Upon review of the account, it was determined that the charges are valid, and the customer did not make paymentsOptimum did change the customer’s account number on 2/*/17, as it was discovered that the customer’s physical location did not match the account numberBilling was continued correctly, and the customer did not experience any interruption of service or overbilling as a result of this office correctionAs a result the customer’s account number was correct to match his physical locationAll personnel issue will be addressed internallyThese charges being valid as they are for service rendered and not paid for by the customerOptimum cannot forgive the balanceHowever, the customer was offered and accepted a $courtesy credit for any incontinence experiencedThe customer will return Optimum’s equipment when he is able
On 1216, Suddenlink spoke with the customer to acknowledge his Revdex.com complaintAfter investigation, the customer did received two statementsThe cable service was on statement and the internet service is on statement 2, with automatic paymentsThe cable service was disconnected in for non-payment and never reconnected During a recent audit, Suddenlink’s collections team moved the balance of $to the active statement (the internet statement) since it was not yet paidThe customer was contacted on by the collections team to advise him of this information as well as notification on the statement that was sent on An apology was offered for any inconvenience but the customer was advised that no credit is warranted
Suddenlink has received [redacted] complaint stating she has been on autopay and on January *, [redacted] states she went into the local office to disconnect the cable service and keep internet only [redacted] states currently in March, she is receiving phone calls that her bill was not paid [redacted] states she was also advised that she was no longer on autopayDue to the error with autopay, [redacted] is requesting the $late fee that she was charged to be waived Suddenlink has researched [redacted] account and show that [redacted] was on autopay up until the time of the disconnection changes with her cable services [redacted] disconnected her cable service and upgraded her internet service which caused a system error with the autopayAs a gesture of goodwill, Suddenlink has waived the $late fee on March *, Suddenlink apologizes for any inconvenience this may have caused [redacted] Suddenlink feels that we have satisfied our obligation in regards to this complaint and no further contact is necessary
On She was advised that full credit for the box charge was issued to her account since her date of ownership She was also advised that the unreturned equipment charge was waived Optimum shows the equipment in question was added to the account on under a different name, belonging to [redacted] *** [redacted] was advised that no additional credit is warranted for this dispute The customer has been provided our direct contact information
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: “System error” is a cop out Do you honestly expect me to accept that as the reason?? There were way TOO many phone calls made by me to even for one second believe that Maybe Company processes and policies......but don’t blame the system The left hand doesn’t know what the right hand is doing and no one can communicate with anyone elseCan’t get into the local office due to their cut back hours and my work hours being the same yes, I did receive a call from Taj last night and offered me a $credit He was very niceBut when I called in to see about a credit I was told they could give me $because their records only showed cancelled appointmentsAnd she was lying to me about who she reports toRefused to help me out in any way Sent me to the retention deptthat agent, Queena, was very nice and offered me a package upgrade for monthsBut what I mostly received from suddenlink is finding out that I don’t matter, my time doesn’t matter and they don’t need to keep their appointments I was lied to so many timesTold different stories by different peopleI wasted so much time from my job hounding them to do their job! Unacceptable! [redacted] ***
Between and 1216, Suddenlink made multiple attempts to contact the customer to answer any outstanding questions or concerns about his recent Revdex.com complaint, but contact was unsuccessfulOn 1216, Suddenlink sent a no contact letter to [redacted] which provided our direct contact information to further discuss his complaint
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find the promise to be sufficient for now, however, proof is in the doing not the promise Sincerely, [redacted] ***
Suddenlink received [redacted] complaint stating his dissatisfaction with Suddenlink disconnect policy and the remaining balance on the account Suddenlink has researched [redacted] account; in April all customers were notified by their billing statements that the Residential Service Agreement would change on May [redacted] Once a customer’s billing cycle has begun the customer is responsible to make the payment for the full monthIf a customer chooses to disconnected services in the middle of the cycle the services will not be disconnected until the end of their billing cycle In [redacted] case his billing cycle began on April [redacted] to May ***, and [redacted] contacted Suddenlink to disconnect on May ***The services would not be disconnected until May **, and the customer per Suddenlink’s Residential Service Agreement is responsible for the entire billing periodThe remaining balance on customer’s account is $ After three unsuccessful attempts to reach MrMurray, we are sending a no contact letterSuddenlink feels that we have satisfied our obligation in regards to this complaint and no further contact is necessary
On 1015, she called stating she could not receive emails prior to and the issue was escalated for investigationA follow up call was made on were able to be seen on [redacted] service but anything prior to her disconnection was notThe customer eventually accepted the information after seeing the option was not selected on her laptop.On fora billing dispute [redacted] continues to find fault with [redacted] for her 3rd party email software and because of that, she will not pay outstanding balance
