Jeeves Florida Rentals Reviews (31)
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Jeeves Florida Rentals Rating
Address: 7978 Lake Wilson Rd, Davenport, Florida, United States, 33896-9616
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I entered into a contract with Jeeves which was not well explained. After I signed all papers they added an early cancellation fee to it (see pic)
As explained on the summary. I decided to switch my management company but Jeeve's added fees to the contract after it was emailed. Also there was't a good explanation before I entered the contract. For example one of their employees walked through my whole house and said nothing was missing. I only found out that I was obligated to spend extra money on extra TV's after my contract was signed. Nowhere in the contract says that. But I went ahead and bought the extra TV's they asked. Later I emailed them photos of my property and they said the photos were not good enough and that's where I decided to move on. Little did they know that I am a photographer and own a $2000 camera (excluding lenses kit). If my camera does not take quality picture I don't know what else will.
They have to refund me my $500 deposit back and not only the $200 as they are offering me. Next time be clear with customers so they do not fall into the trap I fell
Good Afternoon,
This homeowner signed a contract that was valid for 7 months and a week later requested to terminate the contract. Our termination requirements are clearly noted on the front page of our contracts. Contracts are valid for 7 months from the date of signing and after 7 months a written 60 day notice to terminate is required or there is a an early termination fee equivalent to 2 months of management fees. In this case the fee was $300.00 early termination.
*** did meet with a manager prior to signing contracts with our company on Sunday 03/18/2018. His home was inspected and the manager did advise contracts would need to be signed prior to our services to commence. Homeowner requested someone to be at his property on Tuesday 03/20/2018 to meet with furniture company. This request was completed although we still had not received contracts from ***. On Wednesday 03/21/2018 we received a call from the owner requesting someone to be at the home again for furniture and to validate cable and Wifi services. I explained we needed signed contracts and the owner deposit before we can continue to provide our management services. We did not receive all required documents until the following day Thursday 03/22/2018. I emailed *** on 03/22/2018 at 5:22pm and provided copies of his signed contracts for his records and requested the $500 owner deposit. *** did not pay the deposit until Friday 03/23/2018, although he continued to request services from us prior. On Friday we advised before cable could be initiated all TV's had to be up in the rooms. did not want to put TV's in all rooms to which we again advised it was a requirement for the homes that we manage. A manager spoke with him on Friday evening since he kept insisting he did not want to purchase additional TVs. The manager told him we could not market the home for vacation rental without all rooms having TVs.*** also did not want to pay for a professional photographer and insisted on using his own photos. The manager told him so long as the pictures were high resolution photos we could allow it.
The photos remitted by *** were not high resolution photos and our marketing specialist advised we could not post them on our sites. On Monday 03/26/2018 *** requested to cancel his contract to which he said we forced him to do by not accepting his photos. I advised him the contract was for 7 months but I would release him prior to and charge the early termination fee.*** then claimed to not be aware of the 7 months, the termination fees, our requirements for the homes we manage. He threatened to contact DBPR on us and to get a lawyer after us.
*** was provided contracts to sign for management services, it should have been reviewed by him prior to signing. My name is in the contracts and I could have been contacted with any questions prior to his signing. Once he signed he was provided copies for his records, to which he also could have reviewed. He remitted his deposit to us after receiving copies of the signed contracts. The contract states if any money is due to us we would deduct from it and the remaining balance would be refunded to the owner. *** was provided his release letter on 03/26/2018 and again advised he would not be refunded the full deposit and the early termination fee was still valid. His remaining balance was paid to him on 04/13/2018. All emails and copies of contracts can be provided if necessary.
We will not be issuing any further refunds to
So far I have rented 3 times from them and next month will be my 4th.
They provide a quality home for rental. I have rented from other companies and the homes where not as pictures or misrepresented .
I found them by accident and have been using them since I have tried their rentals.!
#***
My rental contract was not upheld by Jeeves Florida Rentals. Reservation ID
Rental unit: *** Reunion, Florida. Owner Jeeves Florida Rentals
Listing ID Travel Dates ***
Mar 09 - 15, 2018 (6 Nights)
Reservation ID
***
We arrived at unit 203 on Friday night March 9th, 2018 at 11:30 pm. We type in the door code of 4875 and it does not work. I try the code about 100 times and of course the code does not work. We can't get into the unit. I call Jeeves hotline for emergencies and there is no answer. So now we have no place to stay. We check about 5 hotels on the main highway near Reunion and the hotels are all full! So now it is about 1:00 AM and we have no place to stay. Luckily we went back to the Reunion hotel and they had 1 unit left. We rent it for an additional $350 and we stay the night. Receipt is attached.
