Jeeves Florida Rentals Reviews (31)
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Jeeves Florida Rentals Rating
Address: 7978 Lake Wilson Rd, Davenport, Florida, United States, 33896-9616
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We got to the house with a lot of food, for 20 people for 4 days.
The fridge was not working. We made a report 3 consecutive days and they didn’t fix it. All our food was thrown away.
The alarm of the house didn’t work so it was actividades for 40 minutes at 2 a.m and we had to wait for them to get there to turn it off.
There were insects in all of the rooms.
But the worst part is they don’t have any customer attention, they don’t bother in making your stay a pleasant one.
The only thing they want to do is to charge you, and not only the rental but extra for anything they don’t find ok.
I would never recommend staying with them.
WE WEREN’T HAPPY AT ALL
DON’T RENT ANYHTING WITH THEM
Many of the reviews about Jeeves speak of renters being charged for bleach stains! Jeeves is notorious for charging damages after checkout. Another company is notorious for canceling after you book and the 3rd reunion rental agency is all over the place with bad reviews. Go look for yourself! Do NOT book with any of the scamming rental agencies for Reunion Resorts. It's a shame how they are accusing renters for damages all the time. I understand there may be damages that are caused by renters, but when it's bleach or some caustic liquid that your careless cleaners carry around these homes and then to turn around and accuse the renter of these damages, shame on you! We are NOT taking responsibility for your carelessness. We have responded to their email and have had no response. We will never return to Reunion Resorts. Please do your research and protect yourself against these corrupt rental agencies! There are 3 that "manage" Reunion Rental Homes.
The heated pool is NOT WORKING!
My issue: It looks obvious that nothing is going to change with the COVID concerns this year, which brings me to an obligation of asking to reschedule our stay from 11/2/2020 - 11/9/2020 to a later date. We are willing to reschedule, keep our deposit. I am told can't do that and no deposit back, even during a pandemic. I am told that this is not allowed and that even with a pandemic currently happening they can't reschedule or give back my deposit. As mentioned in a review from 4/21/2020 by Lauren M, this company lacks morals and the Harley family should be ashamed. We are under a pandemic and there's no sympathy whatsoever from Jeeve's Florida Rentals. I would assume it is due to the hundreds of reservations that have been canceled. I'm sure it's a way to help the massive blow they're losing in revenue... BRAVO. The sad thing is that some will force themselves to travel and be at risk because they won't allow a date change or refund of the deposit. I could understand if I were canceling just because, but this is a PANDEMIC...
Other reputable companies would be willing to keep a customer and reschedule. My airlines were able to accommodate no problem.
Kyle B. Go to my facebook page called Jeeves Florida Rentals No Refund Covid. It's time to band together for a Class Action Lawsuit. Shirley
Vacation home booked 8/22 to 8/29/2020. I was informed on 7/28/20 the home is not available because it was double booked.
I originally booked vacation home *** with Jeeves over a year in advance on 3/3/2019 for the dates of 3/21/20 to 3/28/20 for $3550.67. Depending on who I was emailing at Jeeves, I received very different answers regarding what accommodations could be made for COVID. After many email exchanges, I was able to get a credit for 70% of what we originally paid to rebook new dates. I rebooked the dates of 8/22/20-8/29/20 in the same home (***).
The signed contract states: Cancellation by Jeeves Holiday Homes (the company): In the event of the rental property being no longer available through unforeseen damage, or circumstances beyond the company's control, we will seek to offer alternative accommodation. Failing that a full refund of all monies paid to the company will be made but that will constitute the limit of the company's liability.
As I was notified yesterday, vacation home *** was double booked for the dates 8/22/20-8/29/20. This is not an "unforeseen damage or circumstances beyond the company's control." The contract also states, "failing that a full refund of all monies paid to the company will be made..."
In July of 2020, I inquired about changing to a new home that would be less expensive than ***. This is because I thought our credit was 70% and our travel party had changed from 9 people to 4 people. I was under the impression that we still owed on the home with a 70% travel credit. I had been told in a previous email, "The transferred amount was $2858.02, the remaining balance will be $1452.32 - this does not include pool heat or the 2 burner grill rental."
My email on 7/10/20, "We had *** booked for March 21 and were told we could get a 70% credit (booking ID 17476214). I rebooked for Aug 23, 2020 but 5 member of our party are over 65 years old and still not comfortable traveling. What are the options? I saw you are offering a 100% travel credit on your Revdex.com responses. Would we be eligible for this? We do still have a party of 4 who can potentially visit Aug 22-29, 2020. I'm trying to figure of what to do."
Responses from Jeeves on 7/10/20:
"When travel credit was given you had the option to choose the new dates once chosen it cannot be rescheduled."
"I completely understand. This is not an easy time for anyone. If you have dates in mind, we can reschedule your dates."
My email response on 7/17/20 "I have received a couple different answers on this already. The first answer was recalled and the second answer said we could use credit to change the reservation. If keeping the reservation as is, how much more do we owe for the Aug 22-Aug 29 travel dates for reservation #17476214 with pool heat? We had already paid $3550. I am aware that you are offering a 100% travel credit for what people have paid already. If the amount owed still is prohibitive, I am hoping to change the house rental to WH009 (with pool heat) for the same dates because it is a less expensive house and we only have 4 members of our party that are able to travel and split the cost."
Response from Jeeves, "Nothing else is owed on the booking, it is now paid in full, however, I do not see that pool heat was added. Unfortunately we are unable to move you to another home as you are reserved and paid in full for ***. The travel credit used can only be used for the same home you were originally reserved in."