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is NOT satisfactory to me but will accept it as the Business has no further credit to offer Sincerely, [redacted] ***
Between and Optimum called the customer three times; however, was unsuccessful and left messagesWe apologize to the customer as there was an error that caused her August statement to be $more that what was advisedA $credit was applied to the customer’s account on as requestedThe customer's monthly rate going foward will properly reflect what was discussed with herA letter was sent to the customer on which provides our contact information should she need to reach us in the future
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I did not use any out-of-home services and the sending of emails was immediately terminatedAs for wifi hotspots and other services mentioned, I left the state and moved more than miles from New YorkThis account is more than a decade old with no issuesThe company response is unacceptable In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedI would like to warn other customers in my area to stay away from this WiFi provider! Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved becauseSuddenlink is absolutely incorrectFunny how [redacted] came out and checked the very SAME equipment, moved the box to the living room (where Suddenlink said it wouldn't work or make any different to the signal that I was receiving) My signal works perfectly, I receive my internet without any interruptionWhen I had Suddenlink their equipment on their end was so shoddy, I would get Limited coverage EVERY single dayTheir lines are SHARED by the entire neighborhood and are SO slow it's ridiculousNow I have my own fiber optic line that runs up to my door from [redacted] and no issues whatsoeverSuddenlink is trying to justify their actions by pushing if off on me and saying oh it was her equipment that her internet wasn't working and Suddenlink was just trying to get the last bit of my moneyI filed this complaint because I want others to see how they treat their customer of over years and try to rip them off I want my $backNOTHING was wrong with my equipment, it works fine as [redacted] has provedAlso they are saying that I went over my coverage amountMy son & I could not in anyway have went over and in over years I NEVER went over but oh as I 'm leaving on my LAST bill...all of a "sudden" I have gone overI asked for proof and they couldn't provide itOf COURSE NOt! Don't use Suddenlink...they will rip you off and don't care about you as a customer! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Between and 1216, Optimum attempted to contact [redacted] multiple times but was unsuccessful; a message was left with the reason for our call and providing our direct contact informationAfter review of the customer’s account, he called on and spoke with Technical Support due to internet issuesThe representative was able to confirm the issue was due to high saturation on the 2.4ghz channel on the router and recommended the customer relocate the router, switch to a 5ghz channel, or even swap his current router for a d-link router free of charge at his local Optimum storeDuring the conversation, the customer advised he will switch to the 5ghz channel first to see if it resolves the issue but if not, the Optimum store is at the end of his block so he will go there and swap the equipmentOn 1216, a no contact letter was sent to the customer
An Optimum specialist spoke to [redacted] on and apologized for the poor experience due to the missed appointment on [redacted] understands we will be addressing this issue internally with Optimums Field Service department [redacted] confirmed he would like to keep his account disconnected and required no additional assistance at this timeOptimum remains available to assist [redacted] in the event future issues arise
Suddenlink has received [redacted] ***'s complaint in regards to serviceabilityWe have made multiple attempts to reach [redacted] by phone but we have been unsuccessful in our effortsWe would like to speak to him in regards to his concerns, and offer our sincere apologies for any inconvenience this process may have beenWe have left our contact information with his voicemail, and will be sending out a letter with our information as well According to our research, the address that [redacted] has provided on the complaint is not serviceableIf the [redacted] address is not the one in question we request that he provide us with the correct address information Suddenlink trust we have satisfied our obligation in regards to this complaint
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I just signed up in November of to get this serviceNo one mentioned to read anything on any online page, nor did I see any banner with updates on itI was told when I went to disconnect that I had to pay through until the end of the bill cycle, and was totally unaware of this practiceThis should be illegal to have to pay for a service that I am not usingThis is NOT made aware to customers when signing upThat is my issueHad I learned this, amongst other things regarding their service, I would NOT have used itIt is a scam and there are many many other complaints online regarding this practiceSomething needs to be done about itWhen you go to sign up, they need to explain that to customers, not when you got disconnectI will not pay for an entire month when I did not use an entire month of service In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
A Suddenlink representative left multiple voice mail messages for the customer; however, when [redacted] called back she did not have the time to review the complaint and stated she would call back on Based upon Suddenlink’s investigation; the amount owed is valid Two additional voice mail messages were left for [redacted] and a no contact letter was subsequently mailed on
On 416, Cablevision contacted the customer to schedule a service appointmentOn 5/*/16, Cablevision arrived at the customer's home and was able to resolve the customer's issueSince there has been no report of a service issue prior to this complaint, Cablevision informed the customer that no credit is warrantedThe customer's understanding was confirmed [redacted] has Cablevision's contact information should he have any further questions or concerns