The next morning I go over to Unit 203 again and luckily there is a Jeeves Maintenance man named Craig at *** opening the unit so we can get in. Craig had to program the door code to 4875 so we could get in.
So we finally get into our rented unit and the place is dirty. There is no way Jeeves was ready for us. The lock wasn't programmed correctly, The thermostat was not working, the place was just dirty. There was chicken nuggets on the floor under the table. There was no welcome kit with any basic essentials as advertised. So anyway we get the maintenance man to come over and he has to adjust the circuit breakers to get the thermostat back on.
My contention is Jeeves forgot we were renting one of their units and thats why the property was not open on our first night and not in presentable condition. No inspection was made on the property prior to our arrival.
At a minimum we should be reimbursed for the extra $350 we spent and we should also be reimbursed for one rental night that we did not spend in Unit 203. We paid over $2000 for the rental of unit 203 for 6 nights. Jeeves as the owner of this unit was handsomely compensated for not doing their job at all. How can there be a bigger error than not having the unit ready and open for arrival? Seems pretty basic... I have attached my receipt for the extra one nights rental.
My contention is Jeeves forgot we were renting one of their units and thats why the property was not open on our first night and not in presentable condition. No inspection was made on the property prior to our arrival. At a minimum we should be reimbursed for the extra $350 we spent and we should also be reimbursed for one rental night that we did not spend in Unit 203. We paid over $2000 for the rental of unit 203 for 6 nights. Jeeves as the owner of this unit was handsomely compensated for not doing their job at all. How can there be a bigger error than not having the unit ready and open for arrival? Seems pretty basic... I have attached my receipt for the extra one nights rental. This was Jeeves initial response to my complaint. Good Afternoon Mr. In addition to reimbursing you for the hotel stay, we will also be refunding you the one night you didn't stay in the home. Both of which will appear on your card in 5-10 buisness days. We have reached out to your booking company in regards to any further compensation apart from the hotel bill and the one nights rental rate- as all payment went through them. Regards, Emma V Resolutions Specialist Awarded Florida VRM I accepted this resolution, but have still not been paid.
Good Morning Mr. Nelson,
I am sorry to hear of your experience your first night here in Orlando. Upon reviewing the notes on your booking with us, I do see where we agreed to your request for compensation. I am aware our resolutions specialist indicated to expect your refund within 5 to 10 business days. This is the normal wait period when we refund directly to the guest on bookings we collected funds for. Your booking was done through a booking agent and you paid them directly. We have reimbursed the funds to the booking agent within the 5 to 10 business days. Our reservations admin has contacted them to request they follow up with you and provide your refund.
I believe at this point, Alix from our office has contacted you to explain this process as well. If this has still not been resolved within the next couple of days, please feel free to contact us directly.
On another note, Jeeves takes pride in all the homes we manage and have followed up with the issues on this unit. We do not own these properties, we manage on behalf of the home owners.
Regards,
Benita Coriano
Compliance Manager
(The consumer indicated he/she ACCEPTED the response from the business.)
Yes I accept this resolution, however I accepted the resolution previously and never did receive my refund. Jeeves has worked hard the last few days to try and get the agreed upon refund. Thank you. I will keep the Revdex.com informed if the refund does not materialize. Thanks again for your help!
Solid Company from the Top to the Bottum!!
I've been in the office several times & Everyone always has a smile on their face, And happy to Assist!!
Thank you Mike B! We appreciate your feedback and strive for the most excellent customer service.
Regards,
Benita C - Compliance Manager
Jeeves Florida Rentals- terrible customer service! NOT as advertised. Stay away!!!
We are filing a complaint against Jeeves Florida Rentals located in Orlando Florida. We rented a villa with the help of David from Jeeves for 13 days. The total amount for the stay was $8700. This included a $1500 security deposit. The address of the villa was ***. When we arrived, many things were broken such as the kitchen chairs, vertical blinds going out to the pool, dirty swimming pool and basic wear and tear. There was trash and empty snack beds under the beds from previous guests. From the start the air conditioning did not work well. The thermostat never went down to the normal comfortable temperature of 72 degrees Fahrenheit that we set it on (instead staying at 78-80 degrees Fahrenheit ). We heard from others that Jeeves has a override system on all the houses to save on electricity. (Perhaps this is why the house never cooled down adequately ). We called multiple times to complain about the suffocating heat and nothing was ever done to help the issue. Up until a day or 2 before our departure, we finally got a portable a/c for the first floor after the manager excused himself that there were no other ones available for the upstairs sweltering bedrooms.