My response back, "Okay, thanks. How much is pool heat?"
Jeeves, "It would be $40 per day + taxes which equals out to $317.80 for the 7 nights."
My response, "Thanks I would like to add that please. How can I pay?"
Jeeves response, "I will send you a credit card form so you can complete the payment. Will the name on the card be ***...?"
I thought everything was settled (I had not yet paid for pool heat but I thought I had time).
Yesterday, I received an email from Jeeves stating *** is not available because of a double booking situation.
Please see resolution comments for emails 7/28-7/29/20
The email exchanges from Jeeves since yesterday were as follows: Jeeves on 7/28/20, "I regret to inform you that *** is not available for your requested dates of 8/22-8/29. Before I send you some other home options, *** is a pet friendly home; are you going to be traveling with a pet?" Me: "I hope that's not true as I booked it in March. How is it not available?" Jeeves: "Unfortunately the home is not available. It looks like a double booking happened. I can certainly send you some other home options we have. Would you want to move into WH009 as you previously requested?" I need to note here that I only requested WH009 because it was a less expensive home and I thought we still owed $1452.32 on the original home, ***. I found out on my own (through the Revdex.com website) that Jeeves is offering 100% credit to customers affected by COVID. I never would have requested to change to a less expensive home if it was certain I could get 100% credit. Furthermore, that request to move to WH009 was denied by Jeeves and I was told I could only stay at the *** home. My response in the reply email, "I would like my money refunded please." Jeeves, "I see that on your request in July you requested the option to move your dates as you were travelling with elderly parents, we are happy to allow you to do so just let us know your new dates as soon as possible. We offered and you accepted a travel credit which we are happy to honor but we will not be issuing a refund." My response: "Okay then, I guess I will take care of this with an attorney and the Revdex.com." *Please note that I have not contacted an attorney regarding this issue.*** Because of the inconsistencies with this company, I have very little trust in them. I don't want to rebook anything. I get conflicting answers to questions when I email them. Jeeves informed me less than 30 days before my trip that my vacation home is double booked. It appears to me that they are completely unorganized as a business. How can I be assured that this won't happen again? Also, the solution they are offering is a less expensive home than the original one I booked? Regardless of all the back and forth, the contract says it all. The contract states my money will be refunded if the circumstances of the unavailable home are not beyond the company's control. Double booking a reservation is certainly within the company's control. Please see the attached contract. Thank you for taking the time to read this very long exchange.
Good afternoon Ms.,
We would like to apologize for the inconvenience that you and your family experienced. After speaking with you directly we are happy to hear that you have accepted our offer to resolve the situation. Once again we would like to apologize, and we hope to see you give Jeeves another chance to host you and your family in the future.
We need to cancel our *** trip for Oct. 2020 due to COVID for senior high risk. Jeeves won't give back our $500 deposit.
I put deposit down for the vacation home since last year. I was taking my grandkids to *** in October of 2020. Since I am a senior at 68 years old. I am high risk for the COVID and need to cancel which I tried canceling first back in April when the country shut down. Jeeves said I can cancel but will not get my $500 deposit back. It's not my fault that the government is telling me to not go out because I'm high risk. I've given Jeeves more than enough notice to receive a full refund. Every other company in this country is being forgiving due to this COVID issue going on. I could understand if it was something like plans had changed but my government is literally telling me and my doctor is telling me that I'm high risk and should not be going to crowded public places. I can't enjoy the water park with my grandkids at Jeeves (if it's even open) I'm not taking the chance of other people's germs in the rental property either. At least the airlines letting us keep our tickets for two years to use. Jeeves told us no when I said can I just push it out further and they said no I'd have to cancel, loose my deposit and then re-book at the new date later. So that's two deposits I'd have to pay. That's a crooked company policy if you want to know my opinion about it.
I want either my $500 deposit back in full or allow me to push my date back to a time where things have calmed down in the country with the COVID issue and my doctor gives me the go a head.
Good afternoon Ms.,
Thank you for reaching out to us regarding your reservation for this October. We understand that due to Covid-19 you may have questions regarding your booking and we are working with our guests to provide them with the best possible options. At the time of booking, you signed our contract that states there are no refunds or moving of dates. To allow our guests to feel comfortable traveling, we are providing travel credits which allows you to move 100% of your funds to a future travel date. This is common practice among the travel industry. Unfortunately this travel credit has been rejected by your party. This offer of a 100% travel credit is still available to you and your party which is valid 12 months from your original travel date, for the same home or one comparable in size. Also, at this time we are unaware of *** having any intentions of closing during your scheduled visit.
Ms., we still wish to welcome you and your family to central Florida and experience a wonderful family vacation.
(The consumer indicated he/she DID NOT accept the response from the business.)
We were told absolutely not by two different people that we would not get a credit and would have to pay a second deposit for a new date. That is a straight lie that Jeeves said that they offered that to us. We no longer wish to use Jeeves even in the future because of all the misinformation they have been giving us. After reading the reviews from Revdex.com and other review sites it's easy to see the lying and misinformation that the company is giving out. Encore resort which is the property where our house is even said that they are offering two year extensions with full credit and if you want to cancel they are giving full refunds back even though their contract says the same thing but they understand that this is something that we can't control in the world that's happening. We want our $500 deductible back not a credit to use there at a later time but the actual cash. Thank you.
