, with regards to shipping the engine back and that's what we assumed they were going to doWe also asked why they didn't tell us first and [redacted] stuck to, "That's the only way to tell if there's any damage to the cylinders." Once again, that is not the only way
Customer received the transmission on 10/20/according to the tracking information through the carrierCustomer expressed on 12/3/that he was having an issue with the transmissionOn the same date, via email, I stated to please email or fax over the work order with a copy of the mechanic's certification as per our warranty informationCustomer states that we blocked his phone numberWHY IN THE WORLD WOULD WE DO THAT?! If the customer installed it on the 11/22/14, the he IS out of the warranty time, once again as per our warranty info90-day warranty applies to non performance engines onlyNow, my question is this, if he received the transmission on 10/20/14, why was it installed on 11/22/In our experience, it SURE doesn't take a mechanic, especially for a Honda transmission, a month to install a transmissionThat does not seem credible
Exactly, you NEVER said you were going to go forward and pull the headOn 9/25/14, I received the email with the head off the engine and pictures of the cylinders themselvesThat would mean that the head was removedThat is correct, two options were given and we were not given a decision that was being madeOnce we received the pictures, we were questioning it since we were never notified of what your next move was going to beOur biggest concern is WHY did he remove the head WITHOUT notifying us first? At no point in time have we EVER advertised ourselves as being mechanicsThese are tools used by mechanics at their shops*** stood by our warranty and even went a step further with accepting a CO as opposed to MECHANIC'S CERTIFICATION for the warranty as we askHe has already been dealt with for doing soWe cannot uphold the warranty due to you taking it upon yourselves to disassemble the engineIf you'd like to fall back on someone else's complaint, that's fine by usEveryone's story is differentEven though YOU did not have an ASE certified mechanic WORK on the engine at first, it was still acceptedWe were all on the same pageAn engine that is disassembled is NOT able to be warrantied by anyoneYou have everything in your possession with regards to the invoice as well as the warranty
If you have been a certified mechanic at *** for years as you claim, then this install would have been a breezeSecondly, we DID NOT HAVE to take off that muchOur website reads, "We will reimburse you for the for the toll across the *** *** *** *** *** *** with the purchase of any engine and/or transmission from our establishment." That means that the toll charge would have been $as expressed on http://www.panynj.gov/bridges-tunnels/tolls.htmlTherefore it would have been a total charge of $Bottom line is that you called and came in for AN ENGINE, *** EJWITH AVCSThat is what you receivedYou continue to name components made in the U.SWe DID NOT hide the fact that ALL our inventory was imported from JapanYOU saw the engine you were gettingYOU saw the ecu you were gettingIf it wasn't to your liking, I gave you optionsYOU did not like the options, so therefore, I cannot change you mindin 10? HahLook closerThe problem with customers such as yourself is that when there is a problem, you are quick to go and post themMANY have ordered and come in for engines, transmissions, and partsUnfortunately, ALL of them don't post the good experiencesCustomers like you immediately look for avenues like the Revdex.com when they have a problemThe Revdex.com does not take the good reviews and posts themThat's what they doThat's what other websites do as wellUnfortunately, when owning a business, you cannot satisfy EVERYONE, BUT WE SURE AS HAVE TRIEDTHANK YOU
According to the mechanic, after changing some sensors, the transmission functioned properlyIt's not a "auto/manual transmission." It's better known as a sport shift i.etiptronic transmissionAccording to your mechanic, that pertained to 02-He stated that the transmission we shipped out was
olderWe stated that maybe it was the incorrect transmission BUT, according to this posting, IT'S NOTWe shipped you out the correct transmission that of which it has been installed in the past without any problems
http://www.mazdas247.com/forum/showthread.php?123830358-2003-PR5-w-Sportshift-ne...⇄ /> If the customer's mechanic still is unable to get it working, then just ship it back and we will credit him backSeems like the customer is looking to not return the transmission and still receive a refundIt doesn't work like that
Complaint: [redacted]
s engine timing. This system provides the jdm engine with 40 more horsepower than the usdm version, hence why ppl look for the avcs function. You also said I can use my usdm ecu, yes I can, but the usdm 02-04 wrx ecu does not have avcs capabilities and that is a fact as well. I have all proper proof to back up everything I am saying here and all our emails to eac hother as well. Fyi so you cant say I have no idea what im doing, I actually finished the car and have it running perfectly, but I had to shell out an extra 1000 dollars to get the RIGHT computer for it and other misc parts needed. Point is that you never looked for an ecu for me and you never even cared to answer half of my emails.... and as far as your business goes, just take a look at your reviews, only 1 in 10 are good, that must mean something.....
