Jeeves Handyman Services Reviews (28)
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Jeeves Handyman Services Rating
Description: Handyman Services, Bathroom Remodeling
Address: 3400 Garrison St NW, Washington, District of Columbia, United States, 20008
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Kept to agreed prices, on time, polite - and problems fixed
Work start was delayed by a day due to bad weather but the job was still completed on time, as planned and we were kept informed of plans at all timesStandard of work is great and sound advice was given about after careWould recommend these guys to anyone
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] P.S We received a call from the company, but we werenot in and a message was left on 8/2/we returned the call, they not in we left a messagealso we have responded to their e-mail to come out to the home to see the work will stay in touch until this is resolved thank you ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Jeeves Handyman did NOT return my HOT shower water coming out as it did prior to their visit Please note, Jeeves Handyman has been to my house at least four times in recent months on service calls I have NEVER called in and asked for a correction The company can attest to me calling Jeeves and using their services In fact, the company has acknowledged in the attached response to this complaint I called back due to my son complaining NO hot water After another guest told me NO hot water from that same single-handled shower, I called Jeeves to correct the problem However, I have hot water in the two additional [redacted] single-handled showers when I turn them on On August 1, when Boeis R [redacted] came to fix the shower, it is NOT completely fixed by himI have the work order and cancel check # MrBoeis fixed the water from continuous running Boeis accomplished this by replacing the [redacted] internal cartridge inside the wall that controls hot and cold tub water AND hot and cold shower water When lifting the lever for the shower, NO, repeat absolutely NO hot water comes out since Boeis repaired the value Prior to him coming out, there was HOT water each and every day from this shower! These cartridge are internal or inside the pipes of the bath wall I try to resolve my customer complaint with Mark, Supervisor of Technicians, but he was extremely rude, unprofessional and condensing I was shock how it talked to me He said it does work!! I try to explain to him, yes the tub water works but there is NO hot water from Boeis' initial visit when taking a shower Boeis replaced the [redacted] single handle cartridge inside the wall, Boeis is responsible for ensuring HOT water is continuous from the shower as well as the tub And this has NOT happen Yes, I told the company the tub water works but NOT the shower water This is my second call to ask you to FIX the HOT water coming from the shower Your handyman representative installed the cartridge incorrectly or something could be blocking the hot water Revdex.com, I had no problem getting hot water prior to Jeeves visit from the tub and shower Due to Mark's rudeness and consistently suggesting, call another plumber, we will not come back for free Its best for you to call someone else per Mark I said may I speak to your supervisor Mark stated, call back Monday morning to speak to the boss We can offer you percent discount only I said this is unacceptable the job is not fixed properly So I called back on Monday afternoon and first spoke to the female secretary (I believe Brittney) She said all their work is under warranty She passed the phone to Mark, I asked Mark can I speak with his boss as you asked me to call back? He stated, I explained the situation to the manager and he agrees with me Call someone else, MsHenderson Once again, I asked Mark, WHY should I call another plumber when I have paid you in full? My check # [redacted] didn't bounce! My check # [redacted] to your company has not bounce either So I pay my bills and expect proper service I am reporting to you the shower HOT water does not work I have a warranty per the secretary and the previous maintenance men that have performed services at my house Mark said NO, she was wrong, we don't warranty our work Revdex.com, please have JEEVES return percent of the $or $to me due to shower water NOT fixed From about August 1, to October 15, its only been two months, Mark is very unprofessional and over board I have paid Jeeves Handyman yet to date, a problem on their work exists in my house The [redacted] internal cartridge inside the wall was not turned corrected or something is BLOCKING it to ensure HOT water comes out when the shower lever is raised Please refund me percent of my funds as soon as possible Regards, [redacted]
To Whom It May Concern:
I apologize for the time it took to respondWe had a change of staffWe will research and respond to the customer right awaySincerely,
Melissa K***
Contacted the company to schedule an appointment for a repairman to look at the work ahead of time The dispatcher was more eager to simply get someone to my home and not so worried about the scope of the repair They made a big deal by stressing that since I live in Washington, DC and have no dedicated parking that they would charge time spent trying to find a place to park The repairman arrived in the two-hour window but did not have the required materials The repairman said he didn't have the money to buy the materials and didn't know what he was going to do It may have been my imagination but it surely seemed that he was hinting I should give him money to purchase the materials After minutes he found a Home Depot that was mile away He left to get the materials and returned minutes later The repair was a large drywall repair When the work was completed I noticed that the repairman had failed to use fiberglass tape to provide the necessary structure and the drywall compound was sagging Not wanting to deal further with the repairman, I told him to leave the work alone and I would finish the work later He then needed a pen to complete the invoice, then overcharged me until I corrected him In the end, he cleaned everything up and walked out with my pen! Insult to injury
To Whom It May Concern:
In response to *** ***'s complaint, we do say that we completed the job to satisfaction and our best standardShe did call in to the office days after the service was completed to say that the hot water was not workingWe scheduled a free of
charge service call for her, but before the date of the service call came she had called us back to cancel this appointmentShe assured us that she was mistaken (her son had told her bad information) and that everything was working perfectlyWe have documentation of thisWe are prepared to come to the house to fix the problem she is having, but this is a separate issue to the original jobWe offered a 25% discount on any labor we perform for her.