Good morning Ms.,
We are sorry to hear that two people could have told you a travel credit wouldn't be honored. We will absolutely honor the travel credit that was previously offered previously, this if for 12 months from your original travel date with 100% of your funds. We hope that you choose to accept our offer and we look forward to seeing you stay with Jeeves!
(The consumer indicated he/she DID NOT accept the response from the business.)
I think it's rude that you are not honoring my doctors orders due to me being a senior as well as the few ashtmatics that now can't go because of doctors orders. We can only move our plane tickets till the end of this year since we had to cancel *** due to covid issue. It may say whatever in the contract but human decency should be practiced here.
Brinda A. Please go to my facebook page called Jeeves Florida Rentals No Refund Covid. We need to gather all those wronged by this poor business decision of theirs. I'm in $9,000.00+. It is time to file a class action lawsuit. Please Brinda A contract me. Thanks Shirley
I'm asking for a refund of $255 but they have refused to refund.
I was a guest of Reunion Resorts in Orlando Fl from 3/8/20-3/15/20 under ***. I personally paid to have heat in the pool ($255 on my debit card) but it never worked. While there I made several calls requesting repair but it was never repaired during our stay. I have requested a refund which they have denied. I've attempted to dispute it with my bank and I just received notification from PNC that it was denied. I've called Jeeves back twice (6/14/20-6/17/20) and was told Emma the resolutions manager would call me back but I have not received a call as of yet. Since we never received the service paid for, I am due a refund.
I want a full refund of $255.36
Good afternoon Ms.,
We have processed a refund to the card charged for pool heat, we are sorry for the inconvenience you may have experienced. Thank you for your patience in issuing this refund, we hope that this is accepted as your desired outcome.
(The consumer indicated he/she DID NOT accept the response from the business.)
They advised that they have no record of our calls regarding the heat not working (we made at least 5 calls and 2 technicians came to look at it) but I would receive a full refund within 7-10 business days which I have yet to receive (tomorrow 7/3 will be the 10th day).
Document Attached***
We have completed the refund process and the attached document shows a full refund applied to the card associated with the reservation on 04/28/2020. You have received your refund as requested. Once again we would like to apologize for the inconvenience you experienced during your stay. At Jeeves we are committed to going above and beyond to ensure that all of our guests experience a memorable vacation.
(The consumer indicated he/she DID NOT accept the response from the business.)
Although I see a reversal on the attached document, it is still showing deducted from my account.
We reserved and paid for a house for vacation. Jeeves cancelled our reservation and kept our money.
We reserved a home in Orlando for our vacation. Jeeves cancelled our stay and to date has kept our money after over two months. We have reached out to them more than a dozen times and no one will call us back to discuss. This involves over $6k in money that we paid to them. The completed contract that we have has no line item for this company to cancel and keep your money no matter the circumstance.
I want a full and complete refund
Good morning Mr.,
We have worked diligently with all of our guests who were affected by COVID-19. Mrs. was offered a 100% Travel Credit, however she proceeded to dispute the charged with her credit card. As these charges have been reversed from our account and until the dispute has been settled, we are currently unable to offer her any options at this time.
We did speak with Mrs. on 6/4/20 and advised her that we are happy to work with her and offer alternatives once the dispute process has ended. Mrs. was made aware of the above and that we would reach out to her on Wednesday 6/10/20 with update.
David W, please go to my facebook page called Jeeves Florida Rentals No Refund Covid. Please join me in a class action lawsuit.
Rental at*** for April 27 and prepaid all in advance. Can't use due to Covid-19 but no credit extended contrary to policy.
In January 2020, we rented a house at *** which Jeeves Florida Rentals manages. The rental period was from April 27 to May 2 and we paid over $3,000 for the rental, all in advance. We can't use due to Covid-19 and Governor *** Executive Order 20-87 that requires vacation rental properties to temporarily suspend rental operations for the duration of the order. On April 10, 2020 Governor *** signed Executive order 20-103 which extended the duration of the original order through April 30, 2020. Jeeves Florida Rentals have said their policy is to allow guests to transfer 100% of their funds to a future date within 12 months of initial travel date, which would be acceptable to us. We are very upset with the way this has been handled. We have had to cancel flights, cars, etc related to this trip and every other party has worked with us. We believe we are being reasonable to request a rescheduling of this rental and can't understand why this isn't being resolved consistent with Jeeves policy.
We only seek credit for rescheduling consistent with their stated policy.
Good afternoon Mr.,
Thank you for reaching out regarding your original booking from April 27 - May 2. Our records show that your reservation was made through *** and canceled on 3/15/20 prior to Executive Order 20-87 which was issued on March 27, 2020 by Governor ***. As your booking was made directly through ***, you would be subject to their terms and conditions, including the extenuating circumstances through *** and not Jeeves' policy. We do note that on 3/15/20, as the executive order was not yet in place, the normal cancellation policy under *** remained in place. The booking was cancelled through *** and a partial refund was given.
We appreciate you taking the time to discuss your original booking and would be happy to host you in the future. We would like to extend a 20% discount off your next booking when you book through Jeeves.
(The consumer indicated he/she DID NOT accept the response from the business.)