I am rejecting this response because:
First off I would like to say that I actually know exactly what I am doing. I happen to be a certified mechanic, and have worked for [redacted] for several years. Second the 50 dollars you took off the price should have been taken off anyway, because in your ad you state that you will reimburse the tolls for customers driving from [redacted]..... Third I would love to see where you can buy a usa specification 2002- 2004 wrx with avcs.... only japan had those, and that is a fact! 2005 and up sti has avcs in america only. Fourth, I knew I had to use some parts from my motor, but you were supposed to supply me with a usable ecu for the avcs. The ecu you gave me was for a car that has drive by wire, all 2002-2004 wrx in america are drive by cable, which means there ecus are completely different and not interchangable.....I even offered to exchange the ecu you gave me for a proper one and you said you would look for one, never got a response on how that went.....then you said you would give me 50 back for the ecu. Do you even know how much the correct avcs drive by cable ecu costs???? Its upwards of 500 dollars if you can locate one. And last most ppl who buy fron you dont complain because they have no idea what avcs is, neither do you, so I will explain. Avcs is a variable timing control solenoid which advances and r
Regards,
[redacted]
We have many people contacting us on a daily basis. Once again, there is no way we can reject any calls from coming in. On top of things, we have 3 phone lines that of which [redacted] pick up calls. Emails that we have received from the customer have been duly noted as well as responded to.
First off, when the buyer called in, he asked for an EJ205 with AVCS. He asked for the wiring and ecu. EVEN advertised price was $1700 and told him that I would let it go for $1650. The customer picked and chose which engine he wanted. If this engine was from an 06+ [redacted] the price would be way...
more and also, it wouldn't be an EJ205 but an EJ255. Once again, the customer chose what engine it was he wanted. That is correct. We did tell the customer to use his intake manifold, wiring, and cam gears. He someway somehow misunderstood regarding the "cams" to use. I have reason to believe that this person does not know what they are doing or his mechanic doesn't know what he's doing. The same information has been given to customers in the past and they have been able to install and make the engines run. THESE ENGINES WOULDN'T BE SOLD HERE IF THEY WEREN'T ABLE TO BE USED. The statement of all American WRX's between 02-05 not having AVCS is FALSE. We sold him an EJ205 AVCS engine. As per our return policy, ANY returned order is subject to a 25% restocking fee. That's explained on the reverse of his invoice as well as our website. I'm not understanding where this is not fair, nor good business. EVERY business carries their own policies. This is something we have had for years. We declined having the computer back and refunding $300 since he still wanted to keep the engine with AVCS capabilities. We never said he was "stuck." It is also not our fault that the customer does not know what he is doing with regards to the install. Mind you, on the email he sent us, he stated we knew nothing about our engines or their counter parts. Mind you he also stated that he was going to pursue this legally. I also offered for him to return the engine he had and we would exchange motor he bought with the one that is not AVCS. He declined!!
Customer received the transmission on 10/20/14 according to the tracking information through the carrier. Customer expressed on 12/3/14 that he was having an issue with the transmission. On the same date, via email, I stated to please email or fax over the work order with a copy of the mechanic's...
certification as per our warranty information. Customer states that we blocked his phone number. WHY IN THE WORLD WOULD WE DO THAT?! If the customer installed it on the 11/22/14, the he IS out of the warranty time, once again as per our warranty info. 90-day warranty applies to non performance engines only. Now, my question is this, if he received the transmission on 10/20/14, why was it installed on 11/22/14. In our experience, it SURE doesn't take a mechanic, especially for a Honda transmission, a month to install a transmission. That does not seem credible.
Customer was told that either we would get them the head gasket set or ship the engine back for a refund. Before they decided to take it upon themselves to disassemble the engine, we sent them the warranty information 2 days in advanced since they claimed to not have received it with the shipment....
s. We have her leaving negative reviews online as well as sending a report to Revdex.com. We originally had spoken to [redacted], her mom, with regards to shipping the engine back and that's what we assumed they were going to do. We also asked why they didn't tell us first and [redacted] stuck to, "That's the only way to tell if there's any damage to the cylinders." Once again, that is not the only way.
The warranty information states that if the engine is disassembled, the warranty is voided. [redacted] asked [redacted] that if she was to ship back the engine, if [redacted] would receive a refund and also asked for that in writing in an email. The final conversation was just that. They would possibly ship back the engine for a refund minus the shipping charges. 2 days after they received the warranty information, [redacted] sent an email of each cylinder stating the block had damage done to it. I've known mechanics to have bore scopes to see if there is damage done to a cylinder. They don't have to necessarily remove the head to see inside the cylinders. Upon receiving the pictures, [redacted] asked why the head had been removed. He was told by [redacted] that was the only way to see if there was any damage done to the cylinders. The customer went over what the warranty said even though they had it 2 days prior to disassembling the engine. This is where they voided warranty.
Now we have [redacted] calling us after closing hours saying she is going to bring the engine back and shove it up our a
Complaint: [redacted]
I am rejecting this response because:I Am Mrs.[redacted] first of all.When I ordered the part it was stated by the business that it came with a 90 day warranty.As soon as I was able to install part it was brought to my attention that it was defected.When I contacted said business they asked me to let them speak to the mechanic.I called said business and my call could not go through.After several attemps I ask my brother to place the call from his phone and he was able to connect with [redacted] told my brother to have mechanic to call him.My brother tried to give him the number and was rejected.The whole point of me contacting Revdex.com was lack of communication from said business after three attemps from not only my phone but others as well.I had two different mechanics state that the part was defected.