Aside from all the heat issues we were experiencing, Thursday or Friday morning (October 12 or 13) we woke up to loud beeping at 5 am from the alarm leading to the pool. We called to complain that we can't get the alarm to stop. Jeeves finally showed up at 11 am and said it was probably a low battery issue. Yet, it wasn't fixed until the manager finally came down at 1:00. As you can imagine this was really irritating having a whole family with children not sleeping all night. Really unprofessional and unacceptable. This is something called maintenance which "jeeves" should be responsible for in the first place.
Furthermore, the refrigerator stopped working causing lots of food to spoil. In response Jeeves brought down a clumsy, old and dirty refrigerator that stood in middle of the hallway at the entrance.
On the day of departure, we packed up and checked out. We then left the house at 10:00 am to spend the remaining time we had until our flight in the facility's water park. At 1:00 pm we received a phone from Ada G that due to late check out (past 10) we are being charged an additional $250. When we argued that we did indeed leave the house Ada said that the cleaning crew knocked on the door and it was locked/ nobody answered. This is absurd. Nobody answered because we were not there anymore. This was followed with an email detailing the charge. This extra charge shows just how crooked Jeeves is. All They did was pile one charge after the other without any valid reason.
Approximately one week after we arrived home we still haven't received our deposit of $1500 back. After calling to see what the delay was all about, we received an email on October 25 from Alix G, reservation admin, outlining damages that we have made to the property. The email was absurd detailing basic maintenance upkeeps that we are now being held responsible for such as painting the garage floor. Also included were items that were missing/broken such as wine glasses, 70 melamine plates and vertical blinds. We have not touched any such item throughout our stay. Furthermore we never even saw the said melamine plates at all during our stay. The vertical blinds were clearly broken before we arrived. The email detailed more absurdities such as a missing lamp. We flew home after our stay. We couldn't possibly have taken a lamp!
We emailed back saying we took no such Items and we left the place clean and neat without any damages. Jeeves didn't even have the decency to respond.
This company is a scam, a hoax. When we originally booked our trip, all emails were answered promptly. Once we arrived Any complaints we had during our stay fell on deaf ears. Being that our stay was not to the standard that Jeeves advertises themselves and the fact that we had so many issues that were not dealt with properly causing spoiled food, sleepless nights and overall poor customer service and management we are requesting a full refund of $8700.
Good Afternoon Mr.,
I would like to first address your accusation that our company is a scam. We have been in business for 12 years and have never nor would we ever "scam" the public. I can empathize your frustrations in some of the unforeseen incidents that occurred during your stay. However, we tried our best to remedy them as quickly as possible. We do record our calls and date and time stamp all correspondences with our guest. The following is the timeline of your interactions with our staff:
10/02/2017 @6:16pm - Guest indicated bar stools were loose.
10/04/2017 @12:19pm - Guest complained of sprinkler system shooting out too much water at night causing puddles in the driveway. - HOA for Encore was notified as all landscape and pool maintenance is done by HOA.
10/06/2017 @4:11pm - Report of kitchen sink leaking. - Reported to operations manager to have staff check.
10/11/2017 @5:10am - Advised by Operations Manager that a loaner refrigerator will need to be sent to the property and have Airpliance scheduled for repair of refrigerator in the home.
@9:45am - Airpliance confirmed appointment for repair sometime during the day today.
@5:55pm - Technician from Airpliance confirmed refrigerator is operational at this time. Condensor colis were clogged and tech flushed them out. Technician advised guest that there was too much food in the refrigerator which was making it difficult to close properly and cool down. Advised guest to keep the fridge closed as much as possible for the next 24 hours to get in proper temperature. The guest did complain to the technician about the A/C not going below 75 degrees and it being hot. The technician stated there was nothing wrong with the thermostat however, the doors and all lights on in the home would interfere with the home feeling cool. The technician also noted the washing machine was being overloaded causing the washer to bang loudly.
10/12/2017 @09:09am - Guest called to have someone out to the house immediately. The pool alarm has been going off since 8am. Maintenance went out and turned off pool alarm. @9:50am guest stopped one of our inspectors in the street because the alarm was going off again. The inspector tried to assist but was not aware of the cause the guest became verbally assaultive with her. Our manager went to the property on the request of our inspector feeling unsafe. He was able to calm the guest and replace the batteries of the pool alarm.