I have a problem with Jeeves keeping over $3,000 for a rental that I could not utilize due to the virus pandemic. While I did cancel the reservation in mid-March, it was entirely due to the virus pandemic and my wife and I being in the high risk category. So we canceled when it became apparent that it was not safe to travel to Florida. The governor subsequently issued an order preventing the renting of the property thereby validating our decision and ensuring that Jeeves was not entitled to rental fees for this period. In fact, Jeeves has adopted policies to refund or reschedule reservations as an option to refunds. I have indicated multiple times that rescheduling would be acceptable to me as I know refunds are challenging. We are in uncertain times and I have tried to act responsibly and justly but find both lacking from Jeeves response to my situation. I am simply asking that they apply their policy for the virus pandemic cancellations to my rental.
Good afternoon Mr.,
We would still like you and your family to enjoy a spectacular vacation here in Central Florida, and would like to extend to you a 50% travel credit which is valid for 12 months from your original travel date.
As your booking was made and canceled directly through a third party travel site, ***, we would be unable to offer a full credit at this time due to *** keeping a portion of your funds
(The consumer indicated he/she DID NOT accept the response from the business.)
Thank you for your offer, however we were told that we would receive a full credit for future use. See copy of image inserted (if I can get this to work - well I can't copy Jeeves response so I will quote)
"Jeeves Florida Rentals Good evening, our policy allows guests to transfer 100% of their funds to future date within 12 months of your initial travel date. We are here to assist you, you can contact our office directly at (407) 704-8986 or [email protected]"
We would like to transfer 100% of our payment to a future date. In addition, I would extend our stay for at least 2 additional days which of course I would pay for.
Thank you for your consideration and I hope we can reach a satisfactory resolution.
Good Afternoon Mr.,
We are sorry that you feel the 50% travel credit is unsatisfactory, however this largest travel credit we are able to offer.
As your booking was made and paid directly through ***; a third-party site, this limits the amount of funds we receive and allow you to move to a future stay. We would still like to extend to you a 50% travel credit which is more than we received from *** for your initial reservation.
At this time, we are only able to offer 100% travel credits to those guests who booked directly through Jeeves Florida Rentals and not a third-party travel site such as *** or HomeAway. As the transaction took place on ***'s site, we can only offer a travel credit for the amount of funds we received from them, unfortunately we cannot offer a travel credit for funds we did not receive.
Mr., we still hope to welcome you and your family to Central Florida and experience a fantastic stay and vacation.
Larry H please go to my facebook page called Jeeves Florida Rentals No Refund Covid. Please join me in a Class Action Lawsuit.
I was insulted by the 25% rebate (presumably VBRO's fees) offered by their employee Alix during this pandemic. ***, it's not hard to do the right thing. This company lacks morals.
Good afternoon Lauren M.
We are sorry to hear that you feel disappointed and we understand that this is a difficult and unprecedented time we are in. We are continuing to work with our guests as much as possible, this included making exceptions for those guests whose travel dates were affected for their convenience and flexibility.
We are providing guests with affected travel dates to receive a 100% travel credit for the next 12 months, with the remaining balance due 45 days prior to arrival. This policy is consistent across the travel industry. We are here and available to help by call us at (407) 704-8986 or [email protected]
It's NOT consistent across the travel industry. The people we were traveling with got a 100% refund through Airbnb. Also, the booking was paid in FULL, so a remaining balance is not applicable. In addition, VRBO highly encouraged all property manager managers to fully refund customers requesting one. All of these factors revert me to my original review: this company lacks morals and is opportunistic of the pandemic.
I want a full refund. My friends we were traveling with received a full refund and they signed the same contract we did with this company.
My family and I were supposed to travel there 3/24/20 to 3/30/20 but due to Covid-19 we were unable to do so due to shelter in place and health risks. After many calls with Reina and the company they offered a 100 percent travel credit. I am not happy with this because 1. My friends we were traveling with received a 100 percent refund 2. They are holding onto our money for a year 3. We have no idea when we will ever be able to travel. It has not been easy communicating with this company. In a time of crisis you would think a travel company would give the customers their money back. This was an unseen pandemic that would have never have been an issue when signing a contract agreement. Customers should be able to get their money back. Especially, when some clients are. Why are some customers getting their money back and others are not. POOR PRACTICE.
I want a hundred percent refund.
Good afternoon Ms.,
We have been carefully monitoring the events surrounding COVID-19 and following the guidance of the CDC and government organizations regarding travel and lodging. In light of this unprecedented situation we chose to implement a plan to provide travel credits and greater flexibility on when these could be used to our guests who were affected by COVID19.
It is important to note that prior to finalizing your reservation with Jeeves you signed a rental agreement, which is a binding contract and clearly outlines our cancellation policy below, under these terms you are not entitled to a refund of the funds paid for this reservation as the property you reserved and blocked off was available for your use during your travel dates of 3/24-3/30/2020.
With that said we do understand the need for you to choose to change your travel plans and as such offered you a 100% travel credit to use towards a future stay. This option is one that has been implemented across the travel industry and allows you to rebook with no penalty. Due to matters of confidentiality, we cannot openly discuss the details of another guest's reservation as it does not pertain to your specific reservation.
We do hope to welcome you and your family in the future and will assure you of full service to make yours an outstanding vacation.
(The consumer indicated he/she DID NOT accept the response from the business.)
Reina keeps saying that our rental was available for our travel dates of 3/24/20 to 3/30/2020. Illinois was on lock down, so no we were not allowed by our state government to leave our house due to covid-19. This company has been very hard to work with. They keep saying that we will get 100 percent of our money for future travel and we have to do that because that is what they are offering. We also used a 20percent coupon that I expect will be honored when we book our next travel. Our good friends got 100percent of their money back and they were traveling the same week as us and they signed the same contract. It makes no sense. This was a place in Florida that we loved going to and unfortunately Jeeves has tainted this for our family. They have not made it easy for us during a global pandemic. I would tell friends, strangers, and families to not book with this company. They are very frustrating to work with. They should have offered us 100 percent of our money back due to this unprecedented time.