[redacted]
[redacted]
I am rejecting this response because: At no point did I ever say we were removing the head to see if there was cylinder damage. I am not a mechanic to even know this. I clearly asked [redacted] what our options were. I [redacted] repeat he gave us 2 options. Option 1: He would send $150.00 towards a head gasket set and having the head milled. Option 2: Sending the engine back and getting [redacted] money back, and putting it in writing first. We even knew at that point that we would have to pay for shipping. But before we sunk more money into this, I needed it in writing. You have to understand we had a mechanic charging us for everything he was doing and more and more money going into this. Taking the head off to have it milled was going to be the least expensive way and since [redacted] gave us this option, why would I even think that there would be a problem. The mechanic did the work Thursday late afternoon. We found out late on Thursday about the cracks. That was a total shock. I went first thing Friday morning for the paperwork and pictures from the mechanic. The advertising for the business clearly states these engines are checked out before. That is not true. If a scope can be put down an engine to see if there is a problem than why is that not done by JDM Engine before they are sent out to the customer? [redacted] gave us the options, the company needs to stand by their representative. Give us the money back. We are not alone in this complaint, there are a lot of other people that have had the same problem with this company. The day I made phone calls I was trying to help my daughter. I was talking to [redacted] and the mechanic back and forth asking both of them for what I thought was truthful answers. What all the options were and how much it was going to cost to get this car up and running. I told [redacted] everything the mechanic was telling me and I told the mechanic everything [redacted] was telling me. Not once did [redacted] tell me that if we chose option 1 replacing the head gasket and have the head milled, that by taking the head off it would revoke the warranty. If he was honest why did he not tell me that right than. My daughter needed her car and we thought we were dealing with a honest company, we were not looking for more trouble.
Review: I purchased a used engine and transmission from this company, they sent me pictures of the engine before shipping it out and I verified with them that they check the engine for any damage, which they stated they do and assured there was nothing significantly wrong with the item. When I received the engine and transmission I inspected it myself before sending it to the shop to have it installed. During my inspection I found one of the fittings that is casted into the transmission case was broken off which deadlines the transmission. I emailed the company to inquire how they wanted me to proceed with there warranty coverage and they advised me since they sent me pictures of the engine before hand that they would not cover this item under there warranty even though this defect isn't noticeable in the pictures until it is pointed out due to the clarity of the pictures.Desired Settlement: repair, replace the transmission. I am willing to pay shipping cost for the replacement
Business
Response:
I'm glad we sent the pictures before the actual sale of the item, if not, this would be blown out of proportion. If there was anything that was not up to par with the motor set prior to taking the order, you should have stated it beforehand. This is why we sent you the images, so there isn't confusion. You agreed. What more needs to be said. It would've been worse had we not sent you the pictures, but it was not even like that. You requested the pictures, we sent them, you confirmed, we took the order, we shipped the item.
Consumer
Response:
Review: [redacted]
I am rejecting this response because: During discussions prior to the purchase I clearly asked about pre product inspections the company does. The transmission on this set is deadline due to a break in the casting. Now how can that pass an inspection to be a good product to sale and be represented as a product that can be used.
Consumer
Response:
Review: [redacted]
I am rejecting this response because:The company did send me pictures of the item before hand. But you can not tell in the pictures that the item is broken and not usable if you do not see it in person first. Before purchasing this item it was clearly stated by the company that all parts of this package was inspected and in good order. Which after it arrived was definitely not the case. I followed everything with there warranty procedure and still no luck with them working with me on this matter. I have already bought a new transmission to replace the deadline one they shipped me. At this point I'm not even battling for payment or compensation of the extra costs they are making me go thru. I want it known about there conduct of business so others will not have to go thru the same thing.
Regards,
Jerimiah Rich
Review: On Friday february 13th 2015 I purchased a jdm engine for a 2002-2005[redacted] engine is a ej205 with avcs, along with the ecu for the engine. I personally picked up the motor and brought it home. Upon inspecting the motor in more detail I saw that this motor is not from an impreza but from a 2006+ [redacted] The engine they gave me has a system called drive by wire, this system uses a wire to control the throttle on the engine. The computer they gave me is also for a 2006+ [redacted] The problem is that my 2003 [redacted] is a drive by cable system, and I cannot use the electronics they gave me. I called jdmenginedepot to inform them of the situation, and they said I have to use the intake manifold, computer, wiring, sensors, and cams from my engine to make this work. Upon further research I have found out that this can be done, but the avcs system will not function, because all american versions of the wrx beetween 2002-2005 do not have avcs, so the american computer in my car will not work for avcs. In order to have the avcs work ( which is why I bought an avcs engine) I would need the correct computer for it. which would be a computer from a jdm wrx with out the drive by wire system, My complaint is that they miss advertise the engine as 2002-2005 wrx avcs motor, when in fact it a 2006+ forester avcs motor. I contacted them again and again explaining the situation, they said I could return it for a 25% restocking fee. I paid 1,650 for this engine, 25% is 400+ dollars, This is not fair nor good business. I even offered them all the explanations on what is wrong and what needs to be done to get this working, they offered to find me the right computer but they never even looked for it. I offered to give them back there computer for a 300 refund they said no. So now I am stuck with a motor that I bought specifically for the avcs, that they advertised as, and that I cannot use with the computer they gave me.Desired Settlement: I would like either to be refunded 300 for the computer, or the entire 1650 I spent without the 25% restocking fee. Essentially they sold me a motor advertising avcs which I cannot use, which essentially is like buying a non avcs motor which is 1299, I just want the difference, so I can buy the correct computer that I need.