10/15 @ 10:54am - Per Operations Manager guest not moving and will not answer door (vehicles are in the driveway). Left voicemail advising the guest there is a call out fee charged to their card and a late c/o fee after 10am. Requested a call back before charge.
@ 12:17pm - Attempted to call guest again, Mr. answered I advised there is a late check out fee. Mr. stated they left to go to the waterpark at 10am. The cars were still parked in the driveway however. Mr. stated his flight was delayed and was on the phone with the airlines. Before hanging up on me he stated there better not be charge or we would regret it.
@ 2:52pm - Received text from one of our inspectors that the guest was driving erratically towards his vehicle as if he was going to hit him. The guest then drove and pointed his middle finger at our inspector. Inspector sent pictures of license plate and vehicle. Reservations emailed the guest indicated a late check fee will be charged and once the home is inspected, we will follow up with his deposit.
10/25/2017 @1:07pm - Emailed guest list items reported upon departure inspection and advised would follow up with amounts that would be charged.
Mr., please be advised the email was a follow up as promised and your deposit has not been charged as of yet. I do apologize that an email was sent prior to all of our investigation being complete. The only valid charge I see is for the late check out after 10am. Your deposit will be released within the next 24 hours. We will not be providing any refunds nor compensations. Our staff remained professional, courteous and respectful even when they were not being treated in the same manner. Every complaint was responded to in a timely matter and remedied as best we could.
(The consumer indicated he/she DID NOT accept the response from the business.)
I want to apologize for using the word "scam". This wording might have sounded harsh. However, it is coming from a place of frustration that we experienced with your agency. Please see below why we do NOT accept your response. You will see that any complaints we had were never actually resolved.
Our response is written in CAPSLOCK corresponding to your timeline.
The following is the timeline of your interactions with our staff:
10/02/2017 @6:16pm - Guest indicated bar stools were loose. (NOTHING WAS EVER DONE TO FIX THE BAR STOOLS.)
10/04/2017 @12:19pm - Guest complained of sprinkler system shooting out too much water at night causing puddles in the driveway. - HOA for Encore was notified as all landscape and pool maintenance is done by HOA. (BOTTOM LINE: THE ISSUE WAS NEVER RESOLVED.)
10/06/2017 @4:11pm - Report of kitchen sink leaking. - Reported to operations manager to have staff check. (THANKS FOR SENDING STAFF TO CHECK BUT THE SINK REMAINED LEAKING THROUGHOUT OUR STAY!)
10/11/2017 @5:10am - Advised by Operations Manager that a loaner refrigerator will need to be sent to the property and have Airpliance scheduled for repair of refrigerator in the home.
@9:45am - Airpliance confirmed appointment for repair sometime during the day today.
@5:55pm - Technician from Airpliance confirmed refrigerator is operational at this time. Condensor colis were clogged and tech flushed them out. (THIS SHOULD BE STANDARD MAINTENANCE PRIOR TO GUEST ARRIVAL) Technician advised guest that there was too much food in the refrigerator which was making it difficult to close properly and cool down. Advised guest to keep the fridge closed as much as possible for the next 24 hours to get in proper temperature. (STAFF WAS SENT DOWN BUT THIS WAS ALREADY AFTER WE HAD HUNDREDS OF DOLLARS WORTH OF SPOILED FOOD.) The guest did complain to the technician about the A/C not going below 75 degrees and it being hot. The technician stated there was nothing wrong with the thermostat however, the doors and all lights on in the home would interfere with the home feeling cool. (HARD TO BELIEVE BECAUSE AT NIGHT WHEN THE LIGHTS AND DOORS ARE CLOSED, THE THERMOSTAT STILL NEVER WENT BELOW 75 DEGREES) The technician also noted the washing machine was being overloaded causing the washer to bang loudly. (NOW THAT YOU'RE MENTIONING IT, WE WASHED ONE SMALL BABY SHEET, AND THE MACHINE MADE THE SAME LOUD NOISE.)
10/12/2017 @09:09am - Guest called to have someone out to the house immediately. The pool alarm has been going off since 8am. Maintenance went out and turned off pool alarm. @9:50am guest stopped one of our inspectors in the street because the alarm was going off again. The inspector tried to assist but was not aware of the cause the guest became verbally assaultive with her. Our manager went to the property on the request of our inspector feeling unsafe. He was able to calm the guest and replace the batteries of the pool alarm. (TAKE A LOOK AT YOUR TIMELINE- SOMETHING YOU SEEM TO BE GREAT AT. THE BATTERIES WERE FINALLY REPLACED AT 1:00 PM. AS YOU CAN IMAGINE THE INCESSANT BEEPING WAS NOT SOMETHING YOU WOULD EXPECT TO HAPPEN IN SUCH AN EXPENSIVE HOME. )
10/15 @ 10:54am - Per Operations Manager guest not moving and will not answer door (vehicles are in the driveway). Left voicemail advising the guest there is a call out fee charged to their card and a late c/o fee after 10am. Requested a call back before charge.