Good afternoon Ms.,
We are sorry that you feel the 100% travel credit is unsatisfactory, we are working with our guests to provide them with options for their booking. We are extending to you a 100% travel credit to be used within 12 months of your original arrival date.
The contract that you signed at the time off booking states that refunds or moving of date credits would not be offered. However, due to the current limitations of travel due to COVID-19 we are making exceptions for their existing contracts and allowing our guests the option to move 100% of the funds to a future travel date.
We still hope to welcome you and your family to central Florida and enjoy you stay with us!
Jeeves does not want to refund me for a house I reserved for june 18th -23rd 2020 the reason for me wanting a refund is because of the coronavirus
Jeeves does not want to refund me for a house I reserved for june 18th -23rd 2020 the reason for me wanting a refund is because of the coronavirus pandemic I live in New York city where things are really bad for us. They also want me to pay my remaining balance when I explained to them that due to the lock down nyc has I am not able to work. They told me if I dont pay the remaining balance I will lose my deposit of 1,557.75 this isn't right and not fair.
I am looking for a full refund because I will not be able to go due to me not working. Because of this coronavirus pandemic.
Good afternoon,
As we closely monitor the situation and updates from the CDC and government organizations, we updated our original cancellation policy that you agreed upon at the time of reservation. At the time of your booking, the policy stipulated no refund or change of dates on existing reservation once the initial deposit has been paid. The agreement also explains that if final balance is not paid, the initial balance is forfeited, and the reservation cancelled.
Considering the current circumstances, we've given incoming guests with reservations until June 7th of this year the option to receive 100% travel credit for the rental rate. The travel credit is valid for any reservation made in 12 months after the travel date, giving guests the flexibility to manage travel dates as needed. The remaining final balance being due 45 days prior to the new arrival date This policy is consistent across the travel industry, as companies have adjusted policies for travelers who reside in a country under a travel ban or experiencing other circumstances such as quarantine.
If you did not receive this offer as described, please let us know and we will be happy to give it to you. With the new policy, you will not be required to pay your final balance until 45 days prior to your new arrival date and forgoing the booking being cancelled and deposit forfeited. We want to work with all of our guests and understand these times are extremely difficult.
Regards,
Sharon H
Company will not provide full refund for rental house in Orlando, Fl during the coronavirus national crisis
My family booked a home from HomeAway.com, owned by Jeeves Management, for 3/12/20 through 3/22/20. I have been treated awfully by this company while seeking a refund. This is the final complaint sent today which provides more information. I also have other emails in which they encouraged me to still come because there was not a Florida travel ban, which is sickening during this time. We paid for this with our Citibank MasterCard and are now disputing the charges.
Good Afternoon,
As per my discussion this morning with whomever answered the emergency phone, as the numbers listed on our reservation paperwork do not work or are unanswered, we are unable to travel to Florida and wish to cancel our reservation - booking ID.
My children have compromised immune systems and cannot travel while the coronavirus is an issue. We are also trying to observe the quarantine recommended to ensure that we do not infect those more vulnerable, as has been requested by medical professionals and our President. This has been declared a National Emergency.
*** all immediately supported requests for refunds. HomeAway, the company we booked this reservation through, has stated via email and via phone that they are encouraging their homeowners to offer complete refunds, even if this breaks signed rental agreements.
I have asked several times through email, for a phone call to discuss this urgent matter and have not been called. I have called several times and left messages since Thursday 3/12, and not been answered or called back. A HomeAway representative called Jeeves Management's emergency phone contact today however, and was answered twice. The Jeeves representative refused to handle my issue through the HomeAway rep or allow them to be on the line with me and insisted I needed to call myself. I had to call the number provided to my by HomeAway three times and leave a message to receive an answer immediately after. I was then told I would not be issued a refund, but could at some point email back within 2020 and receive a credit for another trip. I asked to have this in writing and was rudely told no, that I needed to email them when I had my dates and would receive a response. Given the lack of responses thus far, I said that I was uncomfortable with them holding my $2,000.00 for the year, hoping they would respond and grant us another reservation. I was spoken to rudely and hung up on. This is the most disappointing customer service I have ever received, and certainly not what I would expect during this difficult and scary time.
I am submitting this email and complaint to HomeAway, Reunion Resorts, *** local news stations and every other review site that lists for this rental company - Jeeves Management. My hope is that Jeeves Management is no longer chosen over other rental companies, who would treat their customers more respectfully and with kindness during trying times. It is in times of crisis that the true colors of individuals and businesses are shown.
Thank you
A complete refund
Good Afternoon Ms ***,
I was forwarded your email by Reunion Resort which I have to say greatly concerned me as a co owner of *** Florida Rentals. We have been dealing with this unique situation for several days and have been sympathetic to the individual circumstances our clients are facing especially as numerous clients made their reservations many months ago when there was no threat or media coverage of this virus. Travel Insurances are not paying out on this situation as it doesn't fall under their claim terms as is the same with our cancellation policy but we have still listened to each individual case and tried to reach a fair compromise despite the fact that we have a binding contractual agreement with our homeowners.