Upon review of the account, it was determined that the charges are valid, and the customer did not make paymentsOptimum did change the customer’s account number on 2/*/17, as it was discovered that the customer’s physical location did not match the account numberBilling was continued correctly, and the customer did not experience any interruption of service or overbilling as a result of this office correctionAs a result the customer’s account number was correct to match his physical locationAll personnel issue will be addressed internallyThese charges being valid as they are for service rendered and not paid for by the customerOptimum cannot forgive the balanceHowever, the customer was offered and accepted a $courtesy credit for any incontinence experiencedThe customer will return Optimum’s equipment when he is able
On 1216, Suddenlink spoke with the customer to acknowledge his Revdex.com complaintAfter investigation, the customer did received two statementsThe cable service was on statement and the internet service is on statement 2, with automatic paymentsThe cable service was disconnected in for non-payment and never reconnected During a recent audit, Suddenlink’s collections team moved the balance of $to the active statement (the internet statement) since it was not yet paidThe customer was contacted on by the collections team to advise him of this information as well as notification on the statement that was sent on An apology was offered for any inconvenience but the customer was advised that no credit is warranted
Suddenlink has received [redacted] complaint stating she has been on autopay and on January *, [redacted] states she went into the local office to disconnect the cable service and keep internet only [redacted] states currently in March, she is receiving phone calls that her bill was not paid [redacted] states she was also advised that she was no longer on autopayDue to the error with autopay, [redacted] is requesting the $late fee that she was charged to be waived Suddenlink has researched [redacted] account and show that [redacted] was on autopay up until the time of the disconnection changes with her cable services [redacted] disconnected her cable service and upgraded her internet service which caused a system error with the autopayAs a gesture of goodwill, Suddenlink has waived the $late fee on March *, Suddenlink apologizes for any inconvenience this may have caused [redacted] Suddenlink feels that we have satisfied our obligation in regards to this complaint and no further contact is necessary
On She was advised that full credit for the box charge was issued to her account since her date of ownership She was also advised that the unreturned equipment charge was waived Optimum shows the equipment in question was added to the account on under a different name, belonging to [redacted] *** [redacted] was advised that no additional credit is warranted for this dispute The customer has been provided our direct contact information
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: “System error” is a cop out Do you honestly expect me to accept that as the reason?? There were way TOO many phone calls made by me to even for one second believe that Maybe Company processes and policies......but don’t blame the system The left hand doesn’t know what the right hand is doing and no one can communicate with anyone elseCan’t get into the local office due to their cut back hours and my work hours being the same yes, I did receive a call from Taj last night and offered me a $credit He was very niceBut when I called in to see about a credit I was told they could give me $because their records only showed cancelled appointmentsAnd she was lying to me about who she reports toRefused to help me out in any way Sent me to the retention deptthat agent, Queena, was very nice and offered me a package upgrade for monthsBut what I mostly received from suddenlink is finding out that I don’t matter, my time doesn’t matter and they don’t need to keep their appointments I was lied to so many timesTold different stories by different peopleI wasted so much time from my job hounding them to do their job! Unacceptable! [redacted] ***
Between and 1216, Suddenlink made multiple attempts to contact the customer to answer any outstanding questions or concerns about his recent Revdex.com complaint, but contact was unsuccessfulOn 1216, Suddenlink sent a no contact letter to [redacted] which provided our direct contact information to further discuss his complaint
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find the promise to be sufficient for now, however, proof is in the doing not the promise Sincerely, [redacted] ***
Suddenlink received [redacted] complaint stating his dissatisfaction with Suddenlink disconnect policy and the remaining balance on the account Suddenlink has researched [redacted] account; in April all customers were notified by their billing statements that the Residential Service Agreement would change on May [redacted] Once a customer’s billing cycle has begun the customer is responsible to make the payment for the full monthIf a customer chooses to disconnected services in the middle of the cycle the services will not be disconnected until the end of their billing cycle In [redacted] case his billing cycle began on April [redacted] to May ***, and [redacted] contacted Suddenlink to disconnect on May ***The services would not be disconnected until May **, and the customer per Suddenlink’s Residential Service Agreement is responsible for the entire billing periodThe remaining balance on customer’s account is $ After three unsuccessful attempts to reach MrMurray, we are sending a no contact letterSuddenlink feels that we have satisfied our obligation in regards to this complaint and no further contact is necessary
On 1015, she called stating she could not receive emails prior to and the issue was escalated for investigationA follow up call was made on were able to be seen on [redacted] service but anything prior to her disconnection was notThe customer eventually accepted the information after seeing the option was not selected on her laptop.On fora billing dispute [redacted] continues to find fault with [redacted] for her 3rd party email software and because of that, she will not pay outstanding balance