(WE HAD LEFT THE HOUSE)
@ 12:17pm - Attempted to call guest again, Mr. answered I advised there is a late check out fee. Mr. stated they left to go to the waterpark at 10am. The cars were still parked in the driveway however. Mr. stated his flight was delayed and was on the phone with the airlines. Before hanging up on me he stated there better not be charge or we would regret it. (WE EXPERIENCED TOO MANY MISHAPS FOR YOU TO MAKE SUCH A BIG DEAL ABOUT A LATE CHECK OUT ESPECIALLY SINCE WE DID INDEED LEAVE THE PREMISES. (WE JUST LEFT THE CARS IN THE DRIVEWAY.) THIS LATE CHECK OUT FEE WAS THE STRAW THAT BROKE THE CAMELS BACK. WITH ALL THE ISSUES WE HAD WITH THE PREMISES YOU SHOULD NOT HAVE MADE A BIG DEAL ABOUT $250. THIS JUST SHOWS HOW GREEDY AND UNPLEASANT IT WAS DEALING WITH JEEVES).
@ 2:52pm - Received text from one of our inspectors that the guest was driving erratically towards his vehicle as if he was going to hit him. The guest then drove and pointed his middle finger at our inspector. Inspector sent pictures of license plate and vehicle. (UTTER FALSE LIES, WE WOULD NEVER ENGAGE IN SUCH IMPROPER BEHAVIOR). Reservations emailed the guest indicated a late check fee will be charged and once the home is inspected, we will follow up with his deposit.
10/25/2017 @1:07pm - Emailed guest list items reported upon departure inspection and advised would follow up with amounts that would be charged. (
Mr., please be advised the email was a follow up as promised and your deposit has not been charged as of yet. I do apologize that an email was sent prior to all of our investigation being complete. The only valid charge I see is for the late check out after 10am. Your deposit will be released within the next 24 hours. We will not be providing any refunds nor compensations. Our staff remained professional, courteous and respectful even when they were not being treated in the same manner. Every complaint was responded to in a timely matter and remedied as best we could. (ALMOST EVERY COMPLAINT WAS INDEED RESPONDED TO, BUT NONE WERE ACTUALLY REMEDIED).
WE ARE STILL REQUESTING A REFUND FOR ALL THE ISSUES WE ENCOUNTERED. THE BROKEN FRIDGE AND SPOILED FOOD, BROKEN AIR CONDITIONER, LEAKY SINK, DIRTY POOL, BROKEN STOOLS, BROKEN POOL ALARM ETC ARE ALL REASONS THAT MADE OUR STAY VERY UNPLEASANT.
Good Afternoon,
The refrigerator going out has nothing to do with standard maintenance. Nor the batteries having to be replaced for the smoke detectors. These are things that until it happens, there is no prevention. Please note, you never called and complained about your food spoiling. In your initial complaint with Revdex.com, you indicated the alarm was going off since 5am but when you called our office it started at 8am. Our manager did go out at 11am and temporarily fixed issue not realizing it was the battery. When you stopped one of our home inspectors at 1pm, the manager was called out to the property because she felt unsafe. In regards to the thermostat no going below 75 degrees, our homes are equipped with systems to monitor the temperature remotely. We have checked the log for your stay and between 12pm to 4pm (which are the peak heat hours) the temperature was between 70 and 73 degrees. What was explained by the technician, was the temperature was fine but would not feel cool enough if doors were open and all lights in the home was on. The technician is a separate business from Jeeves and the information he provided about the A/C, refrigerator and washer was based on what he saw.
The HOA of Encore Community is responsible for landscape, irrigation and pool cleans and maintenance. We reported the issue of the sprinkler but another company not following up quick enough for you, does not fall on Jeeves as a company.
Late check out fee was explained to you several times, if your vehicle and belongings are still on the property you are not considered as checked out.
The refrigerator was fixed and during the meantime a loaner fridge was provided, the A/C was not broken and you were given advice on how to keep your food cool and the home cool by the technician. There was no complaint on your end of a dirty pool. Pool alarm batteries were replaced. The stools being loose doesn't make them broken and there wasn't a follow up complaint on the sink still leaking either. A refund will not be issued.