s engine timing. This system provides the jdm engine with 40 more horsepower than the usdm version, hence why ppl look for the avcs function. You also said I can use my usdm ecu, yes I can, but the usdm 02-04 wrx ecu does not have avcs capabilities and that is a fact as well. I have all proper proof to back up everything I am saying here and all our emails to eac hother as well. Fyi so you cant say I have no idea what im doing, I actually finished the car and have it running perfectly, but I had to shell out an extra 1000 dollars to get the RIGHT computer for it and other misc parts needed. Point is that you never looked for an ecu for me and you never even cared to answer half of my emails.... and as far as your business goes, just take a look at your reviews, only 1 in 10 are good, that must mean something.....
P.S Jdmenginedepot is now located at
Business
Response:
First off, when the buyer called in, he asked for an EJ205 with AVCS. He asked for the wiring and ecu. EVEN advertised price was $1700 and told him that I would let it go for $1650. The customer picked and chose which engine he wanted. If this engine was from an 06+ [redacted] the price would be way more and also, it wouldn't be an EJ205 but an EJ255. Once again, the customer chose what engine it was he wanted. That is correct. We did tell the customer to use his intake manifold, wiring, and cam gears. He someway somehow misunderstood regarding the "cams" to use. I have reason to believe that this person does not know what they are doing or his mechanic doesn't know what he's doing. The same information has been given to customers in the past and they have been able to install and make the engines run. THESE ENGINES WOULDN'T BE SOLD HERE IF THEY WEREN'T ABLE TO BE USED. The statement of all American WRX's between 02-05 not having AVCS is FALSE. We sold him an EJ205 AVCS engine. As per our return policy, ANY returned order is subject to a 25% restocking fee. That's explained on the reverse of his invoice as well as our website. I'm not understanding where this is not fair, nor good business. EVERY business carries their own policies. This is something we have had for years. We declined having the computer back and refunding $300 since he still wanted to keep the engine with AVCS capabilities. We never said he was "stuck." It is also not our fault that the customer does not know what he is doing with regards to the install. Mind you, on the email he sent us, he stated we knew nothing about our engines or their counter parts. Mind you he also stated that he was going to pursue this legally. I also offered for him to return the engine he had and we would exchange motor he bought with the one that is not AVCS. He declined!!
Consumer
Response:
Review: [redacted]
I am rejecting this response because:
First off I would like to say that I actually know exactly what I am doing. I happen to be a certified mechanic, and have worked for [redacted] for several years. Second the 50 dollars you took off the price should have been taken off anyway, because in your ad you state that you will reimburse the tolls for customers driving from [redacted]..... Third I would love to see where you can buy a usa specification 2002- 2004 wrx with avcs.... only japan had those, and that is a fact! 2005 and up sti has avcs in america only. Fourth, I knew I had to use some parts from my motor, but you were supposed to supply me with a usable ecu for the avcs. The ecu you gave me was for a car that has drive by wire, all 2002-2004 wrx in america are drive by cable, which means there ecus are completely different and not interchangable.....I even offered to exchange the ecu you gave me for a proper one and you said you would look for one, never got a response on how that went.....then you said you would give me 50 back for the ecu. Do you even know how much the correct avcs drive by cable ecu costs???? Its upwards of 500 dollars if you can locate one. And last most ppl who buy fron you dont complain because they have no idea what avcs is, neither do you, so I will explain. Avcs is a variable timing control solenoid which advances and r
Regards,
Business
Response:
If you have been a certified mechanic at [redacted] for years as you claim, then this install would have been a breeze. Secondly, we DID NOT HAVE to take off that much. Our website reads, "We will reimburse you for the for the toll across the [redacted] with the purchase of any engine and/or transmission from our establishment." That means that the toll charge would have been $14 as expressed on http://www.panynj.gov/bridges-tunnels/tolls.html. Therefore it would have been a total charge of $1685. Bottom line is that you called and came in for AN ENGINE, [redacted] EJ205 WITH AVCS. That is what you received. You continue to name components made in the U.S. We DID NOT hide the fact that ALL our inventory was imported from Japan. YOU saw the engine you were getting. YOU saw the ecu you were getting. If it wasn't to your liking, I gave you options. YOU did not like the options, so therefore, I cannot change you mind. 1 in 10? Hah. Look closer. The problem with customers such as yourself is that when there is a problem, you are quick to go and post them. MANY have ordered and come in for engines, transmissions, and parts. Unfortunately, ALL of them don't post the good experiences. Customers like you immediately look for avenues like the Revdex.com when they have a problem. The Revdex.com does not take the good reviews and posts them. That's what they do. That's what other websites do as well. Unfortunately, when owning a business, you cannot satisfy EVERYONE, BUT WE SURE AS HAVE TRIED. THANK YOU.