I can see from the notes in your reservation that our staff did in fact communicate with you twice on 3/13 and again on 3/14 prior to your call yesterday when I was actually in the reservations office helping them deal with the high volume of calls and emails when you spoke with Reina. Following your phone call Reina actually sent you the email below which clearly states you may choose alternative travel dates once you are comfortable your family can travel which is not quite the scenario you describe below. I am sorry you feel the need to slander our name but thankfully we have many clients who are more than appreciative of the actions we have taken.
We do hope to welcome you in the future and will assure you of full service to make yours an outstanding vacation.
Regards,
Sharon H
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this response as it is untruthful. First, my call was never returned after it was asked for in several emails and voicemails. Second, I was told initially that no refund would be offered and encouraged to still come because there was no travel ban specifically to Florida, which I find to be very unethical during this crisis. Third, Homeaway encouraged their property managers to offer full refunds regardless of cancellation policies and it is disheartening *** would not during this critical time. Fourth, I asked Reina to put in writing to me that I would be guaranteed credit and she refused, saying I could email her dates when ready to travel again, which could be months of them holding my money without something contractual in writing. Months to trust a company that does not answer or return phone calls. Fifth, she would not take my call after insisting to Homeaway that she would immediately after I waited 3 hours on hold. it took 3 tries. Sixth, there was no understanding or trying to reach an agreement - it was "this is all we're offering," which was virtually nothing on a $2 thousand dollar bill. Seventh, she hung up on me within minutes, which no company should do right now to scared consumers. And lastly, there are several consumers like myself who are posting these same complaints about *** on *** and through Revdex.com. This is a horrible company that does not treat its customers with respect, kindness or sympathy.
Firstly, we would like to truly apologize for our communication with you as our guest. We are receiving an exceptional amount of incoming calls and emails, which is why you may have experienced a delay in returning your communication. As we acknowledge there is no excuse to the poor communication, we have been overwhelmed with calls and emails while handling guests with needs such as yours.
As we closely monitor the situation and updates from the CDC and government organizations, we updated our original cancellation policy that you agreed upon at the time of reservation. At the time of your booking, the policy stipulated no refund or change of dates on existing reservation once the balance has been paid.
Considering the current circumstances, we've given incoming guests the option to receive a partial refund or 100% travel credit for the rental rate. The travel credit is valid for any reservation made in 2020 giving you the flexibility to manage your travel dates as needed. This policy is consistent across the travel industry, as companies have adjusted policies for travelers who reside in a country under a travel ban or experiencing other circumstances such as quarantine.
If you did not receive this option when communicating with us, we apologize again, we will gladly extend to you a partial refund or 100% travel credit for any dates of your choosing until the end of the year. No change or cancellation fees.
(The consumer indicated he/she DID NOT accept the response from the business.)
A full refund is desirable. No one knows when travel will be allowed again and there has been no reason for me to believe that leaving my money in the hands of jeeves for moths on end could be trusted. I find their business practices to be unethical, as do several other consumers.
Jennifer G please go to my facebook page called Jeeves Florida Rental No Refund Covid. Please join me in a class action lawsuit.
Disgusting company who only offer 25% rebate because of corona virus pandemic. Terrible how they are treating people.
Good afternoon Dave D.
We are sorry to hear that you feel disappointed and we understand this is a difficult time for everyone. As we continue to monitor updates from the CDC and government organizations we have updated our original cancelation policy, which was agreed upon at the time of reservation. As we work continue to work with our guests, we are providing those with travel dates through June 7, 2020 the option to receive 100% travel credit for the next 12 months and the remaining balance due 45 days prior to arrival. This policy is consistent across the travel industry. If you did not receive this option please reach out to us at (407) 704-8986 or [email protected].
Dave D.,come to my Facebook page "Jeeves Florida Rentals No Refund Covid No Refund" Join us we have a legal team of 3 attorneys! Or come to my page "Shirley Darlene Clure Benz" . There are many of us getting together. They kept just under $8000.00 of my money.
I was a temporary resident at property 1670 Lima Avenue from Thursday, July 25th through Monday, July 29th.
-On the evening of July 25th we pulled the rented grill inside the screened porch and inspected it for usability. After some inspection we realized that the propane tank was empty because the grill would not turn on. After several attempted and failed calls, due to weak wifi connection, to the Jeeves office we decided to try again another day. We did not plan to use the grill until the following Sunday.
-I was finally able to reach Teresa on the evening of July 27th and explained to her my lack of phone service. Teresa assured me that they would send someone from the maintenance department to the home and that they would call me before they arrived. Teresa also confirmed that wifi service is difficult on the property. However, no one came to the home and I did not receive a phone call. The home was fully occupied for the remainder of the night and no one entered the property for inspection of the grill.
-I called the Jeeves office again on the morning of July 28th and spoke with Sonia (by standing completely still outside on the back patio). I expressed my dismay with the lack of service and wanted to inquire about receiving a refund regarding the grill due to our departure the next morning. Sonia said that she would ask about the refund and call me back. I never received a call back.
-When we departed the property and I was able to resume outgoing calls, I placed another call to the Jeeves office and spoke with Emily(or Amy) recapping the previous calls and my concerns. This representative stated that since we had checked out of the home the rental company would pick up and inspect the grill for usage and I would be notified of the determination of that inspection. I didn't receive a follow up call that day either.
-On July 30th I was told that I would need to speak with Emma, the front desk supervisor/resolution specialist, who was out of the office. Danny informed me that Emma would be the only person proficient to handle my complaint. I did not hear from Emma or anyone else regarding my concerns or a refund. Danny also suggest that an email be sent to Emma. An email was sent to the resolutions department from my mother since her name was listed .
