Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Altice's accusation that I was advised that my request the prior month to disconnect from their services required further follow up is patently false I explicitly asked the phone representative if further action was needed and was advised that I only needed to return the equipment, which I completed Having seen the many complaints regarding business on shady business practices, I made sure my request to disconnect was confirmed before hanging up I was never told to call back.The representative that called me regarding this complaint said that the phone conversations would be reviewed and obviously they were not Altice's agent that I spoke to in June appears to have either made an error in processing my request or in advising me that it was complete I did not make an error and I informed business of its error immediately upon receipt of the improper bill and within twelve (12) hours of the approximately hour period that I was improperly billed forThe second time I called business, on **-AUG, was to alert business of its error, not to request disconnection, as I already disconnected the month prior and returned all equipment 1-weeks before the bill was received.he bill I received is not for a service package materially different than the one I paid for when a customer I never agreed to a different package from Altice, so I do not understand how business believes I should just pay what they send by error.Please send transcript of my call to disconnect showing that Altice's representative instructed me that my request to disconnect was not being honored at that time and any communication where I assented to a change in services other than total disconnection to validate this bill [redacted] ***
Multiple attempts to reach the customer in receipt of this complaint were attempted and unsuccessful, including leaving two voicemails and sending an e-mail to the customer's e-mail addressWe remain ready and willing to assist the customer and answer any questions they have, should they contact usUpon review, the customer was provided a promotion as discussed, however, the promotional rate affects the core services (phone, Internet and TV)Equipment charges and other services and rates are subject to change
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: we just got another bill and its still higher than what was quoted this is really turning into a jokethe Revdex.com is nothing more than a façade for these big companies and i'm sure you guys get a nice check from them every year In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
The customer's appointment was completed on The customer has been provided a credit of $on 1217, and contacted on 1/*/to confirm that service is up and runningWe are taking internal actions to address the customer's complaints regarding the appointments, and are continually working to improve our service and appointment process
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because I spoke with Dory at Altice and she has not resolved my complaintWhile she was not rude she refused to acknowledge her employees never disclosed that I would be charged an entire month of service even though I would not be using itI feel this is a deceptive practice on their part and am told I will have to pay the entire billI am sure if I don't pay they will destroy my creditThis is a terrible thing to do to some one on social securityThey say they dont ever charge a cancellation fee but this is their way of charging it without disclosing itI would not have taken another company on if I was told this from the beginning as I cannot afford to pay two bills for the same monthThey are not a reputable company and they are deceptiveI was told when speaking to their employee that they do this to give the customers a chance to come back to them within the monthNOT ACCEPTABLE! Thank you for trying to help me [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is very unsatisfactoryThe company was not willing to work with meThey didn't even discount what I told them was a technical errorI did not order any subscriptions and upgrade my serviceI was on a year promotional contract; why would I upgrade and change my promotionThis company has terrible customer service and I would advise people to be careful doing business with themThere are several other companies like Dish Network, Direct TV, Frontier that are better options Sincerely, [redacted]
An update to [redacted] current disconnect policy was included with all of our subscribers September invoiceAs per the ‘Option Updates’ section of the customer’s September invoice: “Effective October **, 2016, service cancellations become effective on the last day of the then-current billing period [redacted] services remain available to you for the full billing period and there are no partial credits or refunds of monthly charges already billedFor more details, please visit: [redacted] .” The customer was correctly advised of our policy and [redacted] considers this matter closed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Altice's accusation that I was advised that my request the prior month to disconnect from their services required further follow up is patently false I explicitly asked the phone representative if further action was needed and was advised that I only needed to return the equipment, which I completed Having seen the many complaints regarding business on shady business practices, I made sure my request to disconnect was confirmed before hanging up I was never told to call back.The representative that called me regarding this complaint said that the phone conversations would be reviewed and obviously they were not Altice's agent that I spoke to in June appears to have either made an error in processing my request or in advising me that it was complete I did not make an error and I informed business of its error immediately upon receipt of the improper bill and within twelve (12) hours of the approximately hour period that I was improperly billed forThe second time I called business, on **-AUG, was to alert business of its error, not to request disconnection, as I already disconnected the month prior and returned all equipment 1-weeks before the bill was received.he bill I received is not for a service package materially different than the one I paid for when a customer I never agreed to a different package from Altice, so I do not understand how business believes I should just pay what they send by error.Please send transcript of my call to disconnect showing that Altice's representative instructed me that my request to disconnect was not being honored at that time and any communication where I assented to a change in services other than total disconnection to validate this bill [redacted] ***
Multiple attempts to reach the customer in receipt of this complaint were attempted and unsuccessful, including leaving two voicemails and sending an e-mail to the customer's e-mail addressWe remain ready and willing to assist the customer and answer any questions they have, should they contact usUpon review, the customer was provided a promotion as discussed, however, the promotional rate affects the core services (phone, Internet and TV)Equipment charges and other services and rates are subject to change
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: we just got another bill and its still higher than what was quoted this is really turning into a jokethe Revdex.com is nothing more than a façade for these big companies and i'm sure you guys get a nice check from them every year In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
The customer's appointment was completed on The customer has been provided a credit of $on 1217, and contacted on 1/*/to confirm that service is up and runningWe are taking internal actions to address the customer's complaints regarding the appointments, and are continually working to improve our service and appointment process
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because I spoke with Dory at Altice and she has not resolved my complaintWhile she was not rude she refused to acknowledge her employees never disclosed that I would be charged an entire month of service even though I would not be using itI feel this is a deceptive practice on their part and am told I will have to pay the entire billI am sure if I don't pay they will destroy my creditThis is a terrible thing to do to some one on social securityThey say they dont ever charge a cancellation fee but this is their way of charging it without disclosing itI would not have taken another company on if I was told this from the beginning as I cannot afford to pay two bills for the same monthThey are not a reputable company and they are deceptiveI was told when speaking to their employee that they do this to give the customers a chance to come back to them within the monthNOT ACCEPTABLE! Thank you for trying to help me [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is very unsatisfactoryThe company was not willing to work with meThey didn't even discount what I told them was a technical errorI did not order any subscriptions and upgrade my serviceI was on a year promotional contract; why would I upgrade and change my promotionThis company has terrible customer service and I would advise people to be careful doing business with themThere are several other companies like Dish Network, Direct TV, Frontier that are better options Sincerely, [redacted]
An update to [redacted] current disconnect policy was included with all of our subscribers September invoiceAs per the ‘Option Updates’ section of the customer’s September invoice: “Effective October **, 2016, service cancellations become effective on the last day of the then-current billing period [redacted] services remain available to you for the full billing period and there are no partial credits or refunds of monthly charges already billedFor more details, please visit: [redacted] .” The customer was correctly advised of our policy and [redacted] considers this matter closed