Review: My daughter [redacted] purchased an engine for her car, from JDM for $1200.00 plus $200 shipping. The engine arrived at the repair shop with no invoice and no warrenty information. The engine was installed by a reputable mechanic. After the installation the engine when started overheated. A compression test was done and reported to JDM in writing that it had a bad head. On Sept 17th I spoke to [redacted] ( sales rep) he quoted that we had 2 options. Option 1: He had looked it up online and said milling the head should cost $50 ( our mechanis was going to charge $250) and he would send $150.00 towards milling the head and replaceing the gasket. Option2: Returning the engine and after he put it in writing he would reimburse [redacted] $1200.00 she would have to pay shipping. When we first had problems and called and sent the paperwork we found out that we had to have a ASE mechanic do the work according to the warrenty ( that was not with the engine) but after the fact e-mailed. Since we had already owed the mechanic $1,059.00 at that point and he was going to charge another $1,000.00 to remove the engine, option1 sounded a whole lot better. Because then it would of cost another $1,000.00 to put in a new engine. So we opted for option1 with a ASE certified mechanic this time. Once the head was out (work done Sept 18th) the mechanic found 2 inch long cracks in the cylinders, making the engine junk. When I sent pictures and details [redacted] said we never should of removed the head. Under warrenty it states it would revoked the warrenty, even though that was his option. On Sept 19 we had a long discussion to just that and they [redacted] not honor the situation at all. So now we have spent $3,459.00 and have nothing. All this work is being done in a North Caroline approved inspection station and auto repair business, not in someones garage.Desired Settlement: All we want is the $1200.00 back. JDM make arrangements to have the engine shipped back to them.
s. We have her leaving negative reviews online as well as sending a report to Revdex.com. We originally had spoken to [redacted], her mom, with regards to shipping the engine back and that's what we assumed they were going to do. We also asked why they didn't tell us first and [redacted] stuck to, "That's the only way to tell if there's any damage to the cylinders." Once again, that is not the only way.
Business
Response:
Customer was told that either we would get them the head gasket set or ship the engine back for a refund. Before they decided to take it upon themselves to disassemble the engine, we sent them the warranty information 2 days in advanced since they claimed to not have received it with the shipment. The warranty information states that if the engine is disassembled, the warranty is voided. [redacted] asked [redacted] that if she was to ship back the engine, if [redacted] would receive a refund and also asked for that in writing in an email. The final conversation was just that. They would possibly ship back the engine for a refund minus the shipping charges. 2 days after they received the warranty information, [redacted] sent an email of each cylinder stating the block had damage done to it. I've known mechanics to have bore scopes to see if there is damage done to a cylinder. They don't have to necessarily remove the head to see inside the cylinders. Upon receiving the pictures, [redacted] asked why the head had been removed. He was told by [redacted] that was the only way to see if there was any damage done to the cylinders. The customer went over what the warranty said even though they had it 2 days prior to disassembling the engine. This is where they voided warranty.
Now we have [redacted] calling us after closing hours saying she is going to bring the engine back and shove it up our a
Consumer
Response:
I am rejecting this response because: At no point did I ever say we were removing the head to see if there was cylinder damage. I am not a mechanic to even know this. I clearly asked [redacted] what our options were. I [redacted] repeat he gave us 2 options. Option 1: He would send $150.00 towards a head gasket set and having the head milled. Option 2: Sending the engine back and getting [redacted] money back, and putting it in writing first. We even knew at that point that we would have to pay for shipping. But before we sunk more money into this, I needed it in writing. You have to understand we had a mechanic charging us for everything he was doing and more and more money going into this. Taking the head off to have it milled was going to be the least expensive way and since [redacted] gave us this option, why would I even think that there would be a problem. The mechanic did the work Thursday late afternoon. We found out late on Thursday about the cracks. That was a total shock. I went first thing Friday morning for the paperwork and pictures from the mechanic. The advertising for the business clearly states these engines are checked out before. That is not true. If a scope can be put down an engine to see if there is a problem than why is that not done by JDM Engine before they are sent out to the customer? [redacted] gave us the options, the company needs to stand by their representative. Give us the money back. We are not alone in this complaint, there are a lot of other people that have had the same problem with this company. The day I made phone calls I was trying to help my daughter. I was talking to [redacted] and the mechanic back and forth asking both of them for what I thought was truthful answers. What all the options were and how much it was going to cost to get this car up and running. I told [redacted] everything the mechanic was telling me and I told the mechanic everything [redacted] was telling me. Not once did [redacted] tell me that if we chose option 1 replacing the head gasket and have the head milled, that by taking the head off it would revoke the warranty. If he was honest why did he not tell me that right than. My daughter needed her car and we thought we were dealing with a honest company, we were not looking for more trouble.