I have attached my calling history for your review.
On Wednesday, August 14th I was informed by Ben that a refund would not be granted because I didn't place a call to the Jeeves office until July 27th with my complaint. I was also told, by Ben, that someone came to the home on July 27th and inspected the grill (that was on the inside of a lock porch door) and determined that the grill was in working condition. No one spoke to any of the residents with these findings. My attempts at contacting the Jeeves office were sufficient and timely amidst my vacation festivities and despite lack of phone service. I am asking for a refund of $96.00 for the rental of the grill because it was not sufficiently equip for rental, it was not inspected, and it was not used.
On the 25th we did receive a call from you, however you discussed with us at 4:32 pm "that the blinds by the pool, they are broken and they cannot be opened". This was reported to our maintenance team to address the following morning. You did not mention the grill during that phone call.
On the 27th we received a call from you at 8:49p.m. and that is when you spoke with Teresa. You stated to Teresa that the propane tank was empty when you arrived, however no call was made prior. As previously stated above, you were able to reach us on the 25th, to speak to us about the blinds, but did not mention the grill not working or the propane tank being empty.
On the 28th at 9:32a.m. you called and spoke with Sonia who advised you she would pass on the request for compensation to myself.
On July 30th you and I spoke and I advised you that we did not receive a call prior to the 27th, to which you agreed. I stated at that point I would need to receive a report from the third party grill company that we work with, and have them look at the grill, as you stated it was not used, and that the propane tank was empty.
The grill company advised that nothing was wrong with the grill, nor the propane tank and that they would not be covering the cost.
As we were not informed of the propane being empty until the 27th, we are unable to compensate for the grill. You were able to reach us on the 25th, however no mention of the propane was brought up. You state below that you were unable to reach us on the 25th however our records indicate our front Desk agent Daniela took your phone call at 4:32p.m.
Ms. J, we are available at all hours to assist our guests with any issues they may have, However the grill was delivered to your home for use when you checked in on the 25th and we did not receive a call regarding the propane tank until the 27th. Our company is not licensed to handle propane and the grill rental is a third party amenity. We are not liable for propane or the grill, however if issues arise with the grill we are more than happy to contact the grill company. The grill company was contacted and they reviewed their services and product and found no faulty parts or issues regarding the grill.
In my previous email I did explain this and had stated that the grill company would not be compensating for the amount of $96.48.
Ms. J, again I would like to thank you for taking the time to email us to further detail the situation, and to allow us the opportunity to document everything.
Have a wonderful day.
Rented a home w/no hot water in 3 of the 5 showers including a broken master shower.
We rented a "luxury" home from 2/10-15/2019. Upon arrival, we found 3 of the showers had no hot water, inlcuding a broken master shower. We informed the management company the very next morning and were told that the problem would be fixed. When we returned home that night, again, the problem remained. They stated a plumber had allegedly come out and said the problem was fixed. Of course, it was not. This same pattern continued for the next four days, the duration of our stay. I believe it was Wednesday night, an actual service man was sent at 11:30pm at night. He and I checked all three showers until 12:15am to find that he could not get them working. So this was the way it was left until we actually departed the house on 2/15. Due to this breach of contract of delivering a functional house, we simply demanded a partial refund of 25%. They refused, and replied an email with incorrect information and outright lies about the situation. Such poor customer service and injustice should not be allowed!
25% of the total bill reimbursement.
Good Morning,
I have reviewed the email threads with the guest and our reservation specialist along with the response from the owner of the company. The guest did stay in the home from 02/10-15/2019. The first email correspondence between the guest and our reservation specialist after the check in date (02/10/2019); was on 02/11/2019 where the guest said the home looked great and inquired about pool heat. On 02/12/2019 at 2pm was the first call to our office about no hot water and at 4pm the guest emailed our reservation specialist stating they had not gotten call back as of yet. Our maintenance tech did visit the home and indicated the hot water takes about 5 minutes after running the water. The master bathroom was not working however and the plumber was called for the following day. The plumber also confirmed all faucets run hot water after 5 minutes of running except the master bathroom which needed a part to be replaced. The owner of our company went to the home herself to check all the faucets and the hot water works after 5 minutes. The owner of our company did reply to the guest and apologized for the issue with the master shower but explained it could not be immediately repaired because it was needing a part. The owner of our company offered 10% discount and free pool heat for the guests next stay.
(The consumer indicated he/she DID NOT accept the response from the business.)
First of all, your responses make no sense. Since when does anyone let anyone run their water for 5 minutes before waiting for the water to get hot. Secondly, your information must be incorrect as each night I personally checked each shower and found that they weren't working after running each shower for more than 5 minutes. If they were working, this problem would not have carried on. Third, I personally waited for your plumber/service man to arrive at 11:30pm and personally sat and watched him run each shower. After watching him check each shower after running for 5-10 minutes, the water remained cold. Before he finally left the house at 12:15AM, he apologized profusely that he could not get the showers to work and that someone would call in the morning (which no one ever did). The fact that you are saying that he stated that the showers worked is an outright lie, as I was literally, standing next to him checking each shower. Again, if the showers worked, why would I have to call each and every day until we left the house, with the problem still unresolved? The 25% refund I requested I thought was more than reasonable considering the terrible service, the stress and aggravation of having to deal with this problem while on vacation, and the fact that the problem was never fixed! For a "luxury house" that we were paying a hefty nightly fee, it is reasonable to expect hot water for the showers. This property was not as advertised. Why would anyone accept a 10% discount on the next property with you people, when you have treated me and my family this poorly. This is the first customer complaint I have ever made, however I thought it was necessary to warn the public and hopefully not let anyone else have to go through what my family went through with your company. You can't treat people this way and expect to get away with it.