Please let me know if you have any questions or further concerns, thanks!
Sincerely,
Melissa K***
This complaint was resolved internally with *** *** and the money was returned in full, as the customer did not realize that the damage was more extensive than originally thought and was not willing to proceed with the workWe assumed they were remove the complaint here, as their request was
met satisfactorilyThank you
Alexandra
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: ***I am rejecting this response because: as of 6/17/I have received no reimbursement from Jeeves Handyman services. Also, I advised the service person on the second service call what I thought (based on research and others recommendations) what could be causing the leaks and they insisted that the caulking would solve it. I will still look out for the check in the mail. I hope it comes.Regards,*** ***
This company is terrible. DO NOT USE!
they are an overpriced rip off!
They gave us an agreement and backed out of it last minute requesting a higher price. In a phone conversation, we gave them all kinds of chances to honor our agreement but they refused and eventually hung up.
[A default letter is provided here which indicates...
your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted] P.S. We received a call from the company, but we were4 not in and a message was left on 8/2/15. we returned the call, they not in we left a message. also we have responded to their e-mail to come out to the home to see the work will stay in touch until this is resolved. thank you [redacted]
I used the services of Jeeves Handyman about 3 weeks ago. He remodeled my bathroom. He did interior painting and some plumbing. He was fast. He actually suggested some of the changes that I had done so it worked out really well.I would use him again in the future.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted] I am rejecting this response because: Jeeves Handyman did NOT return my HOT shower water coming out as it did prior to their visit. Please note, Jeeves Handyman has been to my house at least four times in recent months on service calls. I have NEVER called in and asked for a correction. The company can attest to me calling Jeeves and using their services. In fact, the company has acknowledged in the attached response to this complaint I called back due to my son complaining NO hot water. After another guest told me NO hot water from that same single-handled shower, I called Jeeves to correct the problem. However, I have hot water in the two additional [redacted] single-handled showers when I turn them on.
On August 1, 2015 when Boeis R[redacted] came to fix the shower, it is NOT completely fixed by him. I have the work order and cancel check #594.
Mr. Boeis fixed the water from continuous running. Boeis accomplished this by replacing the [redacted] internal cartridge inside the wall that controls hot and cold tub water AND hot and cold shower water. When lifting the lever for the shower, NO, repeat absolutely NO hot water comes out since Boeis repaired the value. Prior to him coming out, there was HOT water each and every day from this shower! These cartridge are internal or inside the pipes of the bath wall.
I try to resolve my customer complaint with Mark, Supervisor of Technicians, but he was extremely rude, unprofessional and condensing. I was shock how it talked to me. He said it does work!! I try to explain to him, yes the tub water works but there is NO hot water from Boeis' initial visit when taking a shower. Boeis replaced the [redacted] single handle cartridge inside the wall, Boeis is responsible for ensuring HOT water is continuous from the shower as well as the tub. And this has NOT happen. Yes, I told the company the tub water works but NOT the shower water. This is my second call to ask you to FIX the HOT water coming from the shower. Your handyman representative installed the cartridge incorrectly or something could be blocking the hot water.