Business
Response:
Exactly, you NEVER said you were going to go forward and pull the head. On 9/25/14, I received the email with the head off the engine and pictures of the cylinders themselves. That would mean that the head was removed. That is correct, two options were given and we were not given a decision that was being made. Once we received the pictures, we were questioning it since we were never notified of what your next move was going to be. Our biggest concern is WHY did he remove the head WITHOUT notifying us first? At no point in time have we EVER advertised ourselves as being mechanics. These are tools used by mechanics at their shops. [redacted] stood by our warranty and even went a step further with accepting a CO as opposed to MECHANIC'S CERTIFICATION for the warranty as we ask. He has already been dealt with for doing so. We cannot uphold the warranty due to you taking it upon yourselves to disassemble the engine. If you'd like to fall back on someone else's complaint, that's fine by us. Everyone's story is different. Even though YOU did not have an ASE certified mechanic WORK on the engine at first, it was still accepted. We were all on the same page. An engine that is disassembled is NOT able to be warrantied by anyone. You have everything in your possession with regards to the invoice as well as the warranty.
Review: After viewing the company's web site and reading warranty coverages I phoned the company to order a transmission. [redacted] answered, gave me a quote, he made me aware I would need to use my own transfer case but mentioned nothing else of components that would need to be transferred from my old transmission to the new one. Once I received the transmission I found that the bell housing was not the same because it did not have a sensor hole. After weeks of conversations, emails, and pictures sent, his manager [redacted] finally discussed with me my concern and repeated over and over again that I had only two options: drill a hole for the sensor (which has to be done accurately for sensor pick up) or use my old bell housing. I repeatedly explained to [redacted] and [redacted] I could not use my old bell housing but they failed to comprehend that my part (the pump) had failed and could not be "swapped". They again told me their warranty did not cover external components. This piece houses an internal component (the fluid pump) and can not be re-used. They declined sending or providing me with the correct part. It is my view this component which is a part of the internal transmission system should be correct for the application. At no time was I told nor does their web site state I would have to modify the transmission in any means short of what I was told over the phone by [redacted] that the transfer case that I already had would have to be used with their transmission. Their web site states that this transmission should be installed professionally. It is at a Nissan dealership in Athens, GA and the service tech and Service Director state they can make no such modifications and stand behind their work since this is a modification and can't guarantee that once the unit is put back in that the sensor would even pick up the signal properly. I asked for my money back and the company declined. I never received a receipt twice when requested of [redacted] and once of an associate.Desired Settlement: I would like this company to send a call tag for their transmission, have it picked up, and my credit card credited for the full purchase price including shipping at the cost of $460.00. I would like $160.00 credited for the shipping immediately and the remainder once the transmission is received ,which is still strapped to their pallet, at a total of $300.00. I would like to receive my original receipt via mail within 7 business days.
Business
Response:
According to the customer, there is a sensor on his transmission that of which mine did not have. He knew that right off the bat, the transfer case he could not use so that was something that was still on the transmission but he had to remove it and use his old one. He was going to use his existing transfer case. With regards to the sensor, he is able to use his existing bell housing. Now, the problem that he is having is that according to him, his bell housing is not usable because the internal pump was damaged. Please keep in mind that what JDM Engine Depot sold him was a transmission, not transfer case, not a bell housing, or pump. Yes these parts were still on the transmission but when it comes to the Japanese imported engines and transmissions, these parts at times are not able to be used. We do not do any labor here therefore some of us are not keen on what else must be done. According to the customer, a Nissan dealership is doing the work. If they are able to change out the transfer case which is the section of the transmission marked in the photo on the right, then why not the bell housing and install a new pump if it's needed for it to work on the U.S. vehicle for it to work properly? AT NO POINT IN TIME DID THE CUSTOMER ASK FOR HIS MONEY BACK. All he kept saying was, "So I'm going to have to throw this transmission out. So I'm going to have to throw this transmission out." I am glad that he referenced the website since it does state under the warranty that he is able to ship it back but [redacted] be responsible for the shipping charges as well as a 25% restocking fee. All that is referenced on http://www.jdmenginedepot.com/warranty.html. The customer paid $300 for the transmission as well as $160 for the shipping. With regards to a return, he was well aware of all the terms and conditions prior to placing the order as per the website. Had he just asked, "Am I able to still return the transmission?" He would have been told yes but he'd be responsible for the shipping.