Having to run water a few minutes to heat up, actually happens a lot. The longer the pipes, the longer it will take for the hot water to travel to your location. Size of pipes - The wider the pipes, the longer it will take for hot water to get to you. ... On cold days, it takes longer for the water to heat the pipes, and keep enough heat to feel warm to you.
These homes are luxurious homes for vacation use but that does not exempt them from the same issues any home would have. These are items out of the control of a management company as it can't be prevented.
At this time we will not be issuing a refund.
Deposit Not returned after 2 weeks. Bbq grill paid for not delivered until two days later after holidSupervisor never returning calls after msg left.
Terrible terrible terrible! I am extremely dissatisfied with the management of this property by Jeeves. The house was not clean very well upon arrival. We found the previous guests alcohol in a drawer, The previous guess bathing trunks in the dryer, A little kid's toy car in the garbage disposal. Thank God we check the garbage disposal before running yet. Dead and live worms throughout the house. Dirty baseboards. We had to call several times to have the pool heated when this was arranged well over a month ago with our reservation. We had to call several times about bringing a grill which we were promised the day of request I did not receive until two days later we were never able to use the grill and were charged for the grill we called customer service twice to ask for a refund since we never use the grill and I have still not yet received a callback from customer service. I paid well over $5600 for this stay. Not what was expected for this level of quality and customer service. Worst vacation house rental experience I've had in the Kissimmee/Orlando area! Also now over two weeks have passed and they have still not returned my $1500 deposit. When I called to ask about the delay their reply is only one person can help me in the entire company and that person is only available from 9 AM to 5pm. I called at 6pm. And they stated that they don't even see where I made a deposit when money was clearly taken out of my account from which I have bank statements and records off. Scam artists!
I expect my deposit to be made immediately as per the agreement made. It is past the time frame stated in the contract at which I would receive my deposit. I expect a refund to be made for the cost of the barbecue grill that was never used as the barbecue grill arrived 2 days after paid for well after the holiday and so was never used. I expect an apology from Jeeves for the poor service the poor customer service and quality of the rental that was provided to me.
Good Afternoon,
I have reviewed your booking and all correspondence between you and our staff. Alix spoke with you this morning and explained that there were damages from your stay and a deduction of $700 would be removed from your deposit of $1500. There were several stains on the carpets, blood and urine stains on sheets and human feces left in a towel. Pictures were sent for your records and I can also attach for Revdex.com review as well.
Deposits can take 2 weeks from your departure date which was 11/25/2018, however there is a review process which can sometimes cause a delay. Your remaining balance of $800 from your deposit will be refunded today and may take up to 48 hours depending on your bank.
In regards, to your other complaints of finding previous guest items in the home and the home was dirty; I was unable to locate a call with these complaints from you.
It is unfortunate the pool heat was not working to its maximum potential, but we did have staff go out to assist immediately. The pool heat was free to you and you were also given a 10% discount from the beginning of your stay from the owner. The BBQ initially was a 2 burner and on 11/21/2018 you called asking about a discount for the BBQ due to the inconvenience of the pool heat. Staff called our vendor for 4 burner grill and it was delivered that same day at 5:50pm.
Unfortunately, there are certain circumstances that can't be foreseen, and our staff did our best to accommodate you and remedy any issues during your stay.
No further refunds will be issued at this time.
(The consumer indicated he/she DID NOT accept the response from the business.)
These are lies and untrue. Jeeves Florida rentals are scam artists. I checked with my family members that were on the second floor and they did not do any of what Jeeves is saying. Those are Not pictures of the rental we had. Also we checked on Tuesday. No grill came and the pool heat was Not on. That's another lie they said about it being on. The grill did Not arrive until Friday. Thanksgiving dinner was Thursday at noon. We never used it because it came too late. I called customer service complaining of the dirty house, grill, and lack of pool heat Not once But Three times. No one ever called me back. Jeeves Florida Rentals is a disgrace and liars as evidenced by previous complaints and blogs from other customers. Those pictures are Not from my stay!
(The consumer indicated he/she DID NOT accept the response from the business.)
These are no photos from my stay. These photos were taken with camera phone and have been cropped. These are pictures from someone else's who apparently had a dog. What human being would put feces on a pillow in a bed and also on the floor. This is not from our stay. Please send the original pictures with the date time and location that all camera phones take when you take a picture from it. I am so insulted from these slanderous accusations that I have already started the process of having these photographs analyzed and investigated by a professional photographer. Send the original camera photos with the date and time. There are several consumer complaints on a couple of sites about Jeves keeping customer deposits with false accusations. What a racket!
Before guest stay with us, booking forms are sent and a deposit form is included. All guest sign the deposit form indicating they understand any damages found that was not reported during their stay will be deducted from the deposit.We have back up for all deposits used to cover damages. We use the same inspectors to check the homes pre-arrivals and departures and report all damages. Those are the original photos taken from your departure. The same photos were sent directly to your email from Alix as well.
We have been in vacation management for over 20 years. We have a reputation for our outstanding service and how we manage our homes. Although we can't please everyone and some people will put slanderous remarks on social media. You have placed remarks on facebook as well.
I have provided all required documents. There will be no further refunds issued.