Revdex.com, I had no problem getting hot water prior to Jeeves visit from the tub and shower. Due to Mark's rudeness and consistently suggesting, call another plumber, we will not come back for free. Its best for you to call someone else per Mark. I said may I speak to your supervisor. Mark stated, call back Monday morning to speak to the boss. We can offer you 25 percent discount only. I said this is unacceptable the job is not fixed properly. So I called back on Monday afternoon and first spoke to the female secretary (I believe Brittney). She said all their work is under warranty. She passed the phone to Mark, I asked Mark can I speak with his boss as you asked me to call back?
He stated, I explained the situation to the manager and he agrees with me. Call someone else, Ms. Henderson. Once again, I asked Mark, WHY should I call another plumber when I have paid you in full? My check #[redacted] didn't bounce! My check #[redacted] to your company has not bounce either. So I pay my bills and expect proper service. I am reporting to you the shower HOT water does not work. I have a warranty per the secretary and the previous maintenance men that have performed services at my house.
Mark said NO, she was wrong, we don't warranty our work.
Revdex.com, please have JEEVES return 50 percent of the $179.00 or $89.50 to me due to shower water NOT fixed. From about August 1, 2015 to October 15, 2015 its only been two months, Mark is very unprofessional and over board. I have paid Jeeves Handyman yet to date, a problem on their work exists in my house. The [redacted] internal cartridge inside the wall was not turned corrected or something is BLOCKING it to ensure HOT water comes out when the shower lever is raised. Please refund me 50 percent of my funds as soon as possible.
Regards,
[redacted]
Contacted the company to schedule an appointment for a repairman to look at the work ahead of time. The dispatcher was more eager to simply get someone to my home and not so worried about the scope of the repair. They made a big deal by stressing that since I live in Washington, DC and have no dedicated parking that they would charge time spent trying to find a place to park. The repairman arrived in the two-hour window but did not have the required materials. The repairman said he didn't have the money to buy the materials and didn't know what he was going to do. It may have been my imagination but it surely seemed that he was hinting I should give him money to purchase the materials. After 10 minutes he found a Home Depot that was 1 mile away. He left to get the materials and returned 90 minutes later. The repair was a large drywall repair. When the work was completed I noticed that the repairman had failed to use fiberglass tape to provide the necessary structure and the drywall compound was sagging. Not wanting to deal further with the repairman, I told him to leave the work alone and I would finish the work later. He then needed a pen to complete the invoice, then overcharged me until I corrected him. In the end, he cleaned everything up and walked out with my pen! Insult to injury.
Review: Jeeves Handyman Services replaced shingles that had fallen off in early January. Within approximately 6 weeks, the exact same shingles became loose, then quickly fell off again. We received several estimates from roofing companies after this, all of which indicated that no caulking had been used to secure the shingles, which resulted in the shingles falling off again. All of the roofing contracters that looked at our roof indicated the work was done extremely poorly. Contact with Jeeves has not proved successful with receiving a refund. They stated that they will provide a refund only after we have the project fixed by another company, which makes absolutely no sense. We have photograph proof, as well as estimates that prove the poor workmanship.Desired Settlement: We would like a full refund BEFORE we go and pay someone else for the job that they did poorly.
Business
Response:
We have spoken with this customer several times about this project. Each time we have told the customer that we would be more than happy to refund the $118, provided one of two things happens:
1- They take before and after pictures and make the repairs themselves (which they have claimed they can do) to show us that there was a problem with out work, or
2- They provide us with a receipt from another company who fixes the work that we did.
Essentially the problem is that we do not believe that there is anything wrong with the work. The customer has made multiple claims that the work was done wrong, but when we sent out crew out to look after the work was done, there was no problem. Each time that we have spoken with this client, he has used profane laguage, yelled at our customer service representatives, and been incredibly obscene. If the work really was done wrong, we have NO problem refunding the money, however the customer's unwillingnes to provide us with one of the above two options leads us to believe that they are complaining with no intention of having the work re-done (as there is nothing really wrong) and trying to get a refund so the work will be free for them. We provided a service, as we just want proof that this service needed to be corrected by someone else before we refund any money.