Review: I purchased a Transmission from this company. Before completing my purchase I called to verify that the transmission that they have listed online is the correct on for my vehicle before I did the online purchase. Since the person on the phone assured me that the transmission is correct I went ahead and completed the transaction over the phone. After receiving the transmission my mechanic installed it. Nothing worked properly. The vehicle has an auto/manual transmission it will not shift when in the manual mode. My speedometer will not work. My mechanic replaced two speed sensors at my cost because they are not returnable at $200. The service rep at JDM Engine Depot finally admitted that the wrong transmission was sent. But his solution is for me to pay my mechanic another $400 to remove the transmission that I already paid $550 to have installed and send it back in order to get my refund.Desired Settlement: I need to be refunded the purchase including shipping because I am have paid over $800 for installation and parts on something that was sent incorrectly. If I have to pay $400 to remove the transmission and send it back I have lost basically $1200 due to JDM Engine Depots negligence.
Business
Response:
According to the mechanic, after changing some sensors, the transmission functioned properly. It's not a "auto/manual transmission." It's better known as a sport shift i.e. tiptronic transmission. According to your mechanic, that pertained to 02-03. He stated that the transmission we shipped out was older. We stated that maybe it was the incorrect transmission BUT, according to this posting, IT'S NOT. We shipped you out the correct transmission that of which it has been installed in the past without any problems.
http://www.mazdas247.com/forum/showthread.php?123830358-2003-PR5-w-Sportshift-ne...⇄ />
If the customer's mechanic still is unable to get it working, then just ship it back and we will credit him back. Seems like the customer is looking to not return the transmission and still receive a refund. It doesn't work like that.
Review: Got an engine from these people. It started acting up the [redacted]e night..from that night on until now the engine light never went off. 2nd mechanic I took it to said the engine needed a head gasket(sp?). They (my mechanic) have been calling for the last 2 weeks and were being given the run around. Finally today I spoke with them and they refused to do anything about it because they said when it was installed the first day there was nothing wrong with it. Mind you the car has not been driven for a good 2 days since I put the engine in, because I had to change the trans as well. They got me to buy it because they claim the warranty all the parts.Desired Settlement: Replace the engine or provide parts for repair and take care of the labor.
Business
Response:
Customer picked up an
engine from and took it to [redacted] in NJ. Customer stated that she had an issue
with this mechanic. She had the mechanic install the engine then claimed that
when she picked it up, the transmission went bad. According to her mechanic,
[redacted] over at [redacted], the engine started up without any issues. It also ran
without any issues. ALL mechanics do test a vehicle prior to returning it to
the customer. [redacted] stated that the engine ran beautifully. He did state that
there were some parts from her old engine that needed to be transferred over
like the intake manifold and oil pump due to crank sensor purposes. On 12/26/13,
customer called and stated that the engine was kicking. She asked if I could
call her mechanic. I called and didn’t get a response. The customer called
again on 12/31/13 stating that the engine had a blown head gasket. The new
mechanic, [redacted], stated that the engine had in fact a blown head gasket. He
stated that the engine was throwing compression back into the radiator. If and
engine is overheated or runs hot, then the head gasket will blow. A head gasket
does not blow on its own. There are factors that lead to an engine blowing a
head gasket. [redacted] from [redacted] stated that the customer had gone to pick up and
drove it without any issues. [redacted] said that the motor ran beautifully. It would
be negligent of [redacted] to return an engine to a customer that had problems and
believe me, no mechanic would pass up the opportunity to charge the customer
twice for an install and removal of an engine if it’s no good, ESPECIALLY when
the customer herself got the motor and not him. This is even more of a reason
as to why we know the engine was good and ran without any issues.
Consumer
Response:
Review: [redacted]
I am rejecting this response because:
The car was not driven for 3 full days from when I picked it up from [redacted]. The night that I picked it up from [redacted], I did not drive a mile before I called and took it back. He ([redacted]) told me that the transmission was kicking and that was what the problem was. He then refused to do anything about the car because he stated that he did not know the condition of the transmission before. and as a result I called the police that night because I did not want to take the car in that condition and I had already paid them.(I have records to prove that as well as a police report) They left before the cops came and I was advised that it would be better for me not to leave the car there because of what can potentially happen. While driving home the car did not drive beautifully(I was scared that I was not going to make it home because of how the car drove) and the engine light came back on, in addition there was no heat coming from the car. [redacted] was contacted the next day and they told me to bring the car back. The day after that I brought the car back (the car was not driven while with me, it stayed in the driveway because the way it was acting I was scared to drive it) to them and picked it up in the evening. They then told me that it needed some type of wire...but the transmission may still be an issue. At that point I was upset with [redacted] because like I stated to them, my transmission was not acting up before. They said there was nothing they can do. While driving home the engine light came back on...and there was still no heat in the car. I took it to another mechanic the following day. He checked it out and determined that there was indeed a transmission issue. It took about a week for me to get the ordered transmission, during that time the car sat in the my driveway not being driven. Once the transmission came the car was brought back to the shop and the transmission was put in as well as a tune up was done on the car. I picked up the car and drove it for 2 days...but it was just so cold in the car and the engine