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is NOT satisfactory to me but will accept it as the Business has no further credit to offer Sincerely, [redacted] ***
Between and Optimum called the customer three times; however, was unsuccessful and left messagesWe apologize to the customer as there was an error that caused her August statement to be $more that what was advisedA $credit was applied to the customer’s account on as requestedThe customer's monthly rate going foward will properly reflect what was discussed with herA letter was sent to the customer on which provides our contact information should she need to reach us in the future
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I did not use any out-of-home services and the sending of emails was immediately terminatedAs for wifi hotspots and other services mentioned, I left the state and moved more than miles from New YorkThis account is more than a decade old with no issuesThe company response is unacceptable In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedI would like to warn other customers in my area to stay away from this WiFi provider! Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved becauseSuddenlink is absolutely incorrectFunny how [redacted] came out and checked the very SAME equipment, moved the box to the living room (where Suddenlink said it wouldn't work or make any different to the signal that I was receiving) My signal works perfectly, I receive my internet without any interruptionWhen I had Suddenlink their equipment on their end was so shoddy, I would get Limited coverage EVERY single dayTheir lines are SHARED by the entire neighborhood and are SO slow it's ridiculousNow I have my own fiber optic line that runs up to my door from [redacted] and no issues whatsoeverSuddenlink is trying to justify their actions by pushing if off on me and saying oh it was her equipment that her internet wasn't working and Suddenlink was just trying to get the last bit of my moneyI filed this complaint because I want others to see how they treat their customer of over years and try to rip them off I want my $backNOTHING was wrong with my equipment, it works fine as [redacted] has provedAlso they are saying that I went over my coverage amountMy son & I could not in anyway have went over and in over years I NEVER went over but oh as I 'm leaving on my LAST bill...all of a "sudden" I have gone overI asked for proof and they couldn't provide itOf COURSE NOt! Don't use Suddenlink...they will rip you off and don't care about you as a customer! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Between and 1216, Optimum attempted to contact [redacted] multiple times but was unsuccessful; a message was left with the reason for our call and providing our direct contact informationAfter review of the customer’s account, he called on and spoke with Technical Support due to internet issuesThe representative was able to confirm the issue was due to high saturation on the 2.4ghz channel on the router and recommended the customer relocate the router, switch to a 5ghz channel, or even swap his current router for a d-link router free of charge at his local Optimum storeDuring the conversation, the customer advised he will switch to the 5ghz channel first to see if it resolves the issue but if not, the Optimum store is at the end of his block so he will go there and swap the equipmentOn 1216, a no contact letter was sent to the customer
An Optimum specialist spoke to [redacted] on and apologized for the poor experience due to the missed appointment on [redacted] understands we will be addressing this issue internally with Optimums Field Service department [redacted] confirmed he would like to keep his account disconnected and required no additional assistance at this timeOptimum remains available to assist [redacted] in the event future issues arise
Suddenlink has received [redacted] ***'s complaint in regards to serviceabilityWe have made multiple attempts to reach [redacted] by phone but we have been unsuccessful in our effortsWe would like to speak to him in regards to his concerns, and offer our sincere apologies for any inconvenience this process may have beenWe have left our contact information with his voicemail, and will be sending out a letter with our information as well According to our research, the address that [redacted] has provided on the complaint is not serviceableIf the [redacted] address is not the one in question we request that he provide us with the correct address information Suddenlink trust we have satisfied our obligation in regards to this complaint
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I just signed up in November of to get this serviceNo one mentioned to read anything on any online page, nor did I see any banner with updates on itI was told when I went to disconnect that I had to pay through until the end of the bill cycle, and was totally unaware of this practiceThis should be illegal to have to pay for a service that I am not usingThis is NOT made aware to customers when signing upThat is my issueHad I learned this, amongst other things regarding their service, I would NOT have used itIt is a scam and there are many many other complaints online regarding this practiceSomething needs to be done about itWhen you go to sign up, they need to explain that to customers, not when you got disconnectI will not pay for an entire month when I did not use an entire month of service In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
A Suddenlink representative left multiple voice mail messages for the customer; however, when [redacted] called back she did not have the time to review the complaint and stated she would call back on Based upon Suddenlink’s investigation; the amount owed is valid Two additional voice mail messages were left for [redacted] and a no contact letter was subsequently mailed on
On 416, Cablevision contacted the customer to schedule a service appointmentOn 5/*/16, Cablevision arrived at the customer's home and was able to resolve the customer's issueSince there has been no report of a service issue prior to this complaint, Cablevision informed the customer that no credit is warrantedThe customer's understanding was confirmed [redacted] has Cablevision's contact information should he have any further questions or concerns