One of our customer service reps even offered at one point to refund half of the $118 as a good faith gesture that the work will be redone by the customer, and that the other half would be refunded after the work was corrected, and that offer was met with cursing and profanity by the customer. If the customer is able to prove that the work needed to be redone, we will refund the money immediately. Iff they are going to leave the work done as I because there is nothing wrong with the work we did, then we will not refund the money because we do not work for free.
Jeeves Customer Service
Consumer
Response:
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Review: [redacted]
I am rejecting this response because: The company seems to think there is a not a problem with the work, yet we have provided them with a written estimate and photographs that prove that there is indeed a problem. The workman who came out did not find an issue because the shingles had not blown off yet. They were, however, flapping on windy days, which the workmen did not see because it was not windy that day. They acted insulted that we even implied that the work was done improperly, so I don't even know how thorough the inspection was. The company denied our request for different workmen at that time.. When the shingles blew off 2 weeks later, and concern was brought to the office, they responded with "Also, please email me receipt or invoice
form roofing company that did or will redo what we did, with note that specify
the area that they repaired." We provided them with proof of what the company WILL REDO, in the form of a written estimate and photographs. It was not requested by Jeeves at that time that we provide a paid receipt. They requested this later. The photograph provided showed that the damage was, in fact, the same place that was repaired by this company in the first place. We provided the evidence that was originally requested, and then the company requested more evidence in the form of a payment from a company who is coming to fix the work. Why should we have to provide more evidence, when we have already provided the original evidence requested, that proved the workmanship is poor? Of course we do not expect free work, that is absurd. However, we are back at square one, with the same shingles missing and damaged, which is what we paid for in the first place. We essentially paid for a service that was not done correctly, so essentially we have paid for NOTHING. If the reason for not giving us the refund is because the company does not believe there is damage, then they are completely wrong in that aspect, because we have already provided them with proof that something of the damage. This does not change the fact that we should get the refund BEFORE we pay MORE money to fix the job that they could not competently complete. Evidence in the form of an estimate and photograph is attached and is the same evidence that this company had requested and did receive from us already. We will accept nothing less than a full refund as a result of the evidence that we already have provided.
Regards,
Review: I called this Company to schedule an appointment at 1000 am, however I received a confirmation e-mail for 8am. I told the operator that I would not be home at 8 am, and that was not the agrred upon time. I was promptly told that it was time that was given to me, and that he (the operator) should no because he booked the appointment. The conversation quickly went South after that because I did not like the way I was talked to, and I told the operator he would not continue to talk to me in that manner as I was the one paying for services. He told me that there was a last minute cancellation fee of 100.00 and asked me how I intended to pay. I hung up the phone.
I came home later that morning to see if anyone was going to come to our home, I even had my husband watching the cameras via smart phone outside of our home to see if I would get a "visit". No one came and I thought that my whole ordeal was over with this company. At 11:45 I received a call from there "officer manager" who relayed the same thing that the initial operator relayed to me. I told her that I was not going to pay a last minute cancellation fee, and she should thank her unprofessional employee for me not wanting their services. I was told "Oh well, you owe us $100.00, I told her that I was not going to pay it, and hung up the phone. She called back, and stated "I think you hung up on me". I told (Alexandra N[redacted] ###-###-####) the officer manager not to call my home anymore and if she continued I was going to call the [redacted] County Police Department. Alex proceeded to call my home back to back 10 times until I blocked the number. My husband was on [redacted] with me at the time from Afghanistan, and he even got fed up and gave them a call. My husband relayed the same thing that I relayed that we were going to call the police if they did not leave us alone. After that exchange is when the e-mails started. I have cut and pasted a copy of the e-mails below:
lexandra
To Me Today at 12:49 PM
[redacted],
Regarding your last minute cancellation today, there is a $100 charge that you have 30 days to pay before it is sent into collections. I tried contacting you repeatedly over the phone, but you kept yelling and hanging up on me. I am just doing my job and collecting money owed to my company. Thanks!
--------
Alexandra N[redacted] Office Manager
###-###-####
[email protected]
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Me
To Alexandra Today at 2:38 PM
I did not cancel at the last minute, I was home during the appointment time and no one came to render services at 1000 AM. My neighbors will verify and I will dispute your claim in addition, I have cameras on my property to further dispute your claim. Your company lacks professionalism and when I did receive a call at 11:45 and I told you I would not accept your crap you called my house 10 times in the span of 3 minutes. Verizon can verify that fact as well to based on my AWESOME Fios incoming calls log. Feel free to attach a copy of this e-mail to your collections claims as I will be attaching a copy of this with my dispute. Thanks!
V/R
Sent from my [redacted] Show message history
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Alexandra
To Me Today at 2:51 PM
[redacted],
I would be happy to attach any and all of the above. I was simply calling because you kept hanging up on me and it is my job to collect money owed to my company. You also cursed at me, threatened me, and your husband then threatened my co-worker. We have witnesses to that as well.
In addition, we never claimed to come to your home. You called to initially to say you would not be home until 8:20 am, which we said was fine. Then you called AGAIN to say 10, which we also said was fine, then FINALLY you said to cancel or move the appointment to another day, which falls within our 24 hour cancellation policy. We also have wonderful phone records and a voicemail from you attesting to that.
Like I said, the invoice stands as it is. After 30 days, it is out of my hands and into collections it goes. Have a great weekend.
Alex
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Me
To Alexandra Today at 2:56 PM
I will not argue with you via text or e-mail. You wish my husband or I cursed at you or threatened you however we have too much education for that. Lol
If you consider us contacting [redacted] County Police Department as a threat so be it. I understand you have a job to do, so do it. Hopefully continued harassment is not apart of your job description. Once again Very Respectfully....[redacted]
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Alexandra
To Me Today at 3:06 PM
I am not arguing or harassing, just letting you know that what you did is a last minute cancellation. I was well within my rights to attempt to contact you repeatedly, as you owe this company money. As for you being to educated to curse or threaten me, I guess I lost that when you yelled at me and slammed the phone...several times. Not further contact is necessary. Like I said, if no payment is received in 30 days, you know where the bill will go. Have a wonderful weekend.
Alex
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Me
To Alexandra Today at 3:13 PM
This is not harassment Alex, really...I highly recommend you stop corresponding with me at this time. I hung up on you after telling you to stop calling my home or I would call the police. Then you proceeded to call me 10 times. I owe you nothing, you did not render any services. My time is valuable, I will not continue with your simplicity.
You work for an agency called "Jeeves" you are in no position to question my education level, Lol, and I will have a wonderful weekend. Thank you Alex :)
Sent from my [redacted]
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Alexandra
To Me Today at 3:43 PM
Actually, I told you in the last email not to contact us anymore. You are the one that keeps going.
And you can judge me based on working for a small, local company, but I guarantee you that not only have I finished a higher level of education than you have (unless you have above a Masters) but I know for a fact that you are a lying, manipulative and rude woman...and that is just from my minimal interactions with you.
Again, and for the final time, enjoy the weekend. I am sure you will be hearing from our collection agency in 30 days. I am now blocking your email address. You are one of those people who has no respect for local business, or for other people's valuable time (you claim your time is valuable, but considering you were sitting around on a typical work day, I would venture to guess it really is not) Again, consider yourself blocked, our contact terminated, and please know my day has been quite entertained by your delusions that you did nothing wrong. Ciao.
Alex
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This was bullying and harassment at it's best, and it was an under handed tactic in trying to get 100.00 out of me due to their lack of professionalism.Desired Settlement: I want an letter explaining their customer service policy, in this letter an explanation of services not rendered and what that means to them. Additionally I wold like an apology for the harassment and bullying tactics that they tried to utilize to garner 100.00.
Thank you so much for a great looking bathroom. I have recommended you to so many people and have had lots of counters, fixtures, and toilets put in by you. I also use the bath shop for all these needs and have sent many friends out there as I feel you are superb to deal with.