light had come back on, therefore I had to bring it back to the mechanic. He changed the thermostat but that did not resolve the problem because when I went to pick it up on (12/14/13) he put some liquid in a part of the engine and it completely leaked out...at that time he mentioned that it was perhaps the head gasket...He ran some tests and determine that it was indeed the problem. I gave him the number to speak with JDM on Monday. He had no luck with them the entire week as he told me was being given the run around. He would call and they would put him off. By th end of the week I spoke with him and he said I would need to call them as they were giving him the runaround...and they may be doing this on purpose in order to let the warranty run out. Unfortuntely the time that I got to call was the day after Christmas as while I am at work I don't really have the time to make phone calls and I was off that day. I spoke with someone from there who informed me that he did not hear from my Mechanic and he had no idea what I was talking about. He took my mechanics number and called, he called me back and told me that he left them a message as he did not get my mechanic either. I spoke with my mechanic the next day who advised that when he called them back he could not get them either. On 1/1/13 I was off from work and I went down to the mechanic's and called JDM in his presence. My mechanic told me that he called the day before as well as today but still did not get through as he was constantly being told that someone would call him back. I called him and spoke to him as well as my mechanic spoke to him to give him technical information...He then stated to me that he would call [redacted]. [redacted] assured him that the engine worked beautifully and that there was not problem with the car. My mechanic called and spoke with [redacted] who told him that I was a "b----".(I was standing right there during the conversation). I am relating that because [redacted] and I do not have a good relationship because of the above mentioned reason. At this time..the car was not driven a week. The problem is no longer the transmission as that was replaced and the kicking and things that it was doing before is no longer a problem. The only other issue is the engine. They have tried to put off my mechanic...tried to change my words around by asking me things about the car that I frankly have no real knowledge of...When speaking with my mechanic the gentleman would ask to speak to me and ask me technical questions.....why...when my mechanic is right there. I have since gone ahead and looked at their history with customers and it is obvious that they do not honor their warranties or have good and ethical business practices. At this point it is not fair that I have to pay for a new head gasket to be put on my car.
Regards,
Business
Response:
First off, a transmission problem would not have anything to do with the engine. It is stated that "the car was not driven for 3 full days from when it was picked up from [redacted]." The fact that the engine ran proves that the engine had no problems at start up. Had the engine come with problems to begin with, signs of a problem would have been seen from the very beginning, not after a couple of days. Regarding the police report, you stated that [redacted] at [redacted] said it was a transmission problem, never a problem with the motor. No heat in the car may be either an air pocket in the system or it needed to be bled. One thing is certain, if the engine was ran hot, then there is a very big chance that may have caused the blown head gasket. If there would have been a problem with the engine, the problem would have come up from the beginning and would've persisted even when the vehicle was taken to the 2nd mechanic. It's not something that can be missed. There is no way a mechanic would do a tune up on a car and not notice a blown head gasket. You went on to say that the vehicle was driven for 2 more days after it was fixed with the transmission problem. By this time, the vehicle seems to have been driven more or less about 5 days. From [redacted] to your house, your house to [redacted], [redacted] back to your house or the 2nd mechanic, 2nd mechanic to your house, and back to the 2nd mechanic. We did make the effort to follow up with the 2nd mechanic and again, were unable to reach him. Customer was put on hold while we called at that moment. Keep in mind that this is in fact a business. We do have other workers answering the phones so not everyone will know what is going on. It is highly unlikely that a phone call was placed to us on the 1st due to everyone being off on that date. We got a phone call on the 2nd stating that the 2nd mechanic found the engine to have a blown head gasket. We then called [redacted] since they were the ones that installed the engine to get some feedback from them on what could have possibly gone wrong.[redacted] at [redacted] said that there were a couple of things that had to be changed out from the old motor to the new motor due to different emission standards but upon installation, the engine fired right up and had no complications after that. [redacted] went on to mention that the customer was being difficult when he told her that her transmission was not functioning. Keep in mind that an engine has nothing to do with a transmission. It's a simple take off the old motor and put on replacement engine and go. We did not put off the mechanic. We spoke to the 2nd mechanic and we got his statement. When speaking to the customer, we were getting feedback from the customer to see what went on. We did not ask her any technical questions. We asked if the car was overheating at all. It's a matter of just looking at the temperature guage on her dash and let us know if it did or it didn't. It's not like we asked the customer to diagnose her own vehicle. In this industry, we know that not everyone has knowledge the way we do or mechanics do and therefore we are to ask as many questions as possible. History has absolutely nothing to do with this situation. We treat every situation individually. We don't find it right that either by lack of maintenance or faulty installation we have to warranty an engine that HAD NO PROBLEMS WITH A HEAD GASKET PROBLEM TO BEGIN WITH. I'm sure that if it had a head gasket problem, [redacted] at [redacted] would've relayed the problem to the customer and she would've let us know WAY in advanced.
Now, keep in mind that this is out of good faith, this is in no way shape or form accepting liability. I can help out the customer by compensating for a headgasket set which runs for $100. That is again, out of good faith and should not be taken as a form of acceptance